Article by Komal Goyal: “Government-citizen engagement has come a long way over the past decade, with governments increasingly adopting AI-powered analytics, automated processes and chatbots to engage with citizens and gain insights into their concerns. A 2023 Stanford University report found that the federal government spent $3.3 billion on AI in the fiscal year 2022, highlighting the remarkable upswing in AI adoption across various government sectors.
As the demands of a digitally empowered and information-savvy society constantly evolve, it is becoming imperative for government agencies to revolutionize how they interact with their constituents. I’ll discuss how AI can help achieve this and pave the way for a more responsive, inclusive and effective form of governance…(More)”.