E-Government and Its Limitations: Assessing the True Demand Curve for Citizen Public Participation


Paper by David Karpf:  “Many e-government initiatives start with promise, but end up either as digital “ghost towns” or as a venue exploited by organized interests.  The problem with these initiatives is rooted in a set of common misunderstandings about the structure of citizen interest in public participation – simply put, the Internet does not create public interest, it reveals public interest.  Public interest can be high or low, and governmental initiatives can be polarized or non-polarized.  The paper discusses two common pitfalls (“the Field of Dreams Fallacy” and “Blessed are the Organized”) that demand alternate design choices and modified expectations.  By treating public interest and public polarization as variables, the paper develops a typology of appropriate e-government initiatives that can help identify the boundary conditions for transformative digital engagement….

 Typology

Figure 1: Typology of Appropriate E-government Projects”

What future do you want? Commission invites votes on what Europe could look like in 2050 to help steer future policy and research planning


European Commission – MEMO: “Vice-President Neelie Kroes, responsible for the Digital Agenda, is inviting people to join a voting and ranking process on 11 visions of what the world could look like in 20-40 years. The Commission is seeking views on living and learning, leisure and working in Europe in 2050, to steer long-term policy or research planning.
The visions have been gathered over the past year through the Futurium, an online debate platform that allows policymakers to not only consult citizens, but to collaborate and “co-create” with them, and at events throughout Europe. Thousands of thinkers – from high school students, to the Erasmus Students Network; from entrepreneurs and internet pioneers to philosophers and university professors, have engaged in a collective inquiry – a means of crowd-sourcing what our future world could look like.
Eleven over-arching themes have been drawn together from more than 200 ideas for the future. From today, everyone is invited to join the debate and offer their rating and rankings of the various ideas. The results of the feedback will help the European Commission make better decisions about how to fund projects and ideas that both shape the future and get Europe ready for that future….
The Futurium is a foresight project run by DG CONNECT, based on an open source approach. It develops visions of society, technologies, attitudes and trends in 2040-2050 and use these, for example as potential blueprints for future policy choices or EU research and innovation funding priorities.
It is an online platform developed to capture emerging trends and enable interested citizens to co-create compelling visions of the futures that matter to them.

This crowd-sourcing approach provides useful insights on:

  1. vision: where people want to go, how desirable and likely are the visions posted on the platform;
  2. policy ideas: what should ideally be done to realise the futures; the possible impacts and plausibility of policy ideas;
  3. evidence: scientific and other evidence to support the visions and policy ideas.

….
Connecting policy making to people: in an increasingly connected society, online outreach and engagement is an essential response to the growing demand for participation, helping to capture new ideas and to broaden the legitimacy of the policy making process (IP/10/1296). The Futurium is an early prototype of a more general policy-making model described in the paper “The Futurium—a Foresight Platform for Evidence-Based and Participatory Policymaking“.

The Futurium was developed to lay the groundwork for future policy proposals which could be considered by the European Parliament and the European Commission under their new mandates as of 2014. But the Futurium’s open, flexible architecture makes it easily adaptable to any policy-making context, where thinking ahead, stakeholder participation and scientific evidence are needed.”

Kansas City Measures Performance through Online Dashboard


GovTech: “To follow through on its commitment to provide more visibility into city performance, Kansas City, Mo., launched KCStat Dashboard on Oct. 22, an online tool that displays progress on city goals and objectives.
Developed by government data company Socrata, the dashboard is the city’s way of offering residents more information about government performance with real-time data, said Julie Steenson, a performance analyst for the city. Upon full implementation, the dashboard will display various statistics, from citizen satisfaction percentages to progress on maintenance and repair tasks.
“It’s been a real evolutionary project,” Steenson said. “We never had a way for the citizens or even the elected officials to see our data at a glance.”
Kansas City’s KCStat program began in December 2011 as a data collection effort that focused on service areas that drew a significant number of public complaints: street maintenance, water line maintenance, water billing, customer service, code enforcement and animal control.
In January, the city council updated its 24 major priorities (developed with public input) into six key areas — public infrastructure, economic development, public safety, healthy communities, neighborhood livability and governance — and sought a way to make their ambitions both measurable and publicly available.
Answering this call, Socrata offered the city a platform called GovStat, a program it announced in March as a way for government leaders to integrate data to decision-making while engaging citizens at the same time.
Key features of the platform, according to Socrata’s March product announcement, include an easy-to-use interface (without the need for user licenses), and real-time dashboards that can be shared through a simple drag-and-drop system.
Mayor Sly James praised the tool for its benefits related to transparency.
“The KCStat Dashboard is the city’s way of helping residents see how we’re doing at our job of serving them,” said James in a city release. “Our residents deserve nothing less than a city government based on data-driven results, and KCStat is a great tool for benchmarking our results.”

New Report: Federal Ideation Program: Challenges and Best Practices


New Report by Professor Gwanhoo Lee for the IBM Center for The Business of Government: “Ideation is the process of generating new ideas or solutions using crowdsourcing technologies, and it is changing the way federal government agencies innovate and solve problems. Ideation tools use online brainstorming or social voting platforms to submit new ideas, search previously submitted ideas, post questions and challenges, discuss and expand on ideas, vote them up or down and flag them.
This report examines the current status, challenges, and best practices of federal internal ide­ation programs made available exclusively to employees. Initial experiences from a variety of agencies show that these ideation tools hold great promise in engaging employees and stake­holders in problem-solving.
While ideation programs offer promising benefits, making innovation an aspect of everyone’s job is very hard to achieve. Given that these ideation tools and programs are still relatively new, agencies have not yet figured out the best practices and often do not know what to expect during the implementation process. This report seeks to fill this gap.
Based on field research and a literature review, the report describes four federal internal ideation programs, including IdeaHub (Department of Transportation), the Sounding Board (the Department of State), IdeaFactory (Department of Homeland Security), and CDC IdeaLab (Centers for Disease Control and Prevention, Department of Health and Human Services).
Four important challenges are associated with the adoption and implementation of federal internal ideation programs. These are: managing the ideation process and technology; managing cultural change; managing privacy, security and transparency; and managing use of the ideation tool.
Federal government agencies have been moving in the right direction by embracing these tools and launching ideation programs in boosting employee-driven innovation. However, many daunting challenges and issues remain to be addressed. For a federal agency to sustain its internal ideation program, it should note the following:
Recommendation One: Treat the ideation program not as a management fad but as a vehicle to reinvent the agency.
Recommendation Two: Institutionalize the ideation program.
Recommendation Three: Make the ideation team a permanent organizational unit.
Recommendation Four: Document ideas that are implemented.Quantify their impact and demonstrate the return on investment.Share the return with the employees through meaningful rewards.
Recommendation Five: Assimilate and integrate the ideation program into the mission-critical administrative processes.
Recommendation Six: Develop an easy-to-use mobile app for the ideation system.
Recommendation Seven: Keep learning from other agencies and even from commercial organizations.”

Why Research is Key to mySociety’s Future


Paul Lenz – Head of Finance and International Projects, mySociety: “mySociety operates in a field that we term the Civic Power sector. This sector includes a wide range of organizations, including non-profits like Ushahidi, The Sunlight Foundation, Avaaz and other companies like Change and Nationbuilder. There are many differences between these organizations, but they do share one thing in common: in the context of the wider civil society & development world in which we are situated, they are very young indeed.  mySociety, celebrating it’s tenth birthday this year, is one of the oldest in this sector –  but we are a spring chicken compared to the likes of Oxfam, Amnesty International and Plan
Theory of change
Our underlying philosophy – our theory of change – is that enabling (and encouraging) politically inexperienced people to take actions like reporting broken street lights or asking for government information will make people more aware of their own power to get things changed, and that will benefit both them and the communities they live in. But just because lots of people perform these actions doesn’t mean we have affected those users in any profound way.
As we have matured we have started to ask ourselves some tough questions, including:
– Does the use of our sites and services (and those of our partners) make people more powerful in the civic and democratic aspects of their lives?
– Does this power genuinely deliver tangible beneficial impacts (particularly in the face of potentially unresponsive or corrupt governments)?
– Do our tools risk increasing the power of the relatively richer, better educated and technically adept minority at the expense of the majority?

Theoretical challenges 
One of the challenges we face is that within our field there is not an easy or categorical connection between action and impact.  If you immunize a child against disease, then you can be certain that the child has a materially higher chance of remaining healthy.  There are of course wider discussions around whether immunization should be carried out by foreign NGOs or whether governments should work to improve their own health provisioning, but there is no doubt that the immunization itself is a good thing.
What about writing to a politician?  Is that a good thing?  We believe that it is.  We believe that it drives engagement and accountability and strengthens democracy.  But we can’t prove it, and we might be wrong. We must find out.
We have a great deal of data – page impressions, unique visitors, Freedom of Information requests raised, international re-uses of our code bases, messages sent to politicians, etc. – but no way of linking this to true impact.  In order to address this gap we will conduct methodologically rigorous, experimentally-driven research on both UK and international deployments of our technologies. We will then use the findings and the method we develop to encourage increased rigor in impact assessment by other organizations working in the Civic Power sector.
It is quite likely that some of these outcomes will be challenging for us, potentially suggesting that some of our workstreams have little or no true impact as things currently stand.  Nonetheless, we are committed to sharing the all of the results – good and ill – as they start to come through.”

Concerns about opening up data, and responses which have proved effective


Google doc by Christopher Gutteridge, University of Southampton and Alexander Dutton, University of Oxford:  “This document is inspired by the open data excuses bingo card. Someone asked for what responses have proved effective. This document is a work in progress based on our experience. Carly Strasser has also written at the Data Pub blog about these issues from an Open Science and research data perspective. You may also be interested in How to make a business case for open data, published by the ODI.
We’ll get spam…
Terrorists might use the data…
People will contact us to ask about stuff…
People will misinterpret the data…
It’s too big…
It’s not very interesting…
We might want to use it in a research paper…
There’s no API to that system…
We’re worried about the Data Protection Act…
We’re not sure that we own it…
I don’t mind making it open, but I worry someone else might object…
It’s too complicated…
Our data is embarrassingly bad…
It’s not a priority and we’re busy…
Our lawyers want to make a custom license…
It changes too quickly…
There’s already a project in progress which sounds similar…
Some of what you asked for is confidential…
I don’t own the data, so can’t give you permission…
We don’t have that data…
That data is already published via (external organisation X)….
We can’t provide that dataset because one part is not possible…
What if something breaks and the open version becomes out of date?…
We can’t see the benefit…
What if we want to sell access to this data…?
If we publish this data, people might sue us…
We want people to come direct to us so we know why they want the data…

Findings from the emerging field of Transparency Research


Tiago Peixoto: “HEC Paris has just hosted the 3rd Global Conference on Transparency Research, and they have made the list of accepted papers available. …
As one goes through the papers,  it is clear that unlike most of the open government space, when it comes to research, transparency is treated less as a matter of technology and formats and more as a matter of social and political institutions.  And that is a good thing.”
This year’s papers are listed below:

Mirroring the real world in social media: twitter, geolocation, and sentiment analysis


Paper by E Baucom, A Sanjari, X Liu, and M Chen as part of the proceedings of UnstructureNLP ’13: “In recent years social media has been used to characterize and predict real world events, and in this research we seek to investigate how closely Twitter mirrors the real world. Specifically, we wish to characterize the relationship between the language used on Twitter and the results of the 2011 NBA Playoff games. We hypothesize that the language used by Twitter users will be useful in classifying the users’ locations combined with the current status of which team is in the lead during the game. This is based on the common assumption that “fans” of a team have more positive sentiment and will accordingly use different language when their team is doing well. We investigate this hypothesis by labeling each tweet according the the location of the user along with the team that is in the lead at the time of the tweet. The hypothesized difference in language (as measured by tfidf) should then have predictive power over the tweet labels. We find that indeed it does and we experiment further by adding semantic orientation (SO) information as part of the feature set. The SO does not offer much improvement over tf-idf alone. We discuss the relative strengths of the two types of features for our data.”

What's Different that Makes Open Data an Infrastructure?


Article by Christopher Thomas: “It wasn’t too long ago that governments remained pretty guarded with their data. It really did not matter who the data steward was, as each discipline had its “reasons” for keeping data out of the hands of others…
The mapping and GIS industry was no stranger to the resistance to open data.  However the concerns were slightly different than the governments’ concerns.  Perhaps this was due to the time, effort, and money required to develop the data by staff.  Mapping and GIS fought a valiant battle that this data was not information subject to the Freedom of Information Act, but rather an asset subject to different rules of funding and cost recovery.
Recently, attitudes have been changing as mapping and GIS data are being looked at as more of an infrastructure, because governments now see the importance of including it as part of their daily operation. …
So what’s different today? Well, governments can avoid data dumps that leave important members of your team wondering how the data is being used.  Or better yet, wondering how many times your old data has been exchanged and used without new or updated data being considered. You later learn that someone has used your old data on a project that has come back to haunt you.  The major difference today is that there is an ability to extend this infrastructure as a web service.  If you publish current data on websites or portals, data can now be downloaded for use in various products or connected to apps. As Mark Head, chief data officer for the city of Philadelphia puts it, “web services are the ‘secret sauce’ to open data.” Governments can simply extend map and GIS data for adoption by business startups and civic hackers, for example, with the confidence that current data is being used.”

Open government and conflicts with public trust and privacy: Recent research ideas


Article by John Wihbey:  “Since the Progressive Era, ideas about the benefits of government openness — crystallized by Justice Brandeis’s famous phrase about the disinfectant qualities of “sunlight” — have steadily grown more popular and prevalent. Post-Watergate reforms further embodied these ideas. Now, notions of “open government” and dramatically heightened levels of transparency have taken hold as zero-cost digital dissemination has become a reality. Many have advocated switching the “default” of government institutions so information and data are no longer available just “on demand” but rather are publicized as a matter of course in usable digital form.
As academic researchers point out, we don’t yet have a great deal of long-term, valid data for many of the experiments in this area to weigh civic outcomes and the overall advance of democracy. Anecdotally, though, it seems that more problems — from potholes to corruption — are being surfaced, enabling greater accountability. This “new fuel” of data also creates opportunities for businesses and organizations; and so-called “Big Data” projects frequently rely on large government datasets, as do “news apps.”
But are there other logical limits to open government in the digital age? If so, what are the rationales for these limits? And what are the latest academic insights in this area?
Most open-records laws, including the federal Freedom of Information Act, still provide exceptions that allow public institutions to guard information that might interfere with pending legal proceedings or jeopardize national security. In addition, the internal decision-making and deliberation processes of government agencies as well as documents related to personnel matters are frequently off limits. These exceptions remain largely untouched in the digital age (notwithstanding extralegal actions by WikiLeaks and Edward Snowden, or confidential sources who disclose things to the press). At a practical level, experts say that the functioning of FOIA laws is still uneven, and some states continue to threaten rollbacks.
Limits of transparency?
A key moment in the rethinking of openness came in 2009, when Harvard University legal scholar Lawrence Lessig published an essay in The New Republic titled “Against Transparency.” In it, Lessig — a well-known advocate for greater access to information and knowledge of many kinds — warned that transparency in and of itself could lead to diminished trust in government and must be tied to policies that can also rebuild public confidence in democratic institutions.
In recent years, more political groups have begun leveraging open records laws as a kind of tool to go after opponents, a phenomenon that has even touched the public university community, which is typically subject to disclosure laws….

Privacy and openness
If there is a tension between transparency and public trust, there is also an uneasy balance between government accountability and privacy. A 2013 paper in the American Review of Public Administration, “Public Pay Disclosure in State Government: An Ethical Analysis,” examines a standard question of disclosure faced in every state: How much should even low-level public servants be subject to personal scrutiny about their salaries? The researchers, James S. Bowman and Kelly A. Stevens of Florida State University, evaluate issues of transparency based on three competing values: rules (justice or fairness), results (what does the greatest good), and virtue (promoting integrity.)…”