How will security attitudes change in the era of the smart city?

Curated on Posted on by Stefaan Verhulst

Chloe Green at Information Age: “The phrase ‘Cities of the Future’ conjures up so many different images, from the utopia of The Jetsons to the dystopia of Judge Dredd. But one thing that most agree on is the connected nature of our cities, with every aspect of life being connected to the internet, machines communicating with machines and with us.

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Connected cities, also called smart cities, are one aspect of the Internet of Things. Smart cities are where services use technology to be more efficient and cost-effective, from traffic and transport systems to waste management to energy and healthcare…. – with these technological advances come big concerns. Specifically these concerns revolve around data and its protection.

A connected city will be generating huge quantities of data, which will be shared from machine to machine and department to department. That’s a lot of data to target, and a lot of attack vectors to get at it.

And, as this article on Dark Reading points out, those attack vectors include the sensors themselves, which can be hacked and used to feed fake data into the system. This can result in transport systems being shut down, for example. In a big city that is a quick route to total mayhem….

Hiding the data away on an internal network won’t work, in fact that goes against the very idea of a smart city, where data sharing is the norm. The problem is, many of the companies producing hardware and software for smart cities are not experts in cyber security and so it’s often an after-thought. There is also a startling lack of standards in the smart city industry at the moment.

That is slowly changing though; Securing Smart Cities is a non-profit organisation made up of cyber security companies such as Kaspersky Lab, research bodies such as IOActive and industry bodies like the Cloud Security Alliance.

Similarly, there have been calls for smart cities to have a Computer Emergency Response Team (CERT) on standby in case of a cyber attack against the infrastructure.

But in some ways new security threats posed by smart cities are not too different from what we’ve seen with the emergence of mobile and cloud computing. What’s changed is the perimeter of the network; it’s no longer contained to a data centre. The same rules that apply here could well apply to smart cities.

Access management will play a big role in securing smart cities; ensuring only the right people (or devices) from the right location can interact with each other can help to keep the bad guys out.

From encryption to DDoS mitigation to intelligent traffic management, there are systems that can be put in place to secure the data that smart cities and the IoT need to be truly effective…..(More)

How Startups Are Transforming the Smart City Movement

Curated on Posted on by Stefaan Verhulst

Jason Shueh at GovTech: “Remember the 1990s visions of the future? Those first incantations of the sweeping “smart city,” so technologically utopian and Tomorrowland-ish in design? The concept and solutions were pitched by tech titans like IBM and Cisco, cost obscene amounts of money, and promised equally outlandish levels of innovation.

It was a drive — as idealistic as it was expedient — to spark a new industry that infused cities with data, analytics, sensors and clean energy. Two-and-a-half decades later, the smart city market has evolved. Its solutions are more pragmatic and its benefits more potent. Evidence brims inSingapore, where officials boast that they can predict traffic congestion an hour in advance with 90 percent accuracy. Similarly, in Chicago, the city has embraced analytics to estimate rodent infestations and prioritizerestaurant inspections. These of course are a few standouts, but as many know, the movement is highly diverse and runs its fingers through cities and across continents.

And yet what’s not as well-known is what’s happened in the last few years. The industry appears to be undergoing another metamorphosis, one that takes the ingenuity inspired by its beginnings and reimagines it with the help of do-it-yourself entrepreneurs….

Asked for a definition, Abrahamson centered his interpretation on tech that enhances quality of life. With the possible exception of health care, finance and education — systems large enough to merit their own categories, Abrahamson explains smart cities by highlighting investment areas at Urban.us. Specific areas are packaged as follows:

Mobility and Logistics: How cities move people and things to, from and within cities.

Built Environment: The public and private spaces in which citizens work and live.

Utilities: Critical resources including water, waste and energy.

Service Delivery: How local governments provide services ranging from public works to law enforcement….

Who’s Investing?

….Here is a sampling of a few types, with examples of their startup investments.

General Venture Capitalists

a16z (Andreessen Horowitz) – Mapillary and Moovit

Specialty Venture Capitalists

Fontinalis – Lyft, ParkMe, LocoMobi

Black Coral Capital – Digital Lumens, Clean Energy Collective, newterra

Govtech Fund – AmigoCloud, Mark43, MindMixer

Corporate Venture Capitalists

Google Ventures – Uber, Skycatch, Nest

Motorola Solutions Venture Capital – CyPhy Works and SceneDoc

BMW i Ventures – Life360 and ChargePoint

Impact/Social Investors

Omidyar Network – SeeClickFix and Nationbuilder

Knight Foundation – Public Stuff, Captricity

Kapor Capital – Uber, Via, Blocpower

1776 – Radiator Labs, Water Lens… (More)

Inside the Nudge Unit: How small changes can make a big difference

Curated on Posted on by Stefaan Verhulst

Book by David Halpern: “Every day we make countless decisions, from the small, mundane things to tackling life’s big questions, but we don’t always make the right choices.

Behavioural scientist Dr David Halpern heads up Number 10’s ‘Nudge Unit’, the world’s first government institution that uses behavioural economics to examine and influence human behaviour, to ‘nudge’ us into making better decisions. Seemingly small and subtle solutions have led to huge improvements across tax, healthcare, pensions, employment, crime reduction, energy conservation and economic growth.

Adding a crucial line to a tax reminder brought forward millions in extra revenue; refocusing the questions asked at the job centre helped an extra 10 per cent of people come off their benefits and back into work; prompting people to become organ donors while paying for their car tax added an extra 100,000 donors to the register in a single year.

After two years and dozens of experiments in behavioural science, the results are undeniable. And now David Halpern and the Nudge Unit will help you to make better choices and improve your life…(More)”

Customer-Driven Government

Curated on Posted on by Stefaan Verhulst

Jane Wiseman at DataSmart City Solutions: “Public trust in government is low — of the 43 industries tracked in the American Customer Satisfaction Index, only one ranks lower than the federal government in satisfaction levels.  Local government ranks a bit higher than the federal government, but for most of the public, that makes little difference. It’s time for government to change that perception by listening to its customers and improving service delivery.

What can the cup holder in your car teach government about customer engagement? A cup holder would be hard to live without — it keeps a latte from spilling and has room for keys and a phone. But the cup holder was not always such a multi-tasker. The first ones were shallow indentations in the plastic on the inside of the glove box. Accelerate and the drinks went flying. Did a brilliant automotive engineer decide that was a design flaw and fix it? No. It was only when Chrysler received more complaints about the cup holder than about anything else in their cars that they were forced to innovate. Don Clark, a DaimlerChrysler engineer known as the “Cup Holder King,” designed the first of the modern cup holders, debuting in the company’s 1984 minivans. The engineersthought they knew what their customers wanted (more powerful engines, better fuel economy, safety features) but it wasn’t until they listened to customers’ comments that they put in the cup holder. And sales took off.

Today, we’re awash in customer feedback, seemingly everywhere but government.  Over the past decade, customer feedback ratings for products and services have shown up everywhere — whether in a review on Yelp, a “like” on Facebook, or a Tweet about the virtues or shortcomings of a product or service.  Ratings help draw attention to poor quality and allow companies to address these gaps.  Many companies routinely follow up a customer interaction with a satisfaction survey.  This data drives improvement efforts aimed at keeping customers happy.  Some companies aggressively manage their online reviews, seeking to increase their NPS, or net promoter score.  Many people really like to provide feedback — there are 77 million reviews on Yelp to date, according to the company.  Imagine the power of that many reviews of government service.

If customer input can influence the automotive industry, and can help consumers make better decisions, what if we turned this energy toward government?  After all, the government is run “by the people” and “for the people” — what if citizens gave government real-time guidance on improving services?  And could leaders in government ask customers what they want, instead of presuming to know?  This paper explores these questions and suggests a way forward.

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If I were a mayor, how would I begin harnessing customer feedback to improve service delivery?  I would build a foundation for improving core city operations (trash pickup, pothole fixing, etc.) by using the same three questions Kansas City uses for follow-up surveys to all who contact 311.  Upon that foundation I would layer additional outreach on a tactical, ad hoc basis.  I would experiment with the growing body of tools for engaging the public in shaping tactical decisions, such as how to allocate capital projects and where to locate bike share hubs.

To get an even deeper insight into the customer experience, I might copy what Somerville, MA has done with its Secret Resident program.  Trained volunteers assess the efficiency, courtesy, and ease of use of selected city departments.  The volunteers transact typical city services by phone or in person, and then document their customer experience.  They rate the agencies, and the 311 call center, and provide assessments that can help improve customer service.

By listening to and leveraging data on constituent calls for service, government can move from a culture of reaction to a proactive culture of listening and learning from the data provided by the public.  Engaging the public, and following through on the suggestions they give, can increase not only the quality of government service, but the faith of the public that government can listen and respond.

Every leader in government should commit to getting feedback from customers — it’s the only way to know how to increase their satisfaction with the services.  There is no more urgent time to improve the customer experience…(More)

2015 Hype Cycle for Emerging Technologies

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Gartner: “The journey to digital business continues as the key theme of Gartner, Inc.’s “Hype Cycle for Emerging Technologies, 2015.” New to the Hype Cycle this year is the emergence of technologies that support what Gartner defines as digital humanism — the notion that people are the central focus in the manifestation ofdigital businesses and digital workplaces.

The Hype Cycle for Emerging Technologies report is the longest-running annual Hype Cycle, providing a cross-industry perspective on the technologies and trends that business strategists, chief innovation officers, R&D leaders, entrepreneurs, global market developers and emerging-technology teams should consider in developing emerging-technology portfolios.

“The Hype Cycle for Emerging Technologies is the broadest aggregate Gartner Hype Cycle, featuring technologies that are the focus of attention because of particularly high levels of interest, and those that Gartner believes have the potential for significant impact,” said Betsy Burton, vice president and distinguished analyst at Gartner. “This year, we encourage CIOs and other IT leaders to dedicate time and energy focused on innovation, rather than just incremental business advancement, while also gaining inspiration by scanning beyond the bounds of their industry.”

Major changes in the 2015 Hype Cycle for Emerging Technologies (see Figure 1) include the placement ofautonomous vehicles, which have shifted from pre-peak to peak of the Hype Cycle. While autonomous vehicles are still embryonic, this movement still represents a significant advancement, with all major automotive companies putting autonomous vehicles on their near-term roadmaps. Similarly, the growing momentum (from post-trigger to pre-peak) in connected-home solutions has introduced entirely new solutions and platforms enabled by new technology providers and existing manufacturers.

Figure 1. Hype Cycle for Emerging Technologies, 2015

Source: Gartner (August 2015)

“As enterprises continue the journey to becoming digital businesses, identifying and employing the right technologies at the right time will be critical,” said Ms. Burton. “As we have set out on the Gartner roadmap to digital business, there are six progressive business era models that enterprises can identify with today and to which they can aspire in the future….(More)”

Local Governments Need Financial Transparency Tools

Curated on Posted on by Stefaan Verhulst

Cities of the Future: “Comprehensive financial transparency — allowing anyone to look up the allocation of budgets, expenses by department, and even the ledger of each individual expense as it happens — can help local governments restore residents’ confidence, help manage the budget efficiently and make more informed decisions for new projects and money allocation.

A few weeks ago, we had municipal elections in Spain. Many local governments changed hands and the new administrations had to review the current budgets, see where money was being spent and, on occasion, discovered expenses they were not expecting.

As costs rise and cities find it more difficult to provide the same services without raising taxes, citizens among others are demanding full disclosure of income and expenses.

Tools such as OpenGov platform are helping cities accomplish that goal…Earlier this year the city of Beaufort (pop. 13,000), South Carolina’s second oldest city known for its historic charm and moss-laden oak trees, decided to implement OpenGov. It rolled out the platform to the public last February, becoming the first city in the State to provide the public with in-depth, comprehensive financial data (spanning five budget years).

The reception by the city council and residents was extremely positive. Residents can now look up where their tax money goes down to itemized expenses. They can also see up-to-date charts of every part of the budget, how it is being spent, and what remains to be used. City council members can monitor the administration’s performance and ask informed questions at town meetings about the budget use, right down to the smallest expenses….

Many cities are now implementing open data tools to share information on different aspects of city services, such as transit information, energy use, water management, etc. But those tools are difficult to use and do not provide comprehensive financial information about the use of public money. …(More)”

Collective Intelligence in Patient Organisations

Curated on Posted on by Stefaan Verhulst
New report by Lydia Nicholas and Stefana Broadbent (Nesta):”… examines patient organisations’ ever more critical role as knowledge brokers in an increasingly complex, data-rich healthcare system.

Key findings

  • Patient organisations are important examples of collective intelligence practiced in challenging conditions with the aim of tackling complex problems.
  • With more long term conditions and multimorbidities, more data, more available options in diagnostics, treatments, and care, knowledge is becoming one of the most critical assets of patients seeking optimal care.
  • Patient organisations, working as collectives, are in an excellent position to support the work of translating, assembling and analysing the information involved in healthcare.
  • Innovative patient organisations are already supporting the development of peer relationships, driving ambitious research programmes, sharing skills and unlocking the energy and expertise of patients. But they need support from better tools to extend this critical work.

Unlike many popular examples of collective intelligence such as open source software, people coming to patient organisations are not motivated by pre-existing technical skills, but by urgent personal needs. This makes them a hugely productive site of research.

The ‘thinking challenges’ patients face are enormous and complex, involving an ever-growing store of medical information, the practical and bureaucratic skills of living with a condition. Many go beyond adherence to understanding and partaking in research.

The health care system is under strain from increasing demand and resource pressure. The NHS and other healthcare networks have committed to engage and empower patients and support them in developing expertise, enabling them to take a more active role in their own care. But knowledge tools and systems that engage only with individuals tend to exacerbate existing health care divides. Health knowledge work is hard, and requires time and resources.

In this report we argue that patient organisations have a pivotal role to play in distributing the burden and benefit of knowledge work amongst participants. They need new and better tools to support their work developing connections between the many individuals and institutions of the healthcare system, driving ambitious research programmes, and facilitating peer support….(More)

 

‘Smart Cities’ Will Know Everything About You

Curated on Posted on by Stefaan Verhulst

Mike Weston in the Wall Street Journal: “From Boston to Beijing, municipalities and governments across the world are pledging billions to create “smart cities”—urban areas covered with Internet-connected devices that control citywide systems, such as transit, and collect data. Although the details can vary, the basic goal is to create super-efficient infrastructure, aid urban planning and improve the well-being of the populace.

A byproduct of a tech utopia will be a prodigious amount of data collected on the inhabitants. For instance, at the company I head, we recently undertook an experiment in which some staff volunteered to wear devices around the clock for 10 days. We monitored more than 170 metrics reflecting their daily habits and preferences—including how they slept, where they traveled and how they felt (a fast heart rate and no movement can indicate excitement or stress).

If the Internet age has taught us anything, it’s that where there is information, there is money to be made. With so much personal information available and countless ways to use it, businesses and authorities will be faced with a number of ethical questions.

In a fully “smart” city, every movement an individual makes can be tracked. The data will reveal where she works, how she commutes, her shopping habits, places she visits and her proximity to other people. You could argue that this sort of tracking already exists via various apps and on social-media platforms, or is held by public-transport companies and e-commerce sites. The difference is that with a smart city this data will be centralized and easy to access. Given the value of this data, it’s conceivable that municipalities or private businesses that pay to create a smart city will seek to recoup their expenses by selling it….

Recent history—issues of privacy and security on social networks and chatting apps, and questions about how intellectual-property regulations apply online—has shown that the law has been slow to catch up with digital innovations. So businesses that can purchase smart-city data will be presented with many strategic and ethical concerns.

What degree of targeting is too specific and violates privacy? Should businesses limit the types of goods or services they offer to certain individuals? Is it ethical for data—on an employee’s eating habits, for instance—to be sold to employers or to insurance companies to help them assess claims? Do individuals own their own personal data once it enters the smart-city system?

With or without stringent controlling legislation, businesses in a smart city will need to craft their own policies and procedures regarding the use of data. A large-scale misuse of personal data could provoke a consumer backlash that could cripple a company’s reputation and lead to monster lawsuits. An additional problem is that businesses won’t know which individuals might welcome the convenience of targeted advertising and which will find it creepy—although data science could solve this equation eventually by predicting where each individual’s privacy line is.

A smart city doesn’t have to be as Orwellian as it sounds. If businesses act responsibly, there is no reason why what sounds intrusive in the abstract can’t revolutionize the way people live for the better by offering services that anticipates their needs; by designing ultraefficient infrastructure that makes commuting a (relative) dream; or with a revolutionary approach to how energy is generated and used by businesses and the populace at large….(More)”

Collaborative Innovation

Curated on Posted on by Stefaan Verhulst

Book by Mitsuru Kodama on “Developing Health Support Ecosystems…With the development of the aging society and the increased importance of emergency risk management in recent years, a large number of medical care challenges – advancing medical treatments, care & support, pharmacological treatments, greater health awareness, emergency treatments, telemedical treatment and care, the introduction of electronic charts, and rising costs – are emerging as social issues throughout the whole world. Hospitals and other medical institutions must develop and maintain superior management to achieve systems that can provide better medical care, welfare and health while enabling “support innovation.” Key medical care, welfare and health industries play a crucial role in this, but also of importance are management innovation models that enable “collaborative innovation” by closely linking diverse fields such as ICT, energy, electric equipment, machinery and transport.

Looking across different industries, Collaborative Innovation offers new knowledge and insights on the extraordinary value and increasing necessity of collaboration across different organizations in improving the health and lives of people. It breaks new ground with its research theme of building “health support ecosystems,” focusing on protecting people through collaborative innovation. This book opens up new, wide-ranging interdisciplinary academic research domains combining the humanities with science across various areas including general business administration, economics, information technology, medical informatics and drug information science….(More)”

Helping the public sector get innovative while saving money

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European Commission Press Release: “Innovation procurement is a public procurement practice according to which public authorities request businesses to develop or buy innovative products or services that fit these organisations’ specific needs. For example, it could help hospitals use e-health tools allowing doctors to monitor their patients’ condition from a distance; it could allow local authorities to improve traffic management in their region, hence reducing congestion and pollution, improving road safety and using the road network effectively; it could also help cities better manage street lighting to make roads safer and more attractive, while increasing energy efficiency; it could help public administration improve efficiency through the use of cloud solutions. Public Procurement in Europe represents a 19% of GDP in Europe -or around € 2,400 billion a year. Innovation procurement also helps boost smaller, more innovative companies, as it means using public procurement funds to buy products or services also from smaller suppliers who are trying to find new ways of dealing with specific needs.

The European Assistance for Innovation Procurement (EAFIP) initiative will help those in charge of public procurement design and implement processes to access such services.

More specifically:

  • it will provide them with a toolkit to help in the procedure;
  • It will offer training: 9 workshops, each dedicated to a different subject area such as health or transport will be organised across Europe, providing participants with good practice approaches and hands-on support. Events will be announced on this page;
  • It will raise awareness around public procurement of ICT solutions through 3 EU-wide events, where new ideas and initiatives for EU-wide cooperation on public procurement will be discussed….(More)