Design thinking and health communication: learning from failure

Curated on Posted on by Stefaan Verhulst

Priyanka Dutt at BBC Media Action: “Anyone working in international development will attest that human-centred design (HCD) has been a ‘trending topic’ in recent years. Design thinking has been applied to a range of challenges, from supporting democratic transition in Libya to building an all-terrain wheelchair for under $200. Melinda Gates even hailed HCD as the innovation changing the most lives in the developing world.

But what exactly is design thinking? It involves bringing together multi-disciplinary teams – think creative writers working alongside ICT specialists – to address challenges through rapid prototyping and repeated testing. At the core of HCD is building empathy with the people you’re designing for with the overarching aim of producing something genuinely valuable to them.

Marrying these principles with our own core value of putting audiences at the heart of everything we do, we decided to set up a ‘laboratory’ in Bihar, in northern India, which aimed to improve child and maternal health through communication. We saw Bihar as a great site for HCD-style innovation because it offered us the scope to test and fine tune new ways of using communication to promote healthy behaviours for women and children alike.

Bihar is home to 29 million women of reproductive age, who give birth 3 million times every year. And although Bihar’s maternal mortality rate has declined in recent years to 93 per 100,000 live births, it is still well above the Sustainable Development Goals target of 70. As for the communication challenges, less than a fifth of these women watch TV and only 12% listen to the radio.

Yet the lab’s early creations achieved a great deal. Over 50,000 people have graduated from our Mobile Academy training course, which is delivered through mobile phone audio messages. The course teaches health workers how to communicate more effectively to persuade families to lead healthier lives.

We also produced a set of cards and audio messages delivered via mobile phone – called Mobile Kunji – for health workers to use during their visits with families. The evidence shows that families subsequently asked health workers more questions and were more likely to follow advice on preparing for birth, family planning and how to feed babies.

Rethinking strategy: learning from failure

High on our early successes, we set about developing Kilkari (a baby’s gurgle in Hindi). This programme sends weekly audio messages about pregnancy, child birth, and child care, directly to families’ mobile phones, from the second trimester of pregnancy until the child is one year old. The aim was that Kilkari would be listened to across Bihar, by the most vulnerable families, with the greatest need and least access to information and services.

Drawing on lessons from two similar services from around the world, Mobile Midwife and BabyCenter, in addition to our own prior experience in Bihar, we were confident Kilkari would be a success. Just to be certain, we ran some tests before rollout and found that we had failed in our vision – and spectacularly so. We weren’t getting through to our main audience, women, as we weren’t using the right channels and language.

In the end, we went back to the drawing board on Kilkari four times, simplifying and stripping down the content time and again, until we got it right. Through repeated prototype-test-redesign cycles, we made the vitally important discovery that our basic assumptions about our audiences were wrong. So we went back to basics and asked ourselves the following questions to push us to rethink our strategy:

1. Is the content relevant and easy to understand?…

2. Are we getting through to our target audience?…

3. Can we do more to keep our target audience engaged?…(More)”

Need an improved solution to a development challenge? Consider collaborative design

Curated on Posted on by Stefaan Verhulst

Michelle Marshall  at the Inter-American Development Bank: “The challenges faced in the development and public policy arenas are often complex in nature. Devising relevant, practical, and innovative solutions requires intensive research, analysis and expertise from multiple sectors. Could there be a way to streamline this process and also make it more inclusive? 

Collaborative Design, like other open innovation methodologies, leverages the power of a group for collective problem-solving. In particular, it is a process that virtually convenes a diverse group of specialists to support the iterative development of an intervention.

Last year, the Inter-American Development Bank and the New York University’s Governance Lab hosted an initiative called “Smarter Crowdsourcing for Zika“, which brought together health specialists with experts in social media, predictive analytics, and water and sanitation during a series of online sessions to generate innovative responses to the Zika epidemic. Based on this experience, we have considered how to continue applying a similar collaboration-based approach to additional projects in different areas. The result is what we call a “Collaborative Design” approach.

Implementing a Collaborative Design approach along the course of a project can help to achieve the following:

1. Convert knowledge gaps into opportunities…
2. Expand your community of practice across sectors…
3. Identify innovative and practical solutions…

As promising ideas are identified, Collaborative Design requires documenting possible solutions within the framework of an implementation plan, protocol, or other actionable guideline to support their subsequent real-life application. This will help substantiate the most viable interventions that were previously unmapped and also prepare additional practical resources for other project teams in the future.

For instance, the results of the Zika Smarter Crowdsourcing initiative were structured with information related to the costs and timelines to facilitate their implementation in different local contexts….(More)”

Selected Readings on Blockchain Technology and Its Potential for Transforming Governance

Curated on Posted on by Prianka Srinivasan

By Prianka Srinivasan, Robert Montano, Andrew Young, and Stefaan G. Verhulst

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of blockchain and governance was originally published in 2017.

Introduction

In 2008, an unknown source calling itself Satoshi Nakamoto released a paper named Bitcoin: A Peer-to-Peer Electronic Cash System which introduced blockchain technology. Blockchain is a novel system that uses a distributed ledger to record transactions and ensure compliance. Blockchain technology relies on an ability to act as a vast, transparent, and secure public database.

It has since gained recognition as a tool to transform governance by creating a decentralized system to

  • manage and protect identity,
  • trace and track; and
  • incentivize smarter social and business contracts.

These applications cast blockchain as a tool to confront certain public problems in the digital age.

The readings below represent selected readings on the applications for governance. They have been categorized by theme – Governance Applications, Identity Protection and Management, Tracing and Tracking, and Smart Contracts.

Selected Reading List

Governance Applications

  • Atzori, Marcella – The Center for Blockchain Technologies (2015) Blockchain Technology and Decentralized Governance: Is the State Still Necessary? –  Aims to investigate the political applications of blockchain, particularly in encouraging government decentralization by considering to what extent blockchain can be viewed as “hyper-political tools.” The paper suggests that the domination of private bodies in blockchain systems highlights the continued need for the State to remain as a central point of coordination.
  • Boucher, Philip. – European Parliamentary Research Service (2017) How blockchain technology could change our lives – This report commissioned by the European Parliamentary Research Service provides a deep introduction to blockchain theory and its applications to society and political systems, providing 2 page briefings on currencies, digital content, patents, e-voting, smart contracts, supply chains, and blockchain states.
  • Boucher, Philip. – Euroscientist (2017) Are Blockchain Applications Guided by Social Values? – This report by a policy analyst at the European Parliament’s Scientific foresight unit, evaluates the social and moral contours of blockchain technology, arguing that “all technologies have value and politics,” and blockchain is no exception. Calls for greater scrutiny on the possibility for blockchain to act as a truly distributed and transparent system without a “middleman.”
  • Cheng, Steve;  Daub, Matthew; Domeyer, Axel; and Lundqvist, Martin –McKinsey & Company (2017)  Using Blockchain to Improve Data Management in the Public Sector–This essay considers the potential uses of blockchain technology for the public sector to improve the security of sensitive information collected by governments and as a way to simplify communication with specialists.
  • De Filippi, Primavera; and Wright, Aaron –Paris University & Cordoza School of Law (2015)  Decentralized Blockchain Technology and the Rise of Lex Cryptographia – Looks at how to regulate blockchain technology, particularly given its implications on governance and society. Argues that a new legal framework needs to emerge to take into account the applications of self-executing blockchain technology.
  • Liebenau, Jonathan and Elaluf-Calderwood, Silvia Monica. – London School of Economics & Florida International University (2016) Blockchain Innovation Beyond Bitcoin and Banking. – A paper that explores the potential of blockchain technology in financial services and in broader digital applications, considers regulatory possibility and frameworks, and highlights the innovative potential of blockchain.
  • Prpić, John – Lulea University of Technology (2017) Unpacking Blockchains – This short paper provides a brief introduction to the use of Blockchain outside monetary purposes, breaking down its function as a digital ledger and transaction platform.
  • Stark, Josh – Ledger Labs (2016) Making Sense of Blockchain Governance Applications –This CoinDesk article discusses, in simple terms, how blockchain technology can be used to accomplish what is called “the three basic functions of governance.”
  • UK Government Chief Scientific Adviser (2016)  Distributed Ledger Technology: Beyond Blockchain – A report from the UK Government that investigates the use of blockchain’s “distributed leger” as a database for governments and other institutions to adopt.

Identity Protection and Management

  • Baars, D.S. – University of Twente (2016) Towards Self-Sovereign Identity Using Blockchain Technology. – A study exploring self-sovereign identity – i.e. the ability of users to control their own digital identity – that led to the creation of a new architecture designed for users to manage their digital ID. Called the Decentralized Identity Management System, it is built on blockchain technology and is based on the concept of claim-based identity.
  • Burger, Eric and Sullivan, Clare Linda. – Georgetown University (2016) E-Residency and Blockchain. – A case study focused on an Estonian commercial initiative that allows for citizens of any nation to become an “Estonian E-Resident.” This paper explores the legal, policy, and technical implications of the program and considers its impact on the way identity information is controlled and authenticated.
  • Nathan, Oz; Pentland, Alex ‘Sandy’; and Zyskind, Guy – Security and Privacy Workshops (2015) Decentralizing Privacy: Using Blockchain to Protect Personal Data – Describes the potential of blockchain technology to create a decentralized personal data management system, making third-party personal data collection redundant.
  • De Filippi, Primavera – Paris University (2016) The Interplay Between Decentralization and Privacy: The Case of Blockchain Technologies – A journal entry that weighs the radical transparency of blockchain technology against privacy concerns for its users, finding that the apparent dichotomy is not as at conflict with itself as it may first appear.

Tracing and Tracking

  • Barnes, Andrew; Brake, Christopher; and Perry, Thomas – Plymouth University (2016) Digital Voting with the use of Blockchain Technology – A report investigating the potential of blockchain technology to overcome issues surrounding digital voting, from voter fraud, data security and defense against cyber attacks. Proposes a blockchain voting system that can safely and robustly manage these challenges for digital voting.
  • The Economist (2015), “Blockchains The Great Chain of Being Sure About Things.” – An exploratory article that explores the potential usefulness of a blockchain-based land registry in places like Honduras and Greece, transaction registries for trading stock, and the creation of smart contracts.
  • Lin, Wendy; McDonnell, Colin; and Yuan, Ben – Massachusetts Institute of Technology (2015)  Blockchains and electronic health records. – Suggests the “durable transaction ledger” fundamental to blockchain has wide applicability in electronic medical record management. Also, evaluates some of the practical shortcomings in implementing the system across the US health industry.

Smart Contracts

  • Iansiti, Marco; and Lakhani, Karim R. – Harvard Business Review (2017) The Truth about Blockchain – A Harvard Business Review article exploring how blockchain technology can create secure and transparent digital contracts, and what effect this may have on the economy and businesses.
  • Levy, Karen E.C. – Engaging Science, Technology, and Society (2017) Book-Smart, Not Street-Smart: Blockchain-Based Smart Contracts and The Social Workings of Law. – Article exploring the concept of blockchain-based “smart contracts” – contracts that securely automate and execute obligations without a centralized authority – and discusses the tension between law, social norms, and contracts with an eye toward social equality and fairness.

Annotated Selected Reading List

Cheng, Steve, Matthias Daub, Axel Domeyer, and Martin Lundqvist. “Using blockchain to improve data management in the public sector.” McKinsey & Company. Web. 03 Apr. 2017. http://bit.ly/2nWgomw

  • An essay arguing that blockchain is useful outside of financial institutions for government agencies, particularly those that store sensitive information such as birth and death dates or information about marital status, business licensing, property transfers, and criminal activity.
  • Blockchain technology would maintain the security of such sensitive information while also making it easier for agencies to use and access critical public-sector information.
  • Despite its potential, a significant drawback for use by government agencies is the speed with which blockchain has developed – there are no accepted standards for blockchain technologies or the networks that operate them; and because many providers are start-ups, agencies might struggle to find partners that will have lasting power. Additionally, government agencies will have to remain vigilant to ensure the security of data.
  • Although best practices will take some time to develop, this piece argues that the time is now for experimentation – and that governments would be wise to include blockchain in their strategies to learn what methods work best and uncover how to best unlock the potential of blockchain.

“The Great Chain of Being Sure About Things.” The Economist. The Economist Newspaper, 31 Oct. 2015. Web. 03 Apr. 2017. http://econ.st/1M3kLnr

  • This is an exploratory article written in The Economist that examines the various potential uses of blockchain technology beyond its initial focus on bitcoin:
    • It highlights the potential of blockchain-based land registries as a way to curb human rights abuses and insecurity in much of the world (it specifically cites examples in Greece and Honduras);
    • It also highlights the relative security of blockchain while noting its openness;
    • It is useful as a primer for how blockchain functions as tool for a non-specialist;
    • Discusses “smart contracts” (about which we have linked more research above);
    • Analyzes potential risks;
    • And considers the potential future unlocked by blockchain
  • This article is particularly useful as a primer into the various capabilities and potential of blockchain for interested researchers who may not have a detailed knowledge of the technology or for those seeking for an introduction.

Iansiti, Marco and Lakhani, Karim R. “The Truth About Blockchain.” Harvard Business Review. N.p., 17 Feb. 2017. Web. 06 Apr. 2017. http://bit.ly/2hqo3FU

  • This entry into the Harvard Business Review discusses blockchain’s ability to solve the gap between emerging technological progress and the outdated ways in which bureaucracies handle and record contracts and transactions.
  • Blockchain, the authors argue, allows us to imagine a world in which “contracts are embedded in digital code and stored in transparent, shared databases, where they are protected from deletion, tampering, and revision”, allowing for the removal of intermediaries and facilitating direct interactions between individuals and institutions.
  • The authors compare the emergence of blockchain to other technologies that have had transformative power, such as TCP/IP, and consider the speed with which they have proliferated and become mainstream.
    • They argue that like TCP/IP, blockchain is likely decades away from maximizing its potential and offer frameworks for the adoption of the technology involving both single-use, localization, substitution, and transformation.
    • Using these frameworks and comparisons, the authors present an investment strategy for those interested in blockchain.

IBM Global Business Services Public Sector Team. “Blockchain: The Chain of Trust and its Potential to Transform Healthcare – Our Point of View.” IBM. 2016. http://bit.ly/2oBJDLw

  • This enthusiastic business report from IBM suggests that blockchain technology can be adopted by the healthcare industry to “solve” challenges healthcare professionals face. This is primarily achieved by blockchain’s ability to streamline transactions by establishing trust, accountability, and transparency.
  • Structured around so-called “pain-points” in the healthcare industry, and how blockchain can confront them, the paper looks at 3 concepts and their application in the healthcare industry:
    • Bit-string cryptography: Improves privacy and security concerns in healthcare, by supporting data encryption and enforces complex data permission systems. This allows healthcare professionals to share data without risking the privacy of patients. It also streamlines data management systems, saving money and improving efficiency.
    • Transaction Validity: This feature promotes the use of electronic prescriptions by allowing transactional trust and authenticated data exchange. Abuse is reduced, and abusers are more easily identified.
    • Smart contracts: This streamlines the procurement and contracting qualms in healthcare by reducing intermediaries. Creates a more efficient and transparent healthcare system.
  • The paper goes on to signal the limitations of blockchain in certain use cases (particularly in low-value, high-volume transactions) but highlights 3 use cases where blockchain can help address a business problem in the healthcare industry.
  • Important to keep in mind that, since this paper is geared toward business applications of blockchain through the lens of IBM’s investments, the problems are drafted as business/transactional problems, where blockchain primarily improves efficiency than supporting patient outcomes.

Nathan, Oz; Pentland, Alex ‘Sandy’; and Zyskind, Guy “Decentralizing Privacy: Using Blockchain to Protect Personal Data” Security and Privacy Workshops (SPW). 2015. http://bit.ly/2nPo4r6

  • This technical paper suggests that anonymization and centralized systems can never provide complete security for personal data, and only blockchain technology, by creating a decentralized data management system, can overcome these privacy issues.
  • The authors identify 3 common privacy concerns that blockchain technology can address:
    • Data ownership: users want to own and control their personal data, and data management systems must acknowledge this.
    • Data transparency and auditability: users want to know what data is been collected and for what purpose.
    • Fine-grained access control: users want to be able to easily update and adapt their permission settings to control how and when third-party organizations access their data.
  • The authors propose their own system designed for mobile phones which integrates blockchain technology to store data in a reliable way. The entire system uses blockchain to store data, verify users through a digital signature when they want to access data, and creates a user interface that individuals  can access to view their personal data.
  • Though much of the body of this paper includes technical details on the setup of this blockchain data management system, it provides a strong case for how blockchain technology can be practically implemented to assuage privacy concerns among the public. The authors highlight that by using blockchain “laws and regulations could be programmed into the blockchain itself, so that they are enforced automatically.” They ultimately conclude that using blockchain in such a data protection system such as the one they propose is easier, safer, and more accountable.

Wright, Aaron, and Primavera De Filippi. “Decentralized blockchain technology and the rise of lex cryptographia.” 2015. Available at SSRN . http://bit.ly/2oujvoG

  • This paper proposes that the emergence of blockchain technology, and its various applications (decentralized currencies, self-executing contracts, smart property etc.), will necessitate the creation of a new subset of laws, termed by the authors as “Lex Cryptographia.”
  • Considering the ability for blockchain to “cut out the middleman” there exist concrete challenges to law enforcement faced by the coming digital revolution brought by the technology. These encompass the very benefits of blockchain; for instance, the authors posit that the decentralized, autonomous nature of blockchain systems can act much like “a biological virus or an uncontrollable force of nature” if the system was ill-intentioned. Though this same system can regulate the problems of corruption and hierarchy associated with traditional, centralized systems, their autonomy poses an obvious obstacle for law-enforcement.
  • The paper goes on to details all the possible benefits and societal impacts of various applications of blockchain, finally suggesting there exists a need to “rethink” traditional models of regulating society and individuals. They predict a rise in Lex Cryptographia “characterized by a set of rules administered through self-executing smart contracts and decentralized (and potentially autonomous) organizations.” Much of these regulations depend upon the need to supervise restrictions placed upon blockchain technology that may chill its application, for instance corporations who may choose to purposefully avoid including any blockchain-based applications in their search engines so as to stymie the adoption of this technology.

Measuring results from open contracting in Ukraine

Curated on Posted on by Stefaan Verhulst

Kathrin Frauscher, Karolis Granickas and Leigh Manasco at the Open Contracting Partnership: “…Ukraine is one of our Showcase and Learning (S&L) projects, and we’ve already shared several stories about the success of Prozorro. Each S&L project tests specific theories of change and use cases. Through the Prozorro platform, Ukraine is revolutionizing procurement by digitizing the process and unlocking data to make it available to citizens, CSOs, government, and business. The theory of change for this S&L project hypothesizes that transparency and the implementation of the Open Contracting Data Standard (OCDS), combined with multi-stakeholder collaboration in the design, promotion and monitoring of the procurement system, is having an impact on value for money, fairness and integrity.

The reform introduced other innovations, including electronic reverse auctions and a centralized procurement database that integrates with private commercial platforms. We co-created a monitoring, evaluation, and learning (MEL) plan with our project partners to quantify and measure specific progress and impact indicators, while understanding that it is hard to attribute impacts to distinct aspects of the reform. The indicators featured in this blog are particularly related to our theory of change.

We are at a crucial moment in this S&L project as our first round of comprehensive MEL baseline and progress data are coming in. It’s a good time to reflect on key takeaways and challenges that arose when defining and analyzing these data, and how we are using them to inform the Prozorro reform.

Openness can result in more competition and competition saves money.

One of the benefits of open contracting appears to be improving market opportunity and efficiency. Market opportunity focuses on companies being able to compete for business on a level playing field.

From January 2015 to March 2017, the average number of bids per tender lot rose by 15%, demonstrating an increase in competition. Even more notable, the average number of unique suppliers during that same time grew by 45% for each procuring entity, meaning that agencies are now procuring from more and more diverse suppliers….

High levels of responsiveness can benefit procuring entities.

Those agencies that leverage their opportunities to interact with business and citizens throughout the contracting cycle, by actively responding to questions and complaints via the online platform, tend to conduct procurement more smoothly, without high levels of amendments or cancellations, than those who don’t. Tenders with a 100% response rate to feedback have a 66% success rate, while those with no response, show a 52% success rate. The portal provides procuring entities with the resources needed to address questions and problems, saving time, effort and money throughout the contracting process.

People are beginning to trust the public procurement process and data more.

According to a survey of 300 entrepreneurs conducted by USAID, most respondents believed that Prozorro significantly (27%) or partially (53%) reduces corruption. Additionally, fewer respondents who participated in procurement said they faced corruption when using the new platform (29%) compared to the old system (54%). These numbers only tell a part of the story, as we do not know what those outside of the procurement system think, but they are a necessary first step towards measuring increased levels of trust for the public procurement process. We will continue looking at trust as one of the proxies for health of an open procurement process.

Citizens are actively seeking out procurement information.

Google search hits grew from 680 in the month of January 2015 to more than 191,000 in the month of February 2017 (tracking 43 related keywords). This means the environment is shifting to one where people are recognizing that this data has value; that there is interest and demand for it. Implementing open contracting processes is just one part of what we want to see happen. We also strive to nurture an environment where open contracting data is seen as something that is worthwhile and necessary.

The newly established www.dozorro.org monitoring platform also shows promising results…..

The main one is feedback loops. We see that procuring entities’ responsiveness to general questions results in better quality procurement. We also see that only one out of three claims (request to a procuring entity to amend, cancel or modify a tender in question) is successfully resolved. In addition, there are some good individual examples, such as the ones in Dnypro and Kiev. While we do not know if these numbers and instances are sufficient for an effective institutional response mechanism, we do know that business and citizens have to trust redress mechanisms before using them. We will continue trying to identify the ideal level of institutional response to secure trust and develop better metrics to capture that….(More)”.

Are blockchain applications guided by adequate social values?

Curated on Posted on by Stefaan Verhulst

Philip Boucher at EuroScientist: “…The way blockchains create fast, cheap and secure public records means that they also can be used for many non-financial tasks, such as casting votes in elections or proving that a document existed at a specific time. Blockchains are particularly well suited to situations where it is necessary to record ownership histories. For example, they could help keep track of how and where our diamonds are sourced and our clothes are made, or to be sure that our champagne really came from Champagne.

They could help us to finally resolve the problem of music and video piracy while enabling second-hand markets for digital media; just like we have for books and vinyl. They also present opportunities in all kinds of public services, such as health and welfare payments. At the frontier of blockchain development, self-executing contracts are paving the way for companies that run themselves without human intervention.

The opportunities are many, but there are also some challenges to consider. For example, blockchain’s transparency is fine for matters of public record such as land registries, but what about bank balances and other sensitive data? It is possible (albeit only sometimes and with substantial effort), to identify the individuals associated with transactions, which could compromise their privacy and anonymity. While some blockchains do offer full anonymity, some sensitive information simply should not be distributed in this way.

Technologies have social values

We often talk about blockchain’s economic and functional potential. These are important, but its most profound legacy may be in subtle changes to broad social values and political structures. Just because technologies can be used for both ‘good’ actions and ‘bad’ actions does not mean that they are neutral.

To the contrary, all technologies have values and politics, and they usually reinforce the interests of those that control them. Each time we use a centralised ledger – like a bank or government database – we confirm their owners’ legitimacy and strengthen their position.

Perhaps each time we use a decentralised blockchain ledger instead, we will participate in the gradual relegation of traditional financial and governance institutions and the prioritisation of transparency over anonymity. But this would only happen if we develop and use blockchains that have these values at their core….

We cannot know exactly where and how blockchain will change our lives. They have the potential to help us develop more transparent and distributed social and economic structures. However, we have to look closely to see whether this is really what we are getting.

The sharing economy also promised to connect individuals more directly, ousting middlemen and unburdening people from the intervention of states, banks and other traditional institutions. It also had a similar rhetoric of transition, disruption and even revolution. However, the most successful initiatives of this movement are, at heart, very effective middlemen. Even with ubiquitous blockchain development, we might not achieve the levels of transparency and distribution that we expected.

For example, as an alternative to the most open and transparent blockchain applications such as Bitcoin, so-called permissioned blockchains allow their creators to maintain some centralised control. These blockchains offer a more moderate form of decentralisation and are favoured by many governments and businesses.

Blockchains and regulation

For now, there is little appetite for intervention in blockchain development at a European level. Indeed, a recent European Parliament report on virtual currencies, published in May 2016, acknowledged the increased risks, which will require enhanced regulatory oversight and adequate technical expertise to handle such currencies. However, the report also calls for a proportionate EU regulatory approach to avoid hampering innovation in the field at such an early stage. This means that, for now, we will continue to analyse developments and promote dialogue amongst policymakers, businesses and citizens….(More)”

The 2017 Connected Citizen Report

Curated on Posted on by Stefaan Verhulst

Salesforce Research: “To understand how Americans today engage with local and federal government agencies, Salesforce released its “2017 Connected Citizen Report.” The survey was conducted online by Harris Poll on behalf of Salesforce, Dec. 9-13, 2016, among 2,057 adults, ages 18 and older, in the United States. The report found that some Americans said their local governments do not provide many general services — such as being able to report a road issue or apply for/submit a business permit — via modern digital channels. In addition, more than half of Americans would be open to their taxpayer money going to research forward-looking technologies for their cities, assuming it is for services they would find helpful. Finally, while most Americans agree they have better experiences communicating with private enterprises than government agencies, many that did engage with the Internal Revenue Service (IRS), Health and Human Services (HHS) or the Veterans Affairs (VA) in the past 12 months reported positive interactions overall….(More)”

Welcome to E-Estonia, the tiny nation that’s leading Europe in digital innovation

Curated on Posted on by Stefaan Verhulst

 in The Conversation: “Big Brother does “just want to help” – in Estonia, at least. In this small nation of 1.3 million people, citizens have overcome fears of an Orwellian dystopia with ubiquitous surveillance to become a highly digital society.

The government took nearly all its services online in 2003 with the e-Estonia State Portal. The country’s innovative digital governance was not the result of a carefully crafted master plan, it was a pragmatic and cost-efficient response to budget limitations.

It helped that citizens trusted their politicians after Estonia regained independence in 1991. And, in turn, politicians trusted the country’s engineers, who had no commitment to legacy hardware or software systems, to build something new.

This proved to be a winning formula that can now benefit all the European countries.

The once-only principle

With its digital governance, Estonia introduced the “once-only” principle, mandating that the state is not allowed to ask citizens for the same information twice.

In other words, if you give your address or a family member’s name to the census bureau, the health insurance provider will not later ask you for it again. No department of any government agency can make citizens repeat information already stored in their database or that of some other agency….The once-only principle has been such a big success that, based on Estonia’s common-sense innovation, the EU enacted a digital Once Only Principle and Initiative early this year. It ensures that “citizens and businesses supply certain standard information only once, because public administration offices take action to internally share this data, so that no additional burden falls on citizens and businesses.”…

‘Twice-mandatory’ principle

Governments should always be brainstorming, asking themselves, for example, if one government agency needs this information, who else might benefit from it? And beyond need, what insights could we glean from this data?

Financier Vernon Hill introduced an interesting “One to Say YES, Two to Say NO” rule when founding Metro Bank UK: “It takes only one person to make a yes decision, but it requires two people to say no. If you’re going to turn away business, you need a second check for that.”

Imagine how simple and powerful a policy it would be if governments learnt this lesson. What if every bit of information collected from citizens or businesses had to be used for two purposes (at least!) or by two agencies in order to merit requesting it?

The Estonian Tax and Customs Board is, perhaps unexpectedly given the reputation of tax offices, an example of the potential for such a paradigm shift. In 2014, it launched a new strategy to address tax fraud, requiring every business transaction of over €1,000 to be declared monthly by the entities involved.

To minimise the administrative burden of this, the government introduced an application-programming interface that allows information to be automatically exchanged between the company’s accounting software and the state’s tax system.

Though there was some negative push back in the media at the beginning by companies and former president Toomas Hendrik Ilves even vetoed the initial version of the act, the system was a spectacular success. Estonia surpassed its original estimate of €30 million in reduced tax fraud by more than twice.

Latvia, Spain, Belgium, Romania, Hungary and several others have taken a similar path for controlling and detecting tax fraud. But analysing this data beyond fraud is where the real potential is hidden….(More).”

Ten simple rules for responsible big data research

Curated on Posted on by Stefaan Verhulst

Matthew Zook et al in PLOS Computational Biology: “The use of big data research methods has grown tremendously over the past five years in both academia and industry. As the size and complexity of available datasets has grown, so too have the ethical questions raised by big data research. These questions become increasingly urgent as data and research agendas move well beyond those typical of the computational and natural sciences, to more directly address sensitive aspects of human behavior, interaction, and health. The tools of big data research are increasingly woven into our daily lives, including mining digital medical records for scientific and economic insights, mapping relationships via social media, capturing individuals’ speech and action via sensors, tracking movement across space, shaping police and security policy via “predictive policing,” and much more.

The beneficial possibilities for big data in science and industry are tempered by new challenges facing researchers that often lie outside their training and comfort zone. Social scientists now grapple with data structures and cloud computing, while computer scientists must contend with human subject protocols and institutional review boards (IRBs). While the connection between individual datum and actual human beings can appear quite abstract, the scope, scale, and complexity of many forms of big data creates a rich ecosystem in which human participants and their communities are deeply embedded and susceptible to harm. This complexity challenges any normative set of rules and makes devising universal guidelines difficult.

Nevertheless, the need for direction in responsible big data research is evident, and this article provides a set of “ten simple rules” for addressing the complex ethical issues that will inevitably arise. Modeled on PLOS Computational Biology’s ongoing collection of rules, the recommendations we outline involve more nuance than the words “simple” and “rules” suggest. This nuance is inevitably tied to our paper’s starting premise: all big data research on social, medical, psychological, and economic phenomena engages with human subjects, and researchers have the ethical responsibility to minimize potential harm….

  1. Acknowledge that data are people and can do harm
  2. Recognize that privacy is more than a binary value
  3. Guard against the reidentification of your data
  4. Practice ethical data sharing
  5. Consider the strengths and limitations of your data; big does not automatically mean better
  6. Debate the tough, ethical choices
  7. Develop a code of conduct for your organization, research community, or industry
  8. Design your data and systems for auditability
  9. Engage with the broader consequences of data and analysis practices
  10. Know when to break these rules…(More)”

Confused by data visualisation? Here’s how to cope in a world of many features

Curated on Posted on by Stefaan Verhulst

 in The Conversation: “The late data visionary Hans Rosling mesmerised the world with his work, contributing to a more informed society. Rosling used global health data to paint a stunning picture of how our world is a better place now than it was in the past, bringing hope through data.

Now more than ever, data are collected from every aspect of our lives. From social media and advertising to artificial intelligence and automated systems, understanding and parsing information have become highly valuable skills. But we often overlook the importance of knowing how to communicate data to peers and to the public in an effective, meaningful way.

The first tools that come to mind in considering how to best communicate data – especially statistics – are graphs and scatter plots. These simple visuals help us understand elementary causes and consequences, trends and so on. They are invaluable and have an important role in disseminating knowledge.

Data visualisation can take many other forms, just as data itself can be interpreted in many different ways. It can be used to highlight important achievements, as Bill and Melinda Gates have shown with their annual letters in which their main results and aspirations are creatively displayed.

Everyone has the potential to better explore data sets and provide more thorough, yet simple, representations of facts. But how can do we do this when faced with daunting levels of complex data?

A world of too many features

We can start by breaking the data down. Any data set consists of two main elements: samples and features. The former correspond to individual elements in a group; the latter are the characteristics they share….

Venturing into network analysis is easier than undertaking dimensionality reduction, since usually a high level of programming skills is not required. Widely available user-friendly software and tutorials allow people new to data visualisation to explore several aspects of network science.

The world of data visualisation is vast and it goes way beyond what has been introduced here, but those who actually reap its benefits, garnering new insights and becoming agents of positive and efficient change, are few. In an age of overwhelming information, knowing how to communicate data can make a difference – and it can help keep data’s relevance in check…(More)”

The Routledge Handbook of Global Public Policy and Administration

Curated on Posted on by Stefaan Verhulst

Book edited by Thomas R. Klassen, Denita Cepiku, T. J. Lah: “…a comprehensive leading-edge guide for students, scholars and practitioners of public policy and administration. Public policy and administration are key aspects of modern societies that affect the daily lives of all citizens. This handbook examines current trends and reforms in public policy and administration, such as financial regulation, risk management, public health, e-government and many others at the local, national and international levels. The two themes of the book are that public policy and administration have acquired an important global aspect, and that a critical role for government is the regulation of capital.

The handbook is organized into three thematic sections – Contemporary Challenges, Policy and Administration Responses and Forging a Resilient Public Administration – to allow readers to quickly access knowledge and improve their understanding of topics. The opening chapter, introductions to sections and extensive glossary aid readers to most effectively learn from the book. Each chapter provides a balanced overview of current knowledge, identifying issues and discussing relevant debates. The book is written by authors from Europe, Asia, North and South America, Africa and Australia….(More)’