Report by OpenAI: “More than 5% of all ChatGPT messages globally are about healthcare, averaging billions of messages each week. Of our more than 800 million regular users, one in four submits a prompt about healthcare every week. More than 40 million turn to ChatGPT every day with healthcare questions.
In the United States, the healthcare system is a long-standing and worsening pain point for many. Gallup finds that views of US healthcare quality have sunk to a 24-year-low; that Americans give the system a C+ on access and a D+ on costs; and that a combined 70% believe the system has major problems or is in a state of crisis. In our own research, three in five Americans say the current system is broken, and strong majorities tell us that hospital costs (87%), poor healthcare access (77%), and a lack of nurses (75%) are all serious problems.
For both patients and providers in the US, ChatGPT has become an important ally, helping people navigate the healthcare system, enabling them to self-advocate, and supporting both patients and providers for better health outcomes.
Based on anonymized ChatGPT message data:
– Nearly 2 million messages per week focus on health insurance, including for comparing plans, understanding prices, handling claims and billing, eligibility and enrollment, and coverage and cost-sharing details.
– In underserved rural communities, users send an average of nearly 600,000 healthcare-related messages every week.
– And seven in 10 healthcare conversations in ChatGPT happen outside of normal clinic hours.
This report details: (1) how users are turning to ChatGPT for help in navigating the US healthcare system; (2) how they’re turning to ChatGPT to help them close healthcare access gaps, including in “hospital deserts” across the country; and (3) how healthcare providers and workers are using AI in their roles now…(More)”.
