Shaping space for civic life: Can better design help engage citizens?

Curated on Posted on by Stefaan Verhulst

Patrick Sisson at Curbed: “…The Assembly Civic Engagement Survey, a new report released yesterday by the Center for Active Design, seeks to understand the connections between the design of public spaces and buildings on public life, and eventually create a toolbox for planners and politicians to make decisions that can help improve civic pride. There’s perhaps an obvious connection between what one might consider a better-designed neighborhood and public perception of government and community, but how to design that neighborhood to directly improve public engagement—especially during an era of low voter engagement and partisan divide—is an important, and unanswered, question….

One of the most striking findings was around park signage. Respondents were shown a series of three signs, ranging from a traditional display of park rules and prohibitions to a more proactive, engaging pictograph that tells parkgoers it’s okay to give high-fives. The survey found the simple switch to more eye-catching, positive, and entertaining signage improved neighborhood pride by 11 percent and boosted the feeling that “the city cares for people in this park” by 9 percent. Similar improvements were found in surveys looking at signage on community centers.

According to Frank, the biggest revelation from the research is how a minimum of effort can make a large impact. On one hand, she says, it doesn’t take a genius to realize that transforming a formerly graffiti-covered vacant lot into a community garden can impact community trust and cohesion.

What sticks out from the study’s findings is how little is really necessary to shift attitudes and improve people’s trust in their neighborhoods and attitudes toward city government and police. Litter turned out to be a huge issue: High levels of trash eroded community pride by 10 percent, trust in police by 5 percent, and trust in local government by 4 percent. When presented with a series of seven things they could improve about their city, including crime, traffic, and noise, 23 percent of respondents chose litter.

Center for Active Design

In short, disorder erodes civic trust. The small things matter, especially when cities are formulating budgets and streetscaping plans and looking at the most effective ways of investing in community improvements….

Center for Active Design

Giving cities direction as well as data

Beyond connecting the dots, Frank wants to give planners rationale for their actions. Telling designers that placing planters in the middle of a street can beautify a neighborhood is one thing; showing that this kind of beautification increases walkability, brings more shoppers to a commercial strip, and ultimately leads to higher sales and tax revenue spurs action and innovation.

Frank gives the example of redesigning the streetscape in front of a police station. The idea of placing planters and benches may seem like a poor use of limited funds, until data and research reveals it’s a cost-effective way to encourage interactions between cops and the community and helps change the image of the department….(More)”

Index: Collective Intelligence

Curated on Posted on by Hannah Pierce

By Hannah Pierce and Audrie Pirkl

The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on collective intelligence and was originally published in 2017.

The Collective Intelligence Universe

  • Amount of money that Reykjavik’s Better Neighbourhoods program has provided each year to crowdsourced citizen projects since 2012: € 2 million (Citizens Foundation)
  • Number of U.S. government challenges that people are currently participating in to submit their community solutions: 778 (Challenge.gov).
  • Percent of U.S. arts organizations used social media to crowdsource ideas in 2013, from programming decisions to seminar scheduling details: 52% (Pew Research)
  • Number of Wikipedia members who have contributed to a page in the last 30 days: over 120,000 (Wikipedia Page Statistics)
  • Number of languages that the multinational crowdsourced Letters for Black Lives has been translated into: 23 (Letters for Black Lives)
  • Number of comments in a Reddit thread that established a more comprehensive timeline of the theater shooting in Aurora than the media: 1272 (Reddit)
  • Number of physicians that are members of SERMO, a platform to crowdsource medical research: 800,000 (SERMO)
  • Number of citizen scientist projects registered on SciStarter: over 1,500 (Collective Intelligence 2017 Plenary Talk: Darlene Cavalier)
  • Entrants to NASA’s 2009 TopCoder Challenge: over 1,800 (NASA)

Infrastructure

  • Number of submissions for Block Holm (a digital platform that allows citizens to build “Minecraft” ideas on vacant city lots) within the first six months: over 10,000 (OpenLearn)
  • Number of people engaged to The Participatory Budgeting Project in the U.S.: over 300,000. (Participatory Budgeting Project)
  • Amount of money allocated to community projects through this initiative: $238,000,000

Health

  • Percentage of Internet-using adults with chronic health conditions that have gone online within the US to connect with others suffering from similar conditions: 23% (Pew Research)
  • Number of posts to Patient Opinion, a UK based platform for patients to provide anonymous feedback to healthcare providers: over 120,000 (Nesta)
    • Percent of NHS health trusts utilizing the posts to improve services in 2015: 90%
    • Stories posted per month: nearly 1,000 (The Guardian)
  • Number of tumors reported to the English National Cancer Registration each year: over 300,000 (Gov.UK)
  • Number of users of an open source artificial pancreas system: 310 (Collective Intelligence 2017 Plenary Talk: Dana Lewis)

Government

  • Number of submissions from 40 countries to the 2017 Open (Government) Contracting Innovation Challenge: 88 (The Open Data Institute)
  • Public-service complaints received each day via Indonesian digital platform Lapor!: over 500 (McKinsey & Company)
  • Number of registered users of Unicef Uganda’s weekly, SMS poll U-Report: 356,468 (U-Report)
  • Number of reports regarding government corruption in India submitted to IPaidaBribe since 2011: over 140,000 (IPaidaBribe)

Business

  • Reviews posted since Yelp’s creation in 2009: 121 million reviews (Statista)
  • Percent of Americans in 2016 who trust online customer reviews as much as personal recommendations: 84% (BrightLocal)
  • Number of companies and their subsidiaries mapped through the OpenCorporates platform: 60 million (Omidyar Network)

Crisis Response

Public Safety

  • Number of sexual harassment reports submitted to from 50 cities in India and Nepal to SafeCity, a crowdsourcing site and mobile app: over 4,000 (SafeCity)
  • Number of people that used Facebook’s Safety Check, a feature that is being used in a new disaster mapping project, in the first 24 hours after the terror attacks in Paris: 4.1 million (Facebook)

Examining the Mistrust of Science

Curated on Posted on by Stefaan Verhulst

Proceedings of a National Academies Workshop: “The Government-University-Industry Research Roundtable held a meeting on February 28 and March 1, 2017, to explore trends in public opinion of science, examine potential sources of mistrust, and consider ways that cross-sector collaboration between government, universities, and industry may improve public trust in science and scientific institutions in the future. The keynote address on February 28 was given by Shawn Otto, co-founder and producer of the U.S. Presidential Science Debates and author of The War on Science.

“There seems to be an erosion of the standing and understanding of science and engineering among the public,” Otto said. “People seem much more inclined to reject facts and evidence today than in the recent past. Why could that be?” Otto began exploring that question after the candidates in the 2008 presidential election declined an invitation to debate science-driven policy issues and instead chose to debate faith and values.

“Wherever the people are well-informed, they can be trusted with their own government,” wrote Thomas Jefferson. Now, some 240 years later, science is so complex that it is difficult even for scientists and engineers to understand the science outside of their particular fields. Otto argued,

“The question is, are people still well-enough informed to be trusted with their own government? Of the 535 members of Congress, only 11—less than 2 percent—have a professional background in science or engineering. By contrast, 218—41 percent—are lawyers. And lawyers approach a problem in a fundamentally different way than a scientist or engineer. An attorney will research both sides of a question, but only so that he or she can argue against the position that they do not support. A scientist will approach the question differently, not starting with a foregone conclusion and arguing towards it, but examining both sides of the evidence and trying to make a fair assessment.”

According to Otto, anti-science positions are now acceptable in public discourse, in Congress, state legislatures and city councils, in popular culture, and in presidential politics. Discounting factually incorrect statements does not necessarily reshape public opinion in the way some trust it to. What is driving this change? “Science is never partisan, but science is always political,” said Otto. “Science takes nothing on faith; it says, ‘show me the evidence and I’ll judge for myself.’ But the discoveries that science makes either confirm or challenge somebody’s cherished beliefs or vested economic or ideological interests. Science creates knowledge—knowledge is power, and that power is political.”…(More)”.

What Bhutanese hazelnuts tell us about using data for good

Curated on Posted on by Stefaan Verhulst

Bruno Sánchez-Andrade Nuño at WEForum: “How are we going to close the $2.5 trillion/year finance gap to achieve the Sustainable Development Goals (SDGs)? Whose money? What business model? How to scale it that much? If you read the recent development economics scholar literature, or Jim Kim’s new financing approach of the World Bank, you might hear the benefits of “blended finance” or “triple bottom lines.” I want to tell you instead about a real case that makes a dent. I want to tell you about Sonam.

Sonam is a 60-year old farmer in rural Bhutan. His children left for the capital, Thimphu, like many are doing nowadays. Four years ago, he decided to plant 2 acres of hazelnuts on an unused rocky piece of his land. Hazelnut saplings, training, and regular supervision all come from “Mountain Hazelnuts”, Bhutan’s only 100% foreign invested company. They fund the costs of the trees and helps him manage his orchard. In return, when the nuts come, he will sell his harvest to them above the guaranteed floor price, which will double his income; in a time when he will be too old to work in his rice field.

You could find similar impact stories for the roughly 10,000 farmers participating in this operation across the country, where the farmers are carefully selected to ensure productivity, maximize social and environmental benefits, such as vulnerable households, or reducing land erosion.

But Sonam also gets a visit from Kinzang every month. This is Kinzang’s first job. Otherwise, he would have moved to the city in hopes of finding a low paying job, but more likely joining the many unemployed youth from the countryside. Kinzang carefully records data on his smart-phone, talks to Sonam and digitally transmits the data back to the company HQ. There, if a problem is recorded with irrigation, pests, or there is any data anomaly, a team of experts (locally trained agronomists) will visit his orchard to figure out a solution.

The whole system of support, monitoring, and optimization live on a carefully crafted data platform that feeds information to and from the farmers, the monitors, the agronomist experts, and local government authorities. It ensures that all 10 million trees are healthy and productive, minimizes extra costs, tests and tracks effectiveness of new treatments….

This is also a story which demonstrates how “Data is the new oil” is not the right approach. If Data is the new oil, you extract value from the data, without much regard to feeding back value to the source of the data. However, in this system, “Data is the new soil.” Data creates a higher ground in which value flows back and forth. It lifts the source of the data -the farmers- into new income generation, it enables optimized operations; and it also helps the whole country: Much of the data (such as road quality used by the monitors) is made open for the benefit of the Bhutanese people, without contradiction or friction with the business model….(More)”.

The Age of Customer.gov: Can the Tech that Drives 311 Help Government Deliver an Amazon-like Experience?

Curated on Posted on by Stefaan Verhulst

Tod Newcombe  at GovTech: “The Digital Communities Special … June 2017 report explores the idea that the tech that drives 311 can help government deliver an Amazon-like experience.

PART 1: 311: FROM A HOTLINE TO A PLATFORM FOR CITIZEN ENGAGEMENT

PART 2: CLOUD 311 POPULARITY GROWS AS CITIES OF ALL SIZES MOVE TO REMOTELY HOSTED CRM

PART 3: THE FUTURE OF CRM AND CUSTOMER SERVICE: LOOK TO BOSTON

PART 4: CRM USE IS GAINING TRACTION IN LOCAL GOVERNMENT — HERE ARE THE NUMBERS TO PROVE IT…(More)”.

Inside the Algorithm That Tries to Predict Gun Violence in Chicago

Curated on Posted on by Stefaan Verhulst

Jeff Asher and Rob Arthur at the New York Times: “Gun violence in Chicago has surged since late 2015, and much of the news media attention on how the city plans to address this problem has focused on the Strategic Subject List, or S.S.L.

The list is made by an algorithm that tries to predict who is most likely to be involved in a shooting, either as perpetrator or victim. The algorithm is not public, but the city has now placed a version of the list — without names — online through its open data portal, making it possible for the first time to see how Chicago evaluates risk.

We analyzed that information and found that the assigned risk scores — and what characteristics go into them — are sometimes at odds with the Chicago Police Department’s public statements and cut against some common perceptions.

■ Violence in the city is less concentrated at the top — among a group of about 1,400 people with the highest risk scores — than some public comments from the Chicago police have suggested.

■ Gangs are often blamed for the devastating increase in gun violence in Chicago, but gang membership had a small predictive effect and is being dropped from the most recent version of the algorithm.

■ Being a victim of a shooting or an assault is far more predictive of future gun violence than being arrested on charges of domestic violence or weapons possession.

■ The algorithm has been used in Chicago for several years, and its effectiveness is far from clear. Chicago accounted for a large share of the increase in urban murders last year….(More)”.

Smart Cities: Foundations, Principles and Applications

Curated on Posted on by Stefaan Verhulst

Book by Houbing Song, Ravi Srinivasan, Tamim Sookoor, Sabina Jeschke: “Smart cities are emerging as a priority for research and development across the world. They open up significant opportunities in several areas, such as economic growth, health, wellness, energy efficiency, and transportation, to promote the sustainable development of cities. This book provides the basics of smart cities, and it examines the possible future trends of this technology. Smart Cities: Foundations, Principles, and Applications provides a systems science perspective in presenting the foundations and principles that span multiple disciplines for the development of smart cities.

Divided into three parts—foundations, principles, and applications—Smart Cities addresses the various challenges and opportunities of creating smart cities and all that they have to offer. It also covers smart city theory modeling and simulation, and examines case studies of existing smart cities from all around the world. In addition, the book:

  • Addresses how to develop a smart city and how to present the state of the art and practice of them all over the world
  • Focuses on the foundations and principles needed for advancing the science, engineering, and technology of smart cities—including system design, system verification, real-time control and adaptation, Internet of Things, and test beds
  • Covers applications of smart cities as they relate to smart transportation/connected vehicle (CV) and Intelligent Transportation Systems (ITS) for improved mobility, safety, and environmental protection…(More)”

6 Jurisdictions Tackling Homelessness with Technology

Curated on Posted on by Stefaan Verhulst

 in GovernmentTechnology: “Public servants who work to reduce homelessness often have similar lists of challenges.

The most common of these are data sharing between groups involved with the homeless, the ability to track interactions between individuals and outreach providers, and a system that makes it easier to enter information about the population. Recently, we spoke with more than a half-dozen government officials who are involved with the homeless, and while obstacles and conditions varied among cities, all agreed that their work would be much easier with better tech-based solutions for the problems cited above.

These officials, however, were uniformly optimistic that such solutions were becoming more readily available — solutions with potential to solve the logistical hurdles that most often hamstring government, community and nonprofit efforts to help the homeless find jobs, residences and medical care. Some agencies, in fact, have already had success implementing tech as components in larger campaigns, while others are testing new platforms that may bolster organization and efficiency.

Below are a few brief vignettes that detail some — but far from all — ongoing governmental efforts to use tech to aid and reduce the homeless population.

1. BERGEN COUNTY, N.J.

One of the best examples of government using tech to address homelessness can be found in Bergen County, N.J., where officials recently certified their jurisdiction as first in the nation to end chronic homelessness. READ MORE

2. AURORA, COLO.

Aurora, Colo., in the Denver metropolitan, area uses the Homeless Management Information System required by the U.S. Department of Housing and Urban Development, but those involved with addressing homelessness there have also developed tech-based efforts that are specifically tailored to the area’s needs. READ MORE

4. NEW YORK CITY

New York City is rolling out an app called StreetSmart, which enables homelessness outreach workers in all five boroughs to communicate and log data seamlessly in real time while in the field. With StreetSmart, these workers will be able to enter that information into a single citywide database as they collect it. READ MORE… (Full article)“

Smart Cities: The Internet of Things, People and Systems

Curated on Posted on by Stefaan Verhulst

Book by Schahram Dustdar, Stefan Nastić and Ognjen Šćekić: “This book presents a coherent, novel vision of Smart Cities, built around a value-driven architecture. It describes the limitations of the contemporary notion of the Smart City and argues that the next developmental step must actively include not only the physical infrastructure, but information technology and human infrastructure as well, requiring the intensive integration of technical solutions from the Internet of Things (IoT) and social computing.
The book is divided into five major parts, the first of which provides both a general introduction and a coherent vision that ties together all the components that are required to realize the vision for Smart Cities. Part II then discusses the provisioning and governance of Smart City systems and infrastructures. In turn, Part III addresses the core technologies and technological enablers for managing the social component of the Smart City platform. Both parts combine state-of-the-art research with cutting-edge industrial efforts in the respective fields. Lastly, Part IV details a road map to achieving Cyber-Human Smart Cities. Rounding out the coverage, it discusses the concrete technological advances needed to move beyond contemporary Smart Cities and toward the Smart Cities of the future.
Overall, the book provides an essential overview of the latest developments in the areas of IoT and social computing research, and outlines a research roadmap for a closer integration of the two areas in the context of the Smart City. As such, it offers a valuable resource for researchers and graduate students alike….(More)”.

Expanding Training on Data and Technology to Improve Communities

Curated on Posted on by Stefaan Verhulst

Kathryn Pettit at the National Neighborhood Indicators Partnership (NNIP): “Local government and nonprofit staff need data and technology skills to regularly monitor local conditions and design programs that achieve more effective outcomes. Tailored training is essential to help them gain the knowledge and confidence to leverage these indispensable tools. A recent survey of organizations that provide data and technology training documented current practices and how such training should be expanded. Four recommendations are provided to assist government agencies, elected leaders, nonprofit executives, and local funders in empowering workers with the necessary training to use data and technology to benefit their communities. Specifically, community stakeholders should collectively work to

  • expand the training available to government and nonprofit staff;
  • foster opportunities for sharing training materials and lessons;
  • identify allies who can enhance and support local training efforts;
  • and assess the local landscape of data and technology training.

Project Products

  • Brief: A summary of the current training landscape and key action steps for various sectors to ensure that local government and nonprofit staff have the data and technology skills needed for their civic missions.
  • Guide: A document for organizations interested in providing community data and technology training, including advice on how to assess local needs, develop training content, and fund these efforts.
  • Catalog: Example training descriptions and related materials collected from various cities for local adaptation.
  • Fact sheet: A summary of results from a survey on current training content and practices….(More)”