A Brief History of Automations That Were Actually People

Curated on Posted on by Stefaan Verhulst

Article by Brian Contreras: “If you’ve ever asked a chatbot a question and received nonsensical gibberish in reply, you already know that “artificial intelligence” isn’t always very intelligent.

And sometimes it isn’t all that artificial either. That’s one of the lessons from Amazon’s recent decision to dial back its much-ballyhooed “Just Walk Out” shopping technology, a seemingly science-fiction-esque software that actually functioned, in no small part, thanks to behind-the-scenes human labor.

This phenomenon is nicknamed “fauxtomation” because it “hides the human work and also falsely inflates the value of the ‘automated’ solution,” says Irina Raicu, director of the Internet Ethics program at Santa Clara University’s Markkula Center for Applied Ethics.

Take Just Walk Out: It promises a seamless retail experience in which customers at Amazon Fresh groceries or third-party stores can grab items from the shelf, get billed automatically and leave without ever needing to check out. But Amazon at one point had more than 1,000 workers in India who trained the Just Walk Out AI model—and manually reviewed some of its sales—according to an article published last year on the Information, a technology business website.

An anonymous source who’d worked on the Just Walk Out technology told the outlet that as many as 700 human reviews were needed for every 1,000 customer transactions. Amazon has disputed the Information’s characterization of its process. A company representative told Scientific American that while Amazon “can’t disclose numbers,” Just Walk Out has “far fewer” workers annotating shopping data than has been reported. In an April 17 blog post, Dilip Kumar, vice president of Amazon Web Services applications, wrote that “this is no different than any other AI system that places a high value on accuracy, where human reviewers are common.”…(More)”

The End of the Policy Analyst? Testing the Capability of Artificial Intelligence to Generate Plausible, Persuasive, and Useful Policy Analysis

Curated on Posted on by Stefaan Verhulst

Article by Mehrdad Safaei and Justin Longo: “Policy advising in government centers on the analysis of public problems and the developing of recommendations for dealing with them. In carrying out this work, policy analysts consult a variety of sources and work to synthesize that body of evidence into useful decision support documents commonly called briefing notes. Advances in natural language processing (NLP) have led to the continuing development of tools that can undertake a similar task. Given a brief prompt, a large language model (LLM) can synthesize information in content databases. This article documents the findings from an experiment that tested whether contemporary NLP technology is capable of producing public policy relevant briefing notes that expert evaluators judge to be useful. The research involved two stages. First, briefing notes were created using three models: NLP generated; human generated; and NLP generated/human edited. Next, two panels of retired senior public servants (with only one panel informed of the use of NLP in the experiment) were asked to judge the briefing notes using a heuristic evaluation rubric. The findings indicate that contemporary NLP tools were not able to, on their own, generate useful policy briefings. However, the feedback from the expert evaluators indicates that automatically generated briefing notes might serve as a useful supplement to the work of human policy analysts. And the speed with which the capabilities of NLP tools are developing, supplemented with access to a larger corpus of previously prepared policy briefings and other policy-relevant material, suggests that the quality of automatically generated briefings may improve significantly in the coming years. The article concludes with reflections on what such improvements might mean for the future practice of policy analysis…(More)”.

United against algorithms: a primer on disability-led struggles against algorithmic injustice

Curated on Posted on by Stefaan Verhulst

Report by Georgia van Toorn: “Algorithmic decision-making (ADM) poses urgent concerns regarding the rights and entitlements of people with disability from all walks of life. As ADM systems become increasingly embedded in government decision-making processes, there is a heightened risk of harm, such as unjust denial of benefits or inadequate support, accentuated by the expanding reach of state surveillance.

ADM systems have far reaching impacts on disabled lives and life chances. Despite this, they are often designed without the input of people with lived experience of disability, for purposes that do not align with the goals of full rights, participation, and justice for disabled people.

This primer explores how people with disability are collectively responding to the threats posed by algorithmic, data-driven systems – specifically their public sector applications. It provides an introductory overview of the topic, exploring the approaches, obstacles, and actions taken by people with disability in their ‘algoactivist’ struggles…(More)”.

The CFPB wants to rein in data brokers

Curated on Posted on by Stefaan Verhulst

Article by Gaby Del Valle: “The Consumer Financial Protection Bureau wants to propose new regulations that would require data brokers to comply with the Fair Credit Reporting Act. In a speech at the White House earlier this month, CFPB Director Rohit Chopra said the agency is looking into policies to “ensure greater accountability” for companies that buy and sell consumer data, in keeping with an executive order President Joe Biden issued in late February.

Chopra said the agency is considering proposals that would define data brokers that sell certain types of data as “consumer reporting agencies,” thereby requiring those companies to comply with the Fair Credit Reporting Act (FCRA). The statute bans sharing certain kinds of data (e.g., your credit report) with entities unless they serve a specific purpose outlined in the law (e.g., if the report is used for employment purposes or to extend a line of credit to someone).

The CFBP views the buying and selling of consumer data as a national security issue, not just a matter of privacy. Chopra mentioned three massive data breaches — the 2015 Anthem leak, the 2017 Equifax hack, and the 2018 Marriott breach — as examples of foreign adversaries illicitly obtaining Americans’ personal data. “When Americans’ health information, financial information, and even their travel whereabouts can be assembled into detailed dossiers, it’s no surprise that this raises risks when it comes to safety and security,” Chopra said. But the focus on high-profile hacks obscures a more pervasive, totally legal phenomenon: data brokers’ ability to sell detailed personal information to anyone who’s willing to pay for it…(More)”.

The generation of public value through e-participation initiatives: A synthesis of the extant literature

Curated on Posted on by Stefaan Verhulst

Paper by Naci Karkin and Asunur Cezar: “The number of studies evaluating e-participation levels in e-government services has recently increased. These studies primarily examine stakeholders’ acceptance and adoption of e-government initiatives. However, it is equally important to understand whether and how value is generated through e-participation, regardless of whether the focus is on government efforts or user adoption/acceptance levels. There is a need in the literature for a synthesis focusing on e- participation’s connection with public value creation using a systematic and comprehensive approach. This study employs a systematic literature review to collect, examine, and synthesize prior findings, aiming to investigate public value creation through e-participation initiatives, including their facilitators and barriers. By reviewing sixty-four peer-reviewed studies indexed by Web of Science and Scopus, this research demonstrates that e-participation initiatives and efforts can generate public value. Nevertheless, several factors are pivotal for the success and sustainability of these initiatives. The study’s findings could guide researchers and practitioners in comprehending the determinants and barriers influencing the success and sustainability of e-participation initiatives in the public value creation process while highlighting potential future research opportunities in this domain…(More)”.

How Belgium is Giving Citizens a Say on AI

Curated on Posted on by Stefaan Verhulst

Article by Graham Wetherall-Grujić: “A few weeks before the European Parliament’s final debate on the AI Act, 60 randomly selected members of the Belgian public convened in Brussels for a discussion of their own. The aim was not to debate a particular piece of legislation, but to help shape a European vision on the future of AI, drawing on the views, concerns, and ideas of the public. 

They were taking part in a citizens’ assembly on AI, held as part of Belgium’s presidency of the European Council. When Belgium assumed the presidency for six months beginning in January 2024, they announced they would be placing “special focus” on citizens’ participation. The citizen panel on AI is the largest of the scheduled participation projects. Over a total of three weekends, participants are deliberating on a range of topics including the impact of AI on work, education, and democracy. 

The assembly comes at a point in time with rising calls for more public inputs on the topic of AI. Some big tech firms have begun to respond with participation projects of their own. But this is the first time an EU institution has launched a consultation on the topic. The organisers hope it will pave the way for more to come…(More)”.

Social Movements and Public Opinion in the United States

Curated on Posted on by Stefaan Verhulst

Paper by Amory Gethin & Vincent Pons: “Recent social movements stand out by their spontaneous nature and lack of stable leadership, raising doubts on their ability to generate political change. This article provides systematic evidence on the effects of protests on public opinion and political attitudes. Drawing on a database covering the quasi-universe of protests held in the United States, we identify 14 social movements that took place from 2017 to 2022, covering topics related to environmental protection, gender equality, gun control, immigration, national and international politics, and racial issues. We use Twitter data, Google search volumes, and high-frequency surveys to track the evolution of online interest, policy views, and vote intentions before and after the outset of each movement. Combining national-level event studies with difference-in-differences designs exploiting variation in local protest intensity, we find that protests generate substantial internet activity but have limited effects on political attitudes. Except for the Black Lives Matter protests following the death of George Floyd, which shifted views on racial discrimination and increased votes for the Democrats, we estimate precise null effects of protests on public opinion and electoral behavior…(More)”.

The tech industry can’t agree on what open-source AI means. That’s a problem.

Curated on Posted on by Stefaan Verhulst

Article by Edd Gent: “Suddenly, “open source” is the latest buzzword in AI circles. Meta has pledged to create open-source artificial general intelligence. And Elon Musk is suing OpenAI over its lack of open-source AI models.

Meanwhile, a growing number of tech leaders and companies are setting themselves up as open-source champions. 

But there’s a fundamental problem—no one can agree on what “open-source AI” means. 

On the face of it, open-source AI promises a future where anyone can take part in the technology’s development. That could accelerate innovation, boost transparency, and give users greater control over systems that could soon reshape many aspects of our lives. But what even is it? What makes an AI model open source, and what disqualifies it?

The answers could have significant ramifications for the future of the technology. Until the tech industry has settled on a definition, powerful companies can easily bend the concept to suit their own needs, and it could become a tool to entrench the dominance of today’s leading players.

Entering this fray is the Open Source Initiative (OSI), the self-appointed arbiters of what it means to be open source. Founded in 1998, the nonprofit is the custodian of the Open Source Definition, a widely accepted set of rules that determine whether a piece of software can be considered open source. 

Now, the organization has assembled a 70-strong group of researchers, lawyers, policymakers, activists, and representatives from big tech companies like Meta, Google, and Amazon to come up with a working definition of open-source AI…(More)”.

New Jersey is turning to AI to improve the job search process

Curated on Posted on by Stefaan Verhulst

Article by Beth Simone Noveck: “Americans are experiencing some conflicting feelings about AI.

While people are flocking to new roles like prompt engineer and AI ethicist, the technology is also predicted to put many jobs at risk, including computer programmers, data scientists, graphic designers, writers, lawyers.

Little wonder, then, that a national survey by the Heldrich Center for Workforce Development found an overwhelming majority of Americans (66%) believe that they “will need more technological skills to achieve their career goals.” One thing is certain: Workers will need to train for change. And in a world of misinformation-filled social media platforms, it is increasingly important for trusted public institutions to provide reliable, data-driven resources.

In New Jersey, we’ve tried doing just that by collaborating with workers, including many with disabilities, to design technology that will support better decision-making around training and career change. Investing in similar public AI-powered tools could help support better consumer choice across various domains. When a public entity designs, controls and implements AI, there is a far greater likelihood that this powerful technology will be used for good.

In New Jersey, the public can find reliable, independent, unbiased information about training and upskilling on the state’s new MyCareer website, which uses AI to make personalized recommendations about your career prospects, and the training you will need to be ready for a high-growth, in-demand job…(More)”.

Could artificial intelligence benefit democracy?

Curated on Posted on by Stefaan Verhulst

Article by Brian Wheeler: “Each week sees a new set of warnings about the potential impact of AI-generated deepfakes – realistic video and audio of politicians saying things they never said – spreading confusion and mistrust among the voting public.

And in the UK, regulators, security services and government are battling to protect this year’s general election from malign foreign interference.

Less attention has been given to the possible benefits of AI.

But a lot of work is going on, often below the radar, to try to harness its power in ways that might enhance democracy rather than destroy it.

“While this technology does pose some important risks in terms of disinformation, it also offers some significant opportunities for campaigns, which we can’t ignore,” Hannah O’Rourke, co-founder of Campaign Lab, a left-leaning network of tech volunteers, says.

“Like all technology, what matters is how AI is actually implemented. “Its impact will be felt in the way campaigners actually use it.”

Among other things, Campaign Lab runs training courses for Labour and Liberal Democrat campaigners on how to use ChatGPT (Chat Generative Pre-trained Transformer) to create the first draft of election leaflets.

It reminds them to edit the final product carefully, though, as large language models (LLMs) such as ChatGPT have a worrying tendency to “hallucinate” or make things up.

The group is also experimenting with chatbots to help train canvassers to have more engaging conversations on the doorstep.

AI is already embedded in everyday programs, from Microsoft Outlook to Adobe Photoshop, Ms O’Rourke says, so why not use it in a responsible way to free up time for more face-to-face campaigning?…

Conservative-supporting AI expert Joe Reeve is another young political campaigner convinced the new technology can transform things for the better.

He runs Future London, a community of “techno optimists” who use AI to seek answers to big questions such as “Why can’t I buy a house?” and, crucially, “Where’s my robot butler?”

In 2020, Mr Reeve founded Tory Techs, partly as a right-wing response to Campaign Lab.

The group has run programming sessions and explored how to use AI to hone Tory campaign messages but, Mr Reeve says, it now “mostly focuses on speaking with MPs in more private and safe spaces to help coach politicians on what AI means and how it can be a positive force”.

“Technology has an opportunity to make the world a lot better for a lot of people and that is regardless of politics,” he tells BBC News…(More)”.