Press Release and blog by Mykhailo Fedorov: “Ukraine is betting on artificial intelligence — and this is not just a trend. It is our clear and defined mission: by 2030, we aim to become one of the world’s top three countries in terms of AI development and integration in the public sector.
This week, we took another major step toward that goal — we launched Diia.AI on the Diia portal. It is the world’s first national AI-agent that goes beyond answering questions — it actually provides government services directly within a chat. The AI assistant is now available in open beta, and users can already receive the first service through AI — an income certificate. New services will be rolled out gradually as the AI develops.
Our focus is to transform Diia from a digital services platform into a fully functional AI-agent that operates 24/7, without the need to manually fill out forms or fields. Diia is becoming a proactive assistant in the citizen–state relationship. The AI-agent doesn’t simply act as a chatbot that responds to queries — it takes action based on the user’s request. For example, you write to the assistant in the chat: «I need an income certificate», and receive it directly in your personal account on the Diia portal, with an email notification once it’s ready.
AI agents represent the cutting edge of artificial intelligence, fundamentally changing the way services are accessed globally. The future lies with agentic states, and Ukraine is boldly advancing toward this format — where a single user request leads directly to results. AI agents act as personal digital assistants, independently building action plans, initiating service requests, and autonomously executing all stages of task completion…(More)”.
