The Economist: “…the British state’s ability to function is about to get dramatically worse—a warning to rich democracies everywhere. Citizens frustrated by the poor deal they get from the authorities are turning to artificial intelligence to file objections and appeals, and claim their dues. The resulting deluge of complaints, and demands, will overwhelm bureaucracies built for the age of the post and the telephone. Too little is being done to prevent the state from drowning.
This inundation has been dubbed “agentic flooding”, and its tides are lapping at bureaucracies everywhere, from tax appeals to welfare claims to parking tickets. The waters are rising alarmingly fast in Britain. As we report this week, while worries about AI dwell on the threats to safety and jobs, the backlog in employment tribunals has quietly risen by 55% in a year, in large part due to AI-fuelled claims. Demand for emergency injunctions has surged 100-fold. And the AI tide has only just begun to come in….
At first sight this looks like a cracking result for fed-up citizens. No one likes parking tickets. The poor could exercise their lawful rights as successfully as the sharp-elbowed middle classes do today. Yet it threatens to become a tragedy of the commons. If the state is overwhelmed and cannot function, everyone loses. When 20th-century governments created broad rights, they had the noble ideal of making citizenship meaningful. The public would be heard in consultations, get information under transparency laws and win redress for maladministration from a panoply of ombudsmen, tribunals, commissioners and judges. But these analogue systems assumed that few people would have the time or temperament to pursue their rights to the bitter end; and that of those who did, few would have the money to pay for a lawyer…(More)”.
