Article by Mohamed Ibrahim: “Artificial intelligence (AI) is beginning to transform many industries, yet its use to improve public services remains limited globally. AI-based tools could streamline access to government benefits through online chatbots or automate systems by which citizens report problems such as potholes.
Currently, scholarly advances in AI are mostly confined to academic papers and conferences, rarely translating into actionable government policies or products. This means that the expertise at universities is not used to solve real-world problems. As a No10 Innovation Fellow with the UK government and a lecturer in spatial data science, I have explored the potential of AI-driven rapid prototyping in public policy.
Take Street.AI, a prototype smartphone app that I developed, which lets citizens report issues including potholes, street violence or illegal litter dumping by simply taking a picture through the app. The AI model classifies the problem automatically and alerts the relevant local authority, passing on the location and details of the issue. A key feature of the app is its on-device processing, which ensures privacy and reduces operational costs. Similar tools were tested as an early-warning system during the riots that swept the United Kingdom in July and August 2024.
AI models can also aid complex decision-making — for instance, that involved in determining where to build houses. The UK government plans to construct 1.5 million homes in the next 5 years, but planning laws require that several parameters be considered — such as proximity to schools, noise levels, the neighbourhoods’ built-up ratio and flood risk. The current strategy is to compile voluminous academic reports on viable locations, but an online dashboard powered by AI that can optimize across parameters would be much more useful to policymakers…(More)”.