Automating public services

Curated on Posted on by Stefaan Verhulst

Report by Anna Dent: “…Public bodies, under financial stress and looking for effective solutions, are at risk of jumping on the automation bandwagon without critically assessing whether it’s actually appropriate for their needs, and whether the potential benefits outweigh the risks. To realise the benefits of automation and minimise problems for communities and public bodies themselves, a clear-eyed approach which really gets to grips with the risks is needed. 

The temptation to introduce automation to tackle complex social challenges is strong; they are often deep-rooted and expensive to deal with, and can have life-long implications for individuals and communities. But precisely because of their complex nature they are not the best fit for rules-based automated processes, which may fail to deliver what they set out to achieve. 

Bias is increasingly recognised as a critical challenge with automation in the public sector. Bias can be introduced through training data, and can occur when automated tools are disproportionately used on a particular community. In either case, the effectiveness of the tool or process is undermined, and citizens are at risk of discrimination, unfair targeting and exclusion from services. 

Automated tools and processes rely on huge amounts of data; in public services this will often mean personal information and data about us and our lives which we may or may not feel comfortable being used. Balancing everyone’s right to privacy with the desire for efficiency and better outcomes is rarely straightforward, and if done badly can lead to a breakdown in trust…(More)”.

The Tech Coup

Curated on Posted on by Stefaan Verhulst

Book by Marietje Schaake: “Over the past decades, under the cover of “innovation,” technology companies have successfully resisted regulation and have even begun to seize power from governments themselves. Facial recognition firms track citizens for police surveillance. Cryptocurrency has wiped out the personal savings of millions and threatens the stability of the global financial system. Spyware companies sell digital intelligence tools to anyone who can afford them. This new reality—where unregulated technology has become a forceful instrument for autocrats around the world—is terrible news for democracies and citizens.
In The Tech Coup, Marietje Schaake offers a behind-the-scenes account of how technology companies crept into nearly every corner of our lives and our governments. She takes us beyond the headlines to high-stakes meetings with human rights defenders, business leaders, computer scientists, and politicians to show how technologies—from social media to artificial intelligence—have gone from being heralded as utopian to undermining the pillars of our democracies. To reverse this existential power imbalance, Schaake outlines game-changing solutions to empower elected officials and citizens alike. Democratic leaders can—and must—resist the influence of corporate lobbying and reinvent themselves as dynamic, flexible guardians of our digital world.

Drawing on her experiences in the halls of the European Parliament and among Silicon Valley insiders, Schaake offers a frightening look at our modern tech-obsessed world—and a clear-eyed view of how democracies can build a better future before it is too late…(More)”.

AI mass surveillance at Paris Olympics

Curated on Posted on by Stefaan Verhulst

Article by Anne Toomey McKenna: “The 2024 Paris Olympics is drawing the eyes of the world as thousands of athletes and support personnel and hundreds of thousands of visitors from around the globe converge in France. It’s not just the eyes of the world that will be watching. Artificial intelligence systems will be watching, too.

Government and private companies will be using advanced AI tools and other surveillance tech to conduct pervasive and persistent surveillance before, during and after the Games. The Olympic world stage and international crowds pose increased security risks so significant that in recent years authorities and critics have described the Olympics as the “world’s largest security operations outside of war.”

The French government, hand in hand with the private tech sector, has harnessed that legitimate need for increased security as grounds to deploy technologically advanced surveillance and data gathering tools. Its surveillance plans to meet those risks, including controversial use of experimental AI video surveillance, are so extensive that the country had to change its laws to make the planned surveillance legal.

The plan goes beyond new AI video surveillance systems. According to news reports, the prime minister’s office has negotiated a provisional decree that is classified to permit the government to significantly ramp up traditional, surreptitious surveillance and information gathering tools for the duration of the Games. These include wiretapping; collecting geolocation, communications and computer data; and capturing greater amounts of visual and audio data…(More)”.

Governance of deliberative mini-publics: emerging consensus and divergent views

Curated on Posted on by Stefaan Verhulst

Paper by Lucy J. Parry, , Nicole Curato, and , and John S. Dryzek: “Deliberative mini-publics are forums for citizen deliberation composed of randomly selected citizens convened to yield policy recommendations. These forums have proliferated in recent years but there are no generally accepted standards to govern their practice. Should there be? We answer this question by bringing the scholarly literature on citizen deliberation into dialogue with the lived experience of the people who study, design and implement mini-publics. We use Q methodology to locate five distinct perspectives on the integrity of mini-publics, and map the structure of agreement and dispute across them. We find that, across the five viewpoints, there is emerging consensus as well as divergence on integrity issues, with disagreement over what might be gained or lost by adapting common standards of practice, and possible sources of integrity risks. This article provides an empirical foundation for further discussion on integrity standards in the future…(More)”.

Reliability of U.S. Economic Data Is in Jeopardy, Study Finds

Curated on Posted on by Stefaan Verhulst

Article by Ben Casselman: “A report says new approaches and increased spending are needed to ensure that government statistics remain dependable and free of political influence.

Federal Reserve officials use government data to help determine when to raise or lower interest rates. Congress and the White House use it to decide when to extend jobless benefits or send out stimulus payments. Investors place billions of dollars worth of bets that are tied to monthly reports on job growth, inflation and retail sales.

But a new study says the integrity of that data is in increasing jeopardy.

The report, issued on Tuesday by the American Statistical Association, concludes that government statistics are reliable right now. But that could soon change, the study warns, citing factors including shrinking budgets, falling survey response rates and the potential for political interference.

The authors — statisticians from George Mason University, the Urban Institute and other institutions — likened the statistical system to physical infrastructure like highways and bridges: vital, but often ignored until something goes wrong.

“We do identify this sort of downward spiral as a threat, and that’s what we’re trying to counter,” said Nancy Potok, who served as chief statistician of the United States from 2017 to 2019 and was one of the report’s authors. “We’re not there yet, but if we don’t do something, that threat could become a reality, and in the not-too-distant future.”

The report, “The Nation’s Data at Risk,” highlights the threats facing statistics produced across the federal government, including data on education, health, crime and demographic trends.

But the risks to economic data are particularly notable because of the attention it receives from policymakers and investors. Most of that data is based on surveys of households or businesses. And response rates to government surveys have plummeted in recent years, as they have for private polls. The response rate to the Current Population Survey — the monthly survey of about 60,000 households that is the basis for the unemployment rate and other labor force statistics — has fallen to about 70 percent in recent months, from nearly 90 percent a decade ago…(More)”.

Integrating Artificial Intelligence into Citizens’ Assemblies: Benefits, Concerns and Future Pathways

Curated on Posted on by Stefaan Verhulst

Paper by Sammy McKinney: “Interest in how Artificial Intelligence (AI) could be used within citizens’ assemblies (CAs) is emerging amongst scholars and practitioners alike. In this paper, I make four contributions at the intersection of these burgeoning fields. First, I propose an analytical framework to guide evaluations of the benefits and limitations of AI applications in CAs. Second, I map out eleven ways that AI, especially large language models (LLMs), could be used across a CAs full lifecycle. This introduces novel ideas for AI integration into the literature and synthesises existing proposals to provide the most detailed analytical breakdown of AI applications in CAs to date. Third, drawing on relevant literature, four key informant interviews, and the Global Assembly on the Ecological and Climate crisis as a case study, I apply my analytical framework to assess the desirability of each application. This provides insight into how AI could be deployed to address existing  challenges facing CAs today as well as the concerns that arise with AI integration. Fourth, bringing my analyses together, I argue that AI integration into CAs brings the potential to enhance their democratic quality and institutional capacity, but realising this requires the deliberative community to proceed cautiously, effectively navigate challenging trade-offs, and mitigate important concerns that arise with AI integration. Ultimately, this paper provides a foundation that can guide future research concerning AI integration into CAs and other forms of democratic innovation…(More)”.

Drivers of Trust in Public Institutions

Curated on Posted on by Stefaan Verhulst

Press Release: “In an increasingly challenging environment – marked by successive economic shocks, rising protectionism, the war in Europe and ongoing conflicts in the Middle East, as well as structural challenges and disruptions caused by rapid technological developments, climate change and population aging – 44% of respondents now have low or no trust in their national government, surpassing the 39% of respondents who express high or moderately high trust in national government, according to a new OECD report.  

OECD Survey on Drivers of Trust in Public Institutions – 2024 Results, presents findings from the second OECD Trust Survey, conducted in October and November 2023 across 30 Member countries. The biennial report offers a comprehensive analysis of current trust levels and their drivers across countries and public institutions. 

This edition of the Trust Survey confirms the previous finding that socio-economic and demographic factors, as well as a sense of having a say in decision making, affect trust. For example, 36% of women reported high or moderately high trust in government, compared to 43% of men. The most significant drop in trust since 2021 is seen among women and those with lower levels of education. The trust gap is largest between those who feel they have a say and those who feel they do not have a say in what the government does. Among those who report they have a say, 69% report high or moderately high trust in their national government, whereas among those who feel they do not only 22% do…(More)”.

Big Tech-driven deliberative projects

Curated on Posted on by Stefaan Verhulst

Report by Canning Malkin and Nardine Alnemr: “Google, Meta, OpenAI and Anthropic have commissioned projects based on deliberative democracy. What was the purpose of each project? How was deliberation designed and implemented, and what were the outcomes? In this Technical Paper, Malkin and Alnemr describe the commissioning context, the purpose and remit, and the outcomes of these deliberative projects. Finally, they offer insights on contextualising projects within the broader aspirations of deliberative democracy…(More)”.

The Great Scrape: The Clash Between Scraping and Privacy

Curated on Posted on by Stefaan Verhulst

Paper by Daniel J. Solove and Woodrow Hartzog: “Artificial intelligence (AI) systems depend on massive quantities of data, often gathered by “scraping” – the automated extraction of large amounts of data from the internet. A great deal of scraped data is about people. This personal data provides the grist for AI tools such as facial recognition, deep fakes, and generative AI. Although scraping enables web searching, archival, and meaningful scientific research, scraping for AI can also be objectionable or even harmful to individuals and society.

Organizations are scraping at an escalating pace and scale, even though many privacy laws are seemingly incongruous with the practice. In this Article, we contend that scraping must undergo a serious reckoning with privacy law.  Scraping violates nearly all of the key principles in privacy laws, including fairness; individual rights and control; transparency; consent; purpose specification and secondary use restrictions; data minimization; onward transfer; and data security. With scraping, data protection laws built around these requirements are ignored.

Scraping has evaded a reckoning with privacy law largely because scrapers act as if all publicly available data were free for the taking. But the public availability of scraped data shouldn’t give scrapers a free pass. Privacy law regularly protects publicly available data, and privacy principles are implicated even when personal data is accessible to others.

This Article explores the fundamental tension between scraping and privacy law. With the zealous pursuit and astronomical growth of AI, we are in the midst of what we call the “great scrape.” There must now be a great reconciliation…(More)”.

Kenya’s biggest protest in recent history played out on a walkie-talkie app

Curated on Posted on by Stefaan Verhulst

Article by Stephanie Wangari: “Betty had never heard of the Zello app until June 18.

But as she participated in Kenya’s “GenZ protests” that month — one of the biggest in the country’s history — the app became her savior.

On Zello, “we were getting updates and also updating others on where the tear-gas canisters were being lobbed and which streets had been cordoned off,” Betty, 27, told Rest of World, requesting to be identified by a pseudonym as she feared backlash from the police. “At one point, I also alerted the group [about] suspected undercover investigative officers who were wearing balaclavas.”

The speed of communicating over Zello made it the primary tool to mobilize crowds and coordinate logistics during the protests. Stephanie Wangari

Nairobi witnessed massive protests in June as thousands of young Kenyans came out on the streets against a proposed bill that would increase taxes on staple foods and other essential goods and services. At least 39 people were killed, 361 were injured, and more than 335 were arrested by the police during the protests, according to human rights groups.

Amid the mayhem, Zello, an app developed by U.S. engineer Alexey Gavrilov in 2007, became the primary tool for protestors to communicate, mobilize crowds, and coordinate logistics. Six protesters told Rest of World that Zello, which allows smartphones to be used as walkie-talkies, helped them find meeting points, evade the police, and alert each other to potential dangers. 

Digital services experts and political analysts said the app helped the protests become one of the most effective in the country’s history.

According to Herman Manyora, a political analyst and lecturer at the University of Nairobi, mobilization had always been the greatest challenge in organizing previous protests in Kenya. The ability to turn their “phones into walkie-talkies” made the difference for protesters, he told Rest of World.

“The government realized that the young people were able to navigate technological challenges. You switch off one app, such as [X], they move to another,” Manyora said.

Zello was downloaded over 40,000 times on the Google Play store in Kenya between June 17 and June 25, according to data from the company. This was “well above our usual numbers,” a company spokesperson told Rest of World. Zello did not respond to additional requests for comment…(More)“