Article by Gianluca Sgueo: “The underlying tenet of so-called “human centred-design” is a public administration capable of delivering a satisfactory (even gratifying) digital experience to every user. Public services, however, are still marked by severe qualitative asymmetries, both nationally and supranationally. In this article we discuss the key shortcomings of digital public spaces, and we explore three approaches to re-design such spaces with the aim to widen the existing gaps separating the ideal from the actual rendering of human-centred digital government…(More)”.
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