From Servants to Stewards: Design-led Innovation in the Public Sector

Curated on Posted on by Stefaan Verhulst

Adam Hasler: “For years, and very acutely the last few months, citizens of the United States and in many other parts of the world have been pitched into an often uncomfortable morass of debate and discussion about the direction of their country. Problems exist, and persist, which government at all levels has tried to address or currently addresses, and government’s efficacy at addressing problems affects all of us in some way. At such an historical moment like the one in which we live, in which a competing visions of government excite or frighten so many, we remember how much government matters to us.

A very powerful anecdote told to a crowd of listeners at Harvard recently recounted how, during a United States Digital Service project, the prototype for a project delivered to a decision maker and her team didn’t include a feature that was very clearly dictated to them in the requirements. The head of the United States Digital Service team that facilitated the project received an angry call summoning her to the director’s office. There, the policy maker who had added the requirement asked for an explanation why the prototype didn’t meet requirements. “We described to her that we actually took this prototype to a school, and had people use it. It wasn’t a feature they wanted or used, so it didn’t make sense to build it.” The simple common sense of the logic of design-thinking immediately resonated with the policy maker. “Yeah, we shouldn’t build it if they don’t need it.” She stopped for a moment, and continued, “Oh my gosh, this is great, we should do everything like this, we should make policy like this!”

“Yeah, we shouldn’t build it if they don’t need it.” She stopped for a moment, and continued, “Oh my gosh, this is great! We should do everything like this! We should make policy like this!”

This story demonstrates how a growing movement within governments around the world has begun improve the public sector through design-led innovation. This article, presented in four parts, explores various aspects of that movement. To get right to it, the “design” in design-led innovation refers in this work specifically to design thinking, or the idea that design is a process, rather than a domain of outputs. You’ll see that I advocate strongly for a particular design process known as human-centered design, commonly referred to as HCD. HCD is a process made up of alternating divergence and convergence by which an individual or team starts by empathetically understanding a problem through close interaction with the people that experience it. The team then extends that co-creation to the solution phase, and experiments with ideas originating from both the team the humans who have the problem. It relies heavily on prototyping and small-scale releases of potential solutions to facilitate multiple iterations and get as close as possible to a solution whose effectiveness the team measures relative to its ability to solve the original problem. This may represent a bit of a switch to some: rather than become enamored of and advocate for a favored genius idea, many of today’s best designers fall in love with the problem, and don’t rest until a solution, originating from anywhere, gets it closer to solved.

I define innovation here as the process of developing and cultivating new ideas, often from individuals throughout an organization and even outside of it, thereby maximizing the potential of all of the resources at an organization’s disposal and often breaking down organizational silos. The marriage of innovation and design thinking suggests a strategy in which innovation encourages new ideas and helps an organization adapt to ever-changing conditions, and a transparent process that helps to develop a deep understanding of a problem, decreases cost and mitigates the risk of releasing something that doesn’t solve the problem, and provides a mechanism for questioning the system itself.

This work culminates an introductory research project for me. At the heart of the work is the question, “How can design thinking and innovation improve public sector effectiveness, provide more opportunities for rewarding political participation, and facilitate the pursuit of ambitious, shared goals that move us into the future?…(More)”

Cancer Research Orgs Release Big Data for Precision Medicine

Curated on Posted on by Stefaan Verhulst

 at HealthITAnalytics: “The American Association for Cancer Research (AACR) is releasing more than 19,000 de-identified genomic records to further the international research community’s explorations into precision medicine.

The big data dump, which includes information on 59 major types of cancer, including breast, colorectal, and lung cancer, is a result of the AACR Project Genomics Evidence Neoplasia Information Exchange (GENIE) initiative, and includes both genomic and some clinical data on consenting patients….

“These data were generated as part of routine patient care and without AACR Project GENIE they would likely never have been shared with the global cancer research community.”

Eight cancer research institutions, including five based in the United States, have contributed to the first phase of the GENIE project.  Dana-Farber Cancer Institute in Boston, Memorial Sloan Kettering Cancer Center in New York City, and the University of Texas MD Anderson Cancer Center in Houston are among the collaborators.

Alongside institutions in Paris, the Netherlands, Toronto, Nashville, and Baltimore, these organizations aim to expand the research community’s knowledge of cancer and its potential treatments by continuing to make the exchange of high-grade clinical data a top priority.

“We are committed to sharing not only the real-world data within the AACR Project GENIE registry but also our best practices, from tips about assembling an international consortium to the best variant analysis pipeline, because only by working together will information flow freely and patients benefit rapidly,” Sawyers added…

Large-scale initiatives like the AACR Project GENIE, alongside separate data collection efforts like the VA’s Million Veterans Project, the CancerLinQ platform, Geisinger Health System’s MyCode databank, and the nascent PMI Cohort, will continue to make critical genomic and clinical data available to investigators across the country and around the world…(More)”.

Beyond IRBs: Designing Ethical Review Processes for Big Data Research

Curated on Posted on by Stefaan Verhulst

Conference Proceedings by Future of Privacy Forum: “The ethical framework applying to human subject research in the biomedical and behavioral research fields dates back to the Belmont Report.Drafted in 1976 and adopted by the United States government in 1991 as the Common Rule, the Belmont principles were geared towards a paradigmatic controlled scientific experiment with a limited population of human subjects interacting directly with researchers and manifesting their informed consent. These days, researchers in academic institutions as well as private sector businesses not subject to the Common Rule, conduct analysis of a wide array of data sources, from massive commercial or government databases to individual tweets or Facebook postings publicly available online, with little or no opportunity to directly engage human subjects to obtain their consent or even inform them of research activities.

Data analysis is now used in multiple contexts, such as combatting fraud in the payment card industry, reducing the time commuters spend on the road, detecting harmful drug interactions, improving marketing mechanisms, personalizing the delivery of education in K-12 schools, encouraging exercise and weight loss, and much more. And companies deploy data research not only to maximize economic gain but also to test new products and services to ensure they are safe and effective. These data uses promise tremendous societal benefits but at the same time create new risks to privacy, fairness, due process and other civil liberties.

Increasingly, corporate officers find themselves struggling to navigate unsettled social norms and make ethical choices that are more befitting of philosophers than business managers or even lawyers. The ethical dilemmas arising from data analysis transcend privacy and trigger concerns about stigmatization, discrimination, human subject research, algorithmic decision making and filter bubbles.

The challenge of fitting the round peg of data-focused research into the square hole of existing ethical and legal frameworks will determine whether society can reap the tremendous opportunities hidden in the data exhaust of governments and cities, health care institutions and schools, social networks and search engines, while at the same time protecting privacy, fairness, equality and the integrity of the scientific process. One commentator called this “the biggest civil rights issue of our time.”…(More)”

Montreal monitoring city traffic via drivers’ Bluetooth

Curated on Posted on by Stefaan Verhulst

Springwise: “Rather than rely on once-yearly spot checks of traffic throughout the city, Montreal, Canada, decided to build a more comprehensive picture of what was working well, and what wasn’t working very well, around the city. Working with traffic management company Orange Traffic, the city installed more than 100 sensors along the busiest vehicular routes. The sensors pick up mobile phone Bluetooth signals, making the system inexpensive to use and install as no additional hardware or devices are needed.

Once the sensors pick up a Bluetooth signal, they track it through several measurement points to get an idea of how fast or slow traffic is moving. The data is sent to the city’s Urban Mobility Management Center. City officials are keen to emphasize that no personal data is recorded as Bluetooth signals cannot be linked to individuals. Traffic management and urban planning teams will be able to use the data to redesign problematic intersections and improve the overall mobility of the city’s streets and transport facilities.

Smart cities are those making safety and efficiency a priority, from providing digital driver licenses in India to crowdsourcing a map of cars in bike lanes in New York City….(More)”

Iran’s Civic Tech Sector

Curated on Posted on by Stefaan Verhulst

Leah Hunter at Forbes: “This is the story of Firuzeh Mahmoudi, founder of United4Iran and Irancubator, the first civic tech-focused startup incubator in Iran. She is also a creator of civil justice apps and a businessperson. Her business? Creating social good in a country she loves.

“Our mission is to improve civil liberties in Iran, and we do that in three ways,” says Mahmoudi, 45, who spent four years working for the United Nations in countries across the world as an international project coordinator before becoming a founder….

Mahmoudi realized that there wasn’t anyone focused on apps made for civic engagement inside Iran, so she built a team to create Irancubator. She works with 30 consultants and partners in the Iranian-American community. She also has a staff of 10 in her San Francisco Bay Area office—most of whom are Iranian, and were still in the country until 2009. “I really worked hard in bringing in resilient people…people who are smart, creative, kind. It’s so important to be kind. How you do the work, and how you show up, is that critical. If you try to make the world a better place, you’d better be nice. If you want to make the government be nicer, you’d better be nice, too.”

She and her team, based in the San Francisco Bay Area are creating apps like the Iran Prison Atlas – a database of all the country’s political prisoners, the judges who sentenced them and the prisons where they’re held. “We believe how these people are treated is a litmus test for our country,” Mahmoudi explains.

They are building an app women can use to track their ovulation cycles and periods. It also acts as a Trojan horse; as you dig deeper, it includes all sorts of information on women’s rights, including how to have equal rights in a marriage. (In Iran, divorce rights for women—as well as the right to equal custody of their children afterward—require a document signed before the wedding ceremony.) “This one’s not specifically targeting the richer women who are living in Northern Tehran. It’s an app that aims to engage people who live in rural areas, or not be as well-off or educated or perhaps more conservative or religious,” Mahmoudi explains. “Once you get in the app, you realize there are other parts. They include information on one’s rights as a woman in a marriage. Or basic concepts that may be completely foreign to them. Like maybe say, “Hey, do you know there’s a concept called ‘marital rape’? Even if someone’s your husband, they can’t treat you this way.”…

Right now, Irancubator is building a dozen apps. The first is launching in late January. Named RadiTo, this app works similarly to YouTube, but for radio instead of TV, allowing people in Iran to broadcast channels about the topics they care about. Someone can create a channel about LGBT rights or about children and education in their language. “Whatever they want—they can have a secure, safe platform to broadcast their message,” Mahmoudi explains.

From an operational perspective, this isn’t easy. Mahmoudi and her staff aren’t just building a startup. They’re operating from the other side of the world, working for users with whom they cannot directly communicate.  “Any startup is challenging and has so many hurdles. For us, it’s another level, working with so many security challenges,” says Mahmoudi….

The biggest challenge of all: they cannot go back to Iran. “The Islamic Republic coined me as an anti-revolutionary fugitive in one of their articles,” Mahmoudi says. “Half of my staff are refugees who got out.”…(More).

Could Technology Remove the Politicians From Politics?

Curated on Posted on by Stefaan Verhulst

Sue Brideshead at Motherboard: “The tech industry has talked long and hard about democratizing industries. Democratizing content, democratizing taxi-cabs, and democratizing bed and breakfasts. But what about democratizing democracy?

Disruption is the word of the moment in Washington, thanks to an incoming president who counts his inexperience in government as an asset. It remains to be seen what kind of disruption Trump will bestow upon the White House, but efforts at disruption from the technology world have refined and chipped at only the topmost layer of inefficiencies. Mark Zuckerberg has poured cash into a broken school district; programmers have toyed with ways to secure digital ballots; and analysts have sought (and failed) to hone the political poll. The team of engineers Barack Obama lured to Washington has been tasked with fixing podunk websites and backend systems. But what they have failed to identify as a problem is the very system that elected their boss. Because beyond the topmost layer of government gunk lies a broad and broken structure: the idea of representation itself. In the era of the internet, the very premise of sending a man to Washington or a woman to city council is badly in need of an upgrade.

The idea of a political representative evolved out of necessity. Townspeople couldn’t afford to take a day off and ride a horse to the capital. They needed to agree upon one guy who would more or less say what they were thinking, and they voted to pick the right guy for the job.

Horses became model T’s became jets flying politicians from their constituencies to the District of Columbia, ostensibly to have an ear to the ground in their home state and a hand to the buzzers on the Senate floor. But travel—and voter awareness—requires cash that drives up the price of running for office.

The Republican President-elect scored votes by calling Washington “corrupt” and “criminal,” “rigged” and “stagnant,” but “quaint” is the first adjective I think of. In the era of the iPhone, sending a man or woman to Washington to “represent” a district back home can feel about as forward-thinking as sending an intern to Amazon headquarters to pick up the new DeLillo. Why do congressional offices read bills in hard-copy, in private, while their constituents draft their work in Google Docs? Why does a senator have to stand on the Senate floor to hear arguments or to vote, when her constituents watch proceedings on C-Span and vote for which Game of Thrones heroine her hair most resembles on BuzzFeed?..

….The price of running for office is now astronomical, literally; a New Hampshire senate race tops the cost of sending your satellite to low earth orbit with SpaceX’s rocket…But the most disturbing fact of our Republic is an upsurge of anti-intellectual rhetoric. An ongoing protest of California’s default direct democracy—its barrage of referendums—is fueled by the disturbing fact that voters are likely to base their decision on a television advertisement. Referendum protesters rightly note that a system reliant on advertising hardly cuts money out of politics or ensures an informed electorate. But the premise of this protest rests on the assumption that a Representative is more informed than a television advertisement; that a Representative makes decisions by speaking with experts, using paid time and expertise…

…Fixing an existing problem with new technology often fuels new and terrifying questions. Displacing power simply raises the same questions of control and ownership in new places. For example, even without the risk of politicians becoming susceptible to lobbyists, voters could still be influenced by special interest groups that can afford to bombard voters with their message. But by distributing the power for change among the electorate, a direct democracy model would effectively make lobbying efforts much more expensive and inefficient….

…What I do know: our system is broken. Voters crave transparency, an end to political photo-ops, an end to the influence of television, of Facebook, a way to flush the lobbyists out of Washington and drag the cash out of politicians’ pockets. As a citizenry, we hold relatively little power to destroy lobbying; to reform pay-to-play; to transform the media industries; re-engineer Facebook, or temper the bad behavior of the wealthy and powerful. But our new technologies also mean that there’s one central component we might have the power to remove from government completely: the politicians. (More)”

Results of early Open Government Partnership initiatives

Curated on Posted on by Stefaan Verhulst

The Open Government Partnership: “The search for these stories ended with finding seven very different reform initiatives in different regions and covering a broad range of open government topics.

In Costa Rica, we learn about how the government is using its participation in OGP to restart a process halted for 23 years to create a consultation mechanism that will allow indigenous groups to participate in all policy making decisions that affect them, and the results of the dialogue leading to an improvement in the delivery of public services.

The Chilean story documents how a 10-year campaign to regulate influence peddling was given a boost by an explicit commitment included in the first Chilean action plan to introduce legislation to regulate lobbying – a commitment since fulfilled. The resulting Lobbying Act sheds new light on the relationship between officials and influence groups and is beginning to democratize access to authorities.

Italy’s OpenCoesione and its spin-off initiatives show how top-down open data initiatives on public spending can be combined with bottom-up, data-driven monitoring to promote accountability and public participation in the policy-making process, including promoting civic engagement amongst school students.

The Tanzanian case study tells the story of how the “How Do I?” – or “Nifanyeje?” – website is making information on basic public services available to citizens and cutting down transaction times and costs, but it also highlights the need to still reach the last mile in a country where Internet penetration remains low.

Indonesia’s initiative to create a One Map portal with official base maps for the country, part of a much larger initiative of synchronizing various maps for the country that when completed could help resolve land-related conflicts and address illegal deforestation, shows technical progress and some improvements in inter-agency cooperation.

In Macedonia, we learn how opening up data on air quality has acted as an engine for civic activism and about short and medium-term policy options being implemented and explored by the relevant authorities as a result.

Finally, the case from Israel shows how collaboration between civil society and champions within the Parliament is helping make data on the state budget accessible to citizens, journalists, and the parliamentarians themselves.

Each story demonstrates measurable progress and the added value of the collaboration between government and civil society that is at the very heart of OGP. The stories also show the immense importance of political will, bureaucratic buy-in, adequate resourcing, and demand-side calls for accountability in ensuring that the reforms take root and continue into the future, so that their impact can be felt by a broader range of citizens. In that sense, the last chapter for each story is still to be written. In a majority of the cases, these commitments’ inclusion in the OGP National Action Plans gave prominence and momentum to the envisioned reforms, helping them along. We hope to be able to continue to track these reforms in the years to come….(More)”.

Open or Closed? Open Licensing of Real-Time Public Sector Transit Data

Curated on Posted on by Stefaan Verhulst

Teresa Scassa and Alexandra Diebel in Journal of e-Democracy: “This paper explores how real-time data are made available as “open data” using municipal transit data as a case study. Many transit authorities in North America and elsewhere have installed technology to gather GPS data in real-time from transit vehicles. These data are in high demand in app developer communities because of their use in communicating predicted, rather than scheduled, transit vehicle arrival times. While many municipalities have chosen to treat real-time GPS data as “open data,” the particular nature of real-time GPS data requires a different mode of access for developers than what is needed for static data files. This, in turn, has created a conflict between the “openness” of the underlying data and the sometimes restrictive terms of use which govern access to the real-time data through transit authority Application Program Interfaces (APIs). This paper explores the implications of these terms of use and considers whether real-time data require a separate standard for openness. While the focus is on the transit data context, the lessons from this area will have broader implications, particularly for open real-time data in the emerging smart cities environment….(More)”

The melting down of government: A multidecade perspective

Curated on Posted on by Stefaan Verhulst

Bert A. Rockman in the Special 30th Anniversary Issue of Governance: “The editors of Governance have asked me to assess the extent and nature of change in the governing process since the origins of the journal 30 years ago. This is an engaging task but a difficult one. It is difficult because trend lines rarely have a definitive beginning point—or at least if similar tendencies are seen across national boundaries, they rarely begin at the same time. It is also difficult because states and nations have different traditions and may be more or less willing to accept lessons from elsewhere. As well, national entities and even regional ones may react differently to similar problems. Old Europe, as Donald Rumsfeld the former U.S. Defense Secretary once disparagingly referred to the more democratically stable and prosperous countries of Western Europe, still seems more likely to adhere to globalization, freedom of movement across national borders, and at least some tolerance of immigration than has been the case in the Eastern and Central parts of the continent or, for that matter, in the United States.

Because it is so difficult to see uniformities across all states, I shall concentrate my attention on the case of the United States with which I am most familiar while recognizing that all developed states have been facing challenges to their industrial base and all have been facing complicated problems of labor displacement through technology and absorption of immigrant populations in the midst of diminished economic growth and modest recovery from the financial crisis of 2008. To put it simply, there have been greater challenges and fewer financial and political resources.

I see four very different tendencies at work in the process of governing and the limitations that they may impose on government. Thinking of these in terms of a series of concentric circles and moving in succession from those with the broadest radius (sociopolitical) to those with the narrowest (machinery and fiscal capabilities of government), I will characterize them accordingly as (a) the confidence in government problem; (b) the frozen political alignment problem—or as it is known in the United States, political polarization; (c) the cult of efficiency in government and also private enterprise, which has resulted in substantial outsourcing and privatization; and (d) public austerity that, among other things, has altered the balance of power between governmental authority and powerful business and nonprofit organizations. I cannot be certain that these elements interact with one another. How they do and if they do is a matter for some further endeavor….(More)”

Developing transparency through digital means? Examining institutional responses to civic technology in Latin America

Curated on Posted on by Stefaan Verhulst

Rebecca Rumbul at Journal of eDemocracy and Open Government: “A number of NGOs across the world currently develop digital tools to increase citizen interaction with official information. The successful operation of such tools depends on the expertise and efficiency of the NGO, and the willingness of institutions to disclose suitable information and data. It is this institutional interaction with civic technology that this study  examines. The research explores empirical interview data gathered from government officials, public servants, campaigners and NGO’s involved in the development and implementation of civic technologies in Chile, Argentina and Mexico. The findings identify the impact these technologies have had upon government bureaucracy, and the existing barriers to openness created by institutionalised behaviours and norms. Institutionalised attitudes to information rights and conventions are shown to inform the approach that government bureaucracy takes in the provision of information, and institutionalised procedural behaviour is shown to be a factor in frustrating NGOs attempting to implement civic technology….(More)”.