Article by Felix Gille and Federica Zavattaro: “Trust is essential for successful digital health initiatives. It does not emerge spontaneously but demands deliberate, targeted efforts. A four-step approach (understand context, identify levers, implement trust indicators and refine actions) supports practical implementation. With a comprehensive understanding of user trust and traits of trustworthy initiatives, it is important to shift from abstraction to practical action using a stepwise method that delivers tangible benefits and keeps trust from remaining theoretical.
Key Points
- Trust is vital for the acceptance of digital health initiatives and the broader digital transformation of health systems.
- Frameworks define principles that support the development and implementation of trustworthy digital health initiatives.
- Trust performance indicators enable ongoing evaluation and improvement of initiatives.
- Building trust demands proactivity, leadership, resources, system thinking and continuous action…(More)”.
