Michael Chertoff and Dallas Lawrence in WSJ: “A dozen years ago when the terrorists struck on 9/11, there was no Facebook or Twitter or i-anything on the market. Cellphones were relatively common, but when cell networks collapsed in 2001, many people were left disconnected and wanting for immediate answers. Last week in Boston, when mobile networks became overloaded following the bombings, the social-media-savvy Boston Police Department turned to Twitter, using the platform as a makeshift newsroom to alert media and concerned citizens to breaking news.
Law-enforcement agencies around the world will note how social media played a prominent role both in telling the story and writing its eventual conclusion. Some key lessons have emerged.”
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