Article by Peter Baeck and Sophie Reynolds: One of the most prominent examples of how technology and data is being used to empower citizens is happening in Seoul. Here the city has used its ‘citizens as mayors’ philosophy for smart cities; an approach which aims to equip citizens with the same real-time access to information as the mayor. Seoul has gone further than most cities in making information about the COVID-19 outbreak in the city accessible to citizens. Its dashboard is updated multiple times daily and allows citizens to access the latest anonymised information on confirmed patients’ age, gender and dates of where they visited and when, after developing symptoms. Citizens can access even more detailed information; down to visited restaurants and cinema seat numbers.
The goal is to provide citizens with the information needed to take precautionary measures, self-monitor and report if they start showing symptoms after visiting one of the “infection points.” To help allay people’s fears and reduce the stigma associated with businesses that have been identified as “infection points”, the city government also provides citizens with information about the nearest testing clinics and makes “clean zones” (places that have been disinfected after visits by confirmed patients) searchable for users.
In addition to national and institutional responses there are (at least) five ways collective intelligence approaches are helping city governments, companies and urban communities in the fight against COVID-19:
1. Open sharing with citizens about the spread and management of COVID-19:
Based on open data provided by public agencies, private sector companies are using the city as a platform to develop their own real-time dashboards and mobile apps to further increase public awareness and effectively disseminate disease information. This has been the case with Corona NOW, Corona Map, Corona 100m in Seoul, Korea – which allow people to visualise data on confirmed coronavirus patients, along with patients’ nationality, gender, age, which places the patient has visited, and how close citizens are to these coronavirus patients. Developer Lee Jun-young who created the Corona Map app, said he built it because he found that the official government data was too difficult to understand.
Meanwhile in city state Singapore, the dashboard developed by UpCode scrapes data provided by the Singapore Ministry of Health’s own dashboard (which is exceptionally transparent about coronavirus case data) to make it cleaner and easier to navigate, and vastly more insightful. For instance, it allows you to learn about the average recovery time for those infected.
UpCode is making its platform available for others to re-use in other contexts.
2. Mobilising community-led responses to tackle COVID-19
Crowdfunding is being used in a variety of ways to get short-term targeted funding to a range of worthy causes opened up by the COVID-19 crisis. Examples include helping to fundraise for community activities for those directly affected by the crisis, backing tools and products that can address the crisis (such as buying PPE) and pre-purchasing products and services from local shops and artists. A significant proportion of the UK’s 1,000 plus mutual aid initiatives are now turning to crowdfunding as a way to rapidly respond to the new and emerging needs occurring at the city-wide and hyperlocal (i.e. streets and neighbourhood) levels.
Aberdeen City Mutual Aid group set up a crowdfunded community fund to cover the costs of creating a network of volunteers across the city, as well as any expenses incurred at food shops, fuel costs for deliveries and purchasing other necessary supplies. Similarly, the Feed the Heroes campaign was launched with an initial goal of raising €250 to pay for food deliveries for frontline staff who are putting in extra hours at the Mater Hospital, Dublin during the coronavirus outbreak….(More)”.