Lessons Learned Implementing Bold Ideas

Curated on Posted on by Stefaan Verhulst

Anne Emig at Bloomberg Philanthropies: “Since 2013, hundreds of cities around the world have competed in Bloomberg Philanthropies’ Mayors Challenge by proposing bold new ideas that solve urban challenges, improve city life – and have the potential to spread….

Today, we released a report that offers important advice from the winning cities to municipalities looking to bring bold ideas to life. In summary, the lessons are:

Playing Politics:

  • The bigger and bolder the idea, the more political support is needed to make it happen. However, city administrations change, re-election campaigns can shift priorities, and political atmospherics in general are challenging. This makes it all the more important for innovators to understand the political space they are working in and try to be inclusive in forming alliances and relationships that can support their case.

Support Can Come from Anywhere: 

  • Political approval is great, but so are resources from outside government. Cities should capitalize on the energy surrounding innovative projects and bring on board a diversity of organizations and people who can offer advice, make introductions, provide funding, and advocate on behalf of the city.

Managing Internal Affairs:

  • Innovation leaders know they have to manage up – but they also must skillfully engage their peers in order to succeed. In particular, middle managers are crucial to successfully implementing bold new ideas, so their buy-in must be earned. Taking the time to create enthusiasm for a new strategy among middle managers and helping them understand how a successful rollout is not just good for end-users, but good for them and their career as well, will pay dividends in the long run.

The Right Team for the Job:

  • A team that excels in producing a framework for a bold new idea may not be the perfect team to actually implement it. Understanding the team’s strengths and weaknesses and how individuals fit together as a whole is essential to bringing an idea to life. Passionate and visionary leaders also need comrades with common sense skills who can simply get things done.

Keeping Eyes on the Prize:

  • It’s critical to create a compelling narrative that sustains the attention and enthusiasm of government workers and the public. The winning teams constantly reminded their colleagues that the day-to-day tasks and deliverables were all in pursuit of a higher and larger goal; nothing less than changing the world, if only a little at a time. It’s that kind of powerful and ambitious narrative that builds passion and brings out the best in people….(More)”

Living labs: Implementing open innovation in the public sector

Curated on Posted on by Stefaan Verhulst

Paper by Mila Gascó in Government Information Quarterly: “Public sector innovation is an important issue in the agenda of policymakers and academics but there is a need for a change of perspective, one that promotes a more open model of innovating, which takes advantage of the possibilities offered by collaboration between citizens, entrepreneurs and civil society as well as of new emerging technologies. Living labs are environments that can support public open innovation processes.

This article makes a practical contribution to understand the role of living labs as intermediaries of public open innovation. The analysis focuses on the dynamics of these innovation intermediaries, their outcomes, and their main challenges. In particular, it adopts a qualitative approach (fourteen semi-structured interviews and one focus group were conducted) in order to analyze two living labs: Citilab in the city of Cornellà and the network of fab athenaeums (public fab labs) in the city of Barcelona, both in Spain. After a thorough analysis of the attributes of these living labs, the article concludes that 1) living labs provide the opportunity for public agencies to meet with private sector organizations and thus function as innovation intermediaries, 2) implementing an open innovation perspective is considered more important than obtaining specific innovation results, and 3) scalability and sustainability are the main problems living labs encounter as open innovation intermediaries….(More)”

Playful Cities: Crowdsourcing Urban Happiness with Web Games

Curated on Posted on by Stefaan Verhulst

Daniele Quercia in Built Environment: “It is well known that the layout and configuration of urban space plugs directly into our sense of community wellbeing. The twentieth-century city planner Kevin Lynch showed that a city’s dwellers create their own personal ‘mental maps’ of the city based on features such as the routes they use and the areas they visit. Maps that are easy to remember and navigate bring comfort and ultimately contribute to people’s wellbeing. Unfortunately, traditional social science experiments (including those used to capture mental maps) take time, are costly, and cannot be conducted at city scale. This paper describes how, starting in mid-2012, a team of researchers from a variety of disciplines set about tackling these issues. They were able to translate a few traditional experiments into 1-minute ‘web games with a purpose’. This article describes those games, the main insights they offer, their theoretical implications for urban planning, and their practical implications for improvements in navigation technologies….(More)”

Can This Data-Driven Organization Help Those Most Desperate Escape Life on the Streets?

Curated on Posted on by Stefaan Verhulst

NationSwell: “…Community Solutions works in neighborhoods around the country to provide practical, data-driven solutions to the complicated problems involved in homelessness. The organization has already achieved great success: its 100,000 Homes campaign, which ran from 2010 to 2014, helped 186 participating communities house more than 105,000 homeless Americans across the country.” (Chronically homeless individuals make up 15 percent of the total homeless population, yet they utilize the majority of social services devoted towards helping them, including drop-in shelters.) To do this, it challenged the traditional approach of ending homelessness: requiring those living on the streets to demonstrate sobriety, steady income or mental health treatment, for example. Instead, it housed people first, an approach that has demonstrated overwhelming success: research finds that more than 85 percent of chronically homeless people housed through “Housing First” programs are still in homes two years later and unlikely to become homeless again.

“Technology played a critical role in the success of the 100,000 Homes campaign because it enabled multiple agencies to share and use the same data,” says Erin Connor, portfolio manager with the Cisco Foundation, which has supported Community Solutions’ technology-based initiatives. “By rigorously tracking, reporting and making decisions based on shared data, participating communities could track and monitor their progress against targets and contribute to achieving the collective goal.” As a result of this campaign, the estimated taxpayer savings was an astonishing $1.3 billion. Building on this achievement, its current Zero 2016 campaign works in 75 communities to sustainably end chronic and veteran homelessness altogether.

Technology and data gathering is critical for local and nationwide campaigns since homelessness is intimately connected to other social problems, like unemployment and poverty. One example of the local impact Community Solutions has had is in Brownsville (a neighborhood in Brooklyn, N.Y., that’s dominated by multiple public housing projects) via the Brownsville Partnership, which is demonstrating that these problems can be solved — to create “the endgame of homelessness,” as Haggerty puts it.

In Brownsville, the official unemployment rate is 16 percent, “about double that of Brooklyn” as a whole, Haggerty says, noting that the statistic excludes those not currently looking for work. In response, the organization works with existing job training programs, digging into their data and analyzing it to improve effectiveness and achieve success.

“Data is at the heart of everything we do, as far as understanding where to focus our efforts and how to improve our collective performance,” Haggerty explains. Analyzing usage data, Community Solutions works with health care providers, nonprofits, and city and state governments to figure out where the most vulnerable populations live, what systems they interact with and what help they need….(More)”

App gamifies safe street design, gets kids involved

Curated on Posted on by Stefaan Verhulst

Springwise: “It’s unlikely that cars will ever completely disappear, so cities are finding ways to help two wheels and four wheels safely co-exist. In-ground LED lights warn cars when a cyclist is approaching, and this app provides a driver’s safety performance report after each journey. In Norway, as part of a project to get more citizens walking and cycling, Oslo’s Traffic Agent app gives young school children a way to report street safety.

Initially focusing on home-to-school routes, the app assigns each child an agent number. The agents then log safe or unsafe conditions they come across in their travel to school. The app was developed by the Agency of Urban Environment, the Norwegian Centre for Transport Research and the Oslo City Teaching Agency, in consultation with children. And the Traffic Agent team is working closely with parent-teacher associations to get as many schools and children as possible involved in the project.

In the near future, Oslo’s city planners plan to ban cars from the city center but an urban environment that is safe for pedestrians and cyclists is an important first step…(More)”

Crowdsourcing at Statistics Canada

Curated on Posted on by Stefaan Verhulst

Pilot project by Statistics Canada: “Our crowdsourcing pilot project will focus on mapping buildings across Canada.

If you live in Ottawa or Gatineau, you can be among the first to collaborate with us. If you live elsewhere, stay in touch! Your town or city could be next. We are very excited to work with communities across the country on this project.

As a project contributor, you can help create a free and open source of information on commercial, industrial, government and other buildings in Canada. We need your support to close this important data gap! Your work will improve your community’s knowledge of its buildings, and in turn inform policies and programs designed to help you.

An eye on the future

There are currently no accurate national-level statistics on buildings— and their attributes—that can be used to compare specific local areas. The information you submit will help to fill existing data gaps and provide new analytical opportunities that are important to data users.

This project will also teach us about the possibilities and limitations of crowdsourcing. Crowdsourcing data collection may become a way for Statistics Canada and other organizations around the world to collect much-needed information by reaching out to citizens.

What you can do

Using your knowledge of your neighbourhood, along with an online mapping tool called OpenStreetMap, you and other members of the public will be able to input the location, physical attributes and other features of buildings.

It all starts with you, on October 17, 2016

We will officially launch the crowdsourcing campaign for the pilot on October 17, 2016 and will provide further instructions and links to resources.

To subscribe to a distribution list for periodic updates on the project, send us an email at [email protected]. We will keep you posted!….(More)”

Living in the World of Both/And

Curated on Posted on by Stefaan Verhulst

Essay by Adene Sacks & Heather McLeod Grant  in SSIR: “In 2011, New York Times data scientist Jake Porway wrote a blog post lamenting the fact that most data scientists spend their days creating apps to help users find restaurants, TV shows, or parking spots, rather than addressing complicated social issues like helping identify which teens are at risk of suicide or creating a poverty index of Africa using satellite data.

That post hit a nerve. Data scientists around the world began clamoring for opportunities to “do good with data.” Porway—at the center of this storm—began to convene these scientists and connect them to nonprofits via hackathon-style events called DataDives, designed to solve big social and environmental problems. There was so much interest, he eventually quit his day job at the Times and created the organization DataKind to steward this growing global network of data science do-gooders.

At the same time, in the same city, another movement was taking shape—#GivingTuesday, an annual global giving event fueled by social media. In just five years, #GivingTuesday has reshaped how nonprofits think about fundraising and how donors give. And yet, many don’t know that 92nd Street Y (92Y)—a 140-year-old Jewish community and cultural center in Manhattan, better known for its star-studded speaker series, summer camps, and water aerobics classes—launched it.

What do these two examples have in common? One started as a loose global network that engaged data scientists in solving problems, and then became an organization to help support the larger movement. The other started with a legacy organization, based at a single site, and catalyzed a global movement that has reshaped how we think about philanthropy. In both cases, the founding groups have incorporated the best of both organizations and networks.

Much has been written about the virtues of thinking and acting collectively to solve seemingly intractable challenges. Nonprofit leaders are being implored to put mission above brand, build networks not just programs, and prioritize collaboration over individual interests. And yet, these strategies are often in direct contradiction to the conventional wisdom of organization-building: differentiating your brand, developing unique expertise, and growing a loyal donor base.

A similar tension is emerging among network and movement leaders. These leaders spend their days steering the messy process required to connect, align, and channel the collective efforts of diverse stakeholders. It’s not always easy: Those searching to sustain movements often cite the lost momentum of the Occupy movement as a cautionary note. Increasingly, network leaders are looking at how to adapt the process, structure, and operational expertise more traditionally associated with organizations to their needs—but without co-opting or diminishing the energy and momentum of their self-organizing networks…

Welcome to the World of “Both/And”

Today’s social change leaders—be they from business, government, or nonprofits—must learn to straddle the leadership mindsets and practices of both networks and organizations, and know when to use which approach. Leaders like Porway, and Henry Timms and Asha Curran of 92Y can help show us the way.

How do these leaders work with the “both/and” mindset?

First, they understand and leverage the strengths of both organizations and networks—and anticipate their limitations. As Timms describes it, leaders need to be “bilingual” and embrace what he has called “new power.” Networks can be powerful generators of new talent or innovation around complex multi-sector challenges. It’s useful to take a network approach when innovating new ideas, mobilizing and engaging others in the work, or wanting to expand reach and scale quickly. However, networks can dissipate easily without specific “handrails,” or some structure to guide and support their work. This is where they need some help from the organizational mindset and approach.

On the flip side, organizations are good at creating centralized structures to deliver products or services, manage risk, oversee quality control, and coordinate concrete functions like communications or fundraising. However, often that efficiency and effectiveness can calcify over time, becoming a barrier to new ideas and growth opportunities. When organizational boundaries are too rigid, it is difficult to engage the outside world in ideating or mobilizing on an issue. This is when organizations need an infusion of the “network mindset.”

 

…(More)

Participatory Budgeting and Transparency in Municipal Finances

Curated on Posted on by Stefaan Verhulst

Paper by Anthony Crossman and Dov Fischer: “In the recessionary years following the 2008 financial crisis, prominent voices predicted an imminent crisis in state and municipal finances. The voices – including Bill Gates, Josh Ruah, Meredith Whitney, Paul Volcker, and Richard Ravitch – declared or implied that the road to fiscal responsibility lies in reining in the pensions and benefits of public servants. We argue that painting public employees as villains introduces divisiveness in what should be a universal goal of sound public finances. We suggest that the road to fiscal responsibility lies with budgetary transparency and widespread public knowledge of state and municipal finances. A potential key to achieving these objectives is participatory budgeting. We motivate a research question on the local government level: Does participatory budgeting increase transparency? Although it is too early to test this question on the local level, we use country-level data from the International Budgetary Partnership to explore ways to operationalize budgetary transparency in order to measure the association between participatory budgeting and budgetary transparency….(More)”

Beware of the gaps in Big Data

Curated on Posted on by Stefaan Verhulst

Edd Gent at E&T: “When the municipal authority in charge of Boston, Massachusetts, was looking for a smarter way to find which roads it needed to repair, it hit on the idea of crowdsourcing the data. The authority released a mobile app called Street Bump in 2011 that employed an elegantly simple idea: use a smartphone’s accelerometer to detect jolts as cars go over potholes and look up the location using the Global Positioning System. But the approach ran into a pothole of its own.The system reported a disproportionate number of potholes in wealthier neighbourhoods. It turned out it was oversampling the younger, more affluent citizens who were digitally clued up enough to download and use the app in the first place. The city reacted quickly, but the incident shows how easy it is to develop a system that can handle large quantities of data but which, through its own design, is still unlikely to have enough data to work as planned.

As we entrust more of our lives to big data analytics, automation problems like this could become increasingly common, with their errors difficult to spot after the fact. Systems that ‘feel like they work’ are where the trouble starts.

Harvard University professor Gary King, who is also founder of social media analytics company Crimson Hexagon, recalls a project that used social media to predict unemployment. The model was built by correlating US unemployment figures with the frequency that people used words like ‘jobs’, ‘unemployment’ and ‘classifieds’. A sudden spike convinced researchers they had predicted a big rise in joblessness, but it turned out Steve Jobs had died and their model was simply picking up posts with his name. “This was an example of really bad analytics and it’s even worse because it’s the kind of thing that feels like it should work and does work a little bit,” says King.

Big data can shed light on areas with historic information deficits, and systems that seem to automatically highlight the best course of action can be seductive for executives and officials. “In the vacuum of no decision any decision is attractive,” says Jim Adler, head of data at Toyota Research Institute in Palo Alto. “Policymakers will say, ‘there’s a decision here let’s take it’, without really looking at what led to it. Was the data trustworthy, clean?”…(More)”

Open Government Implementation Model

Curated on Posted on by Stefaan Verhulst

Open Government Implementation ModelKDZ: “The City of Vienna was the first public agency in a German speaking country to develop an Open Government Initative and to commit itself to the concept of Open Data – an open and transparent system that makes city data available to citizens for their further use. Vienna’s first Open Data catalogue has been presented to the public.

The KDZ – Centre for Public Administration Research was contracted by the Chief Executive Office of Vienna to contribute to the Open Government strategy of the City of Vienna. In order to bring the insights and propositions gained to the attention of a wider public, the Open Government Implementation Model  has been translated into English.

The KDZ Implementation Model is based on and significantly elaborates the “Open Government Implementation Model” by Lee/Kwak (2011). …(More)

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