The Last Mile: Creating Social and Economic Value from Behavioral Insights

Curated on Posted on by Stefaan Verhulst

New book by Dilip Soman: “Most organizations spend much of their effort on the start of the value creation process: namely, creating a strategy, developing new products or services, and analyzing the market. They pay a lot less attention to the end: the crucial “last mile” where consumers come to their website, store, or sales representatives and make a choice.

In The Last Mile, Dilip Soman shows how to use insights from behavioral science in order to close that gap. Beginning with an introduction to the last mile problem and the concept of choice architecture, the book takes a deep dive into the psychology of choice, money, and time. It explains how to construct behavioral experiments and understand the data on preferences that they provide. Finally, it provides a range of practical tools with which to overcome common last mile difficulties.

The Last Mile helps lay readers not only to understand behavioral science, but to apply its lessons to their own organizations’ last mile problems, whether they work in business, government, or the nonprofit sector. Appealing to anyone who was fascinated by Dan Ariely’s Predictably Irrational, Richard Thaler and Cass Sunstein’s Nudge, or Daniel Kahneman’s Thinking, Fast and Slow but was not sure how those insights could be practically used, The Last Mile is full of solid, practical advice on how to put the lessons of behavioral science to work….(More)”

One way traffic: The open data initiative project and the need for an effective demand side initiative in Ghana

Curated on Posted on by Stefaan Verhulst

Paper by Frank L. K. Ohemeng and Kwaku Ofosu-Adarkwa in the Government Information Quarterly: “In recent years the necessity for governments to develop new public values of openness and transparency, and thereby increase their citizenries’ sense of inclusiveness, and their trust in and confidence about their governments, has risen to the point of urgency. The decline of trust in governments, especially in developing countries, has been unprecedented and continuous. A new paradigm that signifies a shift to citizen-driven initiatives over and above state- and market-centric ones calls for innovative thinking that requires openness in government. The need for this new synergy notwithstanding, Open Government cannot be considered truly open unless it also enhances citizen participation and engagement. The Ghana Open Data Initiative (GODI) project strives to create an open data community that will enable government (supply side) and civil society in general (demand side) to exchange data and information. We argue that the GODI is too narrowly focused on the supply side of the project, and suggest that it should generate an even platform to improve interaction between government and citizens to ensure a balance in knowledge sharing with and among all constituencies….(More)”

Beyond the Common Rule: Ethical Structures for Data Research in Non-Academic Settings

Curated on Posted on by Stefaan Verhulst

Future of Privacy Forum: “In the wake of last year’s news about the Facebook “emotional contagion” study and subsequent public debate about the role of A/B Testing and ethical concerns around the use of Big Data, FPF Senior Fellow Omer Tene participated in a December symposum on corporate consumer research hosted by Silicon Flatirons. This past month, the Colorado Technology Law Journal published a series of papers that emerged out of the symposium, including “Beyond the Common Rule: Ethical Structures for Data Research in Non-Academic Settings.”

“Beyond the Common Rule,” by Jules Polonetsky, Omer Tene, and Joseph Jerome, continues the Future of Privacy Forum’s effort to build on the notion of consumer subject review boards first advocated by Ryan Calo at FPF’s 2013 Big Data symposium. It explores how researchers, increasingly in corporate settings, are analyzing data and testing theories using often sensitive personal information. Many of these new uses of PII are simply natural extensions of current practices, and are either within the expectations of individuals or the bounds of the FIPPs. Yet many of these projects could involve surprising applications or uses of data, exceeding user expectations, and offering notice and obtaining consent could may not be feasible.

This article expands on ideas and suggestions put forward around the recent discussion draft of the White House Consumer Privacy Bill of Rights, which espouses “Privacy Review Boards” as a safety value for noncontextual data uses. It explores how existing institutional review boards within the academy and for human testing research could offer lessons for guiding principles, providing accountability and enhancing consumer trust, and offers suggestions for how companies — and researchers — can pursue both knowledge and data innovation responsibly and ethically….(More)”

Accur8Africa

Curated on Posted on by Stefaan Verhulst

“Accur8Africa aims to be the leading platform supporting the accuracy of data in the continent. If we intend to meet the Sustainable Development Goals (SDGs) in the next fifteen years, accurate data remains a non-negotiable necessity. Accur8Africa recognizes that nothing less than a data revolution is required. To achieve this we are building the statistical capacity of institutions across Africa and encouraging the use of data-driven decisions alongside better development metrics for key sectors such as gender equality, climate change, equity and social inclusion and health.

Africa has data in abundance but it exists in a fragmented and disorganized manner. As a result, the achievements of the Millennium Development Goals will be largely unquantifiable. As we transition from the MDG’s to the Sustainable Development Goals, and national governments meet to discuss the 17 goals that could transform the world by 2030, we believe that the African Continent deserves better and more accurate data…..Africa has a great role to play in the next fifteen years. The United Nations development agenda has generated momentum for a worldwide “data revolution,” shining a much-needed light on the need for better development data in Africa and elsewhere. Governments, international institutions, and donors need accurate data on basic development metrics such as inflation, vaccination coverage, and school enrolment in order to accurately plan, budget, and evaluate their activities. Governments, citizens, and civil society can then use this data as a “currency” for accountability. When statistical systems function properly, good-quality data are exchanged freely amongst all stakeholders ensuring that funding and development efforts are producing the desired results….(More)”

Data Ethics in the Age of the Quantified Self

Curated on Posted on by Stefaan Verhulst

Video of Aspen Ideas Festival Session on Data Ethics: “Leading thinkers from business, government, civil society, and academia explore and debate ethics in the age of the quantified society. What role do ethics play in guiding existing efforts to develop and deploy data and information technologies? Does data ethics need to develop as a field to help guide policy, research, and practice — just as bioethics did in order to guide medicine and biology? Why or why not? Speakers:Kate Crawford, Jonathan Zittrain, Ashkan Soltani,Alexis Madrigal….

(More)”

Disruptive Technology that Could Transform Government-Citizen Relationships

Curated on Posted on by Stefaan Verhulst

David Raths at GovTech: “William Gibson, the science fiction writer who coined the term “cyberspace,” once said: “The future is already here — it’s just not very evenly distributed.” That may be exactly the way to look at the selection of disruptive technologies we have chosen to highlight in eight critical areas of government, ranging from public safety to health to transportation. ….

PUBLIC SAFETY: WEARABLE TECH IS TRANSFORMING EMERGENCY RESPONSE

The wearable technology market is expected to grow from $20 billion in 2015 to almost $70 billion in 2025, according to research firm IDTechEx. As commercial applications bloom, more will find their way into the public sector and emergency response.

This year has seen an increase in the number of police departments using body cameras. And already under development are wireless devices that monitor a responder’s breathing, heart rate and blood pressure, as well as potentially harmful environmental conditions, and relay concerns back to incident command.

But rather than sitting back and waiting for the market to develop, the U.S. Department of Homeland Security is determined to spur innovation in the field. DHS’ research and development arm is funding a startup accelerator program called Emerge managed by the Center for Innovative Technology (CIT), a Virginia-based nonprofit. Two accelerators, in Texas and Illinois, will work with 10 to 15 startups this year to develop wearable products and adopt them for first responder use….

HEALTH & HUMAN SERVICES: ‘HOT-SPOTTING’ FOR POPULATION HEALTH MANAGEMENT

A hot health-care trend is population health management: using data to improve health at a community level as well as an individual level. The growth in sophistication of GIS tools has allowed public health researchers to more clearly identify and start addressing health resource disparities.

Dr. Jeffrey Brenner, a Camden, N.J.-based physician, uses data gathered in a health information exchange (HIE) to target high-cost individuals. The Camden Coalition of Healthcare Providers uses the HIE data to identify high-cost “hot spots” — high-rise buildings where a large number of hospital emergency room “super users” live. By identifying and working with these individuals on patient-centered care coordination issues, the coalition has been able to reduce emergency room use and in-patient stays….

PARKS & RECREATION: TRACKING TREES FOR A BETTER FUTURE

A combination of advances in mobile data collection systems and geocoding lets natural resources and parks agencies be more proactive about collecting tree data, managing urban forests and quantifying their value, as forests become increasingly important resources in an era of climate change.

Philadelphia Parks and Recreation has added approximately 2 million trees to its database in the past few years. It plans to create a digital management system for all of them. Los Angeles City Parks uses the Davey Tree Expert Co.’s Web-based TreeKeeper management software to manage existing tree inventories and administer work orders. The department can also more easily look at species balance to manage against pests, disease and drought….

CORRECTIONS: VIDEO-BASED TOOLS TRANSFORM PRISONS AND JAILS

Videoconferencing is disrupting business as usual in U.S. jails and prisons in two ways: One is the rising use of telemedicine to reduce inmate health-care costs and to increase access to certain types of care for prisoners. The other is video visitation between inmates and families.

A March 2015 report by Southern California Public Radio noted that the federal court-appointed receiver overseeing inmate health care in California is reviewing telemedicine capabilities to reduce costly overtime billing by physicians and nurses at prisons. In one year, overtime has more than doubled for this branch of corrections, from more than $12 million to nearly $30 million….

FINANCE & BUDGETING: DATA PORTALS OFFER TRANSPARENCY AT UNPRECEDENTED LEVELS

The transparency and open data movements have hit the government finance sector in a big way and promise to be an area of innovation in the years ahead.

A partnership between Ohio Treasurer Josh Mandel and the finance visualization startup OpenGov will result in one of the most sweeping statewide transparency efforts to date.

The initiative offers 3,900-plus local governments — from townships, cities and counties to school districts and more — a chance to place revenues and expenditures online free of charge through the state’s budget transparency site OhioCheckbook.com. Citizens will be able to track local government revenues and expenditures via interactive graphs that illustrate not only a bird’s-eye view of a budget, but also the granular details of check-by-check spending….

DMV: DRIVERS’ LICENSES: THERE WILL SOON BE AN APP FOR THAT

The laminated driver’s license you keep in your wallet may eventually give way to an app on your smartphone, and that change may have wider significance for how citizens interact digitally with their government. Legislatures in at least three states have seen bills introduced authorizing their transportation departments to begin piloting digital drivers’ licenses…..

TRANSPORTATION & MASS TRANSIT: BIG BREAKTHROUGHS ARE JUST AROUND THE CORNER

Nothing is likely to be more disruptive to transportation, mass transit and urban planning than the double whammy of connected vehicle technology and autonomous vehicles.
The U.S. Department of Transportation expects great things from the connected vehicles of the future ­— and that future may be just around the corner. Vehicle-to-infrastructure communication capabilities and anonymous information from passengers’ wireless devices relayed through dedicated short-range connections could provide transportation agencies with improved traffic, transit and parking data, making it easier to manage transportation systems and improve traffic safety….. (More)”

Scientists Are Hoarding Data And It’s Ruining Medical Research

Curated on Posted on by Stefaan Verhulst

Ben Goldacre at Buzzfeed: “We like to imagine that science is a world of clean answers, with priestly personnel in white coats, emitting perfect outputs, from glass and metal buildings full of blinking lights.

The reality is a mess. A collection of papers published on Wednesday — on one of the most commonly used medical treatments in the world — show just how bad things have become. But they also give hope.

The papers are about deworming pills that kill parasites in the gut, at extremely low cost. In developing countries, battles over the usefulness of these drugs have become so contentious that some people call them “The Worm Wars.”…

This “deworm everybody” approach has been driven by a single, hugely influential trial published in 2004 by two economists, Edward Miguel and Michael Kremer. This trial, done in Kenya, found that deworming whole schools improved children’s health, school performance, and school attendance. What’s more, these benefits apparently extended to children in schools several miles away, even when those children didn’t get any deworming tablets (presumably, people assumed, by interrupting worm transmission from one child to the next).

A decade later, in 2013, these two economists did something that very few researchers have ever done. They handed over their entire dataset to independent researchers on the other side of the world, so that their analyses could be checked in public. What happened next has every right to kick through a revolution in science and medicine….

This kind of statistical replication is almost vanishingly rare. A recent study set out to find all well-documented cases in which the raw data from a randomized trial had been reanalysed. It found just 37, out of many thousands. What’s more, only five were conducted by entirely independent researchers, people not involved in the original trial.

These reanalyses were more than mere academic fun and games. The ultimate outcomes of the trials changed, with terrifying frequency: One-third of them were so different that the take-home message of the trial shifted.

This matters. Medical trials aren’t conducted out of an abstract philosophical interest, for the intellectual benefit of some rarefied class in ivory towers. Researchers do trials as a service, to find out what works, because they intend to act on the results. It matters that trials get an answer that is not just accurate, but also reliable.

So here we have an odd situation. Independent reanalysis can improve the results of clinical trials, and help us not go down blind alleys, or give the wrong treatment to the wrong people. It’s pretty cheap, compared to the phenomenal administrative cost of conducting a trial. And it spots problems at an alarmingly high rate.

And yet, this kind of independent check is almost never done. Why not? Partly, it’s resources. But more than that, when people do request raw data, all too often the original researchers duck, dive, or simply ignore requests….

Two years ago I published a book on problems in medicine. Front and center in this howl was “publication bias,” the problem of clinical trial results being routinely and legally withheld from doctors, researchers, and patients. The best available evidence — from dozens of studieschasing results for completed trials — shows that around half of all clinical trials fail to report their results. The same is true of industry trials, and academic trials. What’s more, trials with positive results are about twice as likely to post results, so we see a biased half of the literature.

This is a cancer at the core of evidence-based medicine. When half the evidence is withheld, doctors and patients cannot make informed decisions about which treatment is best. When I wrote about this, various people from the pharmaceutical industry cropped up to claim that the problem was all in the past. So I befriended some campaigners, we assembled a group of senior academics, and started the AllTrials.net campaign with one clear message: “All trials must be registered, with their full methods and results reported.”

Dozens of academic studies had been published on the issue, and that alone clearly wasn’t enough. So we started collecting signatures, and we now have more than 85,000 supporters. At the same time we sought out institutional support. Eighty patient groups signed up in the first month, with hundreds more since then. Some of the biggest research funders, and even government bodies, have now signed up.

This week we’re announcing support from a group of 85 pension funds and asset managers, representing more than 3.5 trillion euros in funds, who will be asking the pharma companies they invest in to make plans to ensure that all trials — past, present, and future — report their results properly. Next week, after two years of activity in Europe, we launch our campaign in the U.S….(More)”

Innovation Experiments: Researching Technical Advance, Knowledge Production and the Design of Supporting Institutions

Curated on Posted on by Stefaan Verhulst

Paper by Kevin J. Boudreau and Karim Lakhani: “This paper discusses several challenges in designing field experiments to better understand how organizational and institutional design shapes innovation outcomes and the production of knowledge. We proceed to describe the field experimental research program carried out by our Crowd Innovation Laboratory at Harvard University to clarify how we have attempted to address these research design challenges. This program has simultaneously solved important practical innovation problems for partner organizations, like NASA and Harvard Medical School, while contributing research advances, particularly in relation to innovation contests and tournaments….(More)“

White House to make public records more public

Curated on Posted on by Stefaan Verhulst

Lisa Rein at the Washington Post: “The law that’s supposed to keep citizens in the know about what their government is doing is about to get more robust.

Starting this week, seven agencies — including the Environmental Protection Agency and the Office of the Director of National Intelligence —  launched a new effort to put online the records they distribute to requesters under the Freedom of Information Act (FOIA).

So if a journalist, nonprofit group or corporation asks for the records, what they see, the public also will see. Documents still will be redacted where necessary to protect what the government decides is sensitive information, an area that’s often disputed but won’t change with this policy.

The Obama administration’s new Open Government initiative began quietly on the agencies’ Web sites days after FOIA’s 49th anniversary. It’s a response to years of pressure from open-government groups and lawmakers to boost public access to records of government decisions, deliberations and policies.

The “release to one is release to all” policy will start as a six-month pilot at the EPA, the Office of the Director of National Intelligence, the Millennium Challenge Corporation and within some offices at the Department of Homeland Security, the Defense Department, the Justice Department and the National Archives and Records Administration….(More)”

Democratising the Data Revolution

Curated on Posted on by Stefaan Verhulst

Jonathan Gray at Open Knowledge: “What will the “data revolution” do? What will it be about? What will it count? What kinds of risks and harms might it bring? Whom and what will it serve? And who will get to decide?

Today we are launching a new discussion paper on “Democratising the Data Revolution”, which is intended to advance thinking and action around civil society engagement with the data revolution. It looks beyond the disclosure of existing information, towards more ambitious and substantive forms of democratic engagement with data infrastructures.1

It concludes with a series of questions about what practical steps institutions and civil society organisations might take to change what is measured and how, and how these measurements are put to work.

You can download the full PDF report here, or continue to read on in this blog post.

What Counts?

How might civil society actors shape the data revolution? In particular, how might they go beyond the question of what data is disclosed towards looking at what is measured in the first place? To kickstart discussion around this topic, we will look at three kinds of intervention: changing existing forms of measurement, advocating new forms of measurement and undertaking new forms of measurement.

Changing Existing Forms of Measurement

Rather than just focusing on the transparency, disclosure and openness of public information, civil society groups can argue for changing what is measured with existing data infrastructures. One example of this is recent campaigning around company ownership in the UK. Advocacy groups wanted to unpick networks of corporate ownership and control in order to support their campaigning and investigations around tax avoidance, tax evasion and illicit financial flows.

While the UK company register recorded information about “nominal ownership”, it did not include information about so-called “beneficial ownership”, or who ultimately benefits from the ownership and control of companies. Campaigners undertook an extensive programme of activities to advocate for changes and extensions to existing data infrastructures – including via legislation, software systems, and administrative protocols.2

Advocating New Forms of Measurement

As well as changing or recalibrating existing forms of measurement, campaigners and civil society organisations can make the case for the measurement of things which were not previously measured. For example, over the past several decades social and political campaigning has resulted in new indicators about many different issues – such as gender inequality, health, work, disability, pollution or education.3 In such cases activists aimed to establish a given indicator as important and relevant for public institutions, decision makers, and broader publics – in order to, for example, inform policy development or resource allocation.

Undertaking New Forms of Measurement

Historically, many civil society organisations and advocacy groups have collected their own data to make the case for action on issues that they work on – from human rights abuses to endangered species….(More)”