The trouble with democracy


author of The Confidence Trap: A History of Democracy in Crisis from World War I to the Present in The Guardian: “Government shutdowns, petty policy squabbles, voter disaffection – democracy doesn’t seem to work very well. But what’s the alternative? And can we rely on muddling through?…Those of us who live in the western democracies might sometimes be tempted to agree. Dictator envy is a habitual feature of democratic politics. We don’t actually want to live under a dictatorship – we still have a horror of what that would entail – but we do envy dictators their ability to act decisively in a crisis….
The irony of dictator envy is that it goes against the historical evidence. Over the last 100 years, democracies have shown that they are better than dictatorships at dealing with the most serious crises that any political system has to face. Democracies win wars. They survive economic disasters. They adapt to meet environmental challenges. Precisely because they are able to act decisively without having to square public opinion first, dictators are the ones who end up making the catastrophic mistakes. When dictators get things wrong, they can take the whole state over the cliff with them. When democratic leaders get things wrong, we kick them out before they can do terminal damage.
Yet that is little consolation in the middle of a crisis. The reason we keep succumbing to dictator envy is that it requires steady nerves to take the long view when things are going wrong. The qualities that give democracies the advantage in the long run – their restlessness and impatience with failure – are the same qualities that make it hard for them to take the long view. They look with envy on political systems that can seize the moment. Democracies are very bad at seizing the moment. Their survival technique is muddling through. The curse of democracy is that we are condemned to want the thing we can’t have.
The person who first noticed this deeply conflicted character of democratic life was a French aristocrat. When he travelled to the US to study its prisons in 1831, Alexis de Tocqueville shared the common 19th-century prejudice against democracy. He thought it was a chaotic and stupid system of government. By the time he finished his journey a year later, he had changed his mind. He decided that American democracy was a lot better than it looks. On the surface, everything appeared a mess: bickering politicians, vituperative and ill-informed newspapers (“The job of the journalist in America”, Tocqueville wrote, “is to attack coarsely, without preparation and without art, to set aside principles in order to grab men”), distracted citizens. No one was able to exert a grip. There was far too much noise, not enough signal. But over time this surfeit of noise produced an adaptable politics that never sat still for long enough to get stuck. The raucousness of American politics was a sign of its essential health. Americans kept stumbling into holes and then back out of them. More mistakes are made in a democracy, Tocqueville wrote, but more mistakes are corrected as well. More fires get started by Americans. More fires get put out by them too….
It has always been like this. The history of democracy throughout the 20th century is a story of repeated crises during which politicians and publics have been torn between the twin impulses to overreact and to underreact to the dangers, without ever finding the balance between them. Dictator envy is never far from the surface….The pattern of democratic life is to drift into impending disaster and then to stumble out of it. Undemocratic practices creep up on us unawares, until the routine practices of democracy – a free press, a few unbiddable politicians – expose them. When that happens, democracies do not get a grip; they simply make the minimum of necessary adjustments until they drift into the next disaster. What is hard for any democracy is to exert the constant, vigilant pressure needed to rein in the forces that produce the crises. It is so much easier to wait for the crisis to reveal itself before trying to do something about it. The new information technology, far from solving this problem, has made it worse. We are more distracted than ever. The surfeit of information flowing around the world makes it practically impossible for anyone to keep secrets for long. But it also makes it practically impossible to secure broad democratic agreement for wide-ranging reform of public life. There is far too much noise, not enough signal. So we keep our fingers crossed in the hope we will muddle through.”

How to Promote Civic Engagement in Public Issues


Utne:  “With collaborative consumption, access is valued above ownership and “mine” becomes “ours,” allowing everyone’s needs to be met with minimal waste. Sharing is Good (New Society Publishers, 2013) by Beth Buczynski is your roadmap to this new and exciting economic paradigm. In this excerpt from chapter six, “What to Share,” learn how to create civic engagement in your community and find solutions to public issues.
“Participatory government is the idea that all members of a population should be able to make meaningful contributions to decision-making. For too long, we’ve been content to vote, or not, hoping that elected officials will actually keep their promise to act in the best interest of the people. The power of the Internet now makes it much easier for all levels of government to become transparent, sharing data and engaging the public in a dialogue that leads to more creative and efficient solutions. Here are a few resources that promote civic engagement in one’s own governance.
Neighborland—People who live and work in a neighborhood know what services, infrastructure, and businesses their community needs, whether it’s a local grocery store, cafe with WiFi, bike lanes, or a recreational center. Neighborland offers residents a friendly and engaging tool to voice their needs and connect with like-minded people to make change happen.
ParticipatoryBudgeting—The Participatory Budgeting Project (PBP) is a non-profit organization that helps communities decide how to spend public money, primarily in the United States and Canada. This organization works directly with governments and non-profits to develop participatory budgeting processes in which local people directly decide how to spend part of a public budget. It’s their goal to include those who are normally left out of these types of discussions and decisions, namely the public! PBP offers many different opportunities for participation, from joining or starting a participatory budget movement in your own town, to volunteering, jobs, and internships. This isn’t a typical collaborative consumption service, but rather an invaluable resource for people who would like to see more transparency and community involvement when local government spends public monies.
OpenGovernment—A free, open-source public resource website for government transparency and civic engagement at the state and local levels. The site is a non-partisan joint project of two 501(c)3 non-profit organizations: the Participatory Politics Foundation and the Sunlight Foundation; OpenGovernment is independent from any government entity, candidate, or political party. The ultimate mission of OpenGovernment is to ensure that all three branches (executive, legislative, and judicial) at every level of US government (federal, state, city, local) comply with the principles of open government data.
YourView—YourView aspires to give Australians a stronger democratic voice. It has the unique ambition to present what people really think about major public issues—and giving that collective wisdom a role in the national political discourse.”

Index: Trust in Institutions


The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on trust in institutions and was originally published in 2013.

Trust in Government

  • How many of the global public feel that their governments listen to them: 17%
  • How much of the global population trusts in institutions: almost half 
  • The number of Americans who trust institutions: less than half
  • How many people globally believe that business leaders and government officials will tell the truth when confronted with a difficult issue: Less than one-fifth
  • The average level of confidence amongst citizens in 25 OECD countries:
    • In national government: 40%, down from 45% in 2007
    • In financial institutions: 43%
    • In public services such as local police and healthcare: 72% and 71% respectively

Executive Government

  • How many Americans trust the government in Washington to do what is right “just about always or most of the time” in September 2013: 19%
  • Those who trust the “men and women … who either hold or are running for public office”: 46%
  • Number of Americans who express a great deal or fair amount of trust in:
    • Local government: 71%
    • State government: 62%
    • Federal government: 52%
  • How many Americans trust in the ability of “the American people” to make judgments about political issues facing the country:  61%, declining every year since 2009
  • Those who have trust and confidence in the federal government’s ability to handle international problems: 49%
  • Number of Americans who feel “angry” at the federal government: 3 in 10, all-time high since first surveyed in 1997

Congress

  • Percentage of Americans who say “the political system can work fine, it’s the members of Congress that are the problem” in October 2013: 58%
  • Following the government shutdown, number of Americans who stated that Congress would work better if nearly every member was replaced next year: nearly half
  • Those who think that even an entire overhaul of Congress would not make much difference: 4 in 10 
  • Those who think that “most members of Congress have good intentions, it’s the political system that is broken” in October 2013: 32%

Trust in Media

  • Global trust in media (traditional, social, hybrid, owned, online search): 57% and rising
  • The percentage of Americans who say they have “a great deal or fair amount of trust and confidence in the mass media”: 44% – the lowest level since first surveyed in 1997
  • How many Americans see the mass media as too liberal: 46%
    • As too conservative: 13%
    • As “just about right”: 37%
  • The number of Americans who see the press as fulfilling the role of political watchdog and believe press criticism of political leaders keeps them from doing things that should not be done: 68%
  • The proportion of Americans who have “only a little/not at all” level of trust in Facebook to protect privacy and personal information: three in four
    • In Google: 68%
    • In their cell phone provider: 63%

Trust in Industry

  • Global trust in business: 58%
  • How much of the global public trusts financial institutions: 50%
  • Proportion of the global public who consider themselves informed about the banking scandals: more than half
  • Of those, how many Americans report they now trust banks less: almost half
  • Number of respondents globally who say they trust tech companies to do what’s right: 77%, most trusted industry
  • Number of consumers across eight markets who were “confident” or “somewhat confident” that the tech sector can provide long-term solutions to meet the world’s toughest challenges: 76%

Sources

Regulatory Democracy Reconsidered: The Policy Impact of Public Participation Requirements


Paper by Neal D. Woods in the Journal of Public Administration Research and Theory :  “A broad range of procedural mechanisms designed to promote public involvement in regulatory decision making have been instituted at all levels of government. Depending upon the literature one consults, one could conclude that these procedures (1) enhance regulatory stringency by fostering access by previously underrepresented groups, (2) reduce regulatory stringency by institutionalizing access by regulated industries, (3) could either increase or decrease stringency depending on the relative strength of organized interests in the agency’s external environment, or (4) have no effect. This study investigates whether mechanisms designed to promote public involvement in administrative rulemaking affect the stringency of US state environmental regulation. The results suggest that requirements to provide public notice of agency rulemaking do not have a significant effect on the regulatory compliance costs imposed on industry, but mechanisms that provide direct access to rulemaking processes serve to decrease these costs. This effect is evident for access both to the agencies promulgating environmental regulations and to external entities reviewing these regulations. For promulgating agencies, the effect does not appear to be conditional on the relative power of societal interests. The results provide some evidence, however, that political officials respond to the strength of environmental and industry groups when reviewing agency regulations.”

New Report: Federal Ideation Program: Challenges and Best Practices


New Report by Professor Gwanhoo Lee for the IBM Center for The Business of Government: “Ideation is the process of generating new ideas or solutions using crowdsourcing technologies, and it is changing the way federal government agencies innovate and solve problems. Ideation tools use online brainstorming or social voting platforms to submit new ideas, search previously submitted ideas, post questions and challenges, discuss and expand on ideas, vote them up or down and flag them.
This report examines the current status, challenges, and best practices of federal internal ide­ation programs made available exclusively to employees. Initial experiences from a variety of agencies show that these ideation tools hold great promise in engaging employees and stake­holders in problem-solving.
While ideation programs offer promising benefits, making innovation an aspect of everyone’s job is very hard to achieve. Given that these ideation tools and programs are still relatively new, agencies have not yet figured out the best practices and often do not know what to expect during the implementation process. This report seeks to fill this gap.
Based on field research and a literature review, the report describes four federal internal ideation programs, including IdeaHub (Department of Transportation), the Sounding Board (the Department of State), IdeaFactory (Department of Homeland Security), and CDC IdeaLab (Centers for Disease Control and Prevention, Department of Health and Human Services).
Four important challenges are associated with the adoption and implementation of federal internal ideation programs. These are: managing the ideation process and technology; managing cultural change; managing privacy, security and transparency; and managing use of the ideation tool.
Federal government agencies have been moving in the right direction by embracing these tools and launching ideation programs in boosting employee-driven innovation. However, many daunting challenges and issues remain to be addressed. For a federal agency to sustain its internal ideation program, it should note the following:
Recommendation One: Treat the ideation program not as a management fad but as a vehicle to reinvent the agency.
Recommendation Two: Institutionalize the ideation program.
Recommendation Three: Make the ideation team a permanent organizational unit.
Recommendation Four: Document ideas that are implemented.Quantify their impact and demonstrate the return on investment.Share the return with the employees through meaningful rewards.
Recommendation Five: Assimilate and integrate the ideation program into the mission-critical administrative processes.
Recommendation Six: Develop an easy-to-use mobile app for the ideation system.
Recommendation Seven: Keep learning from other agencies and even from commercial organizations.”

Open government and conflicts with public trust and privacy: Recent research ideas


Article by John Wihbey:  “Since the Progressive Era, ideas about the benefits of government openness — crystallized by Justice Brandeis’s famous phrase about the disinfectant qualities of “sunlight” — have steadily grown more popular and prevalent. Post-Watergate reforms further embodied these ideas. Now, notions of “open government” and dramatically heightened levels of transparency have taken hold as zero-cost digital dissemination has become a reality. Many have advocated switching the “default” of government institutions so information and data are no longer available just “on demand” but rather are publicized as a matter of course in usable digital form.
As academic researchers point out, we don’t yet have a great deal of long-term, valid data for many of the experiments in this area to weigh civic outcomes and the overall advance of democracy. Anecdotally, though, it seems that more problems — from potholes to corruption — are being surfaced, enabling greater accountability. This “new fuel” of data also creates opportunities for businesses and organizations; and so-called “Big Data” projects frequently rely on large government datasets, as do “news apps.”
But are there other logical limits to open government in the digital age? If so, what are the rationales for these limits? And what are the latest academic insights in this area?
Most open-records laws, including the federal Freedom of Information Act, still provide exceptions that allow public institutions to guard information that might interfere with pending legal proceedings or jeopardize national security. In addition, the internal decision-making and deliberation processes of government agencies as well as documents related to personnel matters are frequently off limits. These exceptions remain largely untouched in the digital age (notwithstanding extralegal actions by WikiLeaks and Edward Snowden, or confidential sources who disclose things to the press). At a practical level, experts say that the functioning of FOIA laws is still uneven, and some states continue to threaten rollbacks.
Limits of transparency?
A key moment in the rethinking of openness came in 2009, when Harvard University legal scholar Lawrence Lessig published an essay in The New Republic titled “Against Transparency.” In it, Lessig — a well-known advocate for greater access to information and knowledge of many kinds — warned that transparency in and of itself could lead to diminished trust in government and must be tied to policies that can also rebuild public confidence in democratic institutions.
In recent years, more political groups have begun leveraging open records laws as a kind of tool to go after opponents, a phenomenon that has even touched the public university community, which is typically subject to disclosure laws….

Privacy and openness
If there is a tension between transparency and public trust, there is also an uneasy balance between government accountability and privacy. A 2013 paper in the American Review of Public Administration, “Public Pay Disclosure in State Government: An Ethical Analysis,” examines a standard question of disclosure faced in every state: How much should even low-level public servants be subject to personal scrutiny about their salaries? The researchers, James S. Bowman and Kelly A. Stevens of Florida State University, evaluate issues of transparency based on three competing values: rules (justice or fairness), results (what does the greatest good), and virtue (promoting integrity.)…”

Boosting Innovation by Rethinking Government Procurement


Sarah Rich in Government Technology: “Earlier this month, Philadelphia announced a new 12-week accelerator program called FastFWD that will soon select 10 entrepreneurs to develop innovative projects around public safety challenges. One end goal is that the city will award contracts to several of the projects developed during the program.
FastFWD comes on the heels of a newly launched innovation center by North Carolina that will let the state test technologies before purchasing them. Both initiatives are attempts to ease frustration with government procurement processes that tend to discourage innovation and limit flexibility.
The traditional government RFP process — with its long timelines, complex rules and tight guidelines around liability — tends to scare off some of the IT industry’s most innovative companies, said Dugan Petty, former Oregon CIO and procurement director…In addition, traditional RFPs can rob both vendors and customers of the ability to adjust projects as new needs are discovered. Jurisdictions may not fully understand their business requirements when an RFP is drawn up, Petty said, but contractors often can’t deviate from the scope of the RFP once the contract is awarded….
To help rethink some of these restrictions and find better ways to procure technology, North Carolina plans to test products before purchasing them in the state’s new innovation center… Philadelphia’s bid to improve procurement involves incubating startups through the city’s new accelerator program. Entrepreneurs and the city will work together upfront to identify community problems and then develop innovative solutions, according to Story Bellows, co-director of Mayor Michael Nutter’s Office of New Urban Mechanics…
Petty, who now serves as a senior fellow for e.Republic’s Center for Digital Government, says both North Carolina and Philadelphia are developing more effective procurement practices. “The key thing here is this is now a new approach that is helping to evolve procurement technology in a way that keeps up with what’s out there on the industry side,” Petty said. “I think a lot of people should be evaluating these incubator move-to-contract scenarios because they minimize the risk of the project.”

Government — investor, risk-taker, innovator


Ted Talk by Mariana Mazzucato: “Why doesn’t the government just get out of the way and let the private sector — the “real revolutionaries” — innovate? It’s rhetoric you hear everywhere, and Mariana Mazzucato wants to dispel it. In an energetic talk, she shows how the state — which many see as a slow, hunkering behemoth — is really one of our most exciting risk-takers and market-shapers.”

Peer Production: A Modality of Collective Intelligence


New paper by Yochai Benkler, Aaron Shaw and Benjamin Mako Hill:  “Peer production is the most significant organizational innovation that has emerged from
Internet-mediated social practice and among the most a visible and important examples of collective intelligence. Following Benkler,  we define peer production as a form of open creation and sharing performed by groups online that: (1) sets and executes goals in a decentralized manner; (2) harnesses a diverse range of participant motivations, particularly non-monetary motivations; and (3) separates governance and management relations from exclusive forms of property and relational contracts (i.e., projects are governed as open commons or common property regimes and organizational governance utilizes combinations of participatory, meritocratic and charismatic, rather than proprietary or contractual, models). For early scholars of peer production, the phenomenon was both important and confounding for its ability to generate high quality work products in the absence of formal hierarchies and monetary incentives. However, as peer production has become increasingly established in society, the economy, and scholarship, merely describing the success of some peer production projects has become less useful. In recent years, a second wave of scholarship has emerged to challenge assumptions in earlier work; probe nuances glossed over by earlier framings of the phenomena; and identify the necessary dynamics, structures, and conditions for peer production success.
Peer production includes many of the largest and most important collaborative communities on the Internet….
Much of this academic interest in peer production stemmed from the fact that the phenomena resisted straightforward explanations in terms of extant theories of the organization and production of functional information goods like software or encyclopedias. Participants in peer production projects join and contribute valuable resources without the hierarchical bureaucracies or strong leadership structures common to state agencies or firms, and in the absence of clear financial incentives or rewards. As a result, foundationalresearch on peer production was focused on (1) documenting and explaining the organization and governance of peer production communities, (2) understanding the motivation of contributors to peer production, and (3) establishing and evaluating the quality of peer production’s outputs.
In the rest of this chapter, we describe the development of the academic literature on peer production in these three areas – organization, motivation, and quality.”

What Government Can and Should Learn From Hacker Culture


in The Atlantic: “Can the open-source model work for federal government? Not in every way—for security purposes, the government’s inner workings will never be completely open to the public. Even in the inner workings of government, fears of triggering the next Wikileaks or Snowden scandal may scare officials away from being more open with one another. While not every area of government can be more open, there are a few areas ripe for change.

Perhaps the most glaring need for an open-source approach is in information sharing. Today, among and within several federal agencies, a culture of reflexive and unnecessary information withholding prevails. This knee-jerk secrecy can backfire with fatal consequences, as seen in the 1998 embassy bombings in Africa, the 9/11 attacks, and the Boston Marathon bombings. What’s most troubling is that decades after the dangers of information-sharing were identified, the problem persists.
What’s preventing reform? The answer starts with the government’s hierarchical structure—though an information-is-power mentality and “need to know” Cold War-era culture contribute too. To improve the practice of information sharing, government needs to change the structure of information sharing. Specifically, it needs to flatten the hierarchy.
Former Obama Administration regulation czar Cass Sunstein’s “nudge” approach shows how this could work. In his book Simpler: The Future of Government, he describes how making even small changes to an environment can affect significant changes in behavior. While Sunstein focuses on regulations, the broader lesson is clear: Change the environment to encourage better behavior and people tend to exhibit better behavior. Without such strict adherence to the many tiers of the hierarchy, those working within it could be nudged towards, rather than fight to, share information.
One example of where this worked is in with the State Department’s annual Religious Engagement Report (RER). In 2011, the office in charge of the RER decided that instead of having every embassy submit their data via email, they would post it on a secure wiki. On the surface, this was a decision to change an information-sharing procedure. But it also changed the information-sharing culture. Instead of sharing information only along the supervisor-subordinate axis, it created a norm of sharing laterally, among colleagues.
Another advantage to flattening information-sharing hierarchies is that it reduces the risk of creating “single points of failure,” to quote technology scholar Beth Noveck. The massive amounts of data now available to us may need massive amounts of eyeballs in order to spot patterns of problems—small pools of supervisors atop the hierarchy cannot be expected to shoulder those burdens alone. And while having the right tech tools to share information is part of the solution—as the wiki made it possible for the RER—it’s not enough. Leadership must also create a culture that nudges their staff to use these tools, even if that means relinquishing a degree of their own power.
Finally, a more open work culture would help connect interested parties across government to let them share the hard work of bringing new ideas to fruition. Government is filled with examples of interesting new projects that stall in their infancy. Creating a large pool of collaborators dedicated to a project increases the likelihood that when one torchbearer burns out, others in the agency will pick up for them.
When Linus Torvalds released Linux, it was considered, in Raymond’s words, “subversive” and “a distinct shock.” Could the federal government withstand such a shock?
Evidence suggests it can—and the transformation is already happening in small ways. One of the winners of the Harvard Kennedy School’s Innovations in Government award is State’s Consular Team India (CTI), which won for joining their embassy and four consular posts—each of which used to have its own distinct set of procedures-into a single, more effective unit who could deliver standardized services. As CTI describes it, “this is no top-down bureaucracy” but shares “a common base of information and shared responsibilities.” They flattened the hierarchy, and not only lived, but thrived.”