Stefaan Verhulst

Gabriel Geiger at Motherboard: “An algorithm used by the popular European food delivery app Deliveroo to rank and offer shifts to riders is discriminatory, an Italian court ruled late last week, in what some experts are calling a historic decision for the gig economy. The case was brought by a group of Deliveroo riders backed by CGIL, Italy’s largest trade union. 

A markedly detailed ordinance written by presiding judge Chiara Zompi gives an intimate look at one of many often secretive algorithms used by gig platforms to micromanage workers and which can have profound impacts on their livelihoods. 

While machine-learning algorithms are central to Deliveroo’s entire business model, the particular algorithm examined by the court allegedly was used to determine the “reliability” of a rider. According to the ordinance, if a rider failed to cancel a shift pre-booked through the app at least 24 hours before its start, their “reliability index” would be negatively affected. Since riders deemed more reliable by the algorithm were first to be offered shifts in busier timeblocks, this effectively meant that riders who can’t make their shifts—even if it’s because of a serious emergency or illness—would have fewer job opportunities in the future….(More)”

Paper by Mahmood Jasim: “Local governments still depend on traditional town halls for community consultation, despite problems such as a lack of inclusive participation for attendees and difficulty for civic organizers to capture attendees’ feedback in reports. Building on a formative study with 66 town hall attendees and 20 organizers, we designed and developed CommunityClick, a community sourcing system that captures attendees’ feedback in an inclusive manner and enables organizers to author more comprehensive reports. During the meeting, in addition to recording meeting audio to capture vocal attendees’ feedback, we modify iClickers to give voice to reticent attendees by allowing them to provide real-time feedback beyond a binary signal. This information then automatically feeds into a meeting transcript augmented with attendees’ feedback and organizers’ tags. The augmented transcript along with a feedback-weighted summary of the transcript generated from text analysis methods is incorporated into an interactive authoring tool for organizers to write reports. From a field experiment at a town hall meeting, we demonstrate how CommunityClick can improve inclusivity by providing multiple avenues for attendees to share opinions. Additionally, interviews with eight expert organizers demonstrate CommunityClick’s utility in creating more comprehensive and accurate reports to inform critical civic decision-making. We discuss the possibility of integrating CommunityClick with town hall meetings in the future as well as expanding to other domains….(More)”.

Jonathan Rauch in National Affairs: “…As a child, I asked my father, a lawyer, what the word “professional” meant. He replied, “it means you do something for a living.” He contrasted it with the term “amateur,” meaning someone who works for pleasure.

My father’s definition has merit. I recall it whenever I tell interns that, to me, professionalism means performing a job to the highest standards, even when I don’t feel like doing it at all. One might think of the doctor who shows up for emergency surgery on Christmas Eve, the journalist who takes care to verify every fact mentioned in a report, or the concert pianist who gives the audience the best he is capable of night after night, even on nights when he would much rather be doing anything else.

That concept of professionalism is a good starting point, but we can dig deeper by drawing on the work of the American Enterprise Institute’s Yuval Levin. In his book A Time to Build, Levin explores the role and meaning of institutions. Institutions, he says, are — or, when they function well, should be — forms, training and shaping people to work together toward a larger goal. The military is a classic example, as are churches and schools. These “structures of social life” provide the durable arrangements that frame our perceptions, mold our character, and delineate our social existence.

When institutions do not or cannot perform those shaping functions, they collapse into something more like platforms — stages upon which individuals perform in order to build audiences and self-advertise. He locates the collapse of trust in institutions — and the resulting public sense of anomie and disconnectedness — in the conversion of many institutions from places where people are formed to places where people perform. Thus a self-promoting real-estate magnate can become a self-promoting reality-TV host and then a self-promoting presidential candidate, hopping from one stage to the next, all while putting on pretty much the same show.

As institutions have drifted away from shaping us and toward displaying us, they have lost both efficacy and legitimacy. And we, in turn, have naturally lost confidence in them. Moreover, Levin argues, institutions have been taken for granted for so long, and yet are neglected so generally, that we have lost even the vocabulary for talking about what they are supposed to be doing. We don’t realize what we are missing, although we acutely feel the void.

Something very much like that has happened with professionalism. A combination of institutional absence, lazy thinking, and populist politics has collapsed the idea of professionalism down to the much flatter notion of elitism.

To some extent, it is natural to think of professionalism and elitism as two sides of the same coin. After all, many professionals are people with advanced degrees and high incomes who occupy elite positions in society. We imagine professionalism to be about excluding others from certain pursuits or occupations like law and medicine — a seemingly elitist practice. We think of it, too, as synonymous with professional schooling, something not everyone can aspire to.

Still, there is a world of difference between professionals and elites. Elites are influential by dint of who they are and whom they know. They are elite because they have social connections and powerful positions. Professionals, by contrast, are influential by dint of what they know and what they do. Their status is contingent on both their standing and their behavior.

That distinction gestures toward a fuller definition of professionalism, one that implies commitment to personal standards, social norms, and expert knowledge in furtherance of a mission or an institution. That is, professionalism defines a right way of doing things — a notion of best practices — that is grounded in dedication to a mission or an institution rather than personal advancement or partisan loyalty. As Levin says, professionalism “tends to yield a strong internal ethos among practitioners. In uncertain situations, a professional asks himself, ‘What should I do here, given my professional responsibilities?’ And his profession will generally have an answer to that question.”

As Levin notices, institutionalism and professionalism are cousins. Both institutions and professions organize individuals to accomplish missions, they seek to inculcate norms and guide behavior, they assemble and transmit knowledge and best practices across generations, they cultivate reputational capital over long spans of time, and they draw and enforce boundaries between insiders and outsiders….(More)”

Paper by Amy Kristin Sanders at the Journal of Civic Information: “As the U.S. has grappled with COVID-19, the government has resisted repeated requests to follow open records laws, which are essential to transparency. Current efforts to reduce access to death records and other public information amid the pandemic jeopardizes government accountability and undermines the public’s trust. Given that COVID-19 has disproportionately affected low-income Americans, incarcerated populations and people of color, access to government-held data has serious implications for social justice. Importantly, those goals can be met without violating personal privacy. After analyzing state open records laws, court decisions and attorney general opinions, the author has developed a set of best practices for advocating access to death records to provide journalists and government watchdogs with important public health information that’s squarely in the public interest….(More)”.

Book by Patrick Jagoda: “In our unprecedentedly networked world, games have come to occupy an important space in many of our everyday lives. Digital games alone engage an estimated 2.5 billion people worldwide as of 2020, and other forms of gaming, such as board games, role playing, escape rooms, and puzzles, command an ever-expanding audience. At the same time, “gamification”—the application of game mechanics to traditionally nongame spheres, such as personal health and fitness, shopping, habit tracking, and more—has imposed unprecedented levels of competition, repetition, and quantification on daily life.
 
Drawing from his own experience as a game designer, Patrick Jagoda argues that games need not be synonymous with gamification. He studies experimental games that intervene in the neoliberal project from the inside out, examining a broad variety of mainstream and independent games, including StarCraft, Candy Crush Saga, Stardew Valley, Dys4ia, Braid, and Undertale. Beyond a diagnosis of gamification, Jagoda imagines ways that games can be experimental—not only in the sense of problem solving, but also the more nuanced notion of problem making that embraces the complexities of our digital present. The result is a game-changing book on the sociopolitical potential of this form of mass entertainment….(More)”

Article by Eli Pariser and Danielle Allen: “The story of how the internet has become so broken is already familiar. More and more of our public life takes place on big tech platforms optimized for clicks, shares, and virality. The result is that we spend our online time largely in rule-less spaces that reward our worst impulses, trap us in bubbles of like-minded opinion, and leave us susceptible to harassment, lies and misinformation. Facebook, Twitter, and YouTube each took first steps to rein in the worst behavior on their platforms in the heat of the election, but none have confronted how their spaces were structured to become ideal venues for outrage and incitement…

The first step in the process is realizing that the problems we’re experiencing in digital life — how to gather strangers together in public in ways that make it so people generally behave themselves — aren’t new. They’re problems that physical communities have wrestled with for centuries. In physical communities, businesses play a critical role — but so do public libraries, schools, parks and roads. These spaces are often the groundwork that private industry builds itself around: Schools teach and train the next generation of workers; new public parks and plazas often spur private real estate development; businesses transport goods on publicly funded roads; and so on. Public spaces and private industry work symbiotically, if sometimes imperfectly.

Beyond their instrumental value for prosperity, we need public spaces and institutions to weave and maintain our social fabric. In physical communities, parks and libraries aren’t just places for exercise or book-borrowing — they also create social connections, a sense of community identity, and a venue in which differences and inequalities can be surfaced and addressed. Public spaces provide access to essential resources for people who couldn’t otherwise access them — whether it’s an outdoor workout station, basketball court, or books in a library — but they are some of the few spaces in a community where we get a glimpse of each other’s lives and help us see ourselves as part of a pluralistic but cohesive society….

If mission, design and governance are important ingredients, the final component is what might be called digital essential workers — professionals like librarians whose job is to manage, steward, and care for the people in these spaces. This care work is one of the pillars of successful physical communities which has been abstracted away by the existing tech platforms. Scholar Joan Donovan has called for 10,000 librarians for the Internet, while Sarah R. Roberts has pointed out that doing curation at scale would be impossible within the current social media business model. At a time when our country is pulling apart and many Americans need work, it’s worth considering whether we need an AmeriCorps for digital space.

How might we pay for this? A two-year project one of us helped lead at the American Academy of Arts and Sciences issued a final report that recommended taxing what’s known as “targeted advertising” — the kind Google and Facebook rely on for their revenue — in order to support the democratic functions social platforms have had a hand in dismantling, like local journalism. The truth is that Facebook, Google, and Twitter have displaced and sucked the revenue out of an entire ecosystem of local journalistic enterprises and other institutions that served some of these public functions. Those three companies alone made nearly $33 billion in profits in the third quarter of 2020 alone — and that profit margin in part comes from not having to pay for the negative externalities they create or the public goods they erode. Using some of those funds to support public digital infrastructure seems eminently reasonable….(More)”.

Paper by Linus Dahlander and Henning Piezunka: ” Crowdsourcing—asking an undefned group of external contributors to work on tasks—allows organizations to tap into the expertise of people around the world. Crowdsourcing is known to increase innovation and loyalty to brands, but many organizations struggle to leverage its potential, as our research shows. Most often this is because organizations fail to properly plan for all the diferent stages of crowd engagement. In this paper, we use several examples to explain these challenges and ofer advice for how organizations can overcome them….(More)”.

Book edited by Kevin Macnish and Jai Galliott: “Considers the morality of using big data in the political sphere, covering cases from the Snowden leaks to the Brexit referendum

• Investigates theories and recommendations for how to align the modern political process with the exponential rise in the availability of digital information
• Opens new avenues for thinking about the philosophy and morality of social media, such as Facebook and Twitter, in the context of political decision-making
• Sets out and objectively assesses the ‘opacity’ framework as an appropriate means of dealing with the challenges associated with big data and democracy

What’s wrong with targeted advertising in political campaigns? Should we be worried about echo chambers? How does data collection impact on trust in society? As decision-making becomes increasingly automated, how can decision-makers be held to account? This collection consider potential solutions to these challenges. It brings together original research on the philosophy of big data and democracy from leading international authors, with recent examples – including the 2016 Brexit Referendum, the Leveson Inquiry and the Edward Snowden leaks. And it asks whether an ethical compass is available or even feasible in an ever more digitised and monitored world….(More)”.

Paper by Teresa M. Harrison and Luis Felipe Luna-Reyes: “While there is growing consensus that the analytical and cognitive tools of artificial intelligence (AI) have the potential to transform government in positive ways, it is also clear that AI challenges traditional government decision-making processes and threatens the democratic values within which they are framed. These conditions argue for conservative approaches to AI that focus on cultivating and sustaining public trust. We use the extended Brunswik lens model as a framework to illustrate the distinctions between policy analysis and decision making as we have traditionally understood and practiced them and how they are evolving in the current AI context along with the challenges this poses for the use of trustworthy AI. We offer a set of recommendations for practices, processes, and governance structures in government to provide for trust in AI and suggest lines of research that support them….(More)”.

Viewpoint by Dan Milz and Curt D. Gervich: “….The COVID-19 pandemic has paved the way for a multitude of experiments in e-democracy as local governments strive to continue to hold public meetings; make and implement plans; issue permits, variances and zoning decisions; and gather public input while under quarantine. This paper anecdotally discusses the role of online participatory technologies (OPTs) during this time.

Amidst the obvious impacts, COVID-19 also represents a threat to public participation. Because meeting in person is too risky, local leaders are cautious about hosting meetings in which citizens, government agents and elected officials gather together in one place. Consequently, municipal and county governments, among others, are taking the public’s business online. The purpose of this Viewpoint is to jump-start a conversation about how we prepare planners for a future in which in-person meetings are not guaranteed and how planners might continue to incorporate new technologies when face-to-face meetings resume….(More)”.