OECD Report: “People use public administrative services (PAS) frequently, for example when registering a birth, or getting an ID, license or permit. During important life events, like having a baby or moving home, people often use many different PAS. The quality of these services affects people’s lives and their trust in institutions. Serving Citizens 2026 presents an overview of how PAS are organised and delivered in OECD and partner countries. It provides guidance on how governments can make these services more accessible, responsive and proactive for the people who use them.
Key figures
87% of OECD countries have a strategy to improve public administrative services
55% of OECD countries use performance data or user feedback to improve services
Only 20% of common life events are supported by integrated services across different public agencies..(More)”.
