The Silo Effect – The Peril of Expertise and the Promise of Breaking Down Barriers


Book by Gillian Tett: “From award-winning columnist and journalist Gillian Tett comes a brilliant examination of how our tendency to create functional departments—silos—hinders our work…and how some people and organizations can break those silos down to unleash innovation.

One of the characteristics of industrial age enterprises is that they are organized around functional departments. This organizational structure results in both limited information and restricted thinking. The Silo Effect asks these basic questions: why do humans working in modern institutions collectively act in ways that sometimes seem stupid? Why do normally clever people fail to see risks and opportunities that later seem blindingly obvious? Why, as psychologist Daniel Kahneman put it, are we sometimes so “blind to our own blindness”?

Gillian Tett, journalist and senior editor for the Financial Times, answers these questions by plumbing her background as an anthropologist and her experience reporting on the financial crisis in 2008. In The Silo Effect, she shares eight different tales of the silo syndrome, spanning Bloomberg’s City Hall in New York, the Bank of England in London, Cleveland Clinic hospital in Ohio, UBS bank in Switzerland, Facebook in San Francisco, Sony in Tokyo, the BlueMountain hedge fund, and the Chicago police. Some of these narratives illustrate how foolishly people can behave when they are mastered by silos. Others, however, show how institutions and individuals can master their silos instead. These are stories of failure and success.

From ideas about how to organize office spaces and lead teams of people with disparate expertise, Tett lays bare the silo effect and explains how people organize themselves, interact with each other, and imagine the world can take hold of an organization and lead from institutional blindness to 20/20 vision. – (More)”

Ethics in Public Policy and Management: A global research companion


New book edited by Alan Lawton, Zeger van der Wal, and Leo Huberts: “Ethics in Public Policy and Management: A global research companion showcases the latest research from established and newly emerging scholars in the fields of public management and ethics. This collection examines the profound changes of the last 25 years, including the rise of New Public Management, New Public Governance and Public Value; how these have altered practitioners’ delivery of public services; and how academics think about those services.

Drawing on research from a broad range of disciplines, Ethics in Public Policy and Management looks to reflect on this changing landscape. With contributions from Asia, Australasia, Europe and the USA, the collection is grouped into five main themes:

  • theorising the practice of ethics;
  • understanding and combating corruption;
  • managing integrity;
  • ethics across boundaries;
  • expanding ethical policy domains.

This volume will prove thought-provoking for educators, administrators, policy makers and researchers across the fields of public management, public administration and ethics….(More)”

Social Media and Local Governments


Book edited by Sobaci, Mehmet Zahid: “Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance…(More)”

Science Isn’t Broken


Christie Aschwanden at FiveThirtyEight: “Yet even in the face of overwhelming evidence, it’s hard to let go of a cherished idea, especially one a scientist has built a career on developing. And so, as anyone who’s ever tried to correct a falsehood on the Internet knows, the truth doesn’t always win, at least not initially, because we process new evidence through the lens of what we already believe. Confirmation bias can blind us to the facts; we are quick to make up our minds and slow to change them in the face of new evidence.

A few years ago, Ioannidis and some colleagues searched the scientific literature for references to two well-known epidemiological studies suggesting that vitamin E supplements might protect against cardiovascular disease. These studies were followed by several large randomized clinical trials that showed no benefit from vitamin E and one meta-analysis finding that at high doses, vitamin E actually increased the risk of death.

Human fallibilities send the scientific process hurtling in fits, starts and misdirections instead of in a straight line from question to truth.

Despite the contradictory evidence from more rigorous trials, the first studies continued to be cited and defended in the literature. Shaky claims about beta carotene’s ability to reduce cancer risk and estrogen’s role in staving off dementia also persisted, even after they’d been overturned by more definitive studies. Once an idea becomes fixed, it’s difficult to remove from the conventional wisdom.

Sometimes scientific ideas persist beyond the evidence because the stories we tell about them feel true and confirm what we already believe. It’s natural to think about possible explanations for scientific results — this is how we put them in context and ascertain how plausible they are. The problem comes when we fall so in love with these explanations that we reject the evidence refuting them.

The media is often accused of hyping studies, but scientists are prone to overstating their results too.

Take, for instance, the breakfast study. Published in 2013, it examined whether breakfast eaters weigh less than those who skip the morning meal and if breakfast could protect against obesity. Obesity researcher Andrew Brown and his colleagues found that despite more than 90 mentions of this hypothesis in published media and journals, the evidence for breakfast’s effect on body weight was tenuous and circumstantial. Yet researchers in the field seemed blind to these shortcomings, overstating the evidence and using causative language to describe associations between breakfast and obesity. The human brain is primed to find causality even where it doesn’t exist, and scientists are not immune.

As a society, our stories about how science works are also prone to error. The standard way of thinking about the scientific method is: ask a question, do a study, get an answer. But this notion is vastly oversimplified. A more common path to truth looks like this: ask a question, do a study, get a partial or ambiguous answer, then do another study, and then do another to keep testing potential hypotheses and homing in on a more complete answer. Human fallibilities send the scientific process hurtling in fits, starts and misdirections instead of in a straight line from question to truth.

Media accounts of science tend to gloss over the nuance, and it’s easy to understand why. For one thing, reporters and editors who cover science don’t always have training on how to interpret studies. And headlines that read “weak, unreplicated study finds tenuous link between certain vegetables and cancer risk” don’t fly off the newsstands or bring in the clicks as fast as ones that scream “foods that fight cancer!”

People often joke about the herky-jerky nature of science and health headlines in the media — coffee is good for you one day, bad the next — but that back and forth embodies exactly what the scientific process is all about. It’s hard to measure the impact of diet on health, Nosek told me. “That variation [in results] occurs because science is hard.” Isolating how coffee affects health requires lots of studies and lots of evidence, and only over time and in the course of many, many studies does the evidence start to narrow to a conclusion that’s defensible. “The variation in findings should not be seen as a threat,” Nosek said. “It means that scientists are working on a hard problem.”

The scientific method is the most rigorous path to knowledge, but it’s also messy and tough. Science deserves respect exactly because it is difficult — not because it gets everything correct on the first try. The uncertainty inherent in science doesn’t mean that we can’t use it to make important policies or decisions. It just means that we should remain cautious and adopt a mindset that’s open to changing course if new data arises. We should make the best decisions we can with the current evidence and take care not to lose sight of its strength and degree of certainty. It’s no accident that every good paper includes the phrase “more study is needed” — there is always more to learn….(More)”

Review Federal Agencies on Yelp…and Maybe Get a Response


Yelp Official Blog: “We are excited to announce that Yelp has concluded an agreement with the federal government that will allow federal agencies and offices to claim their Yelp pages, read and respond to reviews, and incorporate that feedback into service improvements.

We encourage Yelpers to review any of the thousands of agency field offices, TSA checkpoints, national parks, Social Security Administration offices, landmarks and other places already listed on Yelp if you have good or bad feedback to share about your experiences. Not only is it helpful to others who are looking for information on these services, but you can actually make an impact by sharing your feedback directly with the source.

It’s clear Washington is eager to engage with people directly through social media. Earlier this year a group of 46 lawmakers called for the creation of a “Yelp for Government” in order to boost transparency and accountability, and Representative Ron Kind reiterated this call in a letter to the General Services Administration (GSA). Luckily for them, there’s no need to create a new platform now that government agencies can engage directly on Yelp.

As this agreement is fully implemented in the weeks and months ahead, we’re excited to help the federal government more directly interact with and respond to the needs of citizens and to further empower the millions of Americans who use Yelp every day.

In addition to working with the federal government, last week we announced our our partnership with ProPublica to incorporate health care statistics and consumer opinion survey data onto the Yelp business pages of more than 25,000 medical treatment facilities. We’ve also partnered with local governments in expanding the LIVES open data standard to show restaurant health scores on Yelp….(More)”

Open Data: A 21st Century Asset for Small and Medium Sized Enterprises


“The economic and social potential of open data is widely acknowledged. In particular, the business opportunities have received much attention. But for all the excitement, we still know very little about how and under what conditions open data really works.

To broaden our understanding of the use and impact of open data, the GovLab has a variety of initiatives and studies underway. Today, we share publicly our findings on how Small and Medium Sized Enterprises (SMEs) are leveraging open data for a variety of purposes. Our paper “Open Data: A 21st Century Asset for Small and Medium Sized Enterprises” seeks to build a portrait of the lifecycle of open data—how it is collected, stored and used. It outlines some of the most important parameters of an open data business model for SMEs….

The paper analyzes ten aspects of open data and establishes ten principles for its effective use by SMEs. Taken together, these offer a roadmap for any SME considering greater use or adoption of open data in its business.

Among the key findings included in the paper:

  • SMEs, which often lack access to data or sophisticated analytical tools to process large datasets, are likely to be one of the chief beneficiaries of open data.
  • Government data is the main category of open data being used by SMEs. A number of SMEs are also using open scientific and shared corporate data.
  • Open data is used primarily to serve the Business-to-Business (B2B) markets, followed by the Business-to-Consumer (B2C) markets. A number of the companies studied serve two or three market segments simultaneously.
  • Open data is usually a free resource, but SMEs are monetizing their open-data-driven services to build viable businesses. The most common revenue models include subscription-based services, advertising, fees for products and services, freemium models, licensing fees, lead generation and philanthropic grants.
  • The most significant challenges SMEs face in using open data include those concerning data quality and consistency, insufficient financial and human resources, and issues surrounding privacy.

This is just a sampling of findings and observations. The paper includes a number of additional observations concerning business and revenue models, product development, customer acquisition, and other subjects of relevance to any company considering an open data strategy.”

Using Technology, Building Democracy


Book by Jessica Baldwin-Philippi: “The days of “revolutionary” campaign strategies are gone. The extraordinary has become ordinary, and campaigns at all levels, from the federal to the municipal, have realized the necessity of incorporating digital media technologies into their communications strategies. Still, little is understood about how these practices have been taken up and routinized on a wide scale, or the ways in which the use of these technologies is tied to new norms and understandings of political participation and citizenship in the digital age. The vocabulary that we do possess for speaking about what counts as citizenship in a digital age is limited.

Drawing on ethnographic fieldwork in a federal-level election, interviews with communications and digital media consultants, and textual analysis of campaign materials, this book traces the emergence and solidification of campaign strategies that reflect what it means to be a citizen in the digital era. It identifies shifting norms and emerging trends to build new theories of citizenship in contemporary democracy. Baldwin-Philippi argues that these campaign practices foster engaged and skeptical citizens. But, rather than assess the quality or level of participation and citizenship due to the use of technologies, this book delves into the way that digital strategies depict what “good” citizenship ought to be and the goals and values behind the tactics….(More)”

The Innovation Imperative in the Public Sector: Setting an Agenda for Action


Report by the OECD: “The public sector has to become more innovative if it is to tackle today’s complex challenges and meet society’s changing expectations. But becoming truly innovative requires deep and broad changes to organisational culture and operations. Drawing on evidence emerging from the OECD Observatory of Public Sector Innovation’s collection of innovative practices from around the world, this report looks at how to create a government where innovation is encouraged and nurtured….(More)

See also: Observatory of Public Sector Innovation

Can big databases be kept both anonymous and useful?


The Economist: “….The anonymisation of a data record typically means the removal from it of personally identifiable information. Names, obviously. But also phone numbers, addresses and various intimate details like dates of birth. Such a record is then deemed safe for release to researchers, and even to the public, to make of it what they will. Many people volunteer information, for example to medical trials, on the understanding that this will happen.

But the ability to compare databases threatens to make a mockery of such protections. Participants in genomics projects, promised anonymity in exchange for their DNA, have been identified by simple comparison with electoral rolls and other publicly available information. The health records of a governor of Massachusetts were plucked from a database, again supposedly anonymous, of state-employee hospital visits using the same trick. Reporters sifting through a public database of web searches were able to correlate them in order to track down one, rather embarrassed, woman who had been idly searching for single men. And so on.

Each of these headline-generating stories creates a demand for more controls. But that, in turn, deals a blow to the idea of open data—that the electronic “data exhaust” people exhale more or less every time they do anything in the modern world is actually useful stuff which, were it freely available for analysis, might make that world a better place.

Of cake, and eating it

Modern cars, for example, record in their computers much about how, when and where the vehicle has been used. Comparing the records of many vehicles, says Viktor Mayer-Schönberger of the Oxford Internet Institute, could provide a solid basis for, say, spotting dangerous stretches of road. Similarly, an opening of health records, particularly in a country like Britain, which has a national health service, and cross-fertilising them with other personal data, might help reveal the multifarious causes of diseases like Alzheimer’s.

This is a true dilemma. People want both perfect privacy and all the benefits of openness. But they cannot have both. The stripping of a few details as the only means of assuring anonymity, in a world choked with data exhaust, cannot work. Poorly anonymised data are only part of the problem. What may be worse is that there is no standard for anonymisation. Every American state, for example, has its own prescription for what constitutes an adequate standard.

Worse still, devising a comprehensive standard may be impossible. Paul Ohm of Georgetown University, in Washington, DC, thinks that this is partly because the availability of new data constantly shifts the goalposts. “If we could pick an industry standard today, it would be obsolete in short order,” he says. Some data, such as those about medical conditions, are more sensitive than others. Some data sets provide great precision in time or place, others merely a year or a postcode. Each set presents its own dangers and requirements.

Fortunately, there are a few easy fixes. Thanks in part to the headlines, many now agree that public release of anonymised data is a bad move. Data could instead be released piecemeal, or kept in-house and accessible by researchers through a question-and-answer mechanism. Or some users could be granted access to raw data, but only in strictly controlled conditions.

All these approaches, though, are anathema to the open-data movement, because they limit the scope of studies. “If we’re making it so hard to share that only a few have access,” says Tim Althoff, a data scientist at Stanford University, “that has profound implications for science, for people being able to replicate and advance your work.”

Purely legal approaches might mitigate that. Data might come with what have been called “downstream contractual obligations”, outlining what can be done with a given data set and holding any onward recipients to the same standards. One perhaps draconian idea, suggested by Daniel Barth-Jones, an epidemiologist at Columbia University, in New York, is to make it illegal even to attempt re-identification….(More).”

Content Volatility of Scientific Topics in Wikipedia: A Cautionary Tale


Paper by Wilson AM and Likens GE at PLOS: “Wikipedia has quickly become one of the most frequently accessed encyclopedic references, despite the ease with which content can be changed and the potential for ‘edit wars’ surrounding controversial topics. Little is known about how this potential for controversy affects the accuracy and stability of information on scientific topics, especially those with associated political controversy. Here we present an analysis of the Wikipedia edit histories for seven scientific articles and show that topics we consider politically but not scientifically “controversial” (such as evolution and global warming) experience more frequent edits with more words changed per day than pages we consider “noncontroversial” (such as the standard model in physics or heliocentrism). For example, over the period we analyzed, the global warming page was edited on average (geometric mean ±SD) 1.9±2.7 times resulting in 110.9±10.3 words changed per day, while the standard model in physics was only edited 0.2±1.4 times resulting in 9.4±5.0 words changed per day. The high rate of change observed in these pages makes it difficult for experts to monitor accuracy and contribute time-consuming corrections, to the possible detriment of scientific accuracy. As our society turns to Wikipedia as a primary source of scientific information, it is vital we read it critically and with the understanding that the content is dynamic and vulnerable to vandalism and other shenanigans….(More)”