Design in the Civic Space: Generating Impact in City Government

Curated on Posted on by Stefaan Verhulst

Paper by Stephanie Wade and Jon Freach:” When design in the private sector is used as a catalyst for innovation it can produce insight into human experience, awareness of equitable and inequitable conditions, and clarity about needs and wants. But when we think of applying design in a government complex, the complicated nature of the civic arena means that public sector servants need to learn and apply design in ways that are specific to the complex ecosystem of long-standing social challenges they face, and learn new mindsets, methods, and ways of working that challenge established practices in a bureaucratic environment.

Design offers tools to help navigate the ambiguous boundaries of these complex problems and improve the city’s organizational culture so that it delivers better services to residents and the communities they live in. For the new practitioner in government, design can seem exciting, inspiring, hopeful, and fun because, over the past decade, it has quickly become a popular and novel way to approach city policy and service design. In the early part of the learning process, people often report that using design helps visualize their thoughts, spark meaningful dialogue, and find connections between problems, data, and ideas. But for some, when the going gets tough, when the ambiguity of overlapping and long-standing complex civic problems, a large number of stakeholders, causes, and effects begin to surface, design practices can seem ineffective, illogical, slow, confusing, and burdensome.
This paper will explore the highs and lows of using design in local government to help cities innovate. The authors, who have worked together to conceive, create, and deliver innovation training to over 100 global cities through multiple innovation programs, in the United States Federal Government, and in higher education, share examples from their fieldwork supported by the experiences of city staff members who have applied design methods in their jobs. Readers will discover how design works to catalyze innovative thinking in the public sector, reframe complex problems, center opportunities in resident needs, especially among those residents who have historically been excluded from government decision-making, make sensemaking a cultural norm and idea generation a ritual in otherwise traditional bureaucratic cultures, and work through the ambiguity of contemporary civic problems to generate measurable impact for residents. They will also learn why design sometimes fails to deliver its promise of innovation in government and see what happens when its language, mindsets, and tools make it hard for city innovation teams to adopt and apply…(More)”.

Whataboutism

Curated on Posted on by Stefaan Verhulst

Essay by B.D. McClay: “Attention is finite, the record of how we spend it public, and it is easy enough to check if somebody who tweets every day about Ukraine has ever tweeted about Yemen. Many people are inclined to give somebody they trust a pass; behavior that might attract loud condemnation of a stranger might be ignored if done by a friend. Sometimes, such inconsistencies, added up, indicate that somebody is untrustworthy, that her commitments are insincere, and that there is something manipulative about her public persona. But most of the time, I would hazard, they indicate that people do not live their lives striving for perfect consistency….

The Internet, however, has only one currency, and that currency is attention. On the Internet, we endlessly raise awareness, we platform and deplatform, we signal-boost and call out, and we argue about where our attention should be directed, and how. What we pay attention to and the language in which we pay attention are the only realities worth considering, which is one reason why stories are so often framed by the idea that nobody is talking about a problem, when the problem is often quite endlessly talked about—just not solved. Why isn’t the media covering this story? is a common refrain that is just as often accompanied by a link to an article about the story, which is how the complainer learned about it in the first place.

Attention can be paid and registered in many forms, but you pay attention online by making it known that you are paying attention. Your own expenditure is worthless unless other people are paying attention to you. As they do in regard to the currency of the analog world, people feel as though they get to judge how other people pay attention. Even though most actions are undertaken with some idea of gaining attention, to do something out of a blatant desire to attract attention is gauche and discrediting. People whose job is to translate attention into real money—celebrities, “influencers,” and so on—are often left walking a thin and ridiculous line. They must draw attention to some larger event going on in the world lest they be judged selfish, but their attempts to do so mostly underscore that drawing attention to something means very little…(More)”.

The Decentralized Web: Hope or Hype?

Curated on Posted on by Stefaan Verhulst

Article by Inga Trauthig: “The heavy financial losses of cryptocurrency holders in recent months have catapulted a relatively niche tech topic into public view. However, many investors originally did not emphasize economic gains as their primary motivation for supporting cryptocurrencies. A different motive was driving them: decentralization.

Cryptocurrencies, together with blockchain, belong to a broader field related to the decentralized Web (DWeb) or Web3, which is, however, characterized by some obscurity. In August 2022, many informed readers are likely to be able to explain bitcoin, but fewer will be able to explain differences between various DWeb services, or how content moderation on a new version of the internet works — or could work in future.

The DWeb currently is a movement of which some parts are heavily tied to blockchain as a revolutionary technology purported to resolve the current ills of the internet. But some in the movement disagree on the dogma of blockchain (together with incentive stimulus and game theory) as the Web’s saviour — while concurring on the basic tenet that the current internet space, Web 2.0, has been corrupted by centralization. In other words, the DWeb is a movement whose members share many ideals but differ in their approaches to achieving them. And, some parts of this movement have much broader reach than others. While bitcoin has swept the globe and managed to draw adherents in the Global North and South, social media DWeb services are still mostly used by the technological cognoscenti.

In effect, at the current stage, successes of a decentralized Web are few and far between. They relate to two main aspirations: first, the empirical (re-)decentralization of the internet, and second, an appeal to make the internet a good place (again). The latter is certainly tempting given that the Web 2.0 is regularly accused of enabling authoritarian movements and actors, or online radicalization…(More)”.

To Fix Tech, Democracy Needs to Grow Up

Curated on Posted on by Stefaan Verhulst

Article by Divya Siddarth: “There isn’t much we can agree on these days. But two sweeping statements that might garner broad support are “We need to fix technology” and “We need to fix democracy.”

There is growing recognition that rapid technology development is producing society-scale risks: state and private surveillance, widespread labor automation, ascending monopoly and oligopoly power, stagnant productivity growth, algorithmic discrimination, and the catastrophic risks posed by advances in fields like AI and biotechnology. Less often discussed, but in my view no less important, is the loss of potential advances that lack short-term or market-legible benefits. These include vaccine development for emerging diseases and open source platforms for basic digital affordances like identity and communication.

At the same time, as democracies falter in the face of complex global challenges, citizens (and increasingly, elected leaders) around the world are losing trust in democratic processes and are being swayed by autocratic alternatives. Nation-state democracies are, to varying degrees, beset by gridlock and hyper-partisanship, little accountability to the popular will, inefficiency, flagging state capacity, inability to keep up with emerging technologies, and corporate capture. While smaller-scale democratic experiments are growing, locally and globally, they remain far too fractured to handle consequential governance decisions at scale.

This puts us in a bind. Clearly, we could be doing a better job directing the development of technology towards collective human flourishing—this may be one of the greatest challenges of our time. If actually existing democracy is so riddled with flaws, it doesn’t seem up to the task. This is what rings hollow in many calls to “democratize technology”: Given the litany of complaints, why subject one seemingly broken system to governance by another?…(More)”.

The fear of technology-driven unemployment and its empirical base

Curated on Posted on by Stefaan Verhulst

Article by Kerstin Hötte, Melline Somers and Angelos Theodorakopoulos:”New technologies may replace human labour, but can simultaneously create jobs if workers are needed to use these technologies or if new economic activities emerge. At the same time, technology-driven productivity growth may increase disposable income, stimulating a demand-induced employment expansion. Based on a systematic review of the empirical literature on technological change and its impact on employment published in the past four decades, this column suggests that the empirical support for the labour-creating effects of technological change dominates that for labour-replacement…(More)”.

The Adoption of Innovation

Curated on Posted on by Stefaan Verhulst

Article by Benjamin Kumpf & Emma Proud: “The adoption of innovation means an innovation has ceased to be “innovative.” It means that a method, technology, or approach to a problem has moved from the experimental edges of an organization to the core of its work: no longer a novelty, but something normal and institutionalized.

However, the concept of adoption is rarely discussed, and the experience and know-how to bring it about is even less common. While an increasing evidence base has been developed on adopting digital systems in development and public sector organizations, as well as literature on organizational reform, little has been published on strategically moving approaches and technologies out of the innovation space to the mainstream of how organizations work. The most relevant insights come from institutionalizing behavioral insights in governments, mainly in public sector entities in the global north. This gap makes it all the more important to surface the challenges, opportunities, and factors that enable adoption, as well as the barriers and roadblocks that impede it….

Adoption is not the same as scaling. Broadly speaking, scaling means “taking successful projects, programs, or policies and expanding, adapting, and sustaining them in different ways over time for greater development impact,” as the authors of the 2020 Focus Brief on Scaling-Up put it. But scaling tends to involve different players and focuses on a specific service, product, or delivery model. For example, SASA! Raising Voices is a community mobilization approach to address and reduce gender-based violence which was first pioneered in Tanzania, but after being rigorously evaluated, has since then adapted in at least 30 countries by more than 75 organizations around the world…(More)”.

Inside India’s plan to train 3.1 million 21st century civil servants

Curated on Posted on by Stefaan Verhulst

Article by Anirudh Dinesh and Beth Simone Noveck: “Prime Minister Modi established the Government of India’s Capacity Building Commission (CBC) on April 1, 2021 to reimagine how the state can deliver high-quality citizen services. According to the Commission’s chairman, Adil Zainulbhai and its secretary, Hemang Jani, the Commission will work with 93 central government departments and more than 800 training institutions across India to train over three million central government employees.

The competencies that civil servants are trained in should not be defined from the top down

By training employees, especially those who interact with citizens on a daily basis like those in the railways and postal departments, the hope is to impart new ways of working that translate into more effective and trustworthy government and better quality interactions with residents. The Commission has set itself two “north stars” or stretch goals to accomplish, namely to contribute to improving the “ease of living” for citizens and to advance Prime Minister Modi’s vision to make India a $5 trillion economy…

The Capacity Building Commission’s philosophy is that the competencies that civil servants are trained in should not be defined from the top down. Rather, the Commission wants each ministry to answer: What is the single most important thing we need to accomplish and then define the competencies they need to achieve that goal. …

An important first step in creating a capacity building programme is to understand what competencies already exist (or not) in the civil service. We asked both Zainulbhai and Jani about the CBC’s thinking about creating such a baseline of skills. The Commission’s approach, Jani explained to us, is to ask each ministry to look at its training needs from three “lenses:”

  1. Does the ministry have the capacity to deliver on “national priorities”? And are government employees aware of these national priorities?
  2. Does the ministry have the capacity necessary to deliver “citizen-centric” services?
  3. The “technology lens”: Do civil servants not only understand the challenges posed by technology but also appreciate new technologies and the solutions that could come from them?

The Commission also looks at capacity building on three levels:

  1. The individual level: What knowledge, skill and attitude an individual needs.
  2. The organisation level: What rules and procedures might be hindering service delivery.
  3. The institutional level: How to create an enabling environment for employees to upskill themselves resulting in better public services…(More)”

Who Should Represent Future Generations in Climate Planning?

Curated on Posted on by Stefaan Verhulst

Paper by Morten Fibieger Byskov and Keith Hyams: “Extreme impacts from climate change are already being felt around the world. The policy choices that we make now will affect not only how high global temperatures rise but also how well-equipped future economies and infrastructures are to cope with these changes. The interests of future generations must therefore be central to climate policy and practice. This raises the questions: Who should represent the interests of future generations with respect to climate change? And according to which criteria should we judge whether a particular candidate would make an appropriate representative for future generations? In this essay, we argue that potential representatives of future generations should satisfy what we call a “hypothetical acceptance criterion,” which requires that the representative could reasonably be expected to be accepted by future generations. This overarching criterion in turn gives rise to two derivative criteria. These are, first, the representative’s epistemic and experiential similarity to future generations, and second, his or her motivation to act on behalf of future generations. We conclude that communities already adversely affected by climate change best satisfy these criteria and are therefore able to command the hypothetical acceptance of future generations…(More)”.

How social media has undermined our constitutional architecture

Curated on Posted on by Stefaan Verhulst

Article by Danielle Allen: “Our politics are awful. On this we all agree. Often we feel there is nothing we can do. Yet there are steps to take. Before we can decide what to do, though, we have to face squarely the nature of the problem we are solving.

We face a crisis of representation. And — put bluntly — Facebook is the cause.

By crisis of representation, I do not mean that the other side’s representatives drive us all crazy. Of course, they do. I do not even mean that the incredibly negative nature of our political discourse is ruining the mental health of all of us. Of course, it is. What I mean is that the fundamental structural mechanism of our constitutional democracy is representation, and one of the pillars of the original design for that system has been knocked out from under us. As a result, the whole system no longer functions effectively.

Imagine that a truck has crashed into a supporting wall for your building. Your building is now structurally unsound and shifting dangerously in the wind. That’s the kind of situation I’m talking about.

In that abstract metaphor the building is our constitutional system, and social media is the truck. But explaining what I mean requires going back to the early design of our Constitution.

Ours is not the first era brought to its knees by polarization. After the Revolution, the nation was grinding to a halt under the Articles of Confederation. Congress couldn’t get a quorum. It couldn’t secure the revenue needed to pay war debts. Polarization — or as they called it — “faction” brought paralysis.

The whole point of writing the Constitution was to fix this aspect. James Madison made the case that the design of the Constitution would dampen factionalism. He argued this in the Federalist Papers,the famous op-eds that he, John Jay and Alexander Hamilton wrote advocating for the Constitution…

Madison couldn’t anticipate Facebook, and Facebook — with its historically unprecedented power to bind factions over great distances — knocked this pillar out from under us. In this sense, Facebook and the equally powerful social media platforms that followed it broke our democracy. They didn’t mean to. It’s like when your kid plays with a beach ball in the house and breaks your favorite lamp. But break it they did.

Now, the rest of us have to fix it.

Representation as designed cannot work under current conditions. We have no choice but to undertake a significant project of democracy renovation. We need an alternative to that original supporting wall to restore structural soundness to our institutions.

In coming columns, I will make the case for the recommendations that I consider most fundamental for a 21st-century system of representation that can address our needs. The goal should be responsive representation, which means representation that is inclusive of our extraordinary diversity and, of course, simultaneously effective. Our representatives get stuff done.

Increasing the size of the House of Representatives is one recommendation from a bipartisan commission on democracy renovation that I recently co-chaired. The report we produced is called Our Common Purpose. …(More)”

Can open-source technologies support open societies?

Curated on Posted on by Stefaan Verhulst

Report by Victoria Welborn, and George Ingram: “In the 2020 “Roadmap for Digital Cooperation,” U.N. Secretary General António Guterres highlighted digital public goods (DPGs) as a key lever in maximizing the full potential of digital technology to accelerate progress toward the Sustainable Development Goals (SDGs) while also helping overcome some of its persistent challenges. 

The Roadmap rightly pointed to the fact that, as with any new technology, there are risks around digital technologies that might be counterproductive to fostering prosperous, inclusive, and resilient societies. In fact, without intentional action by the global community, digital technologies may more naturally exacerbate exclusion and inequality by undermining trust in critical institutions, allowing consolidation of control and economic value by the powerful, and eroding social norms through breaches of privacy and disinformation campaigns. 

Just as the pandemic has served to highlight the opportunity for digital technologies to reimagine and expand the reach of government service delivery, so too has it surfaced specific risks that are hallmarks of closed societies and authoritarian states—creating new pathways to government surveillance, reinforcing existing socioeconomic inequalities, and enabling the rapid proliferation of disinformation. Why then—in the face of these real risks—focus on the role of digital public goods in development?

As the Roadmap noted, DPGs are “open source software, open data, open AI models, open standards and open content that adhere to privacy and other applicable laws and best practices, do no harm, and help attain the SDGs.”[1] There are a number of factors why such products have unique potential to accelerate development efforts, including widely recognized benefits related to more efficient and cost effective implementation of technology-enabled development programming. 

Historically, the use of digital solutions for development in low- and middle-income countries (LMICs) has been supported by donor investments in sector-specific technology systems, reinforcing existing silos and leaving countries with costly, proprietary software solutions with duplicative functionality and little interoperability across government agencies, much less underpinning private sector innovation. These silos are further codified through the development of sector-specific maturity models and metrics. An effective DPG ecosystem has the potential to enable the reuse and improvement of existing tools, thereby lowering overall cost of deploying technology solutions and increasing efficient implementation.

Beyond this proven reusability of DPGs and the associated cost and deployment efficiencies, do DPGs have even more transformational potential? Increasingly, there is interest in DPGs as drivers of inclusion and products through which to standardize and safeguard rights; these opportunities are less understood and remain unproven. To begin to fill that gap, this paper first examines the unique value proposition of DPGs in supporting open societies by advancing more equitable systems and by codifying rights. The paper then considers the persistent challenges to more fully realizing this opportunity and offers some recommendations for how to address these challenges…(More)”.