Paper by Lisa Reutter: “National statistics offices are increasingly exploring the possibilities of utilizing new data sources to position themselves in emerging data markets. In 2022, Statistics Norway announced that the national agency will require the biggest grocers in Norway to hand over all collected billing data to produce consumer behavior statistics which had previously been produced by other sampling methods. An online article discussing this proposal sparked a surprisingly (at least to Statistics Norway) high level of interest among readers, many of whom expressed concerns about this intended change in data practice. This paper focuses on the multifaceted online discussions of the proposal, as these enable us to study citizens’ reactions and feelings towards increased data collection and emerging public-private data flows in a Nordic context. Through an explorative empirical analysis of comment sections, this paper investigates what is discussed by commenters and reflects upon why this case sparked so much interest among citizens in the first place. It therefore contributes to the growing literature of citizens’ voices in data-driven administration and to a wider discussion on how to research public feeling towards datafication. I argue that this presents an interesting case of discomfort voiced by citizens, which demonstrates the contested nature of data practices among citizens–and their ability to regard data as deeply intertwined with power and politics. This case also reminds researchers to pay attention to seemingly benign and small changes in administration beyond artificial intelligence…(More)”
Curated findings and actionable knowledge at the intersection of technology, innovation, and governance