Report by Anna Dent: “…Public bodies, under financial stress and looking for effective solutions, are at risk of jumping on the automation bandwagon without critically assessing whether it’s actually appropriate for their needs, and whether the potential benefits outweigh the risks. To realise the benefits of automation and minimise problems for communities and public bodies themselves, a clear-eyed approach which really gets to grips with the risks is needed.
The temptation to introduce automation to tackle complex social challenges is strong; they are often deep-rooted and expensive to deal with, and can have life-long implications for individuals and communities. But precisely because of their complex nature they are not the best fit for rules-based automated processes, which may fail to deliver what they set out to achieve.
Bias is increasingly recognised as a critical challenge with automation in the public sector. Bias can be introduced through training data, and can occur when automated tools are disproportionately used on a particular community. In either case, the effectiveness of the tool or process is undermined, and citizens are at risk of discrimination, unfair targeting and exclusion from services.
Automated tools and processes rely on huge amounts of data; in public services this will often mean personal information and data about us and our lives which we may or may not feel comfortable being used. Balancing everyone’s right to privacy with the desire for efficiency and better outcomes is rarely straightforward, and if done badly can lead to a breakdown in trust…(More)”.