Vaidehi Shah at Eco-Business: “Rapidly progressing information communications technology (ICT) is giving rise to an almost infinite range of innovations that can be implemented in cities to make them more efficient and better connected. However, in order for technology to yield sustainable solutions, planners must prioritise citizen engagement and strong leadership.
This was the consensus on Tuesday at the World Cities Summit 2014, where representatives from city and national governments, technology firms and private sector organisations gathered in Singapore to discuss strategies and challenges to achieving sustainable cities in the future.
Laura Ipsen, Microsoft corporate vice president for worldwide public sector, identified globalisation, social media, big data, and mobility as the four major technological trends prevailing in cities today, as she spoke at the plenary session with a theme on “The next urban decade: critical challenges and opportunities”.
Despite these increasing trends, she cautioned, “technology does not build infrastructure, but it does help better engage citizens and businesses through public-private partnerships”.
For example, “LoveCleanStreets”, an online tool developed by Microsoft and partners, enables London residents to report infrastructure problems such as damaged roads or signs, shared Ipsen.
“By engaging citizens through this application, cities can fix problems early, before they get worse,” she said.
In Singapore, the ‘MyWaters’ app of PUB, Singapore’s national water agency, is also a key tool for the government to keep citizens up-to-date of water quality and safety issues in the country, she added.
Even if governments did not actively develop solutions themselves, simply making the immense amounts of data collected by the city open to businesses and citizens could make a big difference to urban liveability, Mark Chandler, director of the San Francisco Mayor’s Office of International Trade and Commerce, pointed out.
Opening up all of the data collected by San Francisco, for instance, yielded 60 free mobile applications that allow residents to access urban solutions related to public transport, parking, and electricity, among others, he explained. This easy and convenient access to infrastructure and amenities, which are a daily necessity, is integral to “a quality of life that keeps the talented workforce in the city,” Chandler said….”
Measuring Governance: What’s the point?
Alan Hudson at Global Integrity: “Over the last 10-15 years, the fact that governance – the institutional arrangements and relationships that shape how effectively things get done – plays a central role in shaping countries’ development trajectories has become widely acknowledged (see for instance the World Bank’s World Development Report of 2011). This acknowledgement has developed hand-in-hand with determined efforts to measure various aspects of governance.
This emphasis on governance and the efforts made to measure its patterns and understand its dynamics is very welcome. There’s no doubt that governance matters and measuring “governance” and its various dimensions can play a useful role in drawing attention to problems and opportunities, in monitoring compliance with standards, in evaluating efforts to support reform, and in informing decisions about what reforms to implement and how.
But in my experience, discussions about governance and its measurement sometimes gloss over a number of key questions (for a similar argument see the early sections of Matt Andrews’ piece on “Governance indicators can make sense”). These include questions about: what is being measured – “governance” is a multi-faceted and rather woolly concept (see Francis Fukuyama’s 2013 piece on “What is Governance?” and various responses); who is going to use the data that is generated; how that data might have an impact; and what results are being sought.
I’ve noticed this most recently in discussions about the inclusion of “governance” in the post-2015 development framework of goals, targets and indicators. From what I’ve seen, the understandable enthusiasm for ensuring that governance gains a place in the post-2015 framework can lead to discussions that: skate over the fact that the evidence that particular forms of governance – often labelled as “Good Governance” – lead to better development outcomes is patchy; fail to effectively grapple with the fact that a cookie-cutter approach to governance is unlikely to work across diverse contexts; pay little attention given to the ways in which the data generated might actually be used to make a difference; and, give scant consideration to the needs of those who might use the data, particularly citizens and citizens’ groups.
In my view, a failure to address these issues risks inadvertently weakening the case for paying attention to, and measuring, aspects of governance. As the Overseas Development Institute’s excellent report on “Governance targets and indicators for post-2015” put it, in diplomatic language: “including something as a target or indicator does not automatically lead to its improvement and the prize is not just to find governance targets and indicators that can be ‘measured’. Rather, it may be important to reflect on the pathways through which set targets and indicators are thought to lead to better outcomes and on the incentives that might be generated by different measurement approaches.” (See my working document on “Fiscal Governance and Post-2015” for additional thoughts on the inclusion of governance in the post-2015 framework, including notes toward a theory of change).
More broadly, beyond the confines of the post-2015 debate, the risk – and arguably, in many cases, the reality – is that by paying insufficient attention to some key issues, we end up with a lot of data on various aspects of “governance”, but that that data doesn’t get used as much as it might, isn’t very useful for informing context-specific efforts to improve governance, and has limited impact.
To remedy this situation, I’d suggest that any effort to measure aspects of “governance” or to improve the availability, quality, use and impact of governance data (as the Governance Data Alliance is doing – with a Working Group on Problem Statements and Theories of Change) should answer up-front a series of simple questions:
- Outcomes: What outcome(s) are you interested in? Are you interested in improving governance for its own sake, because you regard a particular type of governance as intrinsically valuable, and/or because you think, for instance, that improving governance will help to improve service delivery and accelerate progress against poverty? (See Nathaniel Heller’s post on “outputs versus outcomes in open government”)
- Theory: If your interest is not solely based on the intrinsic value you attach to “governance”, which aspects of “governance” do you think matter in terms of the outcomes – e.g. service delivery and/or reduced poverty – that you’re interested in? What’s the theory of change that links governance to development outcomes? Without such a theory, it’s difficult to decide what to measure!
- Data: In what ways do you think that data about the aspects of governance that you think are important – for intrinsic or extrinsic reasons – will be used to help to drive progress towards the type of governance that you value? To what use might the data be put, by whom, to do what? Or, from the perspective of data-users, what information do they need to take action to improve governance?
Organizations that are involved in generating governance data no doubt spend time considering these questions. But nonetheless, I think there would be value in making that thinking – and information about whether and how the data gets used, and with what effect – explicit….”
Open Government Data: Helping Parents to find the Best School for their Kids
Radu Cucos at the Open Government Partnership blog: “…This challenge – finding the right school – is probably one of the most important decisions in many parents’ lives. Parents are looking for answers to questions such as which schools are located in safe neighborhoods, which ones have the highest teacher – students’ ratio, which schools have the best funding, which schools have the best premises or which ones have the highest grades average.
It is rarely an easy decision, but is made doubly difficult in the case of migrants. People residing in the same location for a long time know, more or less, which are the best education institutions in their city, town or village. For migrants, the situation is absolutely the opposite. They have to spend extra time and resources in identifying relevant information about schools.
Open Government Data is an effective solution which can ease the problem of a lack of accessible information about existing schools in a particular country or location. By adopting the Open Government Data policy in the educational field, governments release data about grades, funding, student and teacher numbers, data generated throughout time by schools, colleges, universities and other educational settings.
Developers then use this data for creating applications which portray information in easy accessible formats. Three of the best apps which I have come across are highlighted below:
- Discover Your School, developed under the Province of British Columbia of Canada Open Data Initiative, is a platform for parents who are interested in finding a school for their kids, learning about the school districts or comparing schools in the same area. The application provides comprehensive information, such as the number of students enrolled in schools each year, class sizes, teaching language, disaster readiness, results of skills assessment, and student and parent satisfaction. Information and data can be viewed in interactive formats, including maps. On top of that, Discover Your School engages parents in policy making and initiatives such as Erase Bullying or British Columbia Education Plan.
- The School Portal, developed under the Moldova Open Data Initiative, uses data made public by the Ministry of Education of Moldova to offer comprehensive information about 1529 educational institutions in the Republic of Moldova. Users of the portal can access information about schools yearly budgets, budget implementation, expenditures, school rating, students’ grades, schools’ infrastructure and communications. The School Portal has a tool which allows visitors to compare schools based on different criteria – infrastructure, students’ performance or annual budgets. The additional value of the portal is the fact that it serves as a platform for private sector entities which sell school supplies to advertise their products. The School Portal also allows parents to virtually interact with the Ministry of Education of Moldova or with a psychologist in case they need additional information or have concerns regarding the education of their children.
- RomaScuola, developed under the umbrella of the Italian Open Data Initiative, allows visitors to obtain valuable information about all schools in the Rome region. Distinguishing it from the two listed above is the ability to compare schools depending on such facets as frequency of teacher absence, internet connectivity, use of IT equipment for teaching, frequency of students’ transfer to other schools and quality of education in accordance with the percentage of issued diplomas.
Open data on schools has great value not only for parents but also for the educational system in general. Each country has its own school market, if education is considered as a product in this market. Perfect information about products is one of the main characteristics of competitive markets. From this perspective, giving parents the opportunity to have access to information about schools characteristics will contribute to the increase in the competitiveness of the schools market. Educational institutions will have incentives to improve their performance in order to attract more students…”
Twitter releasing trove of user data to scientists for research
Joe Silver at ArsTechnica: “Twitter has a 200-million-strong and ever-growing user base that broadcasts 500 million updates daily. It has been lauded for its ability to unsettle repressive political regimes, bring much-needed accountability to corporations that mistreat their customers, and combat other societal ills (whether such characterizations are, in fact, accurate). Now, the company has taken aim at disrupting another important sphere of human society: the scientific research community.
Back in February, the site announced its plan—in collaboration with Gnip—to provide a handful of research institutions with free access to its data sets from 2006 to the present. It’s a pilot program called “Twitter Data Grants,” with the hashtag #DataGrants. At the time, Twitter’s engineering blog explained the plan to enlist grant applications to access its treasure trove of user data:
Twitter has an expansive set of data from which we can glean insights and learn about a variety of topics, from health-related information such as when and where the flu may hit to global events like ringing in the new year. To date, it has been challenging for researchers outside the company who are tackling big questions to collaborate with us to access our public, historical data. Our Data Grants program aims to change that by connecting research institutions and academics with the data they need.
In April, Twitter announced that, after reviewing the more than 1,300 proposals submitted from more than 60 different countries, it had selected six institutions to provide with data access. Projects approved included a study of foodborne gastrointestinal illnesses, a study measuring happiness levels in cities based on images shared on Twitter, and a study using geosocial intelligence to model urban flooding in Jakarta, Indonesia. There’s even a project exploring the relationship between tweets and sports team performance.
Twitter did not directly respond to our questions on Tuesday afternoon regarding the specific amount and types of data the company is providing to the six institutions. But in its privacy policy, Twitter explains that most user information is intended to be broadcast widely. As a result, the company likely believes that sharing such information with scientific researchers is well within its rights, as its services “are primarily designed to help you share information with the world,” Twitter says. “Most of the information you provide us is information you are asking us to make public.”
While mining such data sets will undoubtedly aid scientists in conducting experiments for which similar data was previously either unavailable or quite limited, these applications raise some legal and ethical questions. For example, Scientific American has asked whether Twitter will be able to retain any legal rights to scientific findings and whether mining tweets (many of which are not publicly accessible) for scientific research when Twitter users have not agreed to such uses is ethically sound.
In response, computational epidemiologists Caitlin Rivers and Bryan Lewis have proposed guidelines for ethical research practices when using social media data, such as avoiding personally identifiable information and making all the results publicly available….”
Lessons in Mass Collaboration
Elizabeth Walker, Ryan Siegel, Todd Khozein, Nick Skytland, Ali Llewellyn, Thea Aldrich, and Michael Brennan in the Stanford Social Innovation Review: “significant advances in technology in the last two decades have opened possibilities to engage the masses in ways impossible to imagine centuries ago. Beyond coordination, today’s technological capability permits organizations to leverage and focus public interest, talent, and energy through mass collaborative engagement to better understand and solve today’s challenges. And given the rising public awareness of a variety of social, economic, and environmental problems, organizations have seized the opportunity to leverage and lead mass collaborations in the form of hackathons.
Hackathons emerged in the mid-2000s as a popular approach to leverage the expertise of large numbers of individuals to address social issues, often through the creation of online technological solutions. Having led hundreds of mass collaboration initiatives for organizations around the world in diverse cultural contexts, we at SecondMuse offer the following lessons as a starting point for others interested in engaging the masses, as well as challenges others’ may face.
What Mass Collaboration Looks Like
An early example of a mass collaborative endeavor was Random Hacks of Kindness (RHoK), which formed in 2009. RHoK was initially developed in collaboration with Google, Microsoft, Yahoo!, NASA, the World Bank, and later, HP as a volunteer mobilization effort; it aimed to build technology that would enable communities to respond better to crises such as natural disasters. In 2012, nearly 1,000 participants attended 30 events around the world to address 176 well-defined problems.
In 2013, NASA and SecondMuse led the International Space Apps Challenge, which engaged six US federal agencies, 400 partner institutions, and 9,000 global citizens through a variety of local and global team configurations; it aimed to address 58 different challenges to improve life on Earth and in space. In Athens, Greece, for example, in direct response to the challenge of creating a space-deployable greenhouse, a team developed a modular spinach greenhouse designed to survive the harsh Martian climate. Two months later, 11,000 citizens across 95 events participated in the National Day of Civic Hacking in 83 different US cities, ultimately contributing about 150,000 person-hours and addressing 31 federal and several state and local challenges over a single weekend. One result was Keep Austin Fed from Austin, Texas, which leveraged local data to coordinate food donations for those in need.
Strong interest on the part of institutions and an enthusiastic international community has paved the way for follow-up events in 2014.
Benefits of Mass Collaboration
The benefits of this approach to problem-solving are many, including:
- Incentivizing the use of government data. As institutions push to make data available to the public, mass collaboration can increase the usefulness of that data by creating products from it, as well as inform and streamline future data collection processes.
- Increasing transparency. Engaging citizens in the process of addressing public concerns educates them about the work that institutions do and advances efforts to meet public expectations of transparency.
- Increasing outcome ownership. When people engage in a collaborative process of problem solving, they naturally have a greater stake in the outcome. Put simply, the more people who participate in the process, the greater the sense of community ownership. Also, when spearheading new policies or initiatives, the support of a knowledgeable community can be important to long-term success.
- Increasing awareness. Engaging the populace in addressing challenges of public concern increases awareness of issues and helps develop an active citizenry. As a result, improved public perception and license to operate bolster governmental and non-governmental efforts to address challenges.
- Saving money. By providing data and structures to the public, and allowing them to build and iterate on plans and prototypes, mass collaboration gives agencies a chance to harness the power of open innovation with minimal time and funds.
- Harnessing cognitive surplus. The advent of online tools allowing for distributed collaboration enables citizens to use their free time incrementally toward collective endeavors that benefit local communities and the nation.
Challenges of Mass Collaboration
Although the benefits can be significant, agencies planning to lead mass collaborations should be aware of several challenges:
- Investing time and effort. A mass collaboration is most effective when it is not a one-time event. The up-front investment in building a collaboration of supporting partner organizations, creating a robust framework for action, developing the necessary tools and defining the challenges, and investing in implementation and scaling of the most promising results all require substantial time to secure long-term commitment and strong relationships.
- Forging an institution-community relationship. Throughout the course of most engagements, the power dynamic between the organization providing the frameworks and challenges and the groupings of individuals responding to the call to action can shift dramatically as the community incorporates the endeavor into their collective identity. Everyone involved should embrace this as they lay the foundation for self-sustaining mass collaboration communities. Once participants develop a firmly entrenched collective identity and sense of ownership, the convening organization can fully tap into its collective genius, as they can work together based on trust and shared vision. Without community ownership, organizers need to allot more time, energy, and resources to keep their initiative moving forward, and to battle against volunteer fatigue, diminished productivity, and substandard output.
- Focusing follow-up. Turning a massive infusion of creative ideas, concepts, and prototypes into concrete solutions requires a process of focused follow-up. Identifying and nurturing the most promising seeds to fruition requires time, discrete skills, insight, and—depending on the solutions you scale—support from a variety of external organizations.
- Understanding ROI. Any resource-intensive endeavor where only a few of numerous resulting products ever see the light of day demands deep consideration of what constitutes a reasonable return on investment. For mass collaborations, this means having an initial understanding of the potential tangible and intangible outcomes, and making a frank assessment of whether those outcomes meet the needs of the collaborators.
Technological developments in the last century have enabled relationships between individuals and institutions to blossom into a rich and complex tapestry…”
CollaborativeScience.org: Sustaining Ecological Communities Through Citizen Science and Online Collaboration
David Mellor at CommonsLab: “In any endeavor, there can be a tradeoff between intimacy and impact. The same is true for science in general and citizen science in particular. Large projects with thousands of collaborators can have incredible impact and robust, global implications. On the other hand, locally based projects can foster close-knit ties that encourage collaboration and learning, but face an uphill battle when it comes to creating rigorous and broadly relevant investigations. Online collaboration has the potential to harness the strengths of both of these strategies if a space can be created that allows for the easy sharing of complex ideas and conservation strategies.
CollaborativeScience.org was created by researchers from five different universities to train Master Naturalists in ecology, scientific modeling and adaptive management, and then give these capable volunteers a space to put their training to work and create conservation plans in collaboration with researchers and land managers.
We are focusing on scientific modeling throughout this process because environmental managers and ecologists have been trained to intuitively create explanations based on a very large number of related observations. As new data are collected, these explanations are revised and are put to use in generating new, testable hypotheses. The modeling tools that we are providing to our volunteers allow them to formalize this scientific reasoning by adding information, sources and connections, then making predictions based on possible changes to the system. We integrate their projects into the well-established citizen science tools at CitSci.org and guide them through the creation of an adaptive management plan, a proven conservation project framework…”
The Trend towards “Smart Cities”
Chien-Chu Chen in the International Journal of Automation and Smart Technology (AUSMT): “Looking back over the past century, the steady pace of development in many of the world’s cities has resulted in a situation where a high percentage of these cities are now faced with the problem of aging, decrepit urban infrastructure; a considerable number of cities are having to undertake large-scale infrastructure renewal projects. While creating new opportunities in the area of infrastructure, ongoing urbanization is also creating problems, such as excessive consumption of water, electric power and heat energy, environmental pollution, increased greenhouse gas emissions, traffic jams, and the aging of the existing residential housing stock, etc. All of these problems present a challenge to cities’ ability to achieve sustainable development. In response to these issues, the concept of the “smart city” has grown in popularity throughout the world. The aim of smart city initiatives is to make the city a vehicle for “smartification” through the integration of different industries and sectors. As initiatives of this kind move beyond basic automation into the realm of real “smartification,” the smart city concept is beginning to take concrete form….”
Choice, Rules and Collective Action
New book on “The Ostroms on the Study of Institutions and Governance”: “This volume brings a set of key works by Elinor Ostrom, co-recipient of the Nobel Prize in Economic Sciences, together with those of Vincent Ostrom, one of the originators of Public Choice political economy. The two scholars introduce and expound their approaches and analytical perspectives on the study of institutions and governance.
The book puts together works representing the main analytical and conceptual vehicles articulated by the Ostroms to create the Bloomington School of public choice and institutional theory. Their endeavours sought to ‘re-establish the priority of theory over data collection and analysis’, and to better integrate theory and practice.
These efforts are illustrated via selected texts, organised around three themes: the political economy and public choice roots of their work in creating a distinct branch of political economy; the evolutionary nature of their work that led them to go beyond mainstream public choice, thereby enriching the public choice tradition itself; and, finally, the foundational and epistemological dimensions and implications of their work.”
HHS releases new data and tools to increase transparency on hospital utilization and other trends
Pressrelease: “With more than 2,000 entrepreneurs, investors, data scientists, researchers, policy experts, government employees and more in attendance, the Department of Health and Human Services (HHS) is releasing new data and launching new initiatives at the annual Health Datapalooza conference in Washington, D.C.
Today, the Centers for Medicare & Medicaid Services (CMS) is releasing its first annual update to the Medicare hospital charge data, or information comparing the average amount a hospital bills for services that may be provided in connection with a similar inpatient stay or outpatient visit. CMS is also releasing a suite of other data products and tools aimed to increase transparency about Medicare payments. The data trove on CMS’s website now includes inpatient and outpatient hospital charge data for 2012, and new interactive dashboards for the CMS Chronic Conditions Data Warehouse and geographic variation data. Also today, the Food and Drug Administration (FDA) will launch a new open data initiative. And before the end of the conference, the Office of the National Coordinator for Health Information Technology (ONC) will announce the winners of two data challenges.
“The release of these data sets furthers the administration’s efforts to increase transparency and support data-driven decision making which is essential for health care transformation,” said HHS Secretary Kathleen Sebelius.
“These public data resources provide a better understanding of Medicare utilization, the burden of chronic conditions among beneficiaries and the implications for our health care system and how this varies by where beneficiaries are located,” said Bryan Sivak, HHS chief technology officer. “This information can be used to improve care coordination and health outcomes for Medicare beneficiaries nationwide, and we are looking forward to seeing what the community will do with these releases. Additionally, the openFDA initiative being launched today will for the first time enable a new generation of consumer facing and research applications to embed relevant and timely data in machine-readable, API-based formats.”
2012 Inpatient and Outpatient Hospital Charge Data
The data posted today on the CMS website provide the first annual update of the hospital inpatient and outpatient data released by the agency last spring. The data include information comparing the average charges for services that may be provided in connection with the 100 most common Medicare inpatient stays at over 3,000 hospitals in all 50 states and Washington, D.C. Hospitals determine what they will charge for items and services provided to patients and these “charges” are the amount the hospital generally bills for those items or services.
With two years of data now available, researchers can begin to look at trends in hospital charges. For example, average charges for medical back problems increased nine percent from $23,000 to $25,000, but the total number of discharges decreased by nearly 7,000 from 2011 to 2012.
In April, ONC launched a challenge – the Code-a-Palooza challenge – calling on developers to create tools that will help patients use the Medicare data to make health care choices. Fifty-six innovators submitted proposals and 10 finalists are presenting their applications during Datapalooza. The winning products will be announced before the end of the conference.
Chronic Conditions Warehouse and Dashboard
CMS recently released new and updated information on chronic conditions among Medicare fee-for-service beneficiaries, including:
- Geographic data summarized to national, state, county, and hospital referral regions levels for the years 2008-2012;
- Data for examining disparities among specific Medicare populations, such as beneficiaries with disabilities, dual-eligible beneficiaries, and race/ethnic groups;
- Data on prevalence, utilization of select Medicare services, and Medicare spending;
- Interactive dashboards that provide customizable information about Medicare beneficiaries with chronic conditions at state, county, and hospital referral regions levels for 2012; and
- Chartbooks and maps.
These public data resources support the HHS Initiative on Multiple Chronic Conditions by providing researchers and policymakers a better understanding of the burden of chronic conditions among beneficiaries and the implications for our health care system.
Geographic Variation Dashboard
The Geographic Variation Dashboards present Medicare fee-for-service per-capita spending at the state and county levels in interactive formats. CMS calculated the spending figures in these dashboards using standardized dollars that remove the effects of the geographic adjustments that Medicare makes for many of its payment rates. The dashboards include total standardized per capita spending, as well as standardized per capita spending by type of service. Users can select the indicator and year they want to display. Users can also compare data for a given state or county to the national average. All of the information presented in the dashboards is also available for download from the Geographic Variation Public Use File.
Research Cohort Estimate Tool
CMS also released a new tool that will help researchers and other stakeholders estimate the number of Medicare beneficiaries with certain demographic profiles or health conditions. This tool can assist a variety of stakeholders interested in specific figures on Medicare enrollment. Researchers can also use this tool to estimate the size of their proposed research cohort and the cost of requesting CMS data to support their study.
Digital Privacy Notice Challenge
ONC, with the HHS Office of Civil Rights, will be awarding the winner of the Digital Privacy Notice Challenge during the conference. The winning products will help consumers get notices of privacy practices from their health care providers or health plans directly in their personal health records or from their providers’ patient portals.
OpenFDA
The FDA’s new initiative, openFDA, is designed to facilitate easier access to large, important public health datasets collected by the agency. OpenFDA will make FDA’s publicly available data accessible in a structured, computer readable format that will make it possible for technology specialists, such as mobile application creators, web developers, data visualization artists and researchers to quickly search, query, or pull massive amounts of information on an as needed basis. The initiative is the result of extensive research to identify FDA’s publicly available datasets that are often in demand, but traditionally difficult to use. Based on this research, openFDA is beginning with a pilot program involving millions of reports of drug adverse events and medication errors submitted to the FDA from 2004 to 2013. The pilot will later be expanded to include the FDA’s databases on product recalls and product labeling.
For more information about CMS data products, please visit http://www.cms.gov/Research-Statistics-Data-and-Systems/Research-Statistics-Data-and-Systems.html.
For more information about today’s FDA announcement visit: http://www.fda.gov/NewsEvents/Newsroom/PressAnnouncements/UCM399335 or http://open.fda.gov/“
Closing the Feedback Loop: Can Technology Bridge the Accountability Gap
(WorldBank) Book edited by Björn-Sören Gigler and Savita Bailur: “This book is a collection of articles, written by both academics and practitioners as an evidence base for citizen engagement through information and communication technologies (ICTs). In it, the authors ask: how do ICTs empower through participation, transparency and accountability? Specifically, the authors examine two principal questions: Are technologies an accelerator to closing the “accountability gap” – the space between the supply (governments, service providers) and demand (citizens, communities, civil society organizations or CSOs) that requires bridging for open and collaborative governance? And under what conditions does this occur? The introductory chapters lay the theoretical groundwork for understanding the potential of technologies to achieving intended goals. Chapter 1 takes us through the theoretical linkages between empowerment, participation, transparency and accountability. In Chapter 2, the authors devise an informational capability framework, relating human abilities and well-being to the use of ICTs. The chapters to follow highlight practical examples that operationalize ICT-led initiatives. Chapter 3 reviews a sample of projects targeting the goals of transparency and accountability in governance to make preliminary conclusions around what evidence exists to date, and where to go from here. In chapter 4, the author reviews the process of interactive community mapping (ICM) with examples that support general local development and others that mitigate natural disasters. Chapter 5 examines crowdsourcing in fragile states to track aid flows, report on incitement or organize grassroots movements. In chapter 6, the author reviews Check My School (CMS), a community monitoring project in the Philippines designed to track the provision of services in public schools. Chapter 7 introduces four key ICT-led, citizen-governance initiatives in primary health care in Karnataka, India. Chapter 8 analyzes the World Bank Institute’s use of ICTs in expanding citizen project input to understand the extent to which technologies can either engender a new “feedback loop” or ameliorate a “broken loop”. The authors’ analysis of the evidence signals ICTs as an accelerator to closing the “accountability gap”. In Chapter 9, the authors conclude with the Loch Ness model to illustrate how technologies contribute to shrinking the gap, why the gap remains open in many cases, and what can be done to help close it. This collection is a critical addition to existing literature on ICTs and citizen engagement for two main reasons: first, it is expansive, covering initiatives that leverage a wide range of technology tools, from mobile phone reporting to crowdsourcing to interactive mapping; second, it is the first of its kind to offer concrete recommendations on how to close feedback loops.”