Speech by Minister for Human Services and Digital Transformation, Michael Keenan: ” …The job of the Australian Government is to keep Australia at the forefront of these changes and work to
This is the most exciting story in town. Digital transformation will change how
To power this transformation forward I am very pleased to announce today the launch of our Digital Transformation Strategy. This Strategy sets out a bold vision for Australia to remain in the top 3 digital governments in the world by 2025..
The Strategy will provide a clear direction for our work on data and digital transformation, with the aim to have all government services available digitally in the next 7 years.
The Strategy is accompanied by a comprehensive Roadmap of key projects and milestones being rolled out over the next two years
Our new approach is to design services that respond to common life events — like having a baby or starting a new job.
This is a big change from the way we do things now, where a member of the public has to go to any number of government departments, online or community groups to find information and services.
For example, digital technology will make it possible to deliver a fully personalised digital assistant.
That means that everyone accessing government services may have access to their own dedicated, personal avatar assistant, that can talk in their language, know their preferences, understand their needs and provide a familiar face to dealing with the government.
This is not science-fiction. In fact, a couple of years ago, my department had a prototype – Nadia – that was world leading.
Unfortunately, Nadia wasn’t quite ready at the time to deliver on the promise, but technology is evolving rapidly. I am confident that the day when such assistants will be around us – both in government and in private enterprise – is not that far away.
We already see smart assistants in our lives, whether it’s Siri and Cortana in our phones and computers, or Amazon’s Alexa or Google in our homes.
Having your own dedicated government digital assistant also means that, as a government, we will be able to deliver truly personalised services.
While we are starting with re-focusing government services around life events, our ambition is to end up offering you tailored support when you need it, based on your individual circumstances
See also: Digital Transformation Strategy.