Stefaan Verhulst

Opinion by Todd Rogers: “…As a behavioral scientist, I study how people make decisions and process information, and I develop communications to change behavior for the better. And if there’s one lesson all the coronavirus email writers should take, it’s this: Messages should be as easy to understand as possible. This is difficult in normal times — and is no doubt much more so with facts on the ground changing as rapidly as they are….

As an illustration of how potent simplifying messaging can be, Carly Robinson at Harvard, Jessica Lasky-Fink of the University of California, Berkeley, Hedy Chang of Attendance Works and I conducted an experiment with a large school district, in which we rewrote a state-required notification about attendance.All schools in California are required to send a truancy notification to families after a student is late or absent three times. The state legislature offered recommended language for the notice that was written at a college-reading level and contained 342 words in seven-point font. We rewrote the letter at a 5th grade reading level, in 14-point font and with half as many words. We then randomly assigned 131,312 families to either receive the state-recommended language or a version of our simplified letter.The best version of our simplified letters was an estimated 40% more effective at reducing absences during the subsequent 30 days than the state-recommended language. Writing with an understanding of how humans work turns out to be more effective than writing with the sole goal of complying with the delivery of mandatory written information.So, what can be done to make coronavirus messages, so critical to the functioning of our country right now, easier to understand — and more likely to be read?

• Write in the most accessible way possible. Use the Flesch-Kincaid readability test (built into Microsoft Word and Google Docs) to test the reading-level complexity of your writing.

• Use as few words as possible. Shorter messages are more likely to be read (see the long email in your inbox from three months ago that you still have not read).

• Write in a larger font. This makes long messages look ridiculous and makes it easier to read for recipients with eyesight issues. It also reduces the chance of the accidental — but way too common — occurrence of emails appearing in inboxes with absurdly small font.

• Eliminate gratuitous borders and images. These can often distract from the message you are trying to send.

• Use a clear structure. People skim, so help them. As opposed to a multi-paragraph email written in normal prose, consider categorizing information under headings like, “What we want you to know” (or just “KNOW”) and “what we would like you to do” (or, concisely, “DO”). Consider putting content within each category in bullet points….(More)”

Interactive Overview: “The World Justice Project (WJP) Rule of Law Index® is the world’s leading source for original, independent data on the rule of law. Now covering 128 countries and jurisdictions, the Index relies on national surveys of more than 130,000 households and 4,000 legal practitioners and experts to measure how the rule of law is experienced and perceived around the world.

Effective rule of law reduces corruption, combats poverty and disease, and protects people from injustices large and small. It is the foundation for communities of justice, opportunity, and peace—underpinning development, accountable government, and respect for fundamental rights.

Learn more about the rule of law and explore the full WJP Rule of Law Index 2020 report, including PDF report download, data insights, methodology, and more at the Index report resources page….(More)”

Paper by Brigham Daniels, Mark Buntaine & Tanner Bangerter: “In modern democracies, governmental transparency is thought to have great value. When it comes to addressing administrative corruption and mismanagement, many would agree with Justice Brandeis’s observation
that sunlight is the best disinfectant. Beyond this, many credit transparency with enabling meaningful citizen participation.

But even though transparency appears highly correlated with successful
governance in developed democracies, assumptions about administrative
transparency have remained empirically untested. Testing effects of transparency would prove particularly helpful in developing democracies
where transparency norms have not taken hold or only have done so slowly.

In these contexts, does administrative transparency really create the sorts of benefits attributed to it? Transparency might grease the gears of developed democracies, but what good is grease when many of the gears seem to be broken or missing entirely?

This Article presents empirical results from a first-of-its-kind field study that tested two major promises of administrative transparency in a developing democracy: that transparency increases public participation in government affairs and that it increases government accountability. To test these hypotheses, we used two randomized controlled trials.

Surprisingly, we found transparency had no significant effect in almost
any of our quantitative measurements, although our qualitative results
suggested that when transparency interventions exposed corruption, some
limited oversight could result. Our findings are particularly significant for
developing democracies and show, at least in this context, that Justice
Brandeis may have oversold the cleansing effects of transparency.

A few rays of transparency shining light on government action do not disinfect the system and cure government corruption and mismanagement. Once corruption and mismanagement are identified, it takes effective government institutions and action from civil society to successfully act as a disinfectant…(More)”.

Chapter by Jörg Raab et al: “The core question addressed is to what extent ex ante knowledge can be made available from a network governance perspective to deal with a crisis such as an infectious disease outbreak. Such outbreaks are often characterized by a lack of information and knowledge, changing and unforeseen conditions as well as a myriad of organizations becoming involved on the one hand but also organizations which do not become adequately involved. We introduce the organizational network governance approach as an exploratory approach to produce useful ex ante information for limiting the transmission of a virus and its impact. We illustrate the usefulness of our approach introducing two fictitious but realistic outbreak scenarios: the West Nile Virus (WNV), which is transmitted via mosquitos and the outbreak of a New Asian Coronavirus (NAC) which is characterized by human to human transmission. Both viruses can lead to serious illnesses or even death as well as large health care and economic costs.

Our organizational network governance approach turns out to be effective in generating information to produce recommendations for strengthening the organizational context in order to limit the transmission of a virus and its impact. We also suggest how the organizational network governance approach could be further developed…(More)”.

Gillian Tett at the Financial Times: “Predictive models only get you so far. We also need to maintain our peripheral vision…

What is interesting to ponder is what this episode reveals about the nature of forecasting — and our modern attitudes towards time. As anthropologists often point out, the way we think about time is a defining feature of the post-enlightenment world. During much of human history, the future was viewed as a vague and terrifyingly unknowable blur marked by constant bargaining with deities (to ward off disaster) or cyclical seasonal rhythms (of the sort that underscore Buddhist cognitive maps).

In modern, post-enlightenment western cultures, however, a linear vision of time emerged that presumes the past can be extrapolated into the future, with a sense of progression, not just cyclicality.

In the 20th century, this gave birth to the risk management and finance professions, as Peter Bernstein wrote two decades ago in his brilliant book Against the Gods: the Remarkable Story of Risk.

By the turn of the century, innovations such as computing and the internet were turbocharging the forecasting business to an extraordinary degree, as Margaret Heffernan notes in her excellent (and very timely) new book Uncharted. “Human discomfort with uncertainty . . . has fuelled an industry that enriches itself by terrorising us with uncertainty and taunting us with certainty,” she writes.

However, as Heffernan stresses, while the forecasting business has made its “experts” very rich, it is also based on a fallacy: the idea that the future can be neatly extrapolated from the past.

Moreover, the apparent success of some pundits in predicting events (such as the 2008 crash) makes them so overconfident that they get locked into particularly rigid models. “The harder economists try to identify sure-fire methods of predicting markets, the more such insight eludes them,” she writes. Is there a solution? Heffernan’s answer is to embrace uncertainty, build resilience, use “narrative” (or qualitative) analyses instead of rigid models and to respect the wisdom of diverse views to avoid tunnel vision….(More)”.

European Data Protection Board: “Governments, public and private organisations throughout Europe are taking measures to contain and mitigate COVID-19. This can involve the processing of different types of personal data.  

Andrea Jelinek, Chair of the European Data Protection Board (EDPB), said: “Data protection rules (such as GDPR) do not hinder measures taken in the fight against the coronavirus pandemic. However, I would like to underline that, even in these exceptional times, the data controller must ensure the protection of the personal data of the data subjects. Therefore, a number of considerations should be taken into account to guarantee the lawful processing of personal data.”

The GDPR is a broad legislation and also provides for the rules to apply to the processing of personal data in a context such as the one relating to COVID-19. Indeed, the GDPR provides for the legal grounds to enable the employers and the competent public health authorities to process personal data in the context of epidemics, without the need to obtain the consent of the data subject. This applies for instance when the processing of personal data is necessary for the employers for reasons of public interest in the area of public health or to protect vital interests (Art. 6 and 9 of the GDPR) or to comply with another legal obligation.

For the processing of electronic communication data, such as mobile location data, additional rules apply. The national laws implementing the ePrivacy Directive provide for the principle that the location data can only be used by the operator when they are made anonymous, or with the consent of the individuals. The public authorities should first aim for the processing of location data in an anonymous way (i.e. processing data aggregated in a way that it cannot be reversed to personal data). This could enable to generate reports on the concentration of mobile devices at a certain location (“cartography”).  

When it is not possible to only process anonymous data, Art. 15 of the ePrivacy Directive enables the member states to introduce legislative measures pursuing national security and public security *. This emergency legislation is possible under the condition that it constitutes a necessary, appropriate and proportionate measure within a democratic society. If such measures are introduced, a Member State is obliged to put in place adequate safeguards, such as granting individuals the right to judicial remedy….(More)”.

The Global Indigenous Data Alliance: “The current movement toward open data and open science does not fully engage with Indigenous Peoples rights and interests. Existing principles within the open data movement (e.g. FAIR: findable, accessible, interoperable, reusable) primarily focus on characteristics of data that will facilitate increased data sharing among entities while ignoring power differentials and historical contexts. The emphasis on greater data sharing alone creates a tension for Indigenous Peoples who are also asserting greater control over the application and use of Indigenous data and Indigenous Knowledge for collective benefit.

This includes the right to create value from Indigenous data in ways that are grounded in Indigenous worldviews and realise opportunities within the knowledge economy. The CARE Principles for Indigenous Data Governance are people and purpose-oriented, reflecting the crucial role of data in advancing Indigenous innovation and self-determination. These principles complement the existing FAIR principles encouraging open and other data movements to consider both people and purpose in their advocacy and pursuits….(More)”.

Kevin Roose at The New York Times:”…There is no use sugarcoating the virus, which has already had devastating consequences for people all over the world, and may get much worse in the months ahead. There will be more lives lost, businesses closed and communities thrown into financial hardship. Nobody is arguing that what is coming will be fun, easy or anything remotely approaching normal for a very long time.

But if there is a silver lining in this crisis, it may be that the virus is forcing us to use the internet as it was always meant to be used — to connect with one another, share information and resources, and come up with collective solutions to urgent problems. It’s the healthy, humane version of digital culture we usually see only in schmaltzy TV commercials, where everyone is constantly using a smartphone to visit far-flung grandparents and read bedtime stories to kids.

Already, social media seems to have improved, with more reliable information than might have been expected from a global pandemic. And while the ways we’re substituting for in-person interaction aren’t perfect — over the next few months in America, there may be no phrase uttered more than “Can someone mute?” — we are seeing an explosion of creativity as people try to use technology as a bridge across physical distances.

Just look at what’s happening in Italy, where homebound adults are posting mini-manifestos on Facebook, while restless kids flock to multiplayer online games like Fortnite. Or see what’s happening in China, where would-be partyers have invented “cloud clubbing,” a new kind of virtual party in which D.J.s perform live sets on apps like TikTok and Douyin while audience members react in real time on their phones. Or observe how we’re coping in the United States, where groups are experimenting with new kinds of socially distanced gatherings: virtual yoga classes, virtual church services, virtual dinner parties.

These are the kinds of creative digital experiments we need, and they are coming at a time when we need them more than ever….(More)”

Book by Anna Feigenbaum and Aria Alamalhodaei: “From tracking down information to symbolising human experiences, this book is your guide to telling more effective, empathetic and evidence-based data stories.

Drawing on cross-disciplinary research and first-hand accounts of projects ranging from public health to housing justice, The Data Storytelling Workbook introduces key concepts, challenges and problem-solving strategies in the emerging field of data storytelling. Filled with practical exercises and activities, the workbook offers interactive training materials that can be used for teaching and professional development. By approaching both ‘data’ and ‘storytelling’ in a broad sense, the book combines theory and practice around real-world data storytelling scenarios, offering critical reflection alongside practical and creative solutions to challenges in the data storytelling process, from tracking down hard to find information, to the ethics of visualising difficult subjects like death and human rights….(More)”.

Paper by Aichida Ul-Aflaha, Mary McNeil and Saki Kumagai: “This paper summarizes the World Bank’s knowledge on open, participatory, and responsive governance. It offers a rethinking and broadening of the term “open government” in light of the World Bank Group’s Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations and World Development Report 2017: Governance and the Law. The building blocks of open government are documented based on experience and growing trends. The paper also tries to identify new frontiers and presents a summary of action steps for advancing the open, participatory, and responsive governance agenda within the World Bank….(More)”.