How governments can move beyond bureaucracy

Curated on Posted on by Stefaan Verhulst

Interview with Jorrit de Jong: “..Bureaucracy is not so much a system of rules, it is a system of values. It is an organizational form that governs how work gets done in accordance with principles that the sociologist Max Weber first codified: standardization, formalization, expert officialdom, specialization, hierarchy, and accountability. Add those up and you arrive at a system that values the written word; that is siloed because that’s what specialization does; that can sometimes be slow because there is a chain of command and an approval process. Standardization supports the value that it doesn’t matter who you are, who you know, what you look like when you’re applying for a permit, or who is issuing the permit: the case will be evaluated based on its merits. That is a good thing. Bureaucracy is a way to do business in a rational, impersonal, responsible and efficient way, at least in theory…

It becomes a problem when organizations start to violate their own values and lose connection with their purpose. If standardization turns into rigidity, doing justice to extenuating individual circumstances becomes hard. If formalization becomes pointless paper pushing, it defeats the purpose. And if accountability structures favor risk aversion over taking initiative, organizations can’t innovate.

Bureaucratic dysfunction occurs when the system that we’ve created ceases to produce the value that we wanted out of it. But that does not mean we have to throw away the baby with the bathwater. Can we create organizations that have the benefits of accountability, standardization and specialization without the burdens of slowness, rigidity, and silos? My answer is yes. Research we did with the Bloomberg Harvard City Leadership Initiative shows how organizations can improve performance by building capabilities that make them more nimble, responsive, and user-friendly. Cities that leverage data to better understand the communities they serve and measure performance learn and improve faster. Cities that use design thinking to reinvent resident services save time and money. And cities that collaborate across organizational and sector boundaries come up with more effective solutions to urban problems…(More)”

Cities in International Decision-Making

Curated on Posted on by Stefaan Verhulst

Book edited by Agnieszka Szpak et al: “…argues that cities are becoming more active participants in international law-making and challenging the previously dominant nation-state approach of recent history.

Chapters explore key literature and legal regulations surrounding cities, providing the latest information on their international normative activities. This book includes multiple interviews conducted with the official representatives of cities and various international institutions, such as UN-Habitat, the EU Committee of the Regions, and the Congress for Local and Regional Authorities of the Council of Europe. The authors investigate how, despite their strong role in international relations and international law implementation, the importance of cities has still not been adequately reflected in the structures of the Council of Europe, the EU and the UN. Ultimately, the book finds that cities have more impact on policy-making than on decision-making processes…(More)”.

International Guidelines on People Centred Smart Cities

Curated on Posted on by Stefaan Verhulst

UN-Habitat: “…The guidelines aim to support national, regional and local governments, as well as relevant stakeholders, in leveraging digital technology for a better quality of life in cities and human settlements, while mitigating the associated risks to achieve global visions of sustainable urban development, in line with the New Urban Agenda, the 2030 Agenda for Sustainable Development and other relevant global agendas.
The aim is to promote a people-centred smart cities approach that is consistent with the purpose and the principles of the Charter of the United Nations, including full respect for international law and the Universal Declaration of Human Rights, to ensure that innovation and digital technologies are used to help cities and human settlements in order to achieve the Sustainable Development Goals and the New Urban Agenda.
The guidelines serve as a reference for Member States to implement people-centred smart city approaches in the preparation and implementation of smart city regulations, plans and strategies to promote equitable access to, and life-long education and training of all people in, the opportunities provided by data, digital infrastructure and digital services in cities and human settlements, and to favour transparency and accountability.
The guidelines recognize local and regional governments (LRGs) as pivotal actors in ensuring closing digital divides and localizing the objectives and principles of these guidelines as well as the Global Digital Compact for an open, safe, sustainable and secure digital future. The guidelines are intended to complement existing global principles on digital development through a specific additional focus on the key role of local and regional governments, and local action, in advancing people-centred smart city development also towards the vision of global digital compact…(More)”.

California Governor Launches New Digital Democracy Tool

Curated on Posted on by Stefaan Verhulst

Article by Phil Willon: “California Gov. Gavin Newsom on Sunday announced a new digital democracy initiative that will attempt to connect residents directly with government officials in times of disaster and allow them to express their concerns about matters affecting their day-to-day lives.

The web-based initiative, called Engaged California, will go live with a focus on aiding victims of the deadly wildfires in Pacific Palisades and Altadena who are struggling to recover. For example, comments shared via the online forum could potentially prompt government action regarding insurance coverage, building standards or efforts to require utilities to bury power lines underground.

In a written statement, Newsom described the pilot program as “a town hall for the modern era — where Californians share their perspectives, concerns, and ideas geared toward finding real solutions.”


“We’re starting this effort by more directly involving Californians in the LA firestorm response and recovery,” he added. “As we recover, reimagine, and rebuild Los Angeles, we will do it together.”

The Democrat’s administration has ambitious plans for the effort that go far beyond the wildfires. Engaged California is modeled after a program in Taiwan that became an essential bridge between the public and the government at the height of the COVID-19 pandemic. The Taiwanese government has relied on it to combat online political disinformation as well…(More)”.

Using human mobility data to quantify experienced urban inequalities

Curated on Posted on by Stefaan Verhulst

Paper by Fengli Xu et al: “The lived experience of urban life is shaped by personal mobility through dynamic relationships and resources, marked not only by access and opportunity, but also inequality and segregation. The recent availability of fine-grained mobility data and context attributes ranging from venue type to demographic mixture offer researchers a deeper understanding of experienced inequalities at scale, and pose many new questions. Here we review emerging uses of urban mobility behaviour data, and propose an analytic framework to represent mobility patterns as a temporal bipartite network between people and places. As this network reconfigures over time, analysts can track experienced inequality along three critical dimensions: social mixing with others from specific demographic backgrounds, access to different types of facilities, and spontaneous adaptation to unexpected events, such as epidemics, conflicts or disasters. This framework traces the dynamic, lived experiences of urban inequality and complements prior work on static inequalities experience at home and work…(More)”.

Local Government: Artificial intelligence use cases

Curated on Posted on by Stefaan Verhulst

Repository by the (UK) Local Government Association: “Building on the findings of our recent AI survey, which highlighted the need for practical examples, this bank showcases the diverse ways local authorities are leveraging AI. 

Within this collection, you’ll discover a spectrum of AI adoption, ranging from utilising AI assistants to streamline back-office tasks to pioneering the implementation of bespoke Large Language Models (LLMs). These real-world use cases exemplify the innovative spirit driving advancements in local government service delivery. 

Whether your council is at the outset of its AI exploration or seeking to expand its existing capabilities, this bank offers a wealth of valuable insights and best practices to support your organisation’s AI journey…(More)”.

Path to Public Innovation Playbook

Curated on Posted on by Stefaan Verhulst

Playbook by Bloomberg Center for Public Innovation: “…a practical, example-rich guide for city leaders at any stage of their innovation journey. Crucially, the playbook offers learnings from the past 10-plus years of government innovation that can help municipalities take existing efforts to the next level…

Innovation has always started with defining major challenges in cooperation with residents. But in recent years, cities have increasingly tried to go further by working to unite every local actor around transformational changes that will be felt for generations. What they’re finding is that by establishing a North Star for action—the playbook calls them Ambitious Impactful Missions (AIMs)—they’re achieving better outcomes. And the playbook shows them how to find that North Star.

“If you limit yourself to thinking about a single priority, that can lead to a focus on just the things right in front of you,” explains Amanda Daflos, executive director of the Bloomberg Center for Public Innovation and the former Chief Innovation Officer and director of the i-team in Los Angeles. In contrast, she says, a more ambitious, mission-style approach recognizes that “the whole city has to work on this.”

For instance, in Reykjavik, Iceland, local leaders are determined to improve outcomes for children. But rather than limiting the scope or scale of their efforts to one slice of that pursuit, they thought bigger, tapping a wide array of actors from the Department of Education to the Department of Welfare to pursue a vision called “A Better City for Children.” At its core, this effort is about delivering a massive array of new and improved services for kids and ensuring those services are not interrupted at any point in a young person’s life. Specific interventions range from at-home student counseling, to courses on improving communication within households, to strategy sessions for parents whose children have anxiety. 

More noteworthy than the individual solutions is that this ambitious effort has shown signs of activating the kind of broad coalition needed to make long-term change. In fact, the larger vision started under then-Mayor Dagur Eggertsson, has been maintained by his successor, Mayor Ein­ar Þor­steinsson, and has recently shown signs of expansion. The playbook provides mayors with a framework for developing their own blueprints for big change…(More)”.

The Case for Local and Regional Public Engagement in Governing Artificial Intelligence

Curated on Posted on by Stefaan Verhulst

Article by Stefaan Verhulst and Claudia Chwalisz: “As the Paris AI Action Summit approaches, the world’s attention will once again turn to the urgent questions surrounding how we govern artificial intelligence responsibly. Discussions will inevitably include calls for global coordination and participation, exemplified by several proposals for a Global Citizens’ Assembly on AI. While such initiatives aim to foster inclusivity, the reality is that meaningful deliberation and actionable outcomes often emerge most effectively at the local and regional levels.

Building on earlier reflections in “AI Globalism and AI Localism,” we argue that to govern AI for public benefit, we must prioritize building public engagement capacity closer to the communities where AI systems are deployed. Localized engagement not only ensures relevance to specific cultural, social, and economic contexts but also equips communities with the agency to shape both policy and product development in ways that reflect their needs and values.

While a Global Citizens’ Assembly sounds like a great idea on the surface, there is no public authority with teeth or enforcement mechanisms at that level of governance. The Paris Summit represents an opportunity to rethink existing AI governance frameworks, reorienting them toward an approach that is grounded in lived, local realities and mutually respectful processes of co-creation. Toward that end, we elaborate below on proposals for: local and regional AI assemblies; AI citizens’ assemblies for EU policy; capacity-building programs, and localized data governance models…(More)”.

Smart cities: the data to decisions process

Curated on Posted on by Stefaan Verhulst

Paper by Eve Tsybina et al: “Smart cities improve citizen services by converting data into data-driven decisions. This conversion is not coincidental and depends on the underlying movement of information through four layers: devices, data communication and handling, operations, and planning and economics. Here we examine how this flow of information enables smartness in five major infrastructure sectors: transportation, energy, health, governance and municipal utilities. We show how success or failure within and between layers results in disparities in city smartness across different regions and sectors. Regions such as Europe and Asia exhibit higher levels of smartness compared to Africa and the USA. Furthermore, within one region, such as the USA or the Middle East, smarter cities manage the flow of information more efficiently. Sectors such as transportation and municipal utilities, characterized by extensive data, strong analytics and efficient information flow, tend to be smarter than healthcare and energy. The flow of information, however, generates risks associated with data collection and artificial intelligence deployment at each layer. We underscore the importance of seamless data transformation in achieving cost-effective and sustainable urban improvements and identify both supportive and impeding factors in the journey towards smarter cities…(More)”.

State of Digital Local Government

Curated on Posted on by Stefaan Verhulst

Report by the Local Government Association (UK): “This report is themed around four inter-related areas on the state of local government digital: market concentration, service delivery, technology, and delivery capabilities.  It is particularly challenging to assess the current state of digital transformation in local government, given the diversity of experience, resources and lack of consistent data collection on digital transformation and technology estates. 

This report is informed through our regular and extensive engagement with local government, primary research carried out by the LGA, and the research of stakeholders. It is worth noting that research on market concentration is challenging as it is a highly sensitive area.

Key messages:

  1. Local Government is a vital part of the public sector innovation ecosystem. Local government needs their priorities and context to be understood within cross public sector digital transformation ambitions through representation on public sector strategic boards and subsequently integrated into the design of public sector guidance and cross-government products at the earliest point. This will reduce the likelihood of duplication at public expense. Local government must also have equivalent access to training as civil servants…(More)”.