How cities can leverage citizen data while protecting privacy


MIT News: “India is on a path with dual — and potentially conflicting — goals related to the use of citizen data.

To improve the efficiency their municipal services, many Indian cities have started enabling government-service requests, which involves collecting and sharing citizen data with government officials and, potentially, the public. But there’s also a national push to protect citizen privacy, potentially restricting data usage. Cities are now beginning to question how much citizen data, if any, they can use to track government operations.

In a new study, MIT researchers find that there is, in fact, a way for Indian cities to preserve citizen privacy while using their data to improve efficiency.

The researchers obtained and analyzed data from more than 380,000 government service requests by citizens across 112 cities in one Indian state for an entire year. They used the dataset to measure each city government’s efficiency based on how quickly they completed each service request. Based on field research in three of these cities, they also identified the citizen data that’s necessary, useful (but not critical), or unnecessary for improving efficiency when delivering the requested service.

In doing so, they identified “model” cities that performed very well in both categories, meaning they maximized privacy and efficiency. Cities worldwide could use similar methodologies to evaluate their own government services, the researchers say. …(More)”.

The Global Disinformation Order: 2019 Global Inventory of Organised Social Media Manipulation


Report by Philip Howard and Samantha Bradshaw: “…The report explores the tools, capacities, strategies and resources employed by global ‘cyber troops’, typically government agencies and political parties, to influence public opinion in 70 countries.

Key findings include:

  • Organized social media manipulation has more than doubled since 2017, with 70 countries using computational propaganda to manipulate public opinion.
  • In 45 democracies, politicians and political parties have used computational propaganda tools by amassing fake followers or spreading manipulated media to garner voter support.
  • In 26 authoritarian states, government entities have used computational propaganda as a tool of information control to suppress public opinion and press freedom, discredit criticism and oppositional voices, and drown out political dissent.
  • Foreign influence operations, primarily over Facebook and Twitter, have been attributed to cyber troop activities in seven countries: China, India, Iran, Pakistan, Russia, Saudi Arabia and Venezuela.
  • China has now emerged as a major player in the global disinformation order, using social media platforms to target international audiences with disinformation.
  • 25 countries are working with private companies or strategic communications firms offering a computational propaganda as a service.
  • Facebook remains the platform of choice for social media manipulation, with evidence of formally organised campaigns taking place in 56 countries….

The report explores the tools and techniques of computational propaganda, including the use of fake accounts – bots, humans, cyborgs and hacked accounts – to spread disinformation. The report finds:

  • 87% of countries used human accounts
  • 80% of countries used bot accounts
  • 11% of countries used cyborg accounts
  • 7% of countries used hacked or stolen accounts…(More)”.

Great Policy Successes


Book by Mallory Compton and Edited by Paul ‘t Hart: “With so much media and political criticism of their shortcomings and failures, it is easy to overlook the fact that many governments work pretty well much of the time. Great Policy Successes turns the spotlight on instances of public policy that are remarkably successful. It develops a framework for identifying and assessing policy successes, paying attention not just to their programmatic outcomes but also to the quality of the processes by which policies are designed and delivered, the level of support and legitimacy they attain, and the extent to which successful performance endures over time. The bulk of the book is then devoted to 15 detailed case studies of striking policy successes from around the world, including Singapore’s public health system, Copenhagen and Melbourne’s rise from stilted backwaters to the highly liveable and dynamic urban centres they are today, Brazil’s Bolsa Familia poverty relief scheme, the US’s GI Bill, and Germany’s breakthrough labour market reforms of the 2000s. Each case is set in context, its main actors are introduced, key events and decisions are described, the assessment framework is applied to gauge the nature and level of its success, key contributing factors to success are identified, and potential lessons and future challenges are identified. Purposefully avoiding the kind of heavy theorizing that characterizes many accounts of public policy processes, each case is written in an accessible and narrative style ideally suited for classroom use in conjunction with mainstream textbooks on public policy design, implementation, and evaluation….(More)”.

Real-time flu tracking. By monitoring social media, scientists can monitor outbreaks as they happen.


Charles Schmidt at Nature: “Conventional influenza surveillance describes outbreaks of flu that have already happened. It is based on reports from doctors, and produces data that take weeks to process — often leaving the health authorities to chase the virus around, rather than get on top of it.

But every day, thousands of unwell people pour details of their symptoms and, perhaps unknowingly, locations into search engines and social media, creating a trove of real-time flu data. If such data could be used to monitor flu outbreaks as they happen and to make accurate predictions about its spread, that could transform public-health surveillance.

Powerful computational tools such as machine learning and a growing diversity of data streams — not just search queries and social media, but also cloud-based electronic health records and human mobility patterns inferred from census information — are making it increasingly possible to monitor the spread of flu through the population by following its digital signal. Now, models that track flu in real time and forecast flu trends are making inroads into public-health practice.

“We’re becoming much more comfortable with how these models perform,” says Matthew Biggerstaff, an epidemiologist who works on flu preparedness at the US Centers for Disease Control and Prevention (CDC) in Atlanta, Georgia.

In 2013–14, the CDC launched the FluSight Network, a website informed by digital modelling that predicts the timing, peak and short-term intensity of the flu season in ten regions of the United States and across the whole country. According to Biggerstaff, flu forecasting helps responders to plan ahead, so they can be ready with vaccinations and communication strategies to limit the effects of the virus. Encouraged by progress in the field, the CDC announced in January 2019 that it will spend US$17.5 million to create a network of influenza-forecasting centres of excellence, each tasked with improving the accuracy and communication of real-time forecasts.

The CDC is leading the way on digital flu surveillance, but health agencies elsewhere are following suit. “We’ve been working to develop and apply these models with collaborators using a range of data sources,” says Richard Pebody, a consultant epidemiologist at Public Health England in London. The capacity to predict flu trajectories two to three weeks in advance, Pebody says, “will be very valuable for health-service planning.”…(More)”.

The Art of Values-Based Innovation for Humanitarian Action


Chris Earney & Aarathi Krishnan at SSIR: “Contrary to popular belief, innovation isn’t new to the humanitarian sector. Organizations like the Red Cross and Red Crescent have a long history of innovating in communities around the world. Humanitarians have worked both on a global scale—for example, to innovate financing and develop the Humanitarian Code of Conduct—and on a local level—to reduce urban fire risks in informal settlements in Kenya, for instance, and improve waste management to reduce flood risks in Indonesia.

Even in its more-bureaucratic image more than 50 years ago, the United Nations commissioned a report to better understand the role that innovation, science, and technology could play in advancing human rights and development. Titled the “Sussex Manifesto,” the report outlined how to reshape and reorganize the role of innovation and technology so that it was more relevant, equitable, and accessible to the humanitarian and development sectors. Although those who commissioned the manifesto ultimately deemed it too ambitious for its era, the effort nevertheless reflects the UN’s longstanding interest in understanding how far-reaching ideas can elicit fundamental and needed progress. It challenged the humanitarian system to be explicit about its values and understand how those values could lead to radical actions for the betterment of humanity.

Since then, 27 UN organizations have formed teams dedicated to supporting innovation. Today, the aspiration to innovate extends to NGOs and donor communities, and has led to myriad approaches to brainstorming, design thinking, co-creation, and other activities developed to support novelty.

However, in the face of a more-globalized, -connected, and -complex world, we need to, more than ever, position innovation as a bold and courageous way of doing things. It’s common for people to demote innovation as a process that tinkers around the edges of organizations, but we need to think about innovation as a tool for changing the way systems work and our practices so that they better serve communities. This matters, because humanitarian needs are only going to grow, and the resources available to us likely won’t match that need. When the values that underpin our attitudes and behaviors as humanitarians drive innovation, we can better focus our efforts and create more impact with less—and we’re going to have to…(More)”.

Guide to Mobile Data Analytics in Refugee Scenarios


Book edited Albert Ali Salah, Alex Pentland, Bruno Lepri and Emmanuel Letouzé: “After the start of the Syrian Civil War in 2011–12, increasing numbers of civilians sought refuge in neighboring countries. By May 2017, Turkey had received over 3 million refugees — the largest r efugee population in the world. Some lived in government-run camps near the Syrian border, but many have moved to cities looking for work and better living conditions. They faced problems of integration, income, welfare, employment, health, education, language, social tension, and discrimination. In order to develop sound policies to solve these interlinked problems, a good understanding of refugee dynamics is necessary.

This book summarizes the most important findings of the Data for Refugees (D4R) Challenge, which was a non-profit project initiated to improve the conditions of the Syrian refugees in Turkey by providing a database for the scientific community to enable research on urgent problems concerning refugees. The database, based on anonymized mobile call detail records (CDRs) of phone calls and SMS messages of one million Turk Telekom customers, indicates the broad activity and mobility patterns of refugees and citizens in Turkey for the year 1 January to 31 December 2017. Over 100 teams from around the globe applied to take part in the challenge, and 61 teams were granted access to the data.

This book describes the challenge, and presents selected and revised project reports on the five major themes: unemployment, health, education, social integration, and safety, respectively. These are complemented by additional invited chapters describing related projects from international governmental organizations, technological infrastructure, as well as ethical aspects. The last chapter includes policy recommendations, based on the lessons learned.

The book will serve as a guideline for creating innovative data-centered collaborations between industry, academia, government, and non-profit humanitarian agencies to deal with complex problems in refugee scenarios. It illustrates the possibilities of big data analytics in coping with refugee crises and humanitarian responses, by showcasing innovative approaches drawing on multiple data sources, information visualization, pattern analysis, and statistical analysis.It will also provide researchers and students working with mobility data with an excellent coverage across data science, economics, sociology, urban computing, education, migration studies, and more….(More)”.

To Regain Policy Competence: The Software of American Public Problem-Solving


Philip Zelikow at the Texas National Security Review: “Policymaking is a discipline, a craft, and a profession. Policymakers apply specialized knowledge — about other countries, politics, diplomacy, conflict, economics, public health, and more — to the practical solution of public problems. Effective policymaking is difficult. The “hardware” of policymaking — the tools and structures of government that frame the possibilities for useful work — are obviously important. Less obvious is that policy performance in practice often rests more on the “software” of public problem-solving: the way people size up problems, design actions, and implement policy. In other words, the quality of the policymaking.

Like policymaking, engineering is a discipline, a craft, and a profession. Engineers learn how to apply specialized knowledge — about chemistry, physics, biology, hydraulics, electricity, and more — to the solution of practical problems. Effective engineering is similarly difficult. People work hard to learn how to practice it with professional skill. But, unlike the methods taught for engineering, the software of policy work is rarely recognized or studied. It is not adequately taught. There is no canon or norms of professional practice. American policymaking is less about deliberate engineering, and is more about improvised guesswork and bureaucratized habits.

My experience is as a historian who studies the details of policy episodes and the related staff work, but also as a former official who has analyzed a variety of domestic and foreign policy issues at all three levels of American government, including federal work from different bureaucratic perspectives in five presidential administrations from Ronald Reagan to Barack Obama. From this historical and contemporary vantage point, I am struck (and a bit depressed) that the quality of U.S. policy engineering is actually much, much worse in recent decades than it was throughout much of the 20th century. This is not a partisan observation — the decline spans both Republican and Democratic administrations.

I am not alone in my observations. Francis Fukuyama recently concluded that, “[T]he overall quality of the American government has been deteriorating steadily for more than a generation,” notably since the 1970s. In the United States, “the apparently irreversible increase in the scope of government has masked a large decay in its quality.”1 This worried assessment is echoed by other nonpartisan and longtime scholars who have studied the workings of American government.2 The 2003 National Commission on Public Service observed,

The notion of public service, once a noble calling proudly pursued by the most talented Americans of every generation, draws an indifferent response from today’s young people and repels many of the country’s leading private citizens. … The system has evolved not by plan or considered analysis but by accretion over time, politically inspired tinkering, and neglect. … The need to improve performance is urgent and compelling.3

And they wrote that as the American occupation of Iraq was just beginning.

In this article, I offer hypotheses to help explain why American policymaking has declined, and why it was so much more effective in the mid-20th century than it is today. I offer a brief sketch of how American education about policy work evolved over the past hundred years, and I argue that the key software qualities that made for effective policy engineering neither came out of the academy nor migrated back into it.

I then outline a template for doing and teaching policy engineering. I break the engineering methods down into three interacting sets of analytical judgments: about assessment, design, and implementation. In teaching, I lean away from new, cumbersome standalone degree programs and toward more flexible forms of education that can pair more easily with many subject-matter specializations. I emphasize the value of practicing methods in detailed and more lifelike case studies. I stress the significance of an organizational culture that prizes written staff work of the quality that used to be routine but has now degraded into bureaucratic or opinionated dross….(More)”.

Real-time maps warn Hong Kong protesters of water cannons and riot police


Mary Hui at Quartz: “The “Be Water” nature of Hong Kong’s protests means that crowds move quickly and spread across the city. They might stage a protest in the central business district one weekend, then industrial neighborhoods and far-flung suburban towns the next. And a lot is happening at any one time at each protest. One of the key difficulties for protesters is to figure out what’s happening in the crowded, fast-changing, and often chaotic circumstances.

Citizen-led efforts to map protests in real-time are an attempt to address those challenges and answer some pressing questions for protesters and bystanders alike: Where should they go? Where have tear gas and water cannons been deployed? Where are police advancing, and are there armed thugs attacking civilians?

One of the most widely used real-time maps of the protests is HKMap.live, a volunteer-run and crowdsourced effort that officially launched in early August. It’s a dynamic map of Hong Kong that users can zoom in and out of, much like Google Maps. But in addition to detailed street and building names, this one features various emoji to communicate information at a glance: a dog for police, a worker in a yellow hardhat for protesters, a dinosaur for the police’s black-clad special tactical squad, a white speech-bubble for tear gas, two exclamation marks for danger.

HKMap during a protest on August 31, 2019.

Founded by a finance professional in his 20s and who only wished to be identified as Kuma, HKMap is an attempt to level the playing field between protesters and officers, he said in an interview over chat app Telegram. While earlier on in the protest movement people relied on text-based, on-the-ground  live updates through public Telegram channels, Kuma found these to be too scattered to be effective, and hard to visualize unless someone knew the particular neighborhood inside out.

“The huge asymmetric information between protesters and officers led to multiple occasions of surround and capture,” said Kuma. Passersby and non-frontline protesters could also make use of the map, he said, to avoid tense conflict zones. After some of his friends were arrested in late July, he decided to build HKMap….(More)”.

Index: The Data Universe 2019


By Michelle Winowatan, Andrew J. Zahuranec, Andrew Young, Stefaan Verhulst, Max Jun Kim

The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on the data universe.

Please share any additional, illustrative statistics on data, or other issues at the nexus of technology and governance, with us at [email protected]

Internet Traffic:

  • Percentage of the world’s population that uses the internet: 51.2% (3.9 billion people) – 2018
  • Number of search processed worldwide by Google every year: at least 2 trillion – 2016
  • Website traffic worldwide generated through mobile phones: 52.2% – 2018
  • The total number of mobile subscriptions in the first quarter of 2019: 7.9 billion (addition of 44 million in quarter) – 2019
  • Amount of mobile data traffic worldwide: nearly 30 billion GB – 2018
  • Data category with highest traffic worldwide: video (60%) – 2018
  • Global average of data traffic per smartphone per month: 5.6 GB – 2018
    • North America: 7 GB – 2018
    • Latin America: 3.1 GB – 2018
    • Western Europe: 6.7 GB – 2018
    • Central and Eastern Europe: 4.5 GB – 2018
    • North East Asia: 7.1 GB – 2018
    • Southeast Asia and Oceania: 3.6 GB – 2018
    • India, Nepal, and Bhutan: 9.8 GB – 2018
    • Middle East and Africa: 3.0 GB – 2018
  • Time between the creation of each new bitcoin block: 9.27 minutes – 2019

Streaming Services:

  • Total hours of video streamed by Netflix users every minute: 97,222 – 2017
  • Hours of YouTube watched per day: over 1 billion – 2018
  • Number of tracks uploaded to Spotify every day: Over 20,000 – 2019
  • Number of Spotify’s monthly active users: 232 million – 2019
  • Spotify’s total subscribers: 108 million – 2019
  • Spotify’s hours of content listened: 17 billion – 2019
  • Total number of songs on Spotify’s catalog: over 30 million – 2019
  • Apple Music’s total subscribers: 60 million – 2019
  • Total number of songs on Apple Music’s catalog: 45 million – 2019

Social Media:

Calls and Messaging:

Retail/Financial Transaction:

  • Number of packages shipped by Amazon in a year: 5 billion – 2017
  • Total value of payments processed by Venmo in a year: USD 62 billion – 2019
  • Based on an independent analysis of public transactions on Venmo in 2017:
  • Based on a non-representative survey of 2,436 US consumers between the ages of 21 and 72 on P2P platforms:
    • The average volume of transactions handled by Venmo: USD 64.2 billion – 2019
    • The average volume of transactions handled by Zelle: USD 122.0 billion – 2019
    • The average volume of transactions handled by PayPal: USD 141.8 billion – 2019 
    • Platform with the highest percent adoption among all consumers: PayPal (48%) – 2019 

Internet of Things:

Sources:

Misinformation Has Created a New World Disorder


Claire Wardle at Scientific American: “…Online misinformation has been around since the mid-1990s. But in 2016 several events made it broadly clear that darker forces had emerged: automation, microtargeting and coordination were fueling information campaigns designed to manipulate public opinion at scale. Journalists in the Philippines started raising flags as Rodrigo Duterte rose to power, buoyed by intensive Facebook activity. This was followed by unexpected results in the Brexit referendum in June and then the U.S. presidential election in November—all of which sparked researchers to systematically investigate the ways in which information was being used as a weapon.

During the past three years the discussion around the causes of our polluted information ecosystem has focused almost entirely on actions taken (or not taken) by the technology companies. But this fixation is too simplistic. A complex web of societal shifts is making people more susceptible to misinformation and conspiracy. Trust in institutions is falling because of political and economic upheaval, most notably through ever widening income inequality. The effects of climate change are becoming more pronounced. Global migration trends spark concern that communities will change irrevocably. The rise of automation makes people fear for their jobs and their privacy.

Bad actors who want to deepen existing tensions understand these societal trends, designing content that they hope will so anger or excite targeted users that the audience will become the messenger. The goal is that users will use their own social capital to reinforce and give credibility to that original message.

Most of this content is designed not to persuade people in any particular direction but to cause confusion, to overwhelm and to undermine trust in democratic institutions from the electoral system to journalism. And although much is being made about preparing the U.S. electorate for the 2020 election, misleading and conspiratorial content did not begin with the 2016 presidential race, and it will not end after this one. As tools designed to manipulate and amplify content become cheaper and more accessible, it will be even easier to weaponize users as unwitting agents of disinformation….(More)”.

Credit: Jen Christiansen; Source: Information Disorder: Toward an Interdisciplinary Framework for Research and Policymaking, by Claire Wardle and Hossein Derakhshan. Council of Europe, October 2017