Google Cloud: “A year and a half ago…we published this list for the first time. It numbered 101 entries.
It felt like a lot at the time, and served as a showcase of how much momentum both Google and the industry were seeing around generative AI adoption. In the brief period then of gen AI being widely available, organizations of all sizes had begun experimenting with it and putting it into production across their work and across the world, doing so at a speed rarely seen with new technology.
What a difference these past months have made. Our list has now grown by 10X. And still, that’s just scratching the surface of what’s becoming possible with AI across the enterprise, or what might be coming in the next year and a half. [Looking for how to build AI use cases just like these? Check out our handy guide with 101 technical blueprints from some of these real-world examples.]
- Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency serving more than 2 million people, built an Opioid Use Disorder Service Provider Locator using Vertex AI and Gemini to connect residents with local treatment options. Since its late 2021 launch, the platform has reached over 20,000 unique individuals across 120 Arizona cities with a 55%+ engaged session rate.
- *Arizona State University‘s ASU Prep division developed Archie, a Gemini-powered chatbot that provides real-time math tutoring support for middle school and high school students. The AI tutor identifies errors, provides hints and guidance, and increased students’ first-attempt correct answers by 6%.
- CareerVillage is building an app called Coach to empower job seekers, especially underrepresented youth, in their career preparedness; already featuring 35 career development activities, the aim is to have more than 100 by next year.
- The Minnesota Division of Driver and Vehicle Services helps non-English speakers get licenses and other services with two-way, real-time translation.
- mRelief has built an SMS-accessible AI chatbot to simplify the application process for the SNAP food assistance program in the U.S., featuring easy-to-understand eligibility information and direct assistance within minutes rather than days.
- *Nanyang Technological University, Singapore, deployed the Lyon Housing chatbot using Dialogflow CX and Gemini to handle student housing queries. The generative AI solution enhances student experience and saves the customer service workforce more than 100 hours per month.
- The Qatari Ministry of Labour has launched “Ouqoul,” an AI-powered platform designed to connect expatriate university graduates with job opportunities in the private sector. This platform streamlines the hiring process by integrating AI-driven candidate matching with ministry services for contract authentication and work permit issuance.
- Tabiya has built a conversational interface, Compass, that helps young people find employment opportunities; the platform asks questions and requests information, drawing out skills and experiences and matching those to appropriate roles.
- *The University of Hawaii System uses Vertex AI and BigQuery to analyze labor market data and build the Hawaii Career Pathways platform, which evaluates student qualifications and interests to create customized profiles. Gemini provides personalized guidance to align students’ academic paths with career opportunities in Hawaii, helping retain graduates in the state.
- *The University of Hawaii System also uses Google Translate to communicate with Pacific Islander students in their native languages, including Hawaiian, Māori, Samoan, Tongan, Cook Islands Māori, Cantonese, and Marshallese. The AI makes career guidance and communication more accessible to the diverse student population.
- *West Sussex County Council, which serves 890,000 residents in the UK, uses Dialogflow to power an online chatbot that engages residents in real-time conversations to determine eligibility for adult social care services and benefits. The conversational AI helps residents quickly understand their qualification status among the 5% of inquiries that actually qualify, reducing pressure on the Customer Service Center.
- The Fulton Theatre cuts grant-writing time in half by using Gemini in Docs to fill in routine information, helping the team focus on growing the theatre and putting on shows that bring communities together…(More)”.
