AI adoption in crowdsourcing

Paper by John Michael Maxel Okoche et al: “Despite significant technology advances especially in artificial intelligence (AI), crowdsourcing platforms still struggle with issues such as data overload and data quality problems, which hinder their full potential. This study addresses a critical gap in the literature how the integration of AI technologies in crowdsourcing could help overcome some these challenges. Using a systematic literature review of 77 journal papers, we identify the key limitations of current crowdsourcing platforms that included issues of quality control, scalability, bias, and privacy. Our research highlights how different forms of AI including from machine learning (ML), deep learning (DL), natural language processing (NLP), automatic speech recognition (ASR), and natural language generation techniques (NLG) can address the challenges most crowdsourcing platforms face. This paper offers knowledge to support the integration of AI first by identifying types of crowdsourcing applications, their challenges and the solutions AI offers for improvement of crowdsourcing…(More)”.