OECD survey reveals many people unhappy with public services and benefits


Report by OECD: “Many people in OECD countries believe public services and social benefits are inadequate and hard to reach. More than half say they do not receive their fair share of benefits given the taxes they pay, and two-thirds believe others get more than they deserve. Nearly three out of four people say they want their government to do more to protect their social and economic security.  

These are among the findings of a new OECD survey, “Risks that Matter”, which asked over 22,000 people aged 18 to 70 years old in 21 countries about their worries and concerns and how well they think their government helps them tackle social and economic risks.

This nationally representative survey finds that falling ill and not being able to make ends meet are often at the top of people’s lists of immediate concerns. Making ends meet is a particularly common worry for those on low incomes and in countries that were hit hard by the financial crisis. Older people are most often worried about their health, while younger people are frequently concerned with securing adequate housing. When asked about the longer-term, across all countries, getting by in old age is the most commonly cited worry.

The survey reveals a dissatisfaction with current social policy. Only a minority are satisfied with access to services like health care, housing, and long-term care. Many believe the government would not be able to provide a proper safety net if they lost their income due to job loss, illness or old age. More than half think they would not be able to easily access public benefits if they needed them.

“This is a wake-up call for policy makers,” said OECD Secretary-General Angel Gurría. “OECD countries have some of the most advanced and generous social protection systems in the world. They spend, on average, more than one-fifth of their GDP on social policies. Yet, too many people feel they cannot count fully on their government when they need help. A better understanding of the factors driving this perception and why people feel they are struggling is essential to making social protection more effective and efficient. We must restore trust and confidence in government, and promote equality of opportunity.”

In every country surveyed except Canada, Denmark, Norway and the Netherlands, most people say that their government does not incorporate the views of people like them when designing social policy. In a number of countries, including Greece, Israel, Lithuania, Portugal and Slovenia, this share rises to more than two-thirds of respondents. This sense of not being part of the policy debate increases at higher levels of education and income, while feelings of injustice are stronger among those from high-income households.

Public perceptions of fairness are worrying. More than half of respondents say they do not receive their fair share of benefits given the taxes they pay, a share that rises to three quarters or more in Chile, Greece, Israel and Mexico. At the same time, people are calling for more help from government. In almost all countries, more than half of respondents say they want the government to do more for their economic and social security. This is especially the case for older respondents and those on low incomes.

Across countries, people are worried about financial security in old age, and most are willing to pay more to support public pension systems… (More)”.

State Capability, Policymaking and the Fourth Industrial Revolution


Demos Helsinki: “The world as we know it is built on the structures of the industrial era – and these structures are falling apart. Yet the vision of a new, sustainable and fair post-industrial society remains unclear. This discussion paper is the result of a collaboration between a group of organisations interested in the implications of the rapid technological development to policymaking processes and knowledge systems that inform policy decisions.

In the discussion paper, we set out to explore what the main opportunities and concerns that accompany the Fourth Industrial Revolution for policymaking and knowledge systems are particularly in middle-income countries. Overall, middle-income countries are home to five billion of the world’s seven billion people and 73 per cent of the world’s poor people; they represent about one-third of the global Gross Domestic Product (GDP) and are major engines of global growth (World Bank 2018).

The paper is co-produced with Capability (Finland), Demos Helsinki (Finland), HELVETAS Swiss Intercooperation (Switzerland), Politics & Ideas (global), Southern Voice (global), UNESCO Montevideo (Uruguay) and Using Evidence (Canada).

The guiding questions for this paper are:

– What are the critical elements of the Fourth Industrial Revolution?

– What does the literature say about the impact of this revolution on societies and economies, and in particular on middle-income countries?

– What are the implications of the Fourth Industrial Revolution for the achievement of the Sustainable Development Goals (SDGs) in middle-income countries?

– What does the literature say about the challenges for governance and the ways knowledge can inform policy during the Fourth Industrial Revolution?…(More)”.

Full discussion paper“State Capability, Policymaking and the Fourth Industrial Revolution: Do Knowledge Systems Matter?”

Democracy Beyond Voting and Protests


Sasha Fisher at Project Syndicate: “For over a decade now, we have witnessed more elections and, simultaneously, less democracy. According to Bloomberg, elections have been occurring more frequently around the world. Yet Freedom House finds that some 110 countries have experienced declines in political and civil rights over the past 13 years.

As democracy declines, so does our sense of community. In the United States, this is evidenced by a looming loneliness epidemicand the rapid disappearance of civic institutions such as churches, eight of which close every day. And though these trends are global in nature, the US exemplifies them in the extreme.

This is no coincidence. As Alexis de Tocqueville pointed out in the 1830s, America’s founders envisioned a country governed not by shared values, but by self-interest. That vision has since defined America’s institutions, and fostered a hyper-individualistic society.

Growing distrust in governing institutions has fueled a rise in authoritarian populist movements around the world. Citizens are demanding individual economic security and retreating into an isolationist mentality. ...

And yet we know that “user engagement” works, as shown by countless studies and human experiences. For example, an evaluation conducted in Uganda found that the more citizens participated in the design of health programs, the more the perception of the health-care system improved. And in Indonesia, direct citizen involvement in government decision-making has led to higher satisfaction with government services....

While the Western world suffers from over-individualization, the most notable governance and economic innovations are taking place in the Global South. In Rwanda, for example, the government has introduced policies to encourage grassroots solutions that strengthen citizens’ sense of community and shared accountability. Through monthly community-service meetings, families and individuals work together to build homes for the needy, fix roads, and pool funds to invest in better farming practices and equipment.

Imagine if over 300 million Americans convened every month for a similar purpose. There would suddenly be billions more citizen hours invested in neighbor-to-neighbor interaction and citizen action.

This was one of the main effects of the Village Savings and Loan Associations that originated in the Democratic Republic of Congo. Within communities, members have access to loans to start small businesses and save for a rainy day. The model works because it leverages neighbor-to-neighbor accountability. Likewise, from Haiti to Liberia to Burundi and beyond, community-based health systems have proven effective precisely because health workers know their neighbors and their needs. Community health workers go from home to home, checking in on pregnant mothers and making sure they are cared for. Each of these solutions uses and strengthens communal accountability through shared engagement – not traditional vertical accountability lines.

If we believe in the democratic principle that governments must be accountable to citizens, we should build systems that hold us accountable to each other – and we must engage beyond elections and protests. We must usher in a new era of community-driven democracy – power must be decentralized and placed in the hands of families and communities.

When we achieve community-driven democracy, we will engage with one another and with our governments – not just on special occasions, but continuously, because our democracy and freedom depend on us….(More)” (See also Index on Trust in Institutions)

How Tech Utopia Fostered Tyranny


Jon Askonas at The New Atlantis: “The rumors spread like wildfire: Muslims were secretly lacing a Sri Lankan village’s food with sterilization drugs. Soon, a video circulated that appeared to show a Muslim shopkeeper admitting to drugging his customers — he had misunderstood the question that was angrily put to him. Then all hell broke loose. Over a several-day span, dozens of mosques and Muslim-owned shops and homes were burned down across multiple towns. In one home, a young journalist was trapped, and perished.

Mob violence is an old phenomenon, but the tools encouraging it, in this case, were not. As the New York Times reported in April, the rumors were spread via Facebook, whose newsfeed algorithm prioritized high-engagement content, especially videos. “Designed to maximize user time on site,” as the Times article describes, the newsfeed algorithm “promotes whatever wins the most attention. Posts that tap into negative, primal emotions like anger or fear, studies have found, produce the highest engagement, and so proliferate.” On Facebook in Sri Lanka, posts with incendiary rumors had among the highest engagement rates, and so were among the most highly promoted content on the platform. Similar cases of mob violence have taken place in India, Myanmar, Mexico, and elsewhere, with misinformation spread mainly through Facebook and the messaging tool WhatsApp.

Follow The New AtlantisThis is in spite of Facebook’s decision in January 2018 to tweak its algorithm, apparently to prevent the kind of manipulation we saw in the 2016 U.S. election, when posts and election ads originating from Russia reportedly showed up in newsfeeds of up to 126 million American Facebook users. The company explained that the changes to its algorithm will mean that newsfeeds will be “showing more posts from friends and family and updates that spark conversation,” and “less public content, including videos and other posts from publishers or businesses.” But these changes, which Facebook had tested out in countries like Sri Lanka in the previous year, may actually have exacerbated the problem — which is that incendiary content, when posted by friends and family, is guaranteed to “spark conversation” and therefore to be prioritized in newsfeeds. This is because “misinformation is almost always more interesting than the truth,” as Mathew Ingram provocatively put it in the Columbia Journalism Review.

How did we get here, from Facebook’s mission to “give people the power to build community and bring the world closer together”? Riot-inducing “fake news” and election meddling are obviously far from what its founders intended for the platform. Likewise, Google’s founders surely did not build their search engine with the intention of its being censored in China to suppress free speech, and yet, after years of refusing this demand from Chinese leadership, Google has recently relented rather than pull their search engine from China entirely. And YouTube’s creators surely did not intend their feature that promotes “trending” content to help clickbait conspiracy-theory videos go viral.

These outcomes — not merely unanticipated by the companies’ founders but outright opposed to their intentions — are not limited to social media. So far, Big Tech companies have presented issues of incitement, algorithmic radicalization, and “fake news” as merely bumps on the road of progress, glitches and bugs to be patched over. In fact, the problem goes deeper, to fundamental questions of human nature. Tools based on the premise that access to information will only enlighten us and social connectivity will only make us more humane have instead fanned conspiracy theories, information bubbles, and social fracture. A tech movement spurred by visions of libertarian empowerment and progressive uplift has instead fanned a global resurgence of populism and authoritarianism.

Despite the storm of criticism, Silicon Valley has still failed to recognize in these abuses a sharp rebuke of its sunny view of human nature. It remains naïvely blind to how its own aspirations for social engineering are on a spectrum with the tools’ “unintended” uses by authoritarian regimes and nefarious actors….(More)”.

Index: Trust in Institutions 2019


By Michelle Winowatan, Andrew J. Zahuranec, Andrew Young, Stefaan Verhulst

The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on trust in institutions.

Please share any additional, illustrative statistics on open data, or other issues at the nexus of technology and governance, with us at info@thelivinglib.org

Global Trust in Public Institutions

Trust in Government

United States

  • Americans who say their democracy is working at least “somewhat well:” 58% – 2018
  • Number who believe sweeping changes to their government are needed: 61% – 2018
  • Percentage of Americans expressing faith in election system security: 45% – 2018
  • Percentage of Americans expressing an overarching trust in government: 40% – 2019
  • How Americans would rate the trustworthiness of Congress: 4.1 out of 10 – 2017
  • Number who have confidence elected officials act in the best interests of the public: 25% – 2018
  • Amount who trust the federal government to do what is right “just about always or most of the time”: 18% – 2017
  • Americans with trust and confidence in the federal government to handle domestic problems: 2 in 5 – 2018
    • International problems: 1 in 2 – 2018
  • US institution with highest amount of confidence to act in the best interests of the public: The Military (80%) – 2018
  • Most favorably viewed level of government: Local (67%) – 2018
  • Most favorably viewed federal agency: National Park Service (83% favorable) – 2018
  • Least favorable federal agency: Immigration and Customs Enforcement (47% unfavorable) – 2018

United Kingdom

  • Overall trust in government: 42% – 2019
    • Number who think the country is headed in the “wrong direction:” 7 in 10 – 2018
    • Those who have trust in politicians: 17% – 2018
    • Amount who feel unrepresented in politics: 61% – 2019
    • Amount who feel that their standard of living will get worse over the next year: Nearly 4 in 10 – 2019
  • Trust the national government handling of personal data:

European Union

Africa

Latin America

Other

Trust in Media

  • Percentage of people around the world who trust the media: 47% – 2019
    • In the United Kingdom: 37% – 2019
    • In the United States: 48% – 2019
    • In China: 76% – 2019
  • Rating of news trustworthiness in the United States: 4.5 out of 10 – 2017
  • Number of citizens who trust the press across the European Union: Almost 1 in 2 – 2019
  • France: 3.9 out of 10 – 2019
  • Germany: 4.8 out of 10 – 2019
  • Italy: 3.8 out of 10 – 2019
  • Slovenia: 3.9 out of 10 – 2019
  • Percentage of European Union citizens who trust the radio: 59% – 2017
    • Television: 51% – 2017
    • The internet: 34% – 2017
    • Online social networks: 20% – 2017
  • EU citizens who do not actively participate in political discussions on social networks because they don’t trust online social networks: 3 in 10 – 2018
  • Those who are confident that the average person in the United Kingdom can tell real news from ‘fake news’: 3 in 10 – 2018

Trust in Business

Sources

Inside the world’s ‘what works’ teams


Jen Gold at What Works Blog: “There’s a small but growing band of government teams around the world dedicated to making experiments happen. The Cabinet Office’s What Works Team, set up in 2013, was the first of its kind. But you’ll now find them in Canada, the US, Finland, Australia, Colombia, and the UAE.

All of these teams work across government to champion the testing and evaluation of new approaches to public service delivery. This blog takes a look at the many ways in which we’re striving to make experimentation the norm in our governments.

Unsurprisingly we’re all operating in very different contexts. Some teams were set up in response to central requirements for greater experimentation. Take Canada, for instance. In 2016 the Treasury Board directed departments and agencies to devote a fixed proportion of programme funds to “experimenting with new approaches” (building on Prime Minister Trudeau’s earlier instruction to Ministers). An Innovation and Experimentation Team was then set up in the Treasury Board to provide some central support.

Finland’s Experimentation Office, based in the Prime Minister’s Office, is in a similar position. The team supports the delivery of Prime Minister Juha Sipilä’s 2016 national action plan that calls for “a culture of experimentation” in public services and a series of flagship policy experiments.

Others, like the US Office of Evaluation Sciences (OES) and the Behavioural Economics Team of the Australian Government (BETA), grew out of political interest in using behavioural science experiments in public policy. But these teams now run experiments in a much broader set of areas.

What unites us is a focus on helping public servants generate and use new evidence in policy decisions and service delivery….(More)”.

Democracy From Above? The Unfulfilled Promise of Nationally Mandated Participatory Reforms


Book by Stephanie L. McNulty: “People are increasingly unhappy with their governments in democracies around the world. In countries as diverse as India, Ecuador, and Uganda, governments are responding to frustrations by mandating greater citizen participation at the local and state level. Officials embrace participatory reforms, believing that citizen councils and committees lead to improved accountability and more informed communities. Yet there’s been little research on the efficacy of these efforts to improve democracy, despite an explosion in their popularity since the mid-1980s.Democracy from Above? tests the hypothesis that top-down reforms strengthen democracies and evaluates the conditions that affect their success.

Stephanie L. McNulty addresses the global context of participatory reforms in developing nations. She observes and interprets what happens after greater citizen involvement is mandated in seventeen countries, with close case studies of Guatemala, Bolivia, and Peru. The first cross-national comparison on this issue,Democracy from Above? explores whether the reforms effectively redress the persistent problems of discrimination, elite capture, clientelism, and corruption in the countries that adopt them. As officials and reformers around the world and at every level of government look to strengthen citizen involvement and confidence in the political process, McNulty provides a clear understanding of the possibilities and limitations of nationally mandated participatory reforms…(More)”.

Crowdsourced mapping in crisis zones: collaboration, organisation and impact


Amelia Hunt and Doug Specht in the Journal of International Humanitarian Action:  “Crowdsourced mapping has become an integral part of humanitarian response, with high profile deployments of platforms following the Haiti and Nepal earthquakes, and the multiple projects initiated during the Ebola outbreak in North West Africa in 2014, being prominent examples. There have also been hundreds of deployments of crowdsourced mapping projects across the globe that did not have a high profile.

This paper, through an analysis of 51 mapping deployments between 2010 and 2016, complimented with expert interviews, seeks to explore the organisational structures that create the conditions for effective mapping actions, and the relationship between the commissioning body, often a non-governmental organisation (NGO) and the volunteers who regularly make up the team charged with producing the map.

The research suggests that there are three distinct areas that need to be improved in order to provide appropriate assistance through mapping in humanitarian crisis: regionalise, prepare and research. The paper concludes, based on the case studies, how each of these areas can be handled more effectively, concluding that failure to implement one area sufficiently can lead to overall project failure….(More)”

Smart cities could be lousy to live in if you have a disability


Elizabeth Woyke in MIT Technology Review: “People with disabilities affecting mobility, vision, hearing, and cognitive function often move to cities to take advantage of their comprehensive transit systems and social services. But US law doesn’t specify how municipalities should design and implement digital services for disabled people. As a result, cities sometimes adopt new technologies that can end up causing, rather than resolving, problems of accessibility.

Nowhere was this more evident than with New York City’s LinkNYC kiosks, which were installed on sidewalks in 2016 without including instructions in Braille or audible form. Shortly after they went in, the American Federation for the Blind sued the city. The suit was settled in 2017 and the kiosks have been updated, but Pineda says touch screens in general are still not fully accessible to people with disabilities.

Also problematic: the social-media-based apps that some municipal governments have started using to solicit feedback from residents. Blind and low-vision people typically can’t use the apps, and people over 65 are less likely to, says James Thurston, a vice president at the nonprofit G3ict, which promotes accessible information and communication technologies. “Cities may think they’re getting data from all their residents, but if those apps aren’t accessible, they’re leaving out the voices of large chunks of their population,” he says….

Even for city officials who have these issues on their minds, knowing where to begin can be difficult. Smart Cities for All, an initiative led by Thurston and Pineda, aims to help by providing free, downloadable tools that cities can use to analyze their technology and find more accessible options. One is a database of hundreds of pre-vetted products and services. Among the entries are Cyclomedia, which uses lidar data to determine when city sidewalks need maintenance, and ZenCity, a data analytics platform that uses AI to gauge what people are saying about a city’s level of accessibility. 

This month, the group will kick off a project working with officials in Chicago to grade the city on how well it supports people with disabilities. One key part of the project will be ensuring the accessibility of a new 311 phone system being introduced as a general portal to city services. The group has plans to expand to several other US cities this year, but its ultimate aim is to turn the work into a global movement. It’s met with governments in India and Brazil as well as Sidewalk Labs, the Alphabet subsidiary that is developing a smart neighborhood in Toronto….(More)”.

Index: Open Data


By Alexandra Shaw, Michelle Winowatan, Andrew Young, and Stefaan Verhulst

The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on open data and was originally published in 2018.

Value and Impact

  • The projected year at which all 28+ EU member countries will have a fully operating open data portal: 2020

  • Between 2016 and 2020, the market size of open data in Europe is expected to increase by 36.9%, and reach this value by 2020: EUR 75.7 billion

Public Views on and Use of Open Government Data

  • Number of Americans who do not trust the federal government or social media sites to protect their data: Approximately 50%

  • Key findings from The Economist Intelligence Unit report on Open Government Data Demand:

    • Percentage of respondents who say the key reason why governments open up their data is to create greater trust between the government and citizens: 70%

    • Percentage of respondents who say OGD plays an important role in improving lives of citizens: 78%

    • Percentage of respondents who say OGD helps with daily decision making especially for transportation, education, environment: 53%

    • Percentage of respondents who cite lack of awareness about OGD and its potential use and benefits as the greatest barrier to usage: 50%

    • Percentage of respondents who say they lack access to usable and relevant data: 31%

    • Percentage of respondents who think they don’t have sufficient technical skills to use open government data: 25%

    • Percentage of respondents who feel the number of OGD apps available is insufficient, indicating an opportunity for app developers: 20%

    • Percentage of respondents who say OGD has the potential to generate economic value and new business opportunity: 61%

    • Percentage of respondents who say they don’t trust governments to keep data safe, protected, and anonymized: 19%

Efforts and Involvement

  • Time that’s passed since open government advocates convened to create a set of principles for open government data – the instance that started the open data government movement: 10 years

  • Countries participating in the Open Government Partnership today: 79 OGP participating countries and 20 subnational governments

  • Percentage of “open data readiness” in Europe according to European Data Portal: 72%

    • Open data readiness consists of four indicators which are presence of policy, national coordination, licensing norms, and use of data.

  • Number of U.S. cities with Open Data portals: 27

  • Number of governments who have adopted the International Open Data Charter: 62

  • Number of non-state organizations endorsing the International Open Data Charter: 57

  • Number of countries analyzed by the Open Data Index: 94

  • Number of Latin American countries that do not have open data portals as of 2017: 4 total – Belize, Guatemala, Honduras and Nicaragua

  • Number of cities participating in the Open Data Census: 39

Demand for Open Data

  • Open data demand measured by frequency of open government data use according to The Economist Intelligence Unit report:

    • Australia

      • Monthly: 15% of respondents

      • Quarterly: 22% of respondents

      • Annually: 10% of respondents

    • Finland

      • Monthly: 28% of respondents

      • Quarterly: 18% of respondents

      • Annually: 20% of respondents

    •  France

      • Monthly: 27% of respondents

      • Quarterly: 17% of respondents

      • Annually: 19% of respondents

        •  
    • India

      • Monthly: 29% of respondents

      • Quarterly: 20% of respondents

      • Annually: 10% of respondents

    • Singapore

      • Monthly: 28% of respondents

      • Quarterly: 15% of respondents

      • Annually: 17% of respondents 

    • UK

      • Monthly: 23% of respondents

      • Quarterly: 21% of respondents

      • Annually: 15% of respondents

    • US

      • Monthly: 16% of respondents

      • Quarterly: 15% of respondents

      • Annually: 20% of respondents

  • Number of FOIA requests received in the US for fiscal year 2017: 818,271

  • Number of FOIA request processed in the US for fiscal year 2017: 823,222

  • Distribution of FOIA requests in 2017 among top 5 agencies with highest number of request:

    • DHS: 45%

    • DOJ: 10%

    • NARA: 7%

    • DOD: 7%

    • HHS: 4%

Examining Datasets

  • Country with highest index score according to ODB Leaders Edition: Canada (76 out of 100)

  • Country with lowest index score according to ODB Leaders Edition: Sierra Leone (22 out of 100)

  • Number of datasets open in the top 30 governments according to ODB Leaders Edition: Fewer than 1 in 5

  • Average percentage of datasets that are open in the top 30 open data governments according to ODB Leaders Edition: 19%

  • Average percentage of datasets that are open in the top 30 open data governments according to ODB Leaders Edition by sector/subject:

    • Budget: 30%

    • Companies: 13%

    • Contracts: 27%

    • Crime: 17%

    • Education: 13%

    • Elections: 17%

    • Environment: 20%

    • Health: 17%

    • Land: 7%

    • Legislation: 13%

    • Maps: 20%

    • Spending: 13%

    • Statistics: 27%

    • Trade: 23%

    • Transport: 30%

  • Percentage of countries that release data on government spending according to ODB Leaders Edition: 13%

  • Percentage of government data that is updated at regular intervals according to ODB Leaders Edition: 74%

  • Number of datasets available through:

  • Number of datasets classed as “open” in 94 places worldwide analyzed by the Open Data Index: 11%

  • Percentage of open datasets in the Caribbean, according to Open Data Census: 7%

  • Number of companies whose data is available through OpenCorporates: 158,589,950

City Open Data

  • New York City

  • Singapore

    • Number of datasets published in Singapore: 1,480

    • Percentage of datasets with standardized format: 35%

    • Percentage of datasets made as raw as possible: 25%

  • Barcelona

    • Number of datasets published in Barcelona: 443

    • Open data demand in Barcelona measured by:

      • Number of unique sessions in the month of September 2018: 5,401

    • Quality of datasets published in Barcelona according to Tim Berners Lee 5-star Open Data: 3 stars

  • London

    • Number of datasets published in London: 762

    • Number of data requests since October 2014: 325

  • Bandung

    • Number of datasets published in Bandung: 1,417

  • Buenos Aires

    • Number of datasets published in Buenos Aires: 216

  • Dubai

    • Number of datasets published in Dubai: 267

  • Melbourne

    • Number of datasets published in Melbourne: 199

Sources

  • About OGP, Open Government Partnership. 2018.