Mission Control: A History of the Urban Dashboard

Curated on Posted on by Stefaan Verhulst

Shannon Mattern at Places: “We know what rocket science looks like in the movies: a windowless bunker filled with blinking consoles, swivel chairs, and shirt-sleeved men in headsets nonchalantly relaying updates from “Houston” to outer space. Lately, that vision of Mission Control has taken over City Hall. NASA meets Copacabana, proclaimed the New York Times, hailing Rio de Janeiro’s Operations Center as a “potentially lucrative experiment that could shape the future of cities around the world.” The Times photographed an IBM executive in front of a seemingly endless wall of screens integrating data from 30 city agencies, including transit video, rainfall patterns, crime statistics, car accidents, power failures, and more. 1

Futuristic control rooms have proliferated in dozens of global cities. Baltimore has its CitiStat Room, where department heads stand at a podium before a wall of screens and account for their units’ performance.  The Mayor’s office in London’s City Hall features a 4×3 array of iPads mounted in a wooden panel, which seems an almost parodic, Terry Gilliam-esque take on the Brazilian Ops Center. Meanwhile, British Prime Minister David Cameron commissioned an iPad app – the “No. 10 Dashboard” (a reference to his residence at 10 Downing Street) – which gives him access to financial, housing, employment, and public opinion data. As The Guardian reported, “the prime minister said that he could run government remotely from his smartphone.”

This is the age of Dashboard Governance, heralded by gurus like Stephen Few, founder of the “visual business intelligence” and “sensemaking” consultancy Perceptual Edge, who defines the dashboard as a “visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance.” A well-designed dashboard, he says — one that makes proper use of bullet graphs, sparklines, and other visualization techniques informed by the “brain science” of aesthetics and cognition — can afford its users not only a perceptual edge, but a performance edge, too. The ideal display offers a big-picture view of what is happening in real time, along with information on historical trends, so that users can divine the how and why and redirect future action. As David Nettleton emphasizes, the dashboard’s utility extends beyond monitoring “the current situation”; it also “allows a manager to … make provisions, and take appropriate actions.”….

The dashboard market now extends far beyond the corporate world. In 1994, New York City police commissioner William Bratton adapted former officer Jack Maple’s analog crime maps to create the CompStat model of aggregating and mapping crime statistics. Around the same time, the administrators of Charlotte, North Carolina, borrowed a business idea — Robert Kaplan’s and David Norton’s “total quality management” strategy known as the “Balanced Scorecard” — and began tracking performance in five “focus areas” defined by the City Council: housing and neighborhood development, community safety, transportation, economic development, and the environment. Atlanta followed Charlotte’s example in creating its own city dashboard.

In 1999, Baltimore mayor Martin O’Malley, confronting a crippling crime rate and high taxes, designed CitiStat, “an internal process of using metrics to create accountability within his government.” (This rhetoric of data-tested internal “accountability” is prevalent in early dashboard development efforts.) The project turned to face the public in 2003, when Baltimore launched a website of city operational statistics, which inspired DCStat (2005), Maryland’s StateStat (2007), and NYCStat (2008). Since then, myriad other states and metro areas — driven by a “new managerialist” approach to urban governance, committed to “benchmarking” their performance against other regions, and obligated to demonstrate compliance with sustainability agendas — have developed their own dashboards.

The Open Michigan Mi Dashboard is typical of these efforts. The state website presents data on education, health and wellness, infrastructure, “talent” (employment, innovation), public safety, energy and environment, financial health, and seniors. You (or “Mi”) can monitor the state’s performance through a side-by-side comparison of “prior” and “current” data, punctuated with a thumbs-up or thumbs-down icon indicating the state’s “progress” on each metric. Another click reveals a graph of annual trends and a citation for the data source, but little detail about how the data are actually derived. How the public is supposed to use this information is an open question….(More)”

Gamification harnesses the power of games to motivate

Curated on Posted on by Stefaan Verhulst

Kevin Werbach at the Conversation: “Walk through any public area and you’ll see people glued to their phones, playing mobile games like Game of War and Candy Crush Saga. They aren’t alone. 59% of Americans play video games, and contrary to stereotypes, 48% of gamers are women. The US$100 billion video game industry is among the least-appreciated business phenomena in the world today.

But this isn’t an article about video games. It’s about where innovative organizations are applying the techniques that make those games so powerfully engaging: everywhere else.

Gamification is the perhaps-unfortunate name for the growing practice of applying structural elements, design patterns, and psychological insights from game design to business, education, health, marketing, crowdsourcing and other fields. Over the past four years, gamification has gone through a cycle of (over-)hype and (overblown) disappointment common for technological trends. Yet if you look carefully, you’ll see it everywhere.

Tapping into pieces of games

Gamification involves two primary mechanisms. The first is to take design structures from games, such as levels, achievements, points, and leaderboards — in my book, For the Win, my co-author and I label them “game elements” — and incorporate them into activities. The second, more subtle but ultimately more effective, is to mine the rich vein of design techniques that game designers have developed over many years. Good games pull you in and carry you through a journey that remains engaging, using an evolving balance of challenges and a stream of well crafted, actionable feedback.

Many enterprises now use tools built on top of Salesforce.com’s customer relationship management platform to motivate employees through competitions, points and leaderboards. Online learning platforms such as Khan Academy commonly challenge students to “level up” by sprinkling game elements throughout the process. Even games are now gamified: Microsoft’s Xbox One and Sony’s PS4 consoles offer a meta-layer of achievements and trophies to promote greater game-play.

The differences between a gamified system that incorporates good design principles and one that doesn’t aren’t always obvious on the surface. They show up in the results.

Duolingo is an online language-learning app. It’s pervasively and thoughtfully gamified: points, levels, achievements, bonuses for “streaks,” visual progression indicators, even a virtual currency with various ways to spend it. The well integrated gamification is a major differentiator for Duolingo, which happens to be the most successful tool of its kind. With over 60 million registered users, it teaches languages to more people than the entire US public school system.

Most of the initial high-profile cases of gamification were for marketing: for example, USA Network ramped up its engagement numbers with web-based gamified challenges for fans of its shows, and Samsung gave points and badges for learning about its products.

Soon it became clear that other applications were equally promising. Today, organizations are using gamification to enhance employee performance, promote health and wellness activities, improve retention in online learning, help kids with cancer endure their treatment regimen, and teach people how to code, to name just a few examples. Gamification has potential anywhere that motivation is an important element of success.

Gamification works because our responses to games are deeply hard-wired into our psychology. Game design techniques can activate our innate desires to recognize patterns, solve puzzles, master challenges, collaborate with others, and be in the drivers’ seat when experiencing the world around us. They can also create a safe space for experimentation and learning. After all, why not try something new when you know that even if you fail, you’ll get another life?…(More)

UNESCO demonstrates global impact through new transparency portal

Curated on Posted on by Stefaan Verhulst

“Opendata.UNESCO.org  is intended to present comprehensive, quality and timely information about UNESCO’s projects, enabling users to find information by country/region, funding source, and sector and providing comprehensive project data, including budget, expenditure, completion status, implementing organization, project documents, and more. It publishes program and financial information that are in line with UN system-experience of the IATI (International Aid Transparency Initiative) standards and other relevant transparency initiatives. UNESCO is now part of more than 230 organizations that have published to the IATI Registry, which brings together donor and developing countries, civil society organizations and other experts in aid information who are committed to working together to increase the transparency of aid.

Since its creation 70 years ago, UNESCO has tirelessly championed the causes of education, culture, natural sciences, social and human sciences, communication and information, globally. For instance – started in March 2010, the program for the Enhancement of Literacy in Afghanistan (ELA) benefited from a $19.5 million contribution by Japan. It aimed to improve the level of literacy, numeracy and vocational skills of the adult population in 70 districts of 15 provinces of Afghanistan. Over the next three years, until April 2013, the ELA programme helped some 360,000 adult learners in General Literacy compotency. An interactive map allows for an easy identification of UNESCO’s high-impact programs, and up-to-date information of current and future aid allocations within and across countries.

Public participation and interactivity are key to the success of any open data project. http://Opendata.UNESCO.org will evolve as Member States and partners will get involved, by displaying data on their own websites and sharing data among different networks, building and sharing applications, providing feedback, comments, and recommendations. …(More)”

Big Data Is an Economic Justice Issue, Not Just a Privacy Problem

Curated on Posted on by Stefaan Verhulst

in the Huffington Post: “The control of personal data by “big data” companies is not just an issue of privacy but is becoming a critical issue of economic justice, argues a new report issued by the organization Data Justice>, which itself is being publicly launched in conjunction with the report. ..

At the same time, big data is fueling economic concentration across our economy. As a handful of data platforms generate massive amounts of user data, the barriers to entry rise, since potential competitors have little data themselves to entice advertisers compared with the incumbents, who have both the concentrated processing power and the supply of user data to dominate particular sectors. With little competition, companies end up with little incentive to either protect user privacy or share the economic value of that user data with the consumers generating those profits.

The report argues for a threefold approach to making big data work for everyone in the economy, not just for the big data platforms’ shareholders:

  • First, regulators need to strengthen user control of their own data by both requiring explicit consent for all uses of the data and better informing users of how it’s being used and how companies profit from that data.
  • Second, regulators need to factor control of data into merger review, and to initiate antitrust actions against companies like Google where monopoly control of a sector like search advertising has been established.
  • Third, policymakers should restrict practices that harm consumers, including banning price discrimination where consumers are not informed of all discount options available and bringing the participation of big data platforms in marketing financial services under the regulation of the Consumer Financial Protection Bureau.

Data Justice itself has been founded as an organization “to promote public education and new alliances to challenge the danger of big data to workers, consumers and the public.” It will work to educate the public, policymakers and organizational allies on how big data is contributing to economic inequality in the economy. Its new website at datajustice.org is intended to bring together a wide range of resources highlighting the economic justice aspects of big data.”

Our New Three Rs: Rigor, Relevance, and Readability

Curated on Posted on by Stefaan Verhulst

Article by Stephen J. Del Rosso in Governance: “…Because of the dizzying complexity of the contemporary world, the quest for a direct relationship between academic scholarship and its policy utility is both quixotic and unnecessary. The 2013 U.S. Senate’s vote to prohibit funding for political science projects through the National Science Foundation, except for those certified “as promoting national security or the economic interests of the United States,” revealed a fundamental misreading of the nonlinear path between idea and policy. Rather than providing a clear blueprint for addressing emergent or long-standing challenges, a more feasible role for academic scholarship is what political scientist Roland Paris describes as helping to “order the world in which officials operate.” Scholarly works can “influence practitioners’ understandings of what is possible or desirable in a particular policy field or set of circumstances,” he believes, by “creating operational frameworks for … identifying options and implementing policies.”

It is sometimes claimed that think tanks should play the main role in conveying scholarly insights to policymakers. But, however they may have mastered the sound bite, the putative role of think tanks as effective transmission belts for policy-relevant ideas is limited by their lack of academic rigor and systematic peer review. There is also a tendency, particularly among some “Inside the Beltway” experts, to trim their sails to the prevailing political winds and engage in self-censorship to keep employment options open in current or future presidential administrations. Scholarship’s comparative advantage in the marketplace of ideas is also evident in terms of its anticipatory function—the ability to loosen the intellectual bolts for promising policies not quite ready for implementation. A classic example is Swedish Nobel laureate Gunner Myrdal’s 1944 study of race relations, The American Dilemma, which was largely ignored and even disavowed by its sponsors for over a decade until it proved essential to the landmark Supreme Court decision in Brown v. Board of Education. Moreover, it should also be noted, rather than providing a detailed game plan for addressing the problem of race in the country, Myrdal’s work was a quintessential example of the power of scholarship to frame critically important issues.

To bridge the scholarship–policy gap, academics must balance rigor and relevance with a third “R”—readability. There is no shortage of important scholarly work that goes unnoticed or unread because of its presentation. Scholars interested in having influence beyond the ivory tower need to combine their pursuit of disciplinary requirements with efforts to make their work more intelligible and accessible to a broader audience. For example, new forms of dissemination, such as blogs and other social media innovations, provide policy-relevant scholars with ample opportunities to supplement more traditional academic outlets. The recent pushback from the editors of the International Studies Association’s journals to the announced prohibition on their blogging is one indication that the cracks in the old system are already appearing.

At the risk of oversimplification, there are three basic tribes populating the political science field. One tribe comprises those who “get it” when it comes to the importance of policy relevance, a second eschews such engagement with the real world in favor of knowledge for knowledge’s sake, and a third is made up of anxious untenured assistant professors who seek to follow the path that will best provide them with secure employment. If war, as was famously said, is too important to be left to the generals, then the future of the political science field is too important to be left to the intellectual ostriches who bury their heads in self-referential esoterica. However, the first tribe needs to be supported, and the third tribe needs to be shown that there is professional value in engaging with the world, both to enlighten and, perhaps more importantly, to provoke—a sentiment the policy-relevant scholar and inveterate provocateur, Huntington, would surely have endorsed…(More)”

Managerial Governance and Transparency in Public Sector to Improve Services for Citizens and Companies

Curated on Posted on by Stefaan Verhulst

Paper by Nunzio Casalino and Peter Bednar: “Recent debate and associated initiatives dealing with public sector innovation have mainly aimed at improving the effectiveness and efficiency of the delivery of public services and improved transparency and user friendliness. Beyond typical administrative reforms, innovation is expected to help address societal challenges such as the aging population, inclusion, health care, education, public safety, environment and greenhouse gas emissions reduction. The public sector consists of a complex open system of organizations with various tasks. Therefore, decision-making can be slower than in the private sector because of large chains of command. Innovations here will often have an impact across this complex organizational structure, and thus must be supported by a robust strategy. To strengthen democracy, promote government efficiency and effectiveness, discourage wastes and misuses of government resources, public administrations have to promote a new stronger level of openness in government. The purpose of this manuscript is to describe an innovative approach for the governance of public systems and services, currently applied in the Italian public administration domain, which could be easily replicated in other countries as well. Two initiatives, to collect and provide relevant public information gathered from different and heterogeneous public organizations, to improve government processes and increase quality of services for citizens and companies, are described. The cases adopted have been validated through a case analysis approach involving the Italian Agency for the public administration digitalization to understand new e-government scenarios within the context of governmental reforms heavily influenced by the principles of Open Government Model….(More)

New take on game theory offers clues on why we cooperate

Curated on Posted on by Stefaan Verhulst

Alexander J Stewart at The Conversation: “Why do people cooperate? This isn’t a question anyone seriously asks. The answer is obvious: we cooperate because doing so is usually synergistic. It creates more benefit for less cost and makes our lives easier and better.
Maybe it’s better to ask why don’t people always cooperate. But the answer here seems obvious too. We don’t do so if we think we can get away with it. If we can save ourselves the effort of working with someone else but still gain the benefits of others’ cooperation. And, perhaps, we withhold cooperation as punishment for others’ past refusal to collaborate with us.
Since there are good reasons to cooperate – and good reasons not to do so – we are left with a question without an obvious answer: under what conditions will people cooperate?
Despite its seeming simplicity, this question is very complicated, from both a theoretical and an experimental point of view. The answer matters a great deal to anyone trying to create an environment that fosters cooperation, from corporate managers and government bureaucrats to parents of unruly siblings.
New research into game theory I’ve conducted with Joshua Plotkin offers some answers – but raises a lot of questions of its own too.
Traditionally, research into game theory – the study of strategic decision making – focused either on whether a rational player should cooperate in a one-off interaction or on looking for the “winning solutions” that allow an individual who wants to cooperate make the best decisions across repeated interactions.
Our more recent inquiries aim to understand the subtle dynamics of behavioral change when there are an infinite number of potential strategies (much like life) and the game payoffs are constantly shifting (also much like life).
By investigating this in more detail, we can better learn how to incentivize people to cooperate – whether by setting the allowance we give kids for doing chores, by rewarding teamwork in school and at work or even by how we tax to pay for public benefits such as healthcare and education.
What emerges from our studies is a complex and fascinating picture: the amount of cooperation we see in large groups is in constant flux, and incentives that mean well can inadvertently lead to less rather than more cooperative behavior….(More)”

The Data Disclosure Decision

Curated on Posted on by Stefaan Verhulst

“The CIO Council Innovation Committee has released its first Open Data case study, The Data Disclosure Decision, showcasing the Department of Education (Education) Disclosure Review Board.
The Department of Education is a national warehouse for open data across a decentralized educational system, managing and exchanging education related data from across the country. Education collects large amounts of aggregate data at the state, district, and school level, disaggregated by a number of demographic variables. A majority of the data Education collects is considered personally identifiable information (PII), making data disclosure avoidance plans a mandatory component of Education’s data releases. With their expansive data sets and a need to protect sensitive information, Education quickly realized the need to organize and standardize their data disclosure protocol.
Education formally established the Data Disclosure Board with Secretary of Education Arne Duncan signing their Charter in August 2013. Since its inception, the Disclosure Review Board has recognized substantial successes and has greatly increased the volume and quality of data being released. Education’s Disclosure Review Board is continually learning through its open data journey and improving their approach through cultural change and leadership buy-in.
Learn more about Education’s Data Review Board’s story by reading The Data Disclosure Decision where you will find the full account of their experience and what they learned along the way. Read The Data Disclosure Decision “

Civic Media Project

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Site and Book edited by Eric Gordon and Paul Mihailidis: “Civic life is comprised of the attention and actions an individual devotes to a common good. Participating in a human rights rally, creating and sharing a video online about unfair labor practices, connecting with neighbors after a natural disaster: these are all civic actions wherein the actor seeks to benefit a perceived common good. But where and how civic life takes place, is an open question. The lines between the private and the public, the self-interested and the civic are blurring as digital cultures transform means and patterns of communication around the world.

As the definition of civic life is in flux, there is urgency in defining and questioning the mediated practices that compose it. Civic media are the mediated practices of designing, building, implementing or using digital tools to intervene in or participate in civic life. The Civic Media Project (CMP) is a collection of short case studies from scholars and practitioners from all over the world that range from the descriptive to the analytical, from the single tool to the national program, from the enthusiastic to the critical. What binds them together is not a particular technology or domain (i.e. government or social movements), but rather the intentionality of achieving a common good. Each of the case studies collected in this project reflects the practices associated with the intentional effort of one or many individuals to benefit or disrupt a community or institution outside of one’s intimate and professional spheres.

As the examples of civic media continue to grow every day, the Civic Media Project is intended as a living resource. New cases will be added on a regular basis after they have gone through an editorial process. Most importantly, the CMP is meant to be a place for conversation and debate about what counts as civic, what makes a citizen, what practices are novel, and what are the political, social and cultural implications of the integration of technology into civic lives.

How to Use the Site

Case studies are divided into four sections: Play + Creativity, Systems + Design, Learning + Engagement, and Community + Action. Each section contains about 25 case studies that address the themes of the section. But there is considerable crossover and thematic overlap between sections as well. For those adventurous readers, the Tag Cloud provides a more granular entry point to the material and a more diverse set of connections.

We have also developed a curriculum that provides some suggestions for educators interested in using the Civic Media Project and other resources to explore the conceptual and practical implications of civic media examples.

One of the most valuable elements of this project is the dialogue about the case studies. We have asked all of the project’s contributors to write in-depth reviews of others’ contributions, and we also invite all readers to comment on cases and reviews. Do not be intimidated by the long “featured comments” in the Disqus section—these formal reviews should be understood as part of the critical commentary that makes each of these cases come alive through discussion and debate.

The Book

Civic Media: Technology, Design, Practice is forthcoming from MIT Press and will serve as the print book companion to the Civic Media Project. The book identifies the emerging field of Civic Media by brining together leading scholars and practitioners from a diversity of disciplines to shape theory, identify problems and articulate opportunities.  The book includes 19 chapters (and 25 case studies) from fields as diverse as philosophy, communications, education, sociology, media studies, art, policy and philanthropy, and attempts to find common language and common purpose through the investigation of civic media….(More)”

How Open Is University Data?

Curated on Posted on by Stefaan Verhulst

Daniel Castro  at GovTech: “Many states now support open data, or data that’s made freely available without restriction in a nonproprietary, machine-readable format, to increase government transparency, improve public accountability and participation, and unlock opportunities for civic innovation. To date, 10 states have adopted open data policies, via executive order or legislation, and 24 states have built open data portals. But while many agencies have joined the open data movement, state colleges and universities have largely ignored this opportunity. To remedy this, policymakers should consider how to extend open data policies to state colleges and universities.

There are many potential benefits of open data for higher education. First, it can help prospective students and their parents better understand the value of different degree programs. One way to control rising higher ed costs is to create more informed consumers. The feds are already pushing for such changes. President Obama and Education Secretary Arne Duncan called for schools to make more information publicly available about the costs of obtaining a college degree, and the White House launched the College Scorecard, an online tool to compare data about the average tuition cost, size of loan payments and loan default rate for different schools.

But students deserve more detailed information. Prospective students should be able to decide where to attend and what to study based on historical data like program costs, percentage of students completing the program and how long they take to do so, and what kind of earning power they have after graduating.

Second, open data can aid better fiscal oversight and accountability of university operations. In 2014, states provided about $76 billion in support for higher ed, yet few colleges and universities have adopted open data policies to increase the transparency of their budgets. Contrast this with California cities like Oakland, Palo Alto and Los Angeles, which created online tools to let others explore and visualize their budgets. Additional oversight, including from the public, could help reduce fraud, waste and abuse in higher education, save taxpayers money and create more opportunities for public participation in state budgeting.

Third, open data can be a valuable resource for producing innovations that make universities a better place to work and study. Large campuses are basically small cities, and many cities have found open data useful for improving public safety and optimizing transportation services. Universities hold much untapped data: course catalogs, syllabi, bus schedules, campus menus, campus directories, faculty evaluations, etc. Creating portals to release these data sets and building application programming interfaces to access this information would give developers direct access to data that students, faculty, alumni and other stakeholders could use to build apps and services to improve the college experience….(More)”