Design thinking was supposed to fix the world. Where did it go wrong?

Curated on Posted on by Stefaan Verhulst

Article by Rebecca Ackermann: “…But in recent years, for a number of reasons, the shine of design thinking has been wearing off. Critics have argued that its short-term focus on novel and naive ideas has resulted in unrealistic and ungrounded recommendations. And they have maintained that by centering designers—mainly practitioners of corporate design within agencies—it has reinforced existing inequities rather than challenging them. Years in, “innovation theater”— checking a series of boxes without implementing meaningful shifts—had become endemic in corporate settings, while a number of social-impact initiatives highlighted in case studies struggled to get beyond pilot projects. Meanwhile, the #MeToo and BLM movements, along with the political turmoil of the Trump administration, have demonstrated that many big problems are rooted in centuries of dark history, too deeply entrenched to be obliterated with a touch of design thinking’s magic wand. 

Today, innovation agencies and educational institutions still continue to sell design thinking to individuals, corporations, and organizations. In 2015, IDEO even created its own “online school,” IDEO U, with a bank of design thinking courses. But some groups—including the d.school and IDEO itself—are working to reform both its principles and its methodologies. These new efforts seek a set of design tools capable of equitably serving diverse communities and solving diverse problems well into the future. It’s a much more daunting—and crucial—task than design thinking’s original remit…(More)”.

A Happier Internet: Searching for creativity in a profoundly uncreative medium

Curated on Posted on by Stefaan Verhulst

Article by Jonathan D. Teubner: “Twitch is a social media platform where people can livestream themselves playing video games. Its streaming stars, who seem to dress mostly either in cosplay or for a day at Miami Beach, bring their fans directly into their homes and, in many cases, actual bedrooms. Twitch encourages its streaming stars to engage more personally with their followers. These “fans,” as they are called, can start to feel as though they have an actual relationship with the stars.

Connecting with others while playing video games apparently has its appeal, and monetary rewards. Top stars make as much as $120,000 per month. Twitch streamers with more modest followings can easily earn a living wage playing video games in full view of the world online. As one streaming star, Sweet Anita, told a New York Times reporter recently, “I laugh every day. I get paid to play video games. It’s a surreal world.”

Surreal doesn’t quite seem to capture it. Occasionally fans don’t see it merely for the money-making conceit that it is. Stalking is a common problem. One streamer known as DizzyKitten had the understandably alarming experience of one of her followers traveling from Washington State to her small town in Arkansas on the pretense that they were married. Others have received death threats against themselves and their families for considering moving onto a different platform. The online world rarely, if ever, stays online.

By now we are all accustomed to the problems presented by social media. The mental health maladies associated with heavy use can give one pause—depression, memory loss, sleeplessness. But perhaps the more disturbing consequences occur when social media erupts into our everyday lives: stalking, death threats, violence. This, too, is the world social media has wrought.

It’s become somewhat standard to say that Facebook, Twitter, Instagram, and smaller platforms like Twitch are a novum—something completely new our society must grapple with. Our best psychologists, neuroscientists, and epidemiologists are on the case. But as Kevin Driscoll charts in The Modem World, social media has a history. The premise behind his book is that this history is worth reconstructing, if for no other reason than that it discloses a different way to be online, one that is less corporate and more participatory….(More)”.

Effects of digitalization on the human centricity of social security administration and services

Curated on Posted on by Stefaan Verhulst

ILO Working paper 87: “Human-centered social security administrations keep the human dimension in control of decision-making. This is made possible through the insight to be gained from digital data-driven innovation in policy and governance and managerial reforms. Moreover, there are risks associated with collecting and analysing people’s digital data analysed and using it to further automate business processes. Human centricity is examined in this paper, through a human + machine approach, starting with social policy through to service delivery. Machines using AI and related technologies are designed to aug¬ment rather than replace human decision-making capability. This augmentation approach is essential in matters where discretion, compassion, reasoning, judgement, and empathy are essential for equity, fair¬ness, and fiscal responsibility within social security administration. This working paper presents a series of vignette style case studies (13) as examples of digitisation and/or digitalisation in the context of human centricity in social security administration…(More)”.

Handbook on Adaptive Governance

Curated on Posted on by Stefaan Verhulst

Book edited by Sirkku Juhola: “The interconnectedness of global society is increasingly visible through crises such as the current global health pandemic, emerging climate change impacts and increasing erosion of biodiversity. This timely Handbook navigates the challenges of adaptive governance in these complex contexts, stressing the necessarily compounded nature of bio-physical and social systems to ensure more desirable governance outcomes…(More)”.

Government Audits

Curated on Posted on by Stefaan Verhulst

Paper by Martina Cuneo, Jetson Leder-Luis & Silvia Vannutelli: “Audits are a common mechanism used by governments to monitor public spending. In this paper, we discuss the effectiveness of auditing with theory and empirics. In our model, the value of audits depends on both the underlying presence of abuse and the government’s ability to observe it and enforce punishments, making auditing most effective in middling state-capacity environments. Consistent with this theory, we survey all the existing credibly causal studies and show that government audits seem to have positive effects mostly in middle-state-capacity environments like Brazil. We present new empirical evidence from American city governments, a high-capacity and low-impropriety environment. Using a previously unexplored threshold in federal audit rules and a dynamic regression discontinuity framework, we estimate the effects of these audits on American city finance and find no marginal effect of audits…(More)”.

Public Management in an Information Age

Curated on Posted on by Stefaan Verhulst

Book by Albert Meijer, Alex Ingrams and Stavros Zouridis: “New information and communication technologies have drastically changed public management. Public managers are increasingly dependent on information gathered form complex systems and they need to be able to put in place sound IT and communication structures.

This accessible text, aimed specifically at those studying and working in public management, offers readers a comprehensive understanding of ICTs and their implications for public management. It provides aspiring and current public managers a framework for the development of strategic public information management across the full range of public organizations.

Written by leading experts in this area, Public Management in an Information Age offers:

– A thorough grounding in the latest research
– Examples of issues and practices from different contexts and types of organizations around the world
– A range of tools and techniques to help readers analyse concrete situations and develop appropriate solutions
– Summary boxes on key ICTs in non-technical language..(More)”.

Making IP a force-enabler for solving big problems

Curated on Posted on by Stefaan Verhulst

Article by Hossein Nowbar: “The world continues to confront compounding health, economic and humanitarian crises. We face urgent challenges like carbon in our atmosphere and declining growth of the working age population in developed countries. Microsoft believes that technology – particularly artificial intelligence (AI) – has great potential to help address these problems. The ability to uncover new insights in large datasets will drive new advances in climate science and improve workforce productivity. But success requires more innovation in more fields in less time than any other technological era in human history. And this innovation will be distributed. No one person or company will invent all of the advances in technology necessary to solve these complex problems. It will take collaboration and the fostering of community.

To address these challenges, we need an IP system that promotes pragmatic and practical mechanisms with a focus on how the system can enable innovation, not impede it…

I suggested some ideas the IP community can consider in evolving our IP systems to enable faster progress towards a better future:

  1. Adopt new licensing mechanisms to enable widespread and friction-free use of technology to solve important problems and help inventors obtain economic benefit for their IP. For example, there should be a rate court that establishes license fees for standards-essential patents that would eliminate the ambiguity and uncertainty around licensing such technologies.
  2. Promote exceptions to IP that improve knowledge-sharing, collaboration and development of new technologies like machine learning, such as the text and data mining exceptions adopted in Europe and Japan.
  3. Improve transparency and information flow about IP, including improving patent quality, standardizing licensing models, promoting multiparty cross-licensing, and making economic terms of licenses transparent to everyone in the innovation ecosystem.
  4. Provide economic incentives for collaboration, rewarding those who make their patents freely available for use to address important social problems. We need to promote widespread and friction-free use of technology to take on these important challenges…(More)”.

The Fifth Estate: The Power Shift of the Digital Age

Curated on Posted on by Stefaan Verhulst

Book by William H. Dutton: “In the eighteenth century, the printing press enabled the rise of an independent press–the Fourth Estate–that helped check the power of governments, business, and industry. In similar ways, the internet is forming a more independent collectivity of networked individuals, which William H. Dutton identifies as the Fifth Estate. Their network power is contributing to a more pluralist role of individuals in democratic political processes and society, which is not only shaping political accountability but nearly every sector of society. Yet a chorus of critics have dismissed the internet’s more democratic potentials, demonizing social media and user-generated-content as simply sources of fake news and populism. So, is the internet a tool for democracy or anarchy?

In The Fifth Estate, Dutton uses estate theory to illuminate the most important power shift of the digital age. He argues that this network power shift is not only enabling greater democratic accountability in politics and governance but is also empowering networked individuals in their everyday life and work, from checking facts to making civic-minded social interventions. By marshalling world leading research and case studies in a wide range of contexts, Dutton demonstrates that the internet and related digital media are enabling ordinary individuals to search, create, network, collaborate, and leak information in such independent and strategic ways that they enhance their informational and communicative power vis-à-vis other actors and institutions. Dutton also makes the case that internet policy interventions across the globe have increased censorship of users and introduced levels of surveillance that will challenge the vitality of the internet and the Fifth Estate, along with its more pluralist distribution of power. Ambitious and timely, Dutton provides an understanding of the Fifth Estate and its democratic potential so that networked individuals and institutions around the world can maintain and enhance its role in our digital age…(More)”.

The Epistemology of Democracy

Curated on Posted on by Stefaan Verhulst

Book edited by Hana Samaržija and Quassim Cassam: “This is the first edited scholarly collection devoted solely to the epistemology of democracy. Its fifteen chapters, published here for the first time and written by an international team of leading researchers, will interest scholars and advanced students working in democratic theory, the harrowing crisis of democracy, political philosophy, social epistemology, and political epistemology.

The volume is structured into three parts, each offering five chapters. The first part, Democratic Pessimism, covers the crisis of democracy, the rise of authoritarianism, public epistemic vices, misinformation and disinformation, civic ignorance, and the lacking quantitative case for democratic decision-making. The second part, Democratic Optimism, discusses the role of hope and positive emotions in rebuilding democracy, proposes solutions to myside bias, and criticizes dominant epistocratic approaches to forming political administrations. The third and final part, Democratic Realism, assesses whether we genuinely require emotional empathy to understand the perspectives of our political adversaries, discusses the democratic tension between mutual respect for others and a quest for social justice, and evaluates manifold top-down and bottom-up approaches to policy making..(More)“.

Embracing Innovation in Government: Global trends 2023

Curated on Posted on by Stefaan Verhulst

Report by the OECD: “Governments worldwide have faced unprecedented challenges in the last few years, and the global mood remains far from optimistic. The world had little time to recover from the impact of the COVID-19 pandemic before the invasion of Ukraine by the Russian Federation dealt the global economy a series of shocks. The culminative effect of these catastrophes has been the destruction of lives and livelihoods, and growing humanitarian, economic and governance crises. Millions of people have been displaced, energy and food markets have been severely disrupted, inflation continues to surge, and many countries are on the brink of recession. Governments must cope with and respond to these emerging threats while already grappling with issues such as climate change, digital disruption and low levels of trust. The challenges they face in ensuring positive outcomes for their people seem to be increasing dramatically.

Yet, despite compounding challenges, governments have been able to adapt and innovate to transform their societies and economies, and more specifically to the focus of this work, to transform themselves and how they design policies, deliver services and manage the business of government. If anything, recent and ongoing crises have catalysed public sector innovation and reinstated the critical role of the state. While the overall tone may be pessimistic, public sector innovation has provided bright spots and room for hope.

The search for these bright spots and entry points for change is the driving force behind this report, and the research that underpins it. As part of the MENA-OECD Governance Programme, the OECD Observatory of Public Sector Innovation (OPSI) and the United Arab Emirates (UAE) Mohammed Bin Rashid Centre for Government Innovation (MBRCGI) have collaborated since 2016 to explore how governments are working to understand, test and embed new ways of doing things. These efforts have culminated in 12 reports on Global Trends in government innovation, including this one, as well as a deep-dive effort on achieving Cross-Border Government Innovation to tackle global challenges.

To take the pulse of public sector innovation this year, OPSI and the MBRCGI have identified and analysed 1 084 innovative initiatives from 94 countries around the world (download CSV)…(More)”