Exploring the Motives of Citizen Reporting Engagement: Self-Concern and Other-Orientation

Curated on Posted on by Stefaan Verhulst

Paper by Gabriel Abu-Tayeh, Oliver Neumann and Matthias Stuermer: “In smart city contexts, voluntary citizen reporting can be a particularly valuable source of information for local authorities. A key question in this regard is what motivates citizens to contribute their data. Drawing on motivation research in social psychology, the paper examines the question of whether self-concern or other-orientation is a stronger driver of citizen reporting engagement.

To test their hypotheses, the authors rely on a sample of users from the mobile application “Zurich as good as new” in Switzerland, which enables citizens to report damages in and other issues with the city’s infrastructure. Data was collected from two different sources: motivation was assessed in an online user survey (n = 650), whereas citizen reporting engagement was measured by the number of reports per user from real platform-use data. The analysis was carried out using negative binomial regression.

The findings suggest that both self-concern and other-orientation are significant drivers of citizen reporting engagement, although the effect of self-concern appears to be stronger in comparison. As such, this study contributes to a better understanding of what motivates citizens to participate in citizen reporting platforms, which are a cornerstone application in many smart cities….(More)”.

Nudging the city and residents of Cape Town to save water

Curated on Posted on by Stefaan Verhulst

Leila Harris, Jiaying Zhao and Martine Visser in The Conversation: “Cape Town could become the world’s first major city to run out of water – what’s been termed Day Zero….To its credit, the city has worked with researchers at the University of Cape Town to test strategies to nudge domestic users into reducing their water use. Nudges are interventions to encourage behaviour change for better outcomes, or in this context, to achieve environmental or conservation goals.

What key insights could help inform the city’s strategies? Research from psychology and behavioural economics could prove useful to refine efforts and help to achieve further water savings.

The most effective tactics

Research suggests the following types of nudges could be effective in promoting conservation behaviours.

Social norms: International research, as well as studies conducted in Cape Town, suggest that effective conservation can be promoted by giving feedback to consumers on how they perform relative to their neighbours. To this end, Cape Town introduced a water map that highlights homes that are compliant with targets.

The city has also been bundling information on usage with easy to implement water saving tips, something that research has shown to be particularly effective.

Research also suggests that combining behavioural interventions with traditional measures – such as tariff increases and restrictions – are often effective to reduce use in the short-term.

Real-time feedback: Cape Town is presenting the daily water level in major dams on a dashboard. This approach is consistent with research that shows that real-time information can effectively reduce water and energy consumption.

Such efforts could even be more effective if information is highlighted in relation to the critical level that’s been set for Day Zero, in this case 13.5%.

In the early days of a drought, it is also advisable to make information like this readily accessible through news outlets, social media, or even text messages. The water tracker produced by eighty20, a private Cape Town-based company, provides an example.

Social recognition: There’s evidence that efforts to celebrate successes or encourage competition can be effective – for instance, recognising neighbourhoods for meeting conservation targets. Prizes needn’t be monetary. Sometimes simple recognition, such as a certificate, can be effective.

Social recognition was found to be the most successful intervention among nine others nudges tested in research conducted in Cape Town in 2016. In this experiment, households who reduced consumption by 10% were recognised on the city’s website.

Another study showed that competition between the various floors of a government building in the Western Cape led to energy savings of up to 14%.

Cooperation: In the months ahead, the city would also do well to consider the support it might offer to encourage cooperation, particularly as the situation becomes more acute and as tensions rise.

Past studies have shown that social reputation and efforts to promote reciprocity can go a long way to encourage cooperation. The point is argued in a recent article featuring the importance of cooperation among Capetonians across different income groups.

Some residents of Cape Town are already pushing for a cooperative approach such as helping neighbours who might have difficulty travelling to collection points. Support for these efforts should be an important part of policies in the run up to Day Zero. These are often the examples that provide bright spots in challenging times.

Research also suggests that to navigate moments of crisis effectively, clear and trustworthy communication is critical. This also needs to be a priority….(More)“.

Artificial intelligence could identify gang crimes—and ignite an ethical firestorm

Curated on Posted on by Stefaan Verhulst

Matthew Hutson at Science: “When someone roughs up a pedestrian, robs a store, or kills in cold blood, police want to know whether the perpetrator was a gang member: Do they need to send in a special enforcement team? Should they expect a crime in retaliation? Now, a new algorithm is trying to automate the process of identifying gang crimes. But some scientists warn that far from reducing gang violence, the program could do the opposite by eroding trust in communities, or it could brand innocent people as gang members.

That has created some tensions. At a presentation of the new program this month, one audience member grew so upset he stormed out of the talk, and some of the creators of the program have been tight-lipped about how it could be used….

For years, scientists have been using computer algorithms to map criminal networks, or to guess where and when future crimes might take place, a practice known as predictive policing. But little work has been done on labeling past crimes as gang-related.

In the new work, researchers developed a system that can identify a crime as gang-related based on only four pieces of information: the primary weapon, the number of suspects, and the neighborhood and location (such as an alley or street corner) where the crime took place. Such analytics, which can help characterize crimes before they’re fully investigated, could change how police respond, says Doug Haubert, city prosecutor for Long Beach, California, who has authored strategies on gang prevention.

To classify crimes, the researchers invented something called a partially generative neural network. A neural network is made of layers of small computing elements that process data in a way reminiscent of the brain’s neurons. A form of machine learning, it improves based on feedback—whether its judgments were right. In this case, researchers trained their algorithm using data from the Los Angeles Police Department (LAPD) in California from 2014 to 2016 on more than 50,000 gang-related and non–gang-related homicides, aggravated assaults, and robberies.

The researchers then tested their algorithm on another set of LAPD data. The network was “partially generative,” because even when it did not receive an officer’s narrative summary of a crime, it could use the four factors noted above to fill in that missing information and then use all the pieces to infer whether a crime was gang-related. Compared with a stripped-down version of the network that didn’t use this novel approach, the partially generative algorithm reduced errors by close to 30%, the team reported at the Artificial Intelligence, Ethics, and Society (AIES) conference this month in New Orleans, Louisiana. The researchers have not yet tested their algorithm’s accuracy against trained officers.

It’s an “interesting paper,” says Pete Burnap, a computer scientist at Cardiff University who has studied crime data. But although the predictions could be useful, it’s possible they would be no better than officers’ intuitions, he says. Haubert agrees, but he says that having the assistance of data modeling could sometimes produce “better and faster results.” Such analytics, he says, “would be especially useful in large urban areas where a lot of data is available.”…(More).

Building Democratic Infrastructure

Curated on Posted on by Stefaan Verhulst

Hollie Russon Gilman, K. Sabeel Rahman, & Elena Souris in Stanford Social Innovation Review: “How can civic engagement be effective in fostering an accountable, inclusive, and responsive American democracy? This question has gained new relevance under the Trump administration, where a sense of escalating democratic crises risks obscuring any nascent grassroots activism. Since the 2016 election, the twin problems of authoritarianism and insufficient political accountability have attracted much attention, as has the need to mobilize for near-future elections. These things are critical for the long-term health of American democracy, but at the same time, it’s not enough to focus solely on Washington or to rely on electoral campaigns to salvage our democracy.

Conventional civic-engagement activities such as canvassing, registering voters, signing petitions, and voting are largely transient experiences, offering little opportunity for civic participation once the election is over. And such tactics often do little to address the background conditions that make participation more difficult for marginalized communities.

To address these issues, civil society organization and local governments should build more long-term and durable democratic infrastructure, with the aim of empowering constituencies to participate in meaningful and concrete ways, overcoming division within our societies, and addressing a general distrust of government by enhancing accountability.

In our work with groups like the Center for Rural Strategies in Appalachia and the Chicago-based Inner-City Muslim Action Network, as well as with local government officials in Eau Claire, Wis. and Boston, Mass., we identify two areas where can help build a broader democratic infrastructure for the long haul. First, we need to support and radically expand efforts by local-level government officials to innovate more participatory and accountable forms of policymaking. And then we need to continue developing new methods of diverse, cross-constituency organizing that can help build more inclusive identities and narratives. Achieving this more-robust form of democracy will require that many different communities—including organizers and advocacy groups, policymakers and public officials, technologists, and funders—combine their efforts….(More)”.

Citicafe: conversation-based intelligent platform for citizen engagement

Curated on Posted on by Stefaan Verhulst

Paper by Amol Dumrewal et al in the Proceedings of the ACM India Joint International Conference on Data Science and Management of Data: “Community civic engagement is a new and emerging trend in urban cities driven by the mission of developing responsible citizenship. The recognition of civic potential in every citizen goes a long way in creating sustainable societies. Technology is playing a vital role in helping this mission and over the last couple of years, there have been a plethora of social media avenues to report civic issues. Sites like Twitter, Facebook, and other online portals help citizens to report issues and register complaints. These complaints are analyzed by the public services to help understand and in-turn address these issues. However, once the complaint is registered, often no formal or informal feedback is given back from these sites to the citizens. This de-motivates citizens and may deter them from registering further complaints. In addition, these sites offer no holistic information about a neighborhood to the citizens. It is useful for people to know whether there are similar complaints posted by other people in the same area, the profile of all complaints and a know-how of how and when these complaints will be addressed.

In this paper, we create a conversation-based platform CitiCafe for enhancing citizen engagement front-ended by a virtual agent with a Twitter interface. This platform back-end stores and processes information pertaining to civic complaints in a city. A Twitter based conversation service allows citizens to have a direct correspondence with CitiCafe via “tweets” and direct messages. The platform also helps citizens to (a) report problems and (b) gather information related to civic issues in different neighborhoods. This can also help, in the long run, to develop civic conversations among citizens and also between citizens and public services….(More)”.

Quality of life, big data and the power of statistics

Curated on Posted on by Stefaan Verhulst

Paper by Shivam Gupta in Statistics & Probability Letters: “Quality of life (QoL) is tied to the perception of ‘meaning’. The quest for meaning is central to the human condition, and we are brought in touch with a sense of meaning when we reflect on what we have created, loved, believed in or left as a legacy (Barcaccia, 2013). QoL is associated with multi-dimensional issues and features such as environmental pressure, total water management, total waste management, noise and level of air pollution (Eusuf et al., 2014). A significant amount of data is needed to understand all these dimensions. Such knowledge is necessary to realize the vision of a smart city, which involves the use of data-driven approaches to improve the quality of life of the inhabitants and city infrastructures (Degbelo et al., 2016).

Technologies such as Radio-Frequency Identification (RFID) or the Internet of Things (IoT) are producing a large volume of data. Koh et al. (2015) pointed out that approximately 2.5 quintillion bytes of data are generated every day, and 90 percent of the data in the world has been created in the past two years alone. Managing this large amount of data, and analyzing it efficiently can help making more informed decisions while solving many of the societal challenges (e.g., exposure analysis, disaster preparedness, climate change). As discussed in Goodchild (2016), the attractiveness of big data can be summarized in one word, namely spatial prediction – the prediction of both the where and when.

This article focuses on the 5Vs of big data (volume, velocity, variety, value, veracity). The challenges associated with big data in the context of environmental monitoring at a city level are briefly presented in Section 2. Section 3 discusses the use of statistical methods like Land Use Regression (LUR) and Spatial Simulated Annealing (SSA) as two promising ways of addressing the challenges of big data….(More)”.

The nation that thrived by ‘nudging’ its population

Curated on Posted on by Stefaan Verhulst

Sarah Keating at the BBC: “Singapore has grown from almost nothing in 50 years. And this well-regarded society has been built up, partly, thanks to the power of suggestion….But while Singapore still loves a public campaign, it has moved toward a more nuanced approach of influencing the behaviours of its inhabitants.

Nudging the population isn’t uniquely Singaporean; more than 150 governments across the globe have tried nudging as a better choice. A medical centre in Qatar, for example, managed to increase the uptake of diabetes screening by offering to test people during Ramadan. People were fasting anyway so the hassle of having to not eat before your testing was removed. It was convenient and timely, two key components to a successful nudge.

Towns in Iceland, India and China have trialed ‘floating zebra crossings’ – 3D optical illusions which make the crossings look like they are floating above the ground designed to urge drivers to slow down. And in order to get people to pay their taxes in the UK, people were sent a letter saying that the majority of taxpayers pay their taxes on time which has had very positive results. Using social norms make people want to conform.

In Singapore some of the nudges you come across are remarkably simple. Rubbish bins are placed away from bus stops to separate smokers from other bus users. Utility bills display how your energy consumption compares to your neighbours. Outdoor gyms have been built near the entrances and exits of HDB estates so they are easy to use, available and prominent enough to consistently remind you. Train stations have green and red arrows on the platform indicating where you should stand so as to speed up the alighting process. If you opt to travel at off-peak times (before 0700), your fare is reduced.

And with six out of 10 Singaporeans eating at food courts four or more times a week, getting people to eat healthier is also a priority. As well as the Healthier Dining Programme, some places make it cheaper to take the healthy option. If you’re determined to eat that Fried Bee Hoon at Khoo Teck Puat Hospital, for example, you’re going to have to pay more for it.

The National Steps Challenge, which encourages participants to get exercising using free step counters in exchange for cash and prizes, has been so successful that the programme name has been trademarked. This form of gamifying is one of the more successful ways of engaging users in achieving objectives. Massive queues to collect the free fitness tracker demonstrated the programme’s popularity.

And it’s not just in tangible ways that nudges are being rolled out. Citizens pay into a mandatory savings programme called the Central Provident Fund at a high rate. This can be accessed for healthcare, housing and pensions as a way to get people to save long-term because evidence has shown that people are too short-sighted when it comes to financing their future

And as the government looks to increase the population 30% by 2030, the city-state’s ageing population and declining birth rate is a problem. The Baby Bonus Scheme goes some way to encouraging parents to have more children by offering cash incentives. Introduced in 2001, the scheme means that all Singapore citizens who have a baby get a cash gift as well as a money into a Child Development Account (CDA) which can be used to pay for childcare and healthcare. The more children you have, the more money you get – since March 2016 you get a cash gift of $8,000 SGD (£4,340) for your first child and up to $10,000 (£5,430) for the third and any subsequent children, as well as money into your CDA.

So do people like being nudged? Is there any cultural difference in the way people react to being swayed toward a ‘better’ choice or behaviour? Given the breadth of the international use of behavioural insights, there is relatively little research done into whether people are happy about it….(More)”.

Smarter New York City: How City Agencies Innovate

Curated on Posted on by Stefaan Verhulst

Book edited by André Corrêa d’Almeida: “Innovation is often presented as being in the exclusive domain of the private sector. Yet despite widespread perceptions of public-sector inefficiency, government agencies have much to teach us about how technological and social advances occur. Improving governance at the municipal level is critical to the future of the twenty-first-century city, from environmental sustainability to education, economic development, public health, and beyond. In this age of acceleration and massive migration of people into cities around the world, this book explains how innovation from within city agencies and administrations makes urban systems smarter and shapes life in New York City.
Using a series of case studies, Smarter New York City describes the drivers and constraints behind urban innovation, including leadership and organization; networks and interagency collaboration; institutional context; technology and real-time data collection; responsiveness and decision making; and results and impact. Cases include residential organic-waste collection, an NYPD program that identifies the sound of gunshots in real time, and the Vision Zero attempt to end traffic casualties, among others. Challenging the usefulness of a tech-centric view of urban innovation, Smarter New York City brings together a multidisciplinary and integrated perspective to imagine new possibilities from within city agencies, with practical lessons for city officials, urban planners, policy makers, civil society, and potential private-sector partners….(More)”.

World’s biggest city database shines light on our increasingly urbanised planet

Curated on Posted on by Stefaan Verhulst

EU Joint Research Centers: “The JRC has launched a new tool with data on all 10,000 urban centres scattered across the globe. It is the largest and most comprehensive database on cities ever published.

With data derived from the JRC’s Global Human Settlement Layer (GHSL), researchers have discovered that the world has become even more urbanised than previously thought.

Populations in urban areas doubled in Africa and grew by 1.1 billion in Asia between 1990 and 2015.

Globally, more than 400 cities have a population between 1 and 5 million. More than 40 cities have 5 to 10 million people, and there are 32 ‘megacities’ with above 10 million inhabitants.

There are some promising signs for the environment: Cities became 25% greener between 2000 and 2015. And although air pollution in urban centres was increasing from 1990, between 2000 and 2015 the trend was reversed.

With every high density area of at least 50,000 inhabitants covered, the city centres database shows growth in population and built-up areas over the past 40 years.  Environmental factors tracked include:

  • ‘Greenness’: the estimated amount of healthy vegetation in the city centre
  • Soil sealing: the covering of the soil surface with materials like concrete and stone, as a result of new buildings, roads and other public and private spaces
  • Air pollution: the level of polluting particles such as PM2.5 in the air
  • Vicinity to protected areas: the percentage of natural protected space within 30 km distance from the city centre’s border
  • Disaster risk-related exposure of population and buildings in low lying areas and on steep slopes.

The data is free to access and open to everyone. It applies big data analytics and a global, people-based definition of cities, providing support to monitor global urbanisation and the 2030 Sustainable Development Agenda.

The information gained from the GHSL is used to map out population density and settlement maps. Satellite, census and local geographic information are used to create the maps….(More)”.

Invisible Algorithms, Invisible Politics

Curated on Posted on by Stefaan Verhulst

Laura Forlano at Public Books: “Over the past several decades, politicians and business leaders, technology pundits and the mainstream media, engineers and computer scientists—as well as science fiction and Hollywood films—have repeated a troubling refrain, championing the shift away from the material and toward the virtual, the networked, the digital, the online. It is as if all of life could be reduced to 1s and 0s, rendering it computable….

Today, it is in design criteria and engineering specifications—such as “invisibility” and “seamlessness,” which aim to improve the human experience with technology—that ethical decisions are negotiated….

Take this example. In late July 2017, the City of Chicago agreed to settle a $38.75 million class-action lawsuit related to its red-light-camera program. Under the settlement, the city will repay drivers who were unfairly ticketed a portion of the cost of their ticket. Over the past five years, the program, ostensibly implemented to make Chicago’s intersections safer, has been mired in corruption, bribery, mismanagement, malfunction, and moral wrongdoing. This confluence of factors has resulted in a great deal of negative press about the project.

The red-light-camera program is just one of many examples of such technologies being adopted by cities in their quest to become “smart” and, at the same time, increase revenue. Others include ticketless parking, intelligent traffic management, ride-sharing platforms, wireless networks, sensor-embedded devices, surveillance cameras, predictive policing software, driverless car testbeds, and digital-fabrication facilities.

The company that produced the red-light cameras, Redflex, claims on their website that their technology can “reliably and consistently address negative driving behaviors and effectively enforce traffic laws on roadways and intersections with a history of crashes and incidents.”Nothing could be further from the truth. Instead, the cameras were unnecessarily installed at some intersections without a history of problems; they malfunctioned; they issued illegal tickets due to short yellow-lights that were not within federal limits; and they issued tickets after enforcement hours. And, due to existing structural inequalities, these difficulties were more likely to negatively impact poorer and less advantaged city residents.

The controversies surrounding red-light cameras in Chicago make visible the ways in which design criteria and engineering specifications—concepts including safety and efficiency, seamlessness and stickiness, convenience and security—are themselves ways of defining the ethics, values, and politics of our cities and citizens. To be sure, these qualities seem clean, comforting, and cuddly at first glance. They are difficult to argue against.

But, like wolves in sheep’s clothing, they gnash their political-economic teeth, and show their insatiable desire to further the goals of neoliberal capitalism. Rather than merely slick marketing, these mundane infrastructures (hardware, software, data, and services) negotiate ethical questions around what kinds of societies we aspire to, what kind of cities we want to live in, what kinds of citizens we can become, who will benefit from these tradeoffs, and who will be left out….(More)