“We do not feel safe”: A Kabul-based crisis alert app struggles to protect its own employees


Q and A with Sara Wahedi by Hajira Maryam: “Ehtesab, a Kabul-based startup, emerged out of a personal security-related incident that Sara Wahedi, a former Afghan government employee, experienced in May 2018. After witnessing a suicide bomb attack firsthand, Wahedi rushed home, where she could see militants roaming the streets from her balcony. The city was put on lockdown for 12 hours and left without electricity. No one, Wahedi said, knew when the electricity would be restored or when roads would be cleared. The authorities were of little help. 

“Since that moment, I kept pondering about the idea of accountability and information provision. I jotted down a few words in different languages for accountability, namely Dari and Pashto. That was the moment the term Ehtesab came to my mind.” 

Ehtesab means “accountability” in Dari and Pashto, and the app, formally launched in March 2020, offers streamlined security-related information, including general security updates in Kabul to its users. With real-time, crowdsourced alerts, users across the city can track bomb blasts, roadblocks, electricity outages, or other problems in locations close to them. The app, which generates push notifications about nearby security risks, is supported by 20 employees working out of the company’s Kabul office, according to Wahedi. 

Despite the company’s single-minded focus on security, the Ehtesab team was caught off-guard by the sudden collapse of the Afghan government over the weekend. “It was inevitable that there would be a significant shift in governance … but we weren’t expecting the Taliban to come in within the first eight hours of the day,” Wahedi said….(More)”.