Book by Gustavo Moreira Maia: “… the first comprehensive examination of how states can transition from reactive bureaucracies to anticipatory public services. Written for policymakers, practitioners, and scholars, it combines theoretical frameworks with practical implementation guidance.
The book argues that expanding state informational capacity creates both an opportunity and an obligation to redesign public services around citizen life events rather than administrative processes.
“The principal limitation of contemporary digital government does not lie in the absence of technological tools, but in the persistence of an action model structured to respond after the request, and not to recognize the context.”
Through detailed analysis of global examples and original case studies, the book maps the conditions under which proactive government becomes possible, desirable, and democratically legitimate…(More)“.
