Using Innovation and Technology to Improve City Services


IBM Center for the Business of Government: “In this report, Professor Greenberg examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents. She explores a variety of success factors associated with effective service delivery at the local level, including:

  • The policies, platforms, and applications that cities use for different purposes, such as public engagement, streamlining the issuance of permits, and emergency response
  • How cities can successfully partner with third parties, such as nonprofits, foundations, universities, and private businesses to improve service delivery using technology
  • The types of business cases that can be presented to mayors and city councils to support various changes proposed by innovators in city government

Professor Greenberg identifies a series of trends that drive cities to undertake innovations, such as the increased use of mobile devices by residents. Based on cities’ responses to these trends, she offers a set of findings and specific actions that city officials can act upon to create innovation agendas for their communities. Her report also presents case studies for each of the dozen cities in her review. These cases provide a real-world context, which will allow interested leaders in other cities to see how their own communities might approach similar innovation initiatives.

This report builds on two other IBM Center reports: A Guide for Making Innovation Offices Work, by Rachel Burstein and Alissa Black, and The Persistence of Innovation in Government: A Guide for Public Servants, by Sandford Borins, which examines the use of awards to stimulate innovation in government.

We hope that government leaders who are interested in innovations using technology to improve services will benefit from the governance models and tools described in this report, as they consider how best to leverage innovation and technology initiatives to serve residents more effectively and efficiently….(More)”

Revealing Cultural Ecosystem Services through Instagram Images


Paper by Paulina Guerrero, Maja Steen Møller, Anton Stahl Olafsson, and Bernhard Snizek on “The Potential of Social Media Volunteered Geographic Information for Urban Green Infrastructure Planning and Governance”: “With the prevalence of smartphones, new ways of engaging citizens and stakeholders in urban planning and governance are emerging. The technologies in smartphones allow citizens to act as sensors of their environment, producing and sharing rich spatial data useful for new types of collaborative governance set-ups. Data derived from Volunteered Geographic Information (VGI) can support accessible, transparent, democratic, inclusive, and locally-based governance situations of interest to planners, citizens, politicians, and scientists. However, there are still uncertainties about how to actually conduct this in practice. This study explores how social media VGI can be used to document spatial tendencies regarding citizens’ uses and perceptions of urban nature with relevance for urban green space governance. Via the hashtag #sharingcph, created by the City of Copenhagen in 2014, VGI data consisting of geo-referenced images were collected from Instagram, categorised according to their content and analysed according to their spatial distribution patterns. The results show specific spatial distributions of the images and main hotspots. Many possibilities and much potential of using VGI for generating, sharing, visualising and communicating knowledge about citizens’ spatial uses and preferences exist, but as a tool to support scientific and democratic interaction, VGI data is challenged by practical, technical and ethical concerns. More research is needed in order to better understand the usefulness and application of this rich data source to governance….(More)”

Is artificial intelligence key to dengue prevention?


BreakDengue: “Dengue fever outbreaks are increasing in both frequency and magnitude. Not only that, the number of countries that could potentially be affected by the disease is growing all the time.

This growth has led to renewed efforts to address the disease, and a pioneering Malaysian researcher was recently recognized for his efforts to harness the power of big data and artificial intelligence to accurately predict dengue outbreaks.

Dr. Dhesi Baha Raja received the Pistoia Alliance Life Science Award at King’s College London in April of this year, for developing a disease prediction platform that employs technology and data to give people prior warning of when disease outbreaks occur.The medical doctor and epidemiologist has spent years working to develop AIME (Artificial Intelligence in Medical Epidemiology)…

it relies on a complex algorithm, which analyses a wide range of data collected by local government and also satellite image recognition systems. Over 20 variables such as weather, wind speed, wind direction, thunderstorm, solar radiation and rainfall schedule are included and analyzed. Population models and geographical terrain are also included. The ultimate result of this intersection between epidemiology, public health and technology is a map, which clearly illustrates the probability and location of the next dengue outbreak.

The ground-breaking platform can predict dengue fever outbreaks up to two or three months in advance, with an accuracy approaching 88.7 per cent and within a 400m radius. Dr. Dhesi has just returned from Rio de Janeiro, where the platform was employed in a bid to fight dengue in advance of this summer’s Olympics. In Brazil, its perceived accuracy was around 84 per cent, whereas in Malaysia in was over 88 per cent – giving it an average accuracy of 86.37 per cent.

The web-based application has been tested in two states within Malaysia, Kuala Lumpur, and Selangor, and the first ever mobile app is due to be deployed across Malaysia soon. Once its capability is adequately tested there, it will be rolled out globally. Dr. Dhesi’s team are working closely with mobile digital service provider Webe on this.

By making the app free to download, this will ensure the service becomes accessible to all, Dr Dhesi explains.
“With the web-based application, this could only be used by public health officials and agencies. We recognized the need for us to democratize this health service to the community, and the only way to do this is to provide the community with the mobile app.”
This will also enable the gathering of even greater knowledge on the possibility of dengue outbreaks in high-risk areas, as well as monitoring the changing risks as people move to different areas, he adds….(More)”

Code and the City


Book edited by Rob Kitchin, Sung-Yueh Perng: “Software has become essential to the functioning of cities. It is deeply embedded into the systems and infrastructure of the built environment and is entrenched in the management and governance of urban societies. Software-enabled technologies and services enhance the ways in which we understand and plan cities. It even has an effect on how we manage urban services and utilities.

Code and the City explores the extent and depth of the ways in which software mediates how people work, consume, communication, travel and play. The reach of these systems is set to become even more pervasive through efforts to create smart cities: cities that employ ICTs to underpin and drive their economy and governance. Yet, despite the roll-out of software-enabled systems across all aspects of city life, the relationship between code and the city has barely been explored from a critical social science perspective. This collection of essays seeks to fill that gap, and offers an interdisciplinary examination of the relationship between software and contemporary urbanism.

This book will be of interest to those researching or studying smart cities and urban infrastructure….(More)”.

Customers, Users or Citizens? Inclusion, Spatial Data and Governance in the Smart City


Paper by Linnet Taylor, Christine Richter, Shazade Jameson and Carmen Perez de Pulgar: “This report discusses the use and governance of spatial data in Amsterdam’s smart city projects. How much does spatial data tell the city about its people, and how is that likely to change in the next decade? The project focuses especially on those who may be marginalised or challenged by increasing visibility due to the use of big data in the future smart city: various groups were interviewed including immigrants, children, sex workers, opt-outs of smart technologies, and technology developers. They were asked how they felt about their personal ‘data-sphere’, the level of data-awareness and the kind of consultation they would like to see as citizens of a smart city, and how they felt about increasing interaction between the city and private-sector partners around digital data. The report presents a social roadmap for the datafied city’s future, and addresses the question of how the city can build an inclusive and responsive spatial data governance infrastructure….(More)”

Selected Readings on Data Collaboratives


By Neil Britto, David Sangokoya, Iryna Susha, Stefaan Verhulst and Andrew Young

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of data collaboratives was originally published in 2017.

The term data collaborative refers to a new form of collaboration, beyond the public-private partnership model, in which participants from different sectors (including private companies, research institutions, and government agencies ) can exchange data to help solve public problems. Several of society’s greatest challenges — from addressing climate change to public health to job creation to improving the lives of children — require greater access to data, more collaboration between public – and private-sector entities, and an increased ability to analyze datasets. In the coming months and years, data collaboratives will be essential vehicles for harnessing the vast stores of privately held data toward the public good.

Selected Reading List (in alphabetical order)

Annotated Selected Readings List (in alphabetical order)

Agaba, G., Akindès, F., Bengtsson, L., Cowls, J., Ganesh, M., Hoffman, N., . . . Meissner, F. “Big Data and Positive Social Change in the Developing World: A White Paper for Practitioners and Researchers.” 2014. http://bit.ly/25RRC6N.

  • This white paper, produced by “a group of activists, researchers and data experts” explores the potential of big data to improve development outcomes and spur positive social change in low- and middle-income countries. Using examples, the authors discuss four areas in which the use of big data can impact development efforts:
    • Advocating and facilitating by “opening[ing] up new public spaces for discussion and awareness building;
    • Describing and predicting through the detection of “new correlations and the surfac[ing] of new questions;
    • Facilitating information exchange through “multiple feedback loops which feed into both research and action,” and
    • Promoting accountability and transparency, especially as a byproduct of crowdsourcing efforts aimed at “aggregat[ing] and analyz[ing] information in real time.
  • The authors argue that in order to maximize the potential of big data’s use in development, “there is a case to be made for building a data commons for private/public data, and for setting up new and more appropriate ethical guidelines.”
  • They also identify a number of challenges, especially when leveraging data made accessible from a number of sources, including private sector entities, such as:
    • Lack of general data literacy;
    • Lack of open learning environments and repositories;
    • Lack of resources, capacity and access;
    • Challenges of sensitivity and risk perception with regard to using data;
    • Storage and computing capacity; and
    • Externally validating data sources for comparison and verification.

Ansell, C. and Gash, A. “Collaborative Governance in Theory and Practice.” Journal of Public Administration Research and  Theory 18 (4), 2008. http://bit.ly/1RZgsI5.

  • This article describes collaborative arrangements that include public and private organizations working together and proposes a model for understanding an emergent form of public-private interaction informed by 137 diverse cases of collaborative governance.
  • The article suggests factors significant to successful partnering processes and outcomes include:
    • Shared understanding of challenges,
    • Trust building processes,
    • The importance of recognizing seemingly modest progress, and
    • Strong indicators of commitment to the partnership’s aspirations and process.
  • The authors provide a ‘’contingency theory model’’ that specifies relationships between different variables that influence outcomes of collaborative governance initiatives. Three “core contingencies’’ for successful collaborative governance initiatives identified by the authors are:
    • Time (e.g., decision making time afforded to the collaboration);
    • Interdependence (e.g., a high degree of interdependence can mitigate negative effects of low trust); and
    • Trust (e.g. a higher level of trust indicates a higher probability of success).

Ballivian A, Hoffman W. “Public-Private Partnerships for Data: Issues Paper for Data Revolution Consultation.” World Bank, 2015. Available from: http://bit.ly/1ENvmRJ

  • This World Bank report provides a background document on forming public-prviate partnerships for data with the private sector in order to inform the UN’s Independent Expert Advisory Group (IEAG) on sustaining a “data revolution” in sustainable development.
  • The report highlights the critical position of private companies within the data value chain and reflects on key elements of a sustainable data PPP: “common objectives across all impacted stakeholders, alignment of incentives, and sharing of risks.” In addition, the report describes the risks and incentives of public and private actors, and the principles needed to “build[ing] the legal, cultural, technological and economic infrastructures to enable the balancing of competing interests.” These principles include understanding; experimentation; adaptability; balance; persuasion and compulsion; risk management; and governance.
  • Examples of data collaboratives cited in the report include HP Earth Insights, Orange Data for Development Challenges, Amazon Web Services, IBM Smart Cities Initiative, and the Governance Lab’s Open Data 500.

Brack, Matthew, and Tito Castillo. “Data Sharing for Public Health: Key Lessons from Other Sectors.” Chatham House, Centre on Global Health Security. April 2015. Available from: http://bit.ly/1DHFGVl

  • The Chatham House report provides an overview on public health surveillance data sharing, highlighting the benefits and challenges of shared health data and the complexity in adapting technical solutions from other sectors for public health.
  • The report describes data sharing processes from several perspectives, including in-depth case studies of actual data sharing in practice at the individual, organizational and sector levels. Among the key lessons for public health data sharing, the report strongly highlights the need to harness momentum for action and maintain collaborative engagement: “Successful data sharing communities are highly collaborative. Collaboration holds the key to producing and abiding by community standards, and building and maintaining productive networks, and is by definition the essence of data sharing itself. Time should be invested in establishing and sustaining collaboration with all stakeholders concerned with public health surveillance data sharing.”
  • Examples of data collaboratives include H3Africa (a collaboration between NIH and Wellcome Trust) and NHS England’s care.data programme.

de Montjoye, Yves-Alexandre, Jake Kendall, and Cameron F. Kerry. “Enabling Humanitarian Use of Mobile Phone Data.” The Brookings Institution, Issues in Technology Innovation. November 2014. Available from: http://brook.gs/1JxVpxp

  • Using Ebola as a case study, the authors describe the value of using private telecom data for uncovering “valuable insights into understanding the spread of infectious diseases as well as strategies into micro-target outreach and driving update of health-seeking behavior.”
  • The authors highlight the absence of a common legal and standards framework for “sharing mobile phone data in privacy-conscientious ways” and recommend “engaging companies, NGOs, researchers, privacy experts, and governments to agree on a set of best practices for new privacy-conscientious metadata sharing models.”

Eckartz, Silja M., Hofman, Wout J., Van Veenstra, Anne Fleur. “A decision model for data sharing.” Vol. 8653 LNCS. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). 2014. http://bit.ly/21cGWfw.

  • This paper proposes a decision model for data sharing of public and private data based on literature review and three case studies in the logistics sector.
  • The authors identify five categories of the barriers to data sharing and offer a decision model for identifying potential interventions to overcome each barrier:
    • Ownership. Possible interventions likely require improving trust among those who own the data through, for example, involvement and support from higher management
    • Privacy. Interventions include “anonymization by filtering of sensitive information and aggregation of data,” and access control mechanisms built around identity management and regulated access.  
    • Economic. Interventions include a model where data is shared only with a few trusted organizations, and yield management mechanisms to ensure negative financial consequences are avoided.
    • Data quality. Interventions include identifying additional data sources that could improve the completeness of datasets, and efforts to improve metadata.
    • Technical. Interventions include making data available in structured formats and publishing data according to widely agreed upon data standards.

Hoffman, Sharona and Podgurski, Andy. “The Use and Misuse of Biomedical Data: Is Bigger Really Better?” American Journal of Law & Medicine 497, 2013. http://bit.ly/1syMS7J.

  • This journal articles explores the benefits and, in particular, the risks related to large-scale biomedical databases bringing together health information from a diversity of sources across sectors. Some data collaboratives examined in the piece include:
    • MedMining – a company that extracts EHR data, de-identifies it, and offers it to researchers. The data sets that MedMining delivers to its customers include ‘lab results, vital signs, medications, procedures, diagnoses, lifestyle data, and detailed costs’ from inpatient and outpatient facilities.
    • Explorys has formed a large healthcare database derived from financial, administrative, and medical records. It has partnered with major healthcare organizations such as the Cleveland Clinic Foundation and Summa Health System to aggregate and standardize health information from ten million patients and over thirty billion clinical events.
  • Hoffman and Podgurski note that biomedical databases populated have many potential uses, with those likely to benefit including: “researchers, regulators, public health officials, commercial entities, lawyers,” as well as “healthcare providers who conduct quality assessment and improvement activities,” regulatory monitoring entities like the FDA, and “litigants in tort cases to develop evidence concerning causation and harm.”
  • They argue, however, that risks arise based on:
    • The data contained in biomedical databases is surprisingly likely to be incorrect or incomplete;
    • Systemic biases, arising from both the nature of the data and the preconceptions of investigators are serious threats the validity of research results, especially in answering causal questions;
  • Data mining of biomedical databases makes it easier for individuals with political, social, or economic agendas to generate ostensibly scientific but misleading research findings for the purpose of manipulating public opinion and swaying policymakers.

Krumholz, Harlan M., et al. “Sea Change in Open Science and Data Sharing Leadership by Industry.” Circulation: Cardiovascular Quality and Outcomes 7.4. 2014. 499-504. http://1.usa.gov/1J6q7KJ

  • This article provides a comprehensive overview of industry-led efforts and cross-sector collaborations in data sharing by pharmaceutical companies to inform clinical practice.
  • The article details the types of data being shared and the early activities of GlaxoSmithKline (“in coordination with other companies such as Roche and ViiV”); Medtronic and the Yale University Open Data Access Project; and Janssen Pharmaceuticals (Johnson & Johnson). The article also describes the range of involvement in data sharing among pharmaceutical companies including Pfizer, Novartis, Bayer, AbbVie, Eli Llly, AstraZeneca, and Bristol-Myers Squibb.

Mann, Gideon. “Private Data and the Public Good.” Medium. May 17, 2016. http://bit.ly/1OgOY68.

    • This Medium post from Gideon Mann, the Head of Data Science at Bloomberg, shares his prepared remarks given at a lecture at the City College of New York. Mann argues for the potential benefits of increasing access to private sector data, both to improve research and academic inquiry and also to help solve practical, real-world problems. He also describes a number of initiatives underway at Bloomberg along these lines.    
  • Mann argues that data generated at private companies “could enable amazing discoveries and research,” but is often inaccessible to those who could put it to those uses. Beyond research, he notes that corporate data could, for instance, benefit:
      • Public health – including suicide prevention, addiction counseling and mental health monitoring.
    • Legal and ethical questions – especially as they relate to “the role algorithms have in decisions about our lives,” such as credit checks and resume screening.
  • Mann recognizes the privacy challenges inherent in private sector data sharing, but argues that it is a common misconception that the only two choices are “complete privacy or complete disclosure.” He believes that flexible frameworks for differential privacy could open up new opportunities for responsibly leveraging data collaboratives.

Pastor Escuredo, D., Morales-Guzmán, A. et al, “Flooding through the Lens of Mobile Phone Activity.” IEEE Global Humanitarian Technology Conference, GHTC 2014. Available from: http://bit.ly/1OzK2bK

  • This report describes the impact of using mobile data in order to understand the impact of disasters and improve disaster management. The report was conducted in the Mexican state of Tabasco in 2009 as a multidisciplinary, multi-stakeholder consortium involving the UN World Food Programme (WFP), Telefonica Research, Technical University of Madrid (UPM), Digital Strategy Coordination Office of the President of Mexico, and UN Global Pulse.
  • Telefonica Research, a division of the major Latin American telecommunications company, provided call detail records covering flood-affected areas for nine months. This data was combined with “remote sensing data (satellite images), rainfall data, census and civil protection data.” The results of the data demonstrated that “analysing mobile activity during floods could be used to potentially locate damaged areas, efficiently assess needs and allocate resources (for example, sending supplies to affected areas).”
  • In addition to the results, the study highlighted “the value of a public-private partnership on using mobile data to accurately indicate flooding impacts in Tabasco, thus improving early warning and crisis management.”

* Perkmann, M. and Schildt, H. “Open data partnerships between firms and universities: The role of boundary organizations.” Research Policy, 44(5), 2015. http://bit.ly/25RRJ2c

  • This paper discusses the concept of a “boundary organization” in relation to industry-academic partnerships driven by data. Boundary organizations perform mediated revealing, allowing firms to disclose their research problems to a broad audience of innovators and simultaneously minimize the risk that this information would be adversely used by competitors.
  • The authors identify two especially important challenges for private firms to enter open data or participate in data collaboratives with the academic research community that could be addressed through more involvement from boundary organizations:
    • First is a challenge of maintaining competitive advantage. The authors note that, “the more a firm attempts to align the efforts in an open data research programme with its R&D priorities, the more it will have to reveal about the problems it is addressing within its proprietary R&D.”
    • Second, involves the misalignment of incentives between the private and academic field. Perkmann and Schildt argue that, a firm seeking to build collaborations around its opened data “will have to provide suitable incentives that are aligned with academic scientists’ desire to be rewarded for their work within their respective communities.”

Robin, N., Klein, T., & Jütting, J. “Public-Private Partnerships for Statistics: Lessons Learned, Future Steps.” OECD. 2016. http://bit.ly/24FLYlD.

  • This working paper acknowledges the growing body of work on how different types of data (e.g, telecom data, social media, sensors and geospatial data, etc.) can address data gaps relevant to National Statistical Offices (NSOs).
  • Four models of public-private interaction for statistics are describe: in-house production of statistics by a data-provider for a national statistics office (NSO), transfer of data-sets to NSOs from private entities, transfer of data to a third party provider to manage the NSO and private entity data, and the outsourcing of NSO functions.
  • The paper highlights challenges to public-private partnerships involving data (e.g., technical challenges, data confidentiality, risks, limited incentives for participation), suggests deliberate and highly structured approaches to public-private partnerships involving data require enforceable contracts, emphasizes the trade-off between data specificity and accessibility of such data, and the importance of pricing mechanisms that reflect the capacity and capability of national statistic offices.
  • Case studies referenced in the paper include:
    • A mobile network operator’s (MNO Telefonica) in house analysis of call detail records;
    • A third-party data provider and steward of travel statistics (Positium);
    • The Data for Development (D4D) challenge organized by MNO Orange; and
    • Statistics Netherlands use of social media to predict consumer confidence.

Stuart, Elizabeth, Samman, Emma, Avis, William, Berliner, Tom. “The data revolution: finding the missing millions.” Overseas Development Institute, 2015. Available from: http://bit.ly/1bPKOjw

  • The authors of this report highlight the need for good quality, relevant, accessible and timely data for governments to extend services into underrepresented communities and implement policies towards a sustainable “data revolution.”
  • The solutions focused on this recent report from the Overseas Development Institute focus on capacity-building activities of national statistical offices (NSOs), alternative sources of data (including shared corporate data) to address gaps, and building strong data management systems.

Taylor, L., & Schroeder, R. “Is bigger better? The emergence of big data as a tool for international development policy.” GeoJournal, 80(4). 2015. 503-518. http://bit.ly/1RZgSy4.

  • This journal article describes how privately held data – namely “digital traces” of consumer activity – “are becoming seen by policymakers and researchers as a potential solution to the lack of reliable statistical data on lower-income countries.
  • They focus especially on three categories of data collaborative use cases:
    • Mobile data as a predictive tool for issues such as human mobility and economic activity;
    • Use of mobile data to inform humanitarian response to crises; and
    • Use of born-digital web data as a tool for predicting economic trends, and the implications these have for LMICs.
  • They note, however, that a number of challenges and drawbacks exist for these types of use cases, including:
    • Access to private data sources often must be negotiated or bought, “which potentially means substituting negotiations with corporations for those with national statistical offices;”
    • The meaning of such data is not always simple or stable, and local knowledge is needed to understand how people are using the technologies in question
    • Bias in proprietary data can be hard to understand and quantify;
    • Lack of privacy frameworks; and
    • Power asymmetries, wherein “LMIC citizens are unwittingly placed in a panopticon staffed by international researchers, with no way out and no legal recourse.”

van Panhuis, Willem G., Proma Paul, Claudia Emerson, John Grefenstette, Richard Wilder, Abraham J. Herbst, David Heymann, and Donald S. Burke. “A systematic review of barriers to data sharing in public health.” BMC public health 14, no. 1 (2014): 1144. Available from: http://bit.ly/1JOBruO

  • The authors of this report provide a “systematic literature of potential barriers to public health data sharing.” These twenty potential barriers are classified in six categories: “technical, motivational, economic, political, legal and ethical.” In this taxonomy, “the first three categories are deeply rooted in well-known challenges of health information systems for which structural solutions have yet to be found; the last three have solutions that lie in an international dialogue aimed at generating consensus on policies and instruments for data sharing.”
  • The authors suggest the need for a “systematic framework of barriers to data sharing in public health” in order to accelerate access and use of data for public good.

Verhulst, Stefaan and Sangokoya, David. “Mapping the Next Frontier of Open Data: Corporate Data Sharing.” In: Gasser, Urs and Zittrain, Jonathan and Faris, Robert and Heacock Jones, Rebekah, “Internet Monitor 2014: Reflections on the Digital World: Platforms, Policy, Privacy, and Public Discourse (December 15, 2014).” Berkman Center Research Publication No. 2014-17. http://bit.ly/1GC12a2

  • This essay describe a taxonomy of current corporate data sharing practices for public good: research partnerships; prizes and challenges; trusted intermediaries; application programming interfaces (APIs); intelligence products; and corporate data cooperatives or pooling.
  • Examples of data collaboratives include: Yelp Dataset Challenge, the Digital Ecologies Research Partnerhsip, BBVA Innova Challenge, Telecom Italia’s Big Data Challenge, NIH’s Accelerating Medicines Partnership and the White House’s Climate Data Partnerships.
  • The authors highlight important questions to consider towards a more comprehensive mapping of these activities.

Verhulst, Stefaan and Sangokoya, David, 2015. “Data Collaboratives: Exchanging Data to Improve People’s Lives.” Medium. Available from: http://bit.ly/1JOBDdy

  • The essay refers to data collaboratives as a new form of collaboration involving participants from different sectors exchanging data to help solve public problems. These forms of collaborations can improve people’s lives through data-driven decision-making; information exchange and coordination; and shared standards and frameworks for multi-actor, multi-sector participation.
  • The essay cites four activities that are critical to accelerating data collaboratives: documenting value and measuring impact; matching public demand and corporate supply of data in a trusted way; training and convening data providers and users; experimenting and scaling existing initiatives.
  • Examples of data collaboratives include NIH’s Precision Medicine Initiative; the Mobile Data, Environmental Extremes and Population (MDEEP) Project; and Twitter-MIT’s Laboratory for Social Machines.

Verhulst, Stefaan, Susha, Iryna, Kostura, Alexander. “Data Collaboratives: matching Supply of (Corporate) Data to Solve Public Problems.” Medium. February 24, 2016. http://bit.ly/1ZEp2Sr.

  • This piece articulates a set of key lessons learned during a session at the International Data Responsibility Conference focused on identifying emerging practices, opportunities and challenges confronting data collaboratives.
  • The authors list a number of privately held data sources that could create positive public impacts if made more accessible in a collaborative manner, including:
    • Data for early warning systems to help mitigate the effects of natural disasters;
    • Data to help understand human behavior as it relates to nutrition and livelihoods in developing countries;
    • Data to monitor compliance with weapons treaties;
    • Data to more accurately measure progress related to the UN Sustainable Development Goals.
  • To the end of identifying and expanding on emerging practice in the space, the authors describe a number of current data collaborative experiments, including:
    • Trusted Intermediaries: Statistics Netherlands partnered with Vodafone to analyze mobile call data records in order to better understand mobility patterns and inform urban planning.
    • Prizes and Challenges: Orange Telecom, which has been a leader in this type of Data Collaboration, provided several examples of the company’s initiatives, such as the use of call data records to track the spread of malaria as well as their experience with Challenge 4 Development.
    • Research partnerships: The Data for Climate Action project is an ongoing large-scale initiative incentivizing companies to share their data to help researchers answer particular scientific questions related to climate change and adaptation.
    • Sharing intelligence products: JPMorgan Chase shares macro economic insights they gained leveraging their data through the newly established JPMorgan Chase Institute.
  • In order to capitalize on the opportunities provided by data collaboratives, a number of needs were identified:
    • A responsible data framework;
    • Increased insight into different business models that may facilitate the sharing of data;
    • Capacity to tap into the potential value of data;
    • Transparent stock of available data supply; and
    • Mapping emerging practices and models of sharing.

Vogel, N., Theisen, C., Leidig, J. P., Scripps, J., Graham, D. H., & Wolffe, G. “Mining mobile datasets to enable the fine-grained stochastic simulation of Ebola diffusion.” Paper presented at the Procedia Computer Science. 2015. http://bit.ly/1TZDroF.

  • The paper presents a research study conducted on the basis of the mobile calls records shared with researchers in the framework of the Data for Development Challenge by the mobile operator Orange.
  • The study discusses the data analysis approach in relation to developing a situation of Ebola diffusion built around “the interactions of multi-scale models, including viral loads (at the cellular level), disease progression (at the individual person level), disease propagation (at the workplace and family level), societal changes in migration and travel movements (at the population level), and mitigating interventions (at the abstract government policy level).”
  • The authors argue that the use of their population, mobility, and simulation models provide more accurate simulation details in comparison to high-level analytical predictions and that the D4D mobile datasets provide high-resolution information useful for modeling developing regions and hard to reach locations.

Welle Donker, F., van Loenen, B., & Bregt, A. K. “Open Data and Beyond.” ISPRS International Journal of Geo-Information, 5(4). 2016. http://bit.ly/22YtugY.

  • This research has developed a monitoring framework to assess the effects of open (private) data using a case study of a Dutch energy network administrator Liander.
  • Focusing on the potential impacts of open private energy data – beyond ‘smart disclosure’ where citizens are given information only about their own energy usage – the authors identify three attainable strategic goals:
    • Continuously optimize performance on services, security of supply, and costs;
    • Improve management of energy flows and insight into energy consumption;
    • Help customers save energy and switch over to renewable energy sources.
  • The authors propose a seven-step framework for assessing the impacts of Liander data, in particular, and open private data more generally:
    • Develop a performance framework to describe what the program is about, description of the organization’s mission and strategic goals;
    • Identify the most important elements, or key performance areas which are most critical to understanding and assessing your program’s success;
    • Select the most appropriate performance measures;
    • Determine the gaps between what information you need and what is available;
    • Develop and implement a measurement strategy to address the gaps;
    • Develop a performance report which highlights what you have accomplished and what you have learned;
    • Learn from your experiences and refine your approach as required.
  • While the authors note that the true impacts of this open private data will likely not come into view in the short term, they argue that, “Liander has successfully demonstrated that private energy companies can release open data, and has successfully championed the other Dutch network administrators to follow suit.”

World Economic Forum, 2015. “Data-driven development: pathways for progress.” Geneva: World Economic Forum. http://bit.ly/1JOBS8u

  • This report captures an overview of the existing data deficit and the value and impact of big data for sustainable development.
  • The authors of the report focus on four main priorities towards a sustainable data revolution: commercial incentives and trusted agreements with public- and private-sector actors; the development of shared policy frameworks, legal protections and impact assessments; capacity building activities at the institutional, community, local and individual level; and lastly, recognizing individuals as both produces and consumers of data.

Three Things Great Data Storytellers Do Differently


Jake Porway at Stanford Social Innovation Review: “…At DataKind, we use data science and algorithms in the service of humanity, and we believe that communicating about our work using data for social impact is just as important as the work itself. There’s nothing worse than findings gathering dust in an unread report.

We also believe our projects should always start with a question. It’s clear from the questions above and others that the art of data storytelling needs some demystifying. But rather than answering each question individually, I’d like to pose a broader question that can help us get at some of the essentials: What do great data storytellers do differently and what can we learn from them?

1. They answer the most important question: So what?

Knowing how to compel your audience with data is more of an art than a science. Most people still have negative associations with numbers and statistics—unpleasant memories of boring math classes, intimidating technical concepts, or dry accounting. That’s a shame, because the message behind the numbers can be so enriching and enlightening.

The solution? Help your audience understand the “so what,” not the numbers. Ask: Why should someone care about your findings? How does this information impact them? My strong opinion is that most people actually don’t want to look at data. They need to trust that your methods are sound and that you’re reasoning from data, but ultimately they just want to know what it all means for them and what they should do next.

A great example of going straight to the “so what” is this beautiful, interactive visualization by Periscopic about gun deaths. It uses data sparingly but still evokes a very clear anti-gun message….

2. They inspire us to ask more questions.

The best data visualization helps people investigate a topic further, instead of drawing a conclusion for them or persuading them to believe something new.

For example, the nonprofit DC Action for Children was interested in leveraging publicly available data from government agencies and the US Census, as well as DC Action for Children’s own databases, to help policymakers, parents, and community members understand the conditions influencing child well-being in Washington, DC. We helped create a tool that could bring together data in a multitude of forms, and present it in a way that allowed people to delve into the topic themselves and uncover surprising truths, such as the fact that one out of every three kids in DC lives in a neighborhood without a grocery store….

3. They use rigorous analysis instead of just putting numbers on a page.

Data visualization isn’t an end goal; it’s a process. It’s often the final step in a long manufacturing chain, along which we poke, prod, and mold data to create that pretty graph.

Years ago, the New York City Department of Parks & Recreation (NYC Parks) approached us—armed with data about every single tree in the city, including when it was planted and how it was pruned—and wanted to know: Does pruning trees in one year reduce the number of hazardous tree conditions in the following year? This is one of the first things our volunteer data scientists came up with:

Visualization of NYC Parks’ Department data showing tree density in New York City.

This is a visualization of tree density New York—and it was met with oohs and aahs. It was interactive! You could see where different types of trees lived! It was engaging! But another finding that came out of this work arguably had a greater impact. Brian D’Alessandro, one of our volunteer data scientists, used statistical modeling to help NYC Parks calculate a number: 22 percent. It turns out that if you prune trees in New York, there are 22 percent fewer emergencies on those blocks than on the blocks where you didn’t prune. This number is helping the city become more effective by understanding how to best allocate its resources, and now other urban forestry programs are asking New York how they can do the same thing. There was no sexy visualization, no interactivity—just a rigorous statistical model of the world that’s shaping how cities protect their citizens….(More)”

Your City Needs a Local Data Intermediary Now


Matt Lawyue and Kathryn Pettit at Next City: “Imagine if every community nationwide had access to their own data — data on which children are missing too many days of school, which neighborhoods are becoming unaffordable, or where more mothers are getting better access to prenatal care.

This is a reality in some areas, where neighborhood data is analyzed to evaluate community health and to promote development. Cleveland is studying cases of lead poisoning and the impact on school readiness and educational outcomes for children. Detroit is tracking the extent of property blight and abandonment.

But good data doesn’t just happen.

These activities are possible because of local intermediaries, groups that bridge the gap between data and local stakeholders: nonprofits, government agencies, foundations and residents. These groups access data that are often confidential and indecipherable to the public and make them accessible and useful. And with the support of the National Neighborhood Indicators Partnership (NNIP), groups around the country are championing community development at the local level.

Without a local data intermediary in Baltimore, we might know less about what happened there last year and why.

Freddie Gray’s death prompted intense discussion about police brutality and discrimination against African-Americans. But the Baltimore Neighborhood Indicators Alliance (BNIA) helped root this incident and others like it within a particular place, highlighting what can happen when disadvantage is allowed to accumulate over decades.

BNIA, an NNIP member, was formed in 2000 to help community organizations use data shared by government agencies. By the time of Gray’s death, BNIA had 15 years of data across more than 150 indicators that demonstrated clear socioeconomic disadvantages for residents of Gray’s neighborhood, Sandtown-Winchester. The neighborhood had a 34 percent housing vacancy rate and 23 percent unemployment. The neighborhood lacks highway access and is poorly served by public transit, leaving residents cut off from jobs and services.

With BNIA’s help, national and local media outlets, including the New York Times,MSNBC and the Baltimore Sun portrayed a community beset by concentrated poverty, while other Baltimore neighborhoods benefited from economic investment and rising incomes. BNIA data, which is updated yearly, has also been used to develop policy ideas to revitalize the neighborhood, from increasing the use of housing choice vouchers to tackling unemployment.

Local data intermediaries like BNIA harness neighborhood data to make underserved people and unresolved issues visible. They work with government agencies to access raw data (e.g., crime reports, property records, and vital statistics) and facilitate their use to improve quality of life for residents.

But it’s not easy. Uncovering useful, actionable information requires trust, technical expertise, knowledge of the local context and coordination among multiple stakeholders.

This is why the NNIP is vital. NNIP is a peer network of more than two dozen local data intermediaries and the Urban Institute, working to democratize data by building local capacity and planning joint activities. Before NNIP’s founding partners, there were no advanced information systems documenting and tracking neighborhood indicators. Since 1996, NNIP has been a platform for sharing best practices, providing technical assistance, managing cross-site projects and analysis, and expanding the outreach of local data intermediaries to national networks and federal agencies. The partnership continues to grow. In order to foster this capacity in more places, NNIP has just released a guide for local communities to start a data intermediary….(More)”

The Spanish Town That Runs on Twitter


Mark Scott at the New York Times: “…For the town’s residents, more than half of whom have Twitter accounts, their main way to communicate with local government officials is now the social network. Need to see the local doctor? Send a quick Twitter message to book an appointment. See something suspicious? Let Jun’s policeman know with a tweet.

People in Jun can still use traditional methods, like completing forms at the town hall, to obtain public services. But Mr. Rodríguez Salas said that by running most of Jun’s communications through Twitter, he not only has shaved on average 13 percent, or around $380,000, from the local budget each year since 2011, but he also has created a digital democracy where residents interact online almost daily with town officials.

“Everyone can speak to everyone else, whenever they want,” said Mr.Rodríguez Salas in his office surrounded by Twitter paraphernalia,while sporting a wristband emblazoned with #LoveTwitter. “We are onTwitter because that’s where the people are.”…

By incorporating Twitter into every aspect of daily life — even the localschool’s lunch menu is sent out through social media — this Spanishtown has become a test bed for how cities may eventually use socialnetworks to offer public services….

Using Twitter has also reduced the need for some jobs. Jun cut its police force by three-quarters, to just one officer, soon after turning to Twitter as its main form of communication when residents began tweeting potential problems directly to the mayor.

“We don’t have one police officer,” Mr. Rodríguez Salas said. “We have 3,500.”

For Justo Ontiveros, Jun’s remaining police officer, those benefits are up close and personal. He now receives up to 20, mostly private, messages from locals daily with concerns ranging from advice on filling out forms to reporting crimes like domestic abuse and speeding.

Mr. Ontiveros said his daily Twitter interactions have given him both greater visibility within the community and a higher level of personal satisfaction, as neighbors now regularly stop him in the street to discuss things that he has posted on Twitter.

“It gives people more power to come and talk to me about their problems,” said Mr. Ontiveros, whose department Twitter account has more than 3,500 followers.

Still, Jun’s reliance on Twitter has not been universally embraced….(More)”

White House Challenges Artificial Intelligence Experts to Reduce Incarceration Rates


Jason Shueh at GovTech: “The U.S. spends $270 billion on incarceration each year, has a prison population of about 2.2 million and an incarceration rate that’s spiked 220 percent since the 1980s. But with the advent of data science, White House officials are asking experts for help.

On Tuesday, June 7, the White House Office of Science and Technology Policy’s Lynn Overmann, who also leads the White House Police Data Initiative, stressed the severity of the nation’s incarceration crisis while asking a crowd of data scientists and artificial intelligence specialists for aid.

“We have built a system that is too large, and too unfair and too costly — in every sense of the word — and we need to start to change it,” Overmann said, speaking at a Computing Community Consortium public workshop.

She argued that the U.S., a country that has the highest amount incarcerated citizens in the world, is in need of systematic reforms with both data tools to process alleged offenders and at the policy level to ensure fair and measured sentences. As a longtime counselor, advisor and analyst for the Justice Department and at the city and state levels, Overman said she has studied and witnessed an alarming number of issues in terms of bias and unwarranted punishments.

For instance, she said that statistically, while drug use is about equal between African-Americans and Caucasians, African-Americans are more likely to be arrested and convicted. They also receive longer prison sentences compared to Caucasian inmates convicted of the same crimes….

Data and digital tools can help curb such pitfalls by increasing efficiency, transparency and accountability, she said.

“We think these types of data exchanges [between officials and technologists] can actually be hugely impactful if we can figure out how to take this information and operationalize it for the folks who run these systems,” Obermann noted.

The opportunities to apply artificial intelligence and data analytics, she said, might include using it to improve questions on parole screenings, using it to analyze police body camera footage, and applying it to criminal justice data for legislators and policy workers….

If the private sector is any indication, artificial intelligence and machine learning techniques could be used to interpret this new and vast supply of law enforcement data. In an earlier presentation by Eric Horvitz, the managing director at Microsoft Research, Horvitz showcased how the company has applied artificial intelligence to vision and language to interpret live video content for the blind. The app, titled SeeingAI, can translate live video footage, captured from an iPhone or a pair of smart glasses, into instant audio messages for the seeing impaired. Twitter’s live-streaming app Periscope has employed similar technology to guide users to the right content….(More)”