Report by the Tony Blair Institute for Global Change: “…The limits of the existing operating model have been reached. Starved of resources by cuts inflicted by previous governments over the past 15 years, many councils are on the verge of bankruptcy even though local taxes are at their highest level. Residents wait too long for care, too long for planning applications and too long for benefits; many people never receive what they are entitled to. Public satisfaction with local services is sliding.
Today, however, there are new tools – enabled by artificial intelligence – that would allow councils to tackle these challenges. The day-to-day tasks of local government, whether related to the delivery of public services or planning for the local area, can all be performed faster, better and cheaper with the use of AI – a true transformation not unlike the one seen a century ago.
These tools would allow councils to overturn an operating model that is bureaucratic, labour-intensive and unresponsive to need. AI could release staff from repetitive tasks and relieve an overburdened and demotivated workforce. It could help citizens navigate the labyrinth of institutions, webpages and forms with greater ease and convenience. It could support councils to make better long-term decisions to drive economic growth, without which the resource pressure will only continue to build…(More)”.