Stefaan Verhulst
Snigdha Poonam and Samarath Bansal at the Rest of the World: “…The black market for data, as it exists online in India, resembles those for wholesale vegetables or smuggled goods. Customers are encouraged to buy in bulk, and the variety of what’s on offer is mind-boggling: There are databases about parents, cable customers, pregnant women, pizza eaters, mutual funds investors, and almost any niche group one can imagine. A typical database consists of a spreadsheet with row after row of names and key details: Sheila Gupta, 35, lives in Kolkata, runs a travel agency, and owns a BMW; Irfaan Khan, 52, lives in Greater Noida, and has a son who just applied to engineering college. The databases are usually updated every three months (the older one is, the less it is worth), and if you buy several at the same time, you’ll get a discount. Business is always brisk, and transactions are conducted quickly. No one will ask you for your name, let alone inquire why you want the phone numbers of five million people who have applied for bank loans.
There isn’t a reliable estimate of the size of India’s data economy or of how much money it generates annually. Regarding the former, each broker we spoke to had a different guess: One said only about one or two hundred professionals make up the top tier, another that every big Indian city has at least a thousand people trading data. To find them, potential customers need only look for their ads on social media or run searches with industry keywords and hashtags — “data,” “leads,” “database” — combined with detailed information about the kind of data they want and the city they want it from.
Privacy experts believe that the data-brokering industry has existed since the early days of the internet’s arrival in India. “Databases have been bought and sold in India for at least 15 years now. I remember a case from way back in 2006 of leaked employee data from Naukri.com (one of India’s first online job portals) being sold on CDs,” says Nikhil Pahwa, the editor and publisher of MediaNama, which covers technology policy. By 2009, data brokers were running SMS-marketing companies that offered complementary services: procuring targeted data and sending text messages in bulk. Back then, there was simply less data, “and those who had it could sell it at whatever price,” says Himanshu Bhatt, a data broker who claims to be retired. That is no longer the case: “Today, everyone has every kind of data,” he said.
No broker we contacted would openly discuss their methods of hunting, harvesting, and selling data. But the day-to-day work generally consists of following the trails that people leave during their travels around the internet. Brokers trawl data storage websites armed with a digital fishing net. “I was shocked when I was surfing [cloud-hosted data sites] one day and came across Aadhaar cards,” Bhatt remarked, referring to India’s state-issued biometric ID cards. Images of them were available to download in bulk, alongside completed loan applications and salary sheets.
Again, the legal boundaries here are far from clear. Anybody who has ever filled out a form on a coupon website or requested a refund for a movie ticket has effectively entered their information into a database that can be sold without their consent by the company it belongs to. A neighborhood cell phone store can sell demographic information to a political party for hyperlocal campaigning, and a fintech company can stealthily transfer an individual’s details from an astrology app onto its own server, to gauge that person’s creditworthiness. When somebody shares employment history on LinkedIn or contact details on a public directory, brokers can use basic software such as web scrapers to extract that data.
But why bother hacking into a database when you can buy it outright? More often, “brokers will directly approach a bank employee and tell them, ‘I need the high-end database’,” Bhatt said. And as demand for information increases, so, too, does data vulnerability. A 2019 survey found that 69% of Indian companies haven’t set up reliable data security systems; 44% have experienced at least one breach already. “In the past 12 months, we have seen an increasing trend of Indians’ data [appearing] on the dark web,” says Beenu Arora, the CEO of the global cyberintelligence firm Cyble….(More)”.
Paper by Teruaki Hayashi et al: “In recent years, rather than enclosing data within a single organization, exchanging and combining data from different domains has become an emerging practice. Many studies have discussed the economic and utility value of data and data exchange, but the characteristics of data that contribute to problem solving through data combination have not been fully understood. In big data and interdisciplinary data combinations, large-scale data with many variables are expected to be used, and value is expected to be created by combining data as much as possible. In this study, we conduct three experiments to investigate the characteristics of data, focusing on the relationships between data combinations and variables in each dataset, using empirical data shared by the local government. The results indicate that even datasets that have a few variables are frequently used to propose solutions for problem solving. Moreover, we found that even if the datasets in the solution do not have common variables, there are some well-established solutions to the problems. The findings of this study shed light on mechanisms behind data combination for problem-solving involving multiple datasets and variables…(More)”.
Press Release by ideas42 and The Asia Foundation: “….a new report, Official Action: A Roadmap for Using Behavioral Science in Public Administration Reform. The insights in Official Action combine more than a decade of experience applying behavioral science to public policy with a deepening but still relatively new scientific literature.
Complexity is at the heart of public service reform. Such systems are characterized by being underbudgeted, limited by difficult power balances that don’t always lend themselves toward collaboration, hierarchical performance systems that serve the present not future, inter-agency territorial barriers to cooperation, among other issues. In the limited space for feasible reform within this complexity, behavior change may be the nudge required to wiggle open further efficiencies to change-minded alterations with potentially significant knock-on effects.
The COVID-19 pandemic has highlighted the need for innovative approaches to government reform as public institutions around the world struggle to perform basic functions like coordinating timely public information campaigns, steering economic resources to those who need them, and procuring essential medical and protective equipment and supplies. Official Action shows that these failures are not simply due to a lack of resources, accountability, competence, or motivation; but that they may be symptoms of the unique stresses that public servants face which, if left unchecked, can derail even the most dedicated officials.
The report offers new solutions to every day challenges, such as ensuring that all complaints and requests receive equal treatment; helping front-line bureaucrats operate efficiently despite increasing workloads; and fighting corruption within public institutions by demonstrating that governance failures are in large part due to the situations that public servants find themselves in, rather than individual shortcomings.
When barriers like constant changes in work environment, unrealistic workloads, and parallel systems for getting things done exist, the best policies to improve government performance will be those that support better use of public servants’ limited time and realign institutional incentives to encourage behavior change….(More)”.
Book by Ezio Di Nucci: “Is technological innovation spinning out of control? During a one-week period in 2018, social media was revealed to have had huge undue influence on the 2016 U.S. presidential election and the first fatality from a self-driving car was recorded. What’s paradoxical about the understandable fear of machines taking control through software, robots, and artificial intelligence is that new technology is often introduced in order to increase our control of a certain task. This is what Ezio Di Nucci calls the “control paradox.”
Di Nucci also brings this notion to bear on politics: we delegate power and control to political representatives in order to improve democratic governance. However, recent populist uprisings have shown that voters feel disempowered and neglected by this system. This lack of direct control within representative democracies could be a motivating factor for populism, and Di Nucci argues that a better understanding of delegation is a possible solution….(More)”.
Report by Partnership for Public Service and Grant Thornton: “The people of this nation depend on government to perform at the highest level. To optimize performance, some agencies are drawing on knowledge about human behavior to improve how they do business. By understanding how people process information and make decisions, and using that knowledge to inform how programs are designed and administered, those agencies
are producing better results—often quickly and at little cost.
At the Department of Education, staff and a team of outside researchers sent personalized text messages over the summer to high school graduates who had been accepted to college, boosting how many enrolled in the fall. The Department of Defense increased the number of service members who enrolled in the Thrift Savings Plan, the federal government’s retirement program, by nudging them at a “reset” point in their life—as they transferred to a new base. And an easier to understand letter from the Department of Agriculture’s National School Lunch Program asking participants to verify their eligibility led to a higher response rate and fewer
eligible participants losing access to the program.
While the application of behavioral insights has tremendous potential to improve the work of government, the movement is still in early stages.
To encourage more widespread use, the Partnership for Public Service and Grant Thornton hosted five workshops with federal employees between March and September 2020. The sessions examined how behavioral insights could improve processes and programs and deliver better agency performance.
This report presents the findings from those workshops, including insights from workshop presenters, many of whom are applying behavioral insights in their own agencies. It explains how behavioral insights can make government more effective; provides tips for choosing a behavioral insights project and getting leaders to buy in; describes how to test whether a behavioral insights project was successful; and offers guidance on how to build on the results of a test….(More)”.
Paper by Mayo Fuster Morell & Enric Senabre Hidalgo: “This paper addresses how far co-creation methodologies can be applied to policy-making innovation in the platform economy. The driving question is how co-creation collaboration-based policy-making can increase diversity and strengthen the participation of actors. The analysis is based on a three-year case study on the platform economy in Barcelona, describing how co-creation dynamics contributed to the participatory definition of local public policies and agenda. The methodology is based on participatory design techniques, involving participant observation and content analysis. Results indicate that co-creation can increase participation diversity aligning academic, economic, and social viewpoints in policy innovation from a quadruple helix perspective. In addition, collaboration schemes assist in engaging a wide diversity of participants in the policy ideation process which, in this case, resulted in 87 new policy measures, with contributions from more than 300 people of different backgrounds and perspectives. The case study demonstrates the value of a cycle of collaboration going beyond mere symbolic engagement or citizen support to public policy-making. It further shows the importance of combining co-creation with methods of action research, strategic planning and knowledge management, as well as with face-to-face interactions and online channels….(More)”.
Paper by Geoff Mulgan: ‘… shows why governments should steer and how they can show the way for our societies to overcome the transformational challenges that they are facing in the current century, from the climate crisis to aging populations.
The paper’s focus is on “steering through capability” – not using only tools of downward control, but rather enhancing the capabilities and problem-solving skills of other tiers of government, citizens and businesses. To do this, the paper describes how governments can combine direction with experimentation, linking multiple partners through so called ‘constellations’; showing how these can be supported by ‘intelligence assemblies’ that orchestrate rapid learning and mobilization of data, and the curation of knowledge commons. These are summarized in to five keys for the future of steering – potent tools for any government seeking to lead our societies through the challenges ahead….(More)”.
Book by James Perry: “Almost three decades ago, James Perry created the first survey instrument to measure public service motivation. Since then, social and behavioural scientists have intensively studied the motivating power of public service. This research relating to public service motivation, altruism and prosocial motivation and behaviour has overturned widespread assumptions grounded in market-orientated perspectives and produced a critical mass of new knowledge for transforming the motivation of public employees, civil service policies and management practices. This is the first study to look systematically across the different streams of research. Furthermore, it is the first study to synthesize the research across the applied questions that public organizations and their leaders confront, including: how to recruit ethical and committed staff; how to design meaningful public work; how to create work environments that support prosocial behaviour; how to compensate employees to sustain their public service; how to socialise employees for public service missions; and how to lead employees to engage in causes greater than themselves….(More)”
Jyoti Madhusoodanan at Nature: “One million Black adults in the United States might be treated earlier for kidney disease if doctors were to remove a controversial ‘race-based correction factor’ from an algorithm they use to diagnose people and decide whether to administer medication, a comprehensive analysis finds.
Critics of the factor question its medical validity and say it potentially perpetuates racial bias — and that the latest study, published on 2 December in JAMA1, strengthens growing calls to discontinue its use.
“A population that is marginalized and much less likely to have necessary resources and support is the last group we want to put in a situation where they’re going to have delays in diagnosis and treatment,” says nephrologist Keith Norris at the University of California, Los Angeles, who argues for retiring the correction until there’s clear evidence that it’s necessary.
On the flip side, others say that the correction is based on scientific data that can’t be ignored, although they, too, agree that its basis on race is a problem….(More)”.
Report by The World Bank: “… has undertaken a fresh assessment of challenges governments face in tackling corruption, what instruments tend to work and why, and how incremental progress is being achieved in specific country contexts. This flagship report shows positive examples of how countries are progressing in their fight against corruption. It is part of a series of initiatives being led by the Equitable Growth, Finance & Institutions (EFI) Vice Presidency to reaffirm the Bank’s commitment to anticorruption. The report follows the Anticorruption Initiatives completed last December. It also informs our pending work on the Bank’s Anticorruption Action Plan – on how we will be implementing anticorruption work going forward.
The report draws on the collective experts of staff across the World Bank to develop ways for enhancing the effectiveness of anti-corruption strategies in selected sectors and through targeted policy instruments. It covers issues, challenges and trends in five key thematic areas: Public Procurement; Public Infrastructure; State Owned Enterprises; Customs Administration; and Delivery of Services in selected sectors. The report also focuses on cross-cutting themes such as transparency, citizen engagement and Gov-tech; selected tools to build integrity; and the role and effectiveness of anticorruption agencies, tax and audit administrations, and justice systems. It features a country case study on Malaysia that traces the history of a country’s anti-corruption efforts over the last few decades…(More)”.