Stefaan Verhulst
Paper by Lisa Schmidthuber et al: “Governments all over the world have implemented
Data conducted from a survey among users of a
The findings of this paper suggest that active platform usage positively relates to several outcomes perceived by citizens, such as improved information flow, increased trust in and satisfaction with local government. In contrast, repetitive participation does not significantly relate to users’ outcome evaluation
Book by Ilan Manor: “This book addresses how digitalization has influenced the institutions, practitioners
Conference Paper by Fariha Tasmin Jaigirdar, Carsten Rudolph, and Chris Bain: “With the increasing advancement of
We
Book by Daniel T. O’Brien: “The future of smart cities has arrived, courtesy of citizens and their phones. To prove it, Daniel T. O’Brien explains the transformative insights gleaned from years researching Boston’s 311 reporting system, a sophisticated city management tool that has revolutionized how ordinary Bostonians use and maintain public spaces. Through its phone service, mobile app, website, and Twitter account, 311 catalogues complaints about potholes, broken street lights, graffiti, litter, vandalism, and other issues that are no one citizen’s responsibility but affect everyone’s quality of life. The Urban Commons offers a pioneering model of what modern digital data and technology can do for cities like Boston that seek both prosperous growth and sustainability.
Analyzing a rich trove of data, O’Brien discovers why certain neighborhoods embrace the idea of custodianship and willingly invest their time to monitor the city’s common environments and infrastructure. On the government’s side of the equation, he identifies best practices for implementing civic technologies that engage citizens, for deploying public services in collaborative ways, and for utilizing the data generated by these efforts.
Boston’s 311 system has narrowed the gap between residents and their communities, and between constituents and local leaders. The result, O’Brien shows, has been the creation of
One such idea is sentiment analysis, here, the sentiment of the problem is taken into consideration and important facts
NBER Working Paper by Joseph Abadi and Markus Brunnermeier: “When is record-keeping better arranged through a blockchain than through a
A centralized record-keeper
Press Release: “The 2019 Edelman Trust Barometer reveals that trust has changed profoundly in the past year—people have shifted their trust to the relationships within their control, most notably their employers. Globally, 75 percent of people trust “my employer” to do what is right, significantly more than NGOs (57 percent), business (56 percent) and media (47 percent).
Divided by Trust
There is a 16-point gap between the more trusting informed public and the far-more-skeptical mass population, marking a return to record highs of trust inequality. The phenomenon fueling this divide was a pronounced rise in trust among the informed public. Markets such as the U.S., UK, Canada, South Korea and Hong Kong saw trust gains of 12 points or more among the informed public. In 18 markets, there is now a double-digit trust gap between the informed public and the mass population.

An Urgent Desire for Change
Despite the divergence in trust between the informed public and mass population the world is united on one front—all share an urgent desire for change. Only one in five feels that the system is working for them, with nearly half of the mass population believing that the system is failing them.
In conjunction with pessimism and worry, there is a growing move toward engagement and action. In 2019, engagement with the news surged by 22 points; 40 percent not only consume news once a week or more, but they also routinely amplify it. But people are encountering roadblocks in their quest for facts, with 73 percent worried about fake news being used as a weapon.

The New Employer-Employee Contract
Despite a high lack of faith in the system, there is one relationship that remains strong: “my employer.” Fifty-eight percent of general population employees say they look to their employer to be a trustworthy source of information about contentious societal issues.
Employees are ready and willing to trust their employers, but the trust must be earned through more than “business as usual.” Employees’ expectation that prospective employers will join them in taking action on societal issues (67 percent) is nearly as high as their expectations of personal empowerment (74 percent) and job opportunity (80 percent)….(More)”.
Heather Savory at the Office for National Statistics (UK): “Official Statistics are for the benefit of society and the economy and help Britain to make better decisions. They allow the formulation of better public policy and the effective measurement of those policies. They inform the direction of economic and commercial activities. They provide valuable information for analysts, researchers, public and voluntary bodies. They enable the public to hold
The ability to harness the power of data is critical in enabling official statistics to support the most important decisions facing the country.
Under the new powers in the Digital Economy Act , ONS can now gain access to new and different sources of data including ‘administrative’ data from government departments and commercial data. Alongside the availability of these new data sources ONS is experiencing a strong demand for ad hoc insights alongside our traditional statistics.
We need to deliver more, faster, finer-grained insights into the economy and society. We need to deliver high quality, trustworthy information, on a faster timescale, to help decision-making. We will increasingly develop innovative data analysis methods, for example using images to gain insight from the work we’ve recently announced on Urban Forests
I should explain here that our data is not held in one big linked database; we’re architecting our Data Access Platform so that data can be linked in different ways for different purposes. This is designed to preserve data confidentiality, so only the necessary subset of data is accessible by authorised people, for a certain purpose. To avoid compromising their effectiveness, we do not make public the specific details of the security measures we have in place, but our recently tightened security regime, which is independently assured by trusted external bodies, includes:
- physical measures to restrict who can access places where data is stored;
- protective measures for all data-related IT services;
- measures to restrict who can access systems and data held by ONS;
- controls to guard against staff or contractors misusing their legitimate access to data; including vetting to an appropriate level for the sensitivity of data to which they might have access.
One of the things I love about working in the public sector is that our work can be shared openly.
We live in a rapidly changing and developing digital world and we will continue to monitor and assess the data standards and security measures in place to ensure they remain strong and effective. So, as well as sharing this work openly to reassure all our data suppliers that we’re taking good care of their data, we’re also seeking feedback on our revised data policies.
The same data can provide different insights when viewed through different lenses or in different combinations. The more data is shared – with the appropriate safeguards of course – the more it has to give.
If you work with data, you’ll know that collaborating with others in this space is key and that we need to be able to share data more easily when it makes sense to do so. So, the second reason for sharing this work openly is that, if you’re in the technical space, we’d value your feedback on our approach and if you’re in the data space and would like to adopt the same approach, we’d love to support you with that – so that we can all share data more easily in the future….(More)
ONS’s revised policies on the use, management
Book edited by Bill Johnston, Sheila MacNeill and Keith Smyth: “Despite the increasing ubiquity of the term, the concept of the digital university remains diffuse and indeterminate. This book examines what the term ‘digital university’ should encapsulate and the resulting challenges, possibilities