Stefaan Verhulst

Handbook of Research on Modernization and Accountability in Public Sector Management

Curated on February 14, 2018August 3, 2018 by Stefaan Verhulst

Book edited by Graça Maria do Carmo Azevedo, Jonas da Silva Oliveira, Rui Pedro Figueiredo Marques, and Augusta da Conceição Santos Ferreira: “The effects of recent economic and financial crises have reached an international scale. A number of different nations have experienced the fallout of these events, calling into question issues of accountability and reform in public management.

The Handbook of Research on Modernization and Accountability in Public Sector Management is an essential scholarly publication that focuses on responsibility within public sector institutions and the importance of these institutions being ethical, transparent, and rigorous. Featuring coverage on a broad range of topics, such as corporate social responsibility, e-government, and financial accountability, this publication is geared toward regulatory authorities, researchers, managers, and professionals working in the public domain….(More)”.

Building Trust in Data and Statistics

Curated on February 14, 2018August 3, 2018 by Stefaan Verhulst

Shaida Badiee at UN World Data Forum: …What do we want for a 2030 data ecosystem?

Hope to achieve: A world where data are part of the DNA and culture of decision-making, used by all and valued as an important public good. A world where citizens trust the systems that produce data and have the skills and means to use and verify their quality and accuracy. A world where there are safeguards in place to protect privacy, while bringing the benefits of open data to all. In this world, countries value their national statistical systems, which are working independently with trusted partners in the public and private sectors and citizens to continuously meet the changing and expanding demands from data users and policy makers. Private sector data generators are generously sharing their data with public sector. And gaps in data are closing, making the dream of “leaving no one behind” come true, with SDG goals on the path to being met by 2030.

Hope to avoid: A world where large corporations control the bulk of national and international data and statistics with only limited sharing with the public sector, academics, and citizens. The culture of every man for himself and who pays, wins, dominates data sharing practices. National statistical systems are under-resourced and under-valued, with low trust from users, further weakening them and undermining their independence from political interference and their ability to control quality. The divide between those who have and those who do not have access, skills, and the ability to use data for decision-making and policy has widened. Data systems and their promise to count the uncounted and “leave no one behind” are falling behind due to low capacity and poor standards and institutions, and the hope of the 2030 agenda is fading.

With this vision in mind, are we on the right path? An optimist would say we are closer to the data ecosystem that we want to achieve. However, there are also some examples of movement in the wrong direction. There is no magic wand to make our wish come true, but a powerful enabler would be building trust in data and statistics. Therefore, this should be included as a goal in all our data strategies and action plans.

Here are some important building blocks underlying trust in data and statistics:

Building strong organizational infrastructure, governance, and partnerships;
Following sound data standards and principles for production, sharing, interoperability, and dissemination; and
Addressing the last mile in the data value chain to meet users’ needs, create value with data, and ensure meaningful impacts…(More)”.

Invisible Algorithms, Invisible Politics

Curated on February 14, 2018August 3, 2018 by Stefaan Verhulst

Laura Forlano at Public Books: “Over the past several decades, politicians and business leaders, technology pundits and the mainstream media, engineers and computer scientists—as well as science fiction and Hollywood films—have repeated a troubling refrain, championing the shift away from the material and toward the virtual, the networked, the digital, the online. It is as if all of life could be reduced to 1s and 0s, rendering it computable….

Today, it is in design criteria and engineering specifications—such as “invisibility” and “seamlessness,” which aim to improve the human experience with technology—that ethical decisions are negotiated….

Take this example. In late July 2017, the City of Chicago agreed to settle a $38.75 million class-action lawsuit related to its red-light-camera program. Under the settlement, the city will repay drivers who were unfairly ticketed a portion of the cost of their ticket. Over the past five years, the program, ostensibly implemented to make Chicago’s intersections safer, has been mired in corruption, bribery, mismanagement, malfunction, and moral wrongdoing. This confluence of factors has resulted in a great deal of negative press about the project.

The red-light-camera program is just one of many examples of such technologies being adopted by cities in their quest to become “smart” and, at the same time, increase revenue. Others include ticketless parking, intelligent traffic management, ride-sharing platforms, wireless networks, sensor-embedded devices, surveillance cameras, predictive policing software, driverless car testbeds, and digital-fabrication facilities.

The company that produced the red-light cameras, Redflex, claims on their website that their technology can “reliably and consistently address negative driving behaviors and effectively enforce traffic laws on roadways and intersections with a history of crashes and incidents.”Nothing could be further from the truth. Instead, the cameras were unnecessarily installed at some intersections without a history of problems; they malfunctioned; they issued illegal tickets due to short yellow-lights that were not within federal limits; and they issued tickets after enforcement hours. And, due to existing structural inequalities, these difficulties were more likely to negatively impact poorer and less advantaged city residents.

The controversies surrounding red-light cameras in Chicago make visible the ways in which design criteria and engineering specifications—concepts including safety and efficiency, seamlessness and stickiness, convenience and security—are themselves ways of defining the ethics, values, and politics of our cities and citizens. To be sure, these qualities seem clean, comforting, and cuddly at first glance. They are difficult to argue against.

But, like wolves in sheep’s clothing, they gnash their political-economic teeth, and show their insatiable desire to further the goals of neoliberal capitalism. Rather than merely slick marketing, these mundane infrastructures (hardware, software, data, and services) negotiate ethical questions around what kinds of societies we aspire to, what kind of cities we want to live in, what kinds of citizens we can become, who will benefit from these tradeoffs, and who will be left out….(More)

Republics of Makers: From the Digital Commons to a Flat Marginal Cost Society

Curated on February 14, 2018August 3, 2018 by Stefaan Verhulst

Mario Carpo at eFlux: “…as the costs of electronic computation have been steadily decreasing for the last forty years at least, many have recently come to the conclusion that, for most practical purposes, the cost of computation is asymptotically tending to zero. Indeed, the current notion of Big Data is based on the assumption that an almost unlimited amount of digital data will soon be available at almost no cost, and similar premises have further fueled the expectation of a forthcoming “zero marginal costs society”: a society where, except for some upfront and overhead costs (the costs of building and maintaining some facilities), many goods and services will be free for all. And indeed, against all odds, an almost zero marginal cost society is already a reality in the case of many services based on the production and delivery of electricity: from the recording, transmission, and processing of electrically encoded digital information (bits) to the production and consumption of electrical power itself. Using renewable energies (solar, wind, hydro) the generation of electrical power is free, except for the cost of building and maintaining installations and infrastructure. And given the recent progress in the micro-management of intelligent electrical grids, it is easy to imagine that in the near future the cost of servicing a network of very small, local hydro-electric generators, for example, could easily be devolved to local communities of prosumers who would take care of those installations as their tend to their living environment, on an almost voluntary, communal basis.4 This was already often the case during the early stages of electrification, before the rise of AC (alternate current, which, unlike DC, or direct current, could be carried over long distances): AC became the industry’s choice only after Galileo Ferraris’s and Nikola Tesla’s developments in AC technologies in the 1880s.

Likewise, at the micro-scale of the electronic production and processing of bits and bytes of information, the Open Source movement and the phenomenal surge of some crowdsourced digital media (including some so-called social media) in the first decade of the twenty-first century has already proven that a collaborative, zero cost business model can effectively compete with products priced for profit on a traditional marketplace. As the success of Wikipedia, Linux, or Firefox proves, many are happy to volunteer their time and labor for free when all can profit from the collective work of an entire community without having to pay for it. This is now technically possible precisely because the fixed costs of building, maintaining, and delivering these service are very small; hence, from the point of view of the end-user, negligible.

Yet, regardless of the fixed costs of the infrastructure, content—even user-generated content—has costs, albeit for the time being these are mostly hidden, voluntarily born, or inadvertently absorbed by the prosumers themselves. For example, the wisdom of Wikipedia is not really a wisdom of crowds: most Wikipedia entries are de facto curated by fairly traditional scholar communities, and these communities can contribute their expertise for free only because their work has already been paid for by others—often by universities. In this sense, Wikipedia is only piggybacking on someone else’s research investments (but multiplying their outreach, which is one reason for its success). Ditto for most Open Source software, as training a software engineer, coder, or hacker, takes time and money—an investment for future returns that in many countries around the world is still born, at least in part, by public institutions….(More)”.

Crowdsourcing Judgments of News Source Quality

Curated on February 13, 2018August 3, 2018 by Stefaan Verhulst

Paper by Gordon Pennycook and David G. Rand: “The spread of misinformation and disinformation, especially on social media, is a major societal challenge. Here, we assess whether crowdsourced ratings of trust in news sources can effectively differentiate between more and less reliable sources. To do so, we ran a preregistered experiment (N = 1,010 from Amazon Mechanical Turk) in which individuals rated familiarity with, and trust in, 60 news sources from three categories: 1) Mainstream media outlets, 2) Websites that produce hyper-partisan coverage of actual facts, and 3) Websites that produce blatantly false content (“fake news”).

Our results indicate that, despite substantial partisan bias, laypeople across the political spectrum rate mainstream media outlets as far more trustworthy than either hyper-partisan or fake news sources (all but 1 mainstream source, Salon, was rated as more trustworthy than every hyper-partisan or fake news source when equally weighting ratings of Democrats and Republicans).

Critically, however, excluding ratings from participants who are not familiar with a given news source dramatically reduces the difference between mainstream media sources and hyper-partisan or fake news sites. For example, 30% of the mainstream media websites (Salon, the Guardian, Fox News, Politico, Huffington Post, and Newsweek) received lower trust scores than the most trusted fake news site (news4ktla.com) when excluding unfamiliar ratings.

This suggests that rather than being initially agnostic about unfamiliar sources, people are initially skeptical – and thus a lack of familiarity is an important cue for untrustworthiness. Overall, our findings indicate that crowdsourcing media trustworthiness judgments is a promising approach for fighting misinformation and disinformation online, but that trustworthiness ratings from participants who are unfamiliar with a given source should not be ignored….(More)”.

Self-Tracking: Empirical and Philosophical Investigations

Curated on February 12, 2018August 3, 2018 by Stefaan Verhulst

Book edited by Btihaj Ajana: “…provides an empirical and philosophical investigation of self-tracking practices. In recent years, there has been an explosion of apps and devices that enable the data capturing and monitoring of everyday activities, behaviours and habits. Encouraged by movements such as the Quantified Self, a growing number of people are embracing this culture of quantification and tracking in the spirit of improving their health and wellbeing.
The aim of this book is to enhance understanding of this fast-growing trend, bringing together scholars who are working at the forefront of the critical study of self-tracking practices. Each chapter provides a different conceptual lens through which one can examine these practices, while grounding the discussion in relevant empirical examples.
From phenomenology to discourse analysis, from questions of identity, privacy and agency to issues of surveillance and tracking at the workplace, this edited collection takes on a wide, and yet focused, approach to the timely topic of self-tracking. It constitutes a useful companion for scholars, students and everyday users interested in the Quantified Self phenomenon…(More)”.

Feasibility Study of Using Crowdsourcing to Identify Critical Affected Areas for Rapid Damage Assessment: Hurricane Matthew Case Study

Curated on February 12, 2018August 3, 2018 by Stefaan Verhulst

Paper by Faxi Yuan and Rui Liu at the International Journal of Disaster Risk Reduction: “…rapid damage assessment plays a critical role in crisis management. Collection of timely information for rapid damage assessment is particularly challenging during natural disasters. Remote sensing technologies were used for data collection during disasters. However, due to the large areas affected by major disasters such as Hurricane Matthew, specific data cannot be collected in time such as the location information.

Social media can serve as a crowdsourcing platform for citizens’ communication and information sharing during natural disasters and provide the timely data for identifying affected areas to support rapid damage assessment during disasters. Nevertheless, there is very limited existing research on the utility of social media data in damage assessment. Even though some investigation of the relationship between social media activities and damages was conducted, the employment of damage-related social media data in exploring the fore-mentioned relationship remains blank.

This paper for the first time, establishes the index dictionary by semantic analysis for the identification of damage-related tweets posted during Hurricane Matthew in Florida. Meanwhile, the insurance claim data from the publication of Florida Office of Insurance Regulation is used as a representative of real hurricane damage data in Florida. This study performs a correlation analysis and a comparative analysis of the geographic distribution of social media data and damage data at the county level in Florida. We find that employing social media data to identify critical affected areas at the county level during disasters is viable. Damage data has a closer relationship with damage-related tweets than disaster-related tweets….(More)”.

Algorithms of Oppression: How Search Engines Reinforce Racism

Curated on February 11, 2018August 3, 2018 by Stefaan Verhulst

Book by Safiya Umoja Noble: “Run a Google search for “black girls”—what will you find? “Big Booty” and other sexually explicit terms are likely to come up as top search terms. But, if you type in “white girls,” the results are radically different. The suggested porn sites and un-moderated discussions about “why black women are so sassy” or “why black women are so angry” presents a disturbing portrait of black womanhood in modern society.

In Algorithms of Oppression, Safiya Umoja Noble challenges the idea that search engines like Google offer an equal playing field for all forms of ideas, identities, and activities. Data discrimination is a real social problem; Noble argues that the combination of private interests in promoting certain sites, along with the monopoly status of a relatively small number of Internet search engines, leads to a biased set of search algorithms that privilege whiteness and discriminate against people of color, specifically women of color.

Through an analysis of textual and media searches as well as extensive research on paid online advertising, Noble exposes a culture of racism and sexism in the way discoverability is created online. As search engines and their related companies grow in importance—operating as a source for email, a major vehicle for primary and secondary school learning, and beyond—understanding and reversing these disquieting trends and discriminatory practices is of utmost importance.

An original, surprising and, at times, disturbing account of bias on the internet, Algorithms of Oppression contributes to our understanding of how racism is created, maintained, and disseminated in the 21st century….(More)”.

Dawn of the techlash

Curated on February 11, 2018August 3, 2018 by Stefaan Verhulst

Rachel Botsman at the Guardian: “…Once seen as saviours of democracy, those titans are now just as likely to be viewed as threats to truth or, at the very least, impassive billionaires falling down on the job of monitoring their own backyards.

It wasn’t always this way. Remember the early catchy slogans that emerged from those ping-pong-tabled tech temples in Silicon Valley? “A place for friends”, “Don’t be evil” or “You can make money without being evil” (rather poignant, given what was to come). Users were enchanted by the sudden, handheld power of a smartphone to voice anything, access anything; grassroots activist movements revelled in these new tools for spreading their cause. The idealism of social media – democracy, friction-free communication, one-button socialising proved infectious.

So how did that unbridled enthusiasm for all things digital morph into a critical erosion of trust in technology, particularly in politics? Was 2017 the year of reckoning, when technology suddenly crossed to the dark side or had it been heading that way for some time? It might be useful to recall how social media first discovered its political muscle….

Technology is only the means. We also need to ask why our political ideologies have become so polarised, and take a hard look at our own behaviour, as well as that of the politicians themselves and the partisan media outlets who use these platforms, with their vast reach, to sow the seeds of distrust. Why are we so easily duped? Are we unwilling or unable to discern what’s true and what isn’t or to look for the boundaries between opinion, fact and misinformation? But what part are our own prejudices playing?

Luciano Floridi, of the Digital Ethics Lab at Oxford University, points out that technology alone can’t save us from ourselves. “The potential of technology to be a powerful positive force for democracy is huge and is still there. The problems arise when we ignore how technology can accentuate or highlight less attractive sides of human nature,” he says. “Prejudice. Jealousy. Intolerance of different views. Our tendency to play zero sum games. We against them. Saying technology is a threat to democracy is like saying food is bad for you because it causes obesity.”

It’s not enough to blame the messenger. Social media merely amplifies human intent – both good and bad. We need to be honest about our own, age-old appetite for ugly gossip and spreading half-baked information, about our own blindspots.

Is there a solution to it all? Plenty of smart people are working on technical fixes, if for no other reason than the tech companies know it’s in their own best interests to stem the haemorrhaging of trust. Whether they’ll go far enough remains to be seen.

We sometimes forget how uncharted this new digital world remains – it’s a work in progress. We forget that social media, for all its flaws, still brings people together, gives a voice to the voiceless, opens vast wells of information, exposes wrongdoing, sparks activism, allows us to meet up with unexpected strangers. The list goes on. It’s inevitable that there will be falls along the way, deviousness we didn’t foresee. Perhaps the present danger is that in our rush to condemn the corruption of digital technologies, we will unfairly condemn the technologies themselves….(More).