Report by Stefaan Verhulst, Andrew J. Zahuranec, and Oscar Romero: “Trust is foundational to effective governance, yet its inherently abstract nature has made it difficult to measure and operationalize, especially in urban contexts. This report proposes a practical framework for city officials to diagnose and strengthen civic trust through observable indicators and actionable interventions.
Rather than attempting to quantify trust as an abstract concept, the framework distinguishes between the drivers of trust—direct experiences and institutional interventions—and its manifestations, both emotional and behavioral. Drawing on literature reviews, expert workshops, and field engagement with the New York City Civic Engagement Commission (CEC), we present a three-phase approach: (1) baseline assessment of trust indicators, (2) analysis of causal drivers, and (3) design and continuous evaluation of targeted interventions. The report illustrates the framework’s applicability through a hypothetical case involving the NYC Parks Department and a real-world case study of the citywide participatory budgeting initiative, The People’s Money. By providing a structured, context-sensitive, and iterative model for measuring civic trust, this report seeks to equip public institutions and city officials with a framework for meaningful measurement of civic trust…(More)”.