Explore our articles
Share:

Intended, afforded, and experienced serendipity: overcoming the paradox of artificial serendipity

Paper by Annelien Smets: “Designing for serendipity in information technologies presents significant challenges for both scholars and practitioners. This paper presents a theoretical model of serendipity that aims to address this challenge by providing a structured framework for understanding and designing for serendipity. The model delineates between intended, afforded, and experienced serendipity, recognizing the role of design intents and the subjective nature of experiencing serendipity. Central to the model is the recognition that there is no single definition nor a unique operationalization of serendipity, emphasizing the need for a nuanced approach to its conceptualization and design. By delineating between the intentions of designers, the characteristics of the system, and the experiences of end-users, the model offers a pathway to resolve the paradox of artificial serendipity and provides actionable guidelines to design for serendipity in information technologies. However, it also emphasizes the importance of establishing ‘guardrails’ to guide the design process and mitigate potential negative unintended consequences. The model aims to lay ground to advance both research and the practice of designing for serendipity, leading to more ethical and effective design practices…(More)”.

Share
How to contribute:

Did you come across – or create – a compelling project/report/book/app at the leading edge of innovation in governance?

Share it with us at info@thelivinglib.org so that we can add it to the Collection!

About the Curator

Get the latest news right in you inbox

Subscribe to curated findings and actionable knowledge from The Living Library, delivered to your inbox every Friday

Related articles

Get the latest news right in you inbox

Subscribe to curated findings and actionable knowledge from The Living Library, delivered to your inbox every Friday