The 2020 Edelman Trust Barometer

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Edelman: “The 2020 Edelman Trust Barometer reveals that despite a strong global economy and near full employment, none of the four societal institutions that the study measures—government, business, NGOs and media—is trusted. The cause of this paradox can be found in people’s fears about the future and their role in it, which are a wake-up call for our institutions to embrace a new way of effectively building trust: balancing competence with ethical behavior…

Since Edelman began measuring trust 20 years ago, it has been spurred by economic growth. This continues in Asia and the Middle East, but not in developed markets, where income inequality is now the more important factor. A majority of respondents in every developed market do not believe they will be better off in five years’ time, and more than half of respondents globally believe that capitalism in its current form is now doing more harm than good in the world. The result is a world of two different trust realities. The informed public—wealthier, more educated, and frequent consumers of news—remain far more trusting of every institution than the mass population. In a majority of markets, less than half of the mass population trust their institutions to do what is right. There are now a record eight markets showing all-time-high gaps between the two audiences—an alarming trust inequality…

Distrust is being driven by a growing sense of inequity and unfairness in the system. The perception is that institutions increasingly serve the interests of the few over everyone. Government, more than any institution, is seen as least fair; 57 percent of the general population say government serves the interest of only the few, while 30 percent say government serves the interests of everyone….

Against the backdrop of growing cynicism around capitalism and the fairness of our current economic systems are deep-seated fears about the future. Specifically, 83 percent of employees say they fear losing their job, attributing it to the gig economy, a looming recession, a lack of skills, cheaper foreign competitors, immigrants who will work for less, automation, or jobs being moved to other countries….(More)”.

The Handbook of Public Sector Communication

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Book edited by Vilma Luoma-aho and María José Canel: “Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication.

International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource:

  • Addresses the questions public sector communicators face today
  • Summarizes the current state of public sector communication worldwide
  • Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management
  • Addresses global challenges and crises such as corruption and bureaucratic roadblocks
  • Provides a framework for measuring communication effectiveness…(More)”.

Unlocking Technology for the Global Goals

Curated on Posted on by Stefaan Verhulst

Report by the World Economic Forum: “The Fourth Industrial Revolution (4IR) is still in its early years yet it is already changing the way we work, live and interact. As 4IR technologies become faster, smarter, and more widely applied, the pace of transformation will only accelerate.

In parallel, we face global challenges of increasing magnitude and immediacy. The United Nation’s 17 Global Goals give a blueprint for what we globally and collectively must do if we are to end extreme poverty, protect our natural environment, revert climate change and create a more sustainable, equal and prosperous future for all.

Despite a rapid rise of 4IR technologies being applied across many aspects of industry and commerce, the potential of these technologies to accelerate progress to the Global Goals is not being realised. Today’s technological revolution is a time of enormous promise to accelerate progress on the Global Goals, both broadening and deepening current action.

But unlocking this potential requires a change in priorities and significant challenges to be overcome. This presents us with a dilemma of how to drive systems-level change in priorities, and to overcome significant challenges to ensure that it has an impact over the next 10 years on the global goals, and also on these challenges in the long term.

In this report, developed in collaboration with PwC, we showcase the significant opportunity to harness new technologies for the Global Goals. Through analysis of over 300 technology applications, the report explores; 1) the extent to which this opportunity is being realised, 2) the barriers to scaling these applications, and 3) the enabling framework for unlocking this opportunity….(More)”.

Rejuvenating Democracy Promotion

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Essay by Thomas Carothers: “Adverse political developments in both established and newer democracies, especially the abdication by the United States of its traditional leadership role, have cast international democracy support into doubt. Yet international action on behalf of democracy globally remains necessary and possible. Moreover, some important elements of continuity remain, including overall Western spending on democracy assistance. Democracy support must adapt to its changed circumstances by doing more to take new geopolitical realities into account; effacing the boundary between support for democracy in new and in established democracies; strengthening the economic dimension of democracy assistance; and moving technological issues to the forefront…(More)”.

The promise and perils of big gender data

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Essay by Bapu Vaitla, Stefaan Verhulst, Linus Bengtsson, Marta C. González, Rebecca Furst-Nichols & Emily Courey Pryor in Special Issue on Big Data of Nature Medicine: “Women and girls are legally and socially marginalized in many countries. As a result, policymakers neglect key gendered issues such as informal labor markets, domestic violence, and mental health1. The scientific community can help push such topics onto policy agendas, but science itself is riven by inequality: women are underrepresented in academia, and gendered research is rarely a priority of funding agencies.

However, the critical importance of better gender data for societal well-being is clear. Mental health is a particularly striking example. Estimates from the Global Burden of Disease database suggest that depressive and anxiety disorders are the second leading cause of morbidity among females between 10 and 63 years of age2. But little is known about the risk factors that contribute to mental illness among specific groups of women and girls, the challenges of seeking care for depression and anxiety, or the long-term consequences of undiagnosed and untreated illness. A lack of data similarly impedes policy action on domestic and intimate-partner violence, early marriage, and sexual harassment, among many other topics.

‘Big data’ can help fill that gap. The massive amounts of information passively generated by electronic devices represent a rich portrait of human life, capturing where people go, the decisions they make, and how they respond to changes in their socio-economic environment. For example, mobile-phone data allow better understanding of health-seeking behavior as well as the dynamics of infectious-disease transmission3. Social-media platforms generate the world’s largest database of thoughts and emotions—information that, if leveraged responsibly, can be used to infer gendered patterns of mental health4. Remote sensors, especially satellites, can be used in conjunction with traditional data sources to increase the spatial and temporal granularity of data on women’s economic activity and health status5.

But the risk of gendered algorithmic bias is a serious obstacle to the responsible use of big data. Data are not value free; they reproduce the conscious and unconscious attitudes held by researchers, programmers, and institutions. Consider, for example, the training datasets on which the interpretation of big data depends. Training datasets establish the association between two or more directly observed phenomena of interest—for example, the mental health of a platform user (typically collected through a diagnostic survey) and the semantic content of the user’s social-media posts. These associations are then used to develop algorithms that interpret big data streams. In the example here, the (directly unobserved) mental health of a large population of social-media users would be inferred from their observed posts….(More)”.

Tech groups cannot be allowed to hide from scrutiny

Curated on Posted on by Stefaan Verhulst

Marietje Schaake at the Financial Times: “Technology companies have governments over a barrel. Whether they are maximising traffic flow efficiency, matching pupils with their school preferences, trying to anticipate drought based on satellite and soil data, most governments heavily rely on critical infrastructure and artificial intelligence developed by the private sector. This growing dependence has profound implications for democracy.

An unprecedented information asymmetry is growing between companies and governments. We can see this in the long-running investigation into interference in the 2016 US presidential elections. Companies build voter registries, voting machines and tallying tools, while social media companies sell precisely targeted advertisements using information gleaned by linking data on friends, interests, location, shopping and search.

This has big privacy and competition implications, yet oversight is minimal. Governments, researchers and citizens risk being blindsided by the machine room that powers our lives and vital aspects of our democracies. Governments and companies have fundamentally different incentives on transparency and accountability.

While openness is the default and secrecy the exception for democratic governments, companies resist providing transparency about their algorithms and business models. Many of them actively prevent accountability, citing rules that protect trade secrets.

We must revisit these protections when they shield companies from oversight. There is a place for protecting proprietary information from commercial competitors, but the scope and context need to be clarified and balanced when they have an impact on democracy and the rule of law.

Regulators must act to ensure that those designing and running algorithmic processes do not abuse trade secret protections. Tech groups also use the EU’s General Data Protection Regulation to deny access to company information. Although the regulation was enacted to protect citizens against the mishandling of personal data, it is now being wielded cynically to deny scientists access to data sets for research. The European Data Protection Supervisor has intervened, but problems could recur. To mitigate concerns about the power of AI, provider companies routinely promise that the applications will be understandable, explainable, accountable, reliable, contestable, fair and — don’t forget — ethical.

Yet there is no way to test these subjective notions without access to the underlying data and information. Without clear benchmarks and information to match, proper scrutiny of the way vital data is processed and used will be impossible….(More)”.

Collective Intelligence in City Design

Curated on Posted on by Stefaan Verhulst

Idea by Helena Rong and Juncheng Yang: “We propose an interactive design engagement platform which facilitates a continuous conversation between developers, designers and end users from pre-design and planning phases all the way to post-occupancy, adopting a citizen-centric and inclusive-oriented approach which would stimulate trust-building and invite active participation from end users from different age, ethnicity, social and economic background to participate in the design and development process. We aim to explore how collective intelligence through citizen engagement could be enabled by data to allow new collectives to emerge, confronting design as an iterative process involving scalable cooperation of different actors. As a result, design is a collaborative and conscious practice not born out of a single mastermind of the architect. Rather, its agency is reinforced by a cooperative ideal involving institutions, enterprises and single individuals alike enabled by data science….(More)”

Crossing the Digital Divide: Applying Technology to the Global Refugee Crisis

Curated on Posted on by Stefaan Verhulst

Report by Shelly Culbertson, James Dimarogonas, Katherine Costello, and Serafina Lanna: “In the past two decades, the global population of forcibly displaced people has more than doubled, from 34 million in 1997 to 71 million in 2018. Amid this growing crisis, refugees and the organizations that assist them have turned to technology as an important resource, and technology can and should play an important role in solving problems in humanitarian settings. In this report, the authors analyze technology uses, needs, and gaps, as well as opportunities for better using technology to help displaced people and improving the operations of responding agencies. The authors also examine inherent ethical, security, and privacy considerations; explore barriers to the successful deployment of technology; and outline some tools for building a more systematic approach to such deployment. The study approach included a literature review, semi-structured interviews with stakeholders, and focus groups with displaced people in Colombia, Greece, Jordan, and the United States. The authors provide several recommendations for more strategically using and developing technology in humanitarian settings….(More)”.

How people decide what they want to know

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Tali Sharot & Cass R. Sunstein in Nature: “Immense amounts of information are now accessible to people, including information that bears on their past, present and future. An important research challenge is to determine how people decide to seek or avoid information. Here we propose a framework of information-seeking that aims to integrate the diverse motives that drive information-seeking and its avoidance. Our framework rests on the idea that information can alter people’s action, affect and cognition in both positive and negative ways. The suggestion is that people assess these influences and integrate them into a calculation of the value of information that leads to information-seeking or avoidance. The theory offers a framework for characterizing and quantifying individual differences in information-seeking, which we hypothesize may also be diagnostic of mental health. We consider biases that can lead to both insufficient and excessive information-seeking. We also discuss how the framework can help government agencies to assess the welfare effects of mandatory information disclosure….(More)”.

Global Fishing Watch: Pooling Data and Expertise to Combat Illegal Fishing

Curated on Posted on by Stefaan Verhulst

Data Collaborative Case Study by Michelle Winowatan, Andrew Young, and Stefaan Verhulst: “

Global Fishing Watch, originally set up through a collaboration between Oceana, SkyTruth and Google, is an independent nonprofit organization dedicated to advancing responsible stewardship of our oceans through increased transparency in fishing activity and scientific research. Using big data processing and machine learning, Global Fishing Watch visualizes, tracks, and shares data about global fishing activity in near-real time and for free via their public map. To date, the platform tracks approximately 65,000 commercial fishing vessels globally. These insights have been used in a number of academic publications, ocean advocacy efforts, and law enforcement activities.

Data Collaborative Model: Based on the typology of data collaborative practice areas, Global Fishing Watch is an example of the data pooling model of data collaboration, specifically a public data pool. Public data pools co-mingle data assets from multiple data holders — including governments and companies — and make those shared assets available on the web. This approach enabled the data stewards and stakeholders involved in Global Fishing Watch to bring together multiple data streams from both public- and private-sector entities in a single location. This single point of access provides the public and relevant authorities with user-friendly access to actionable, previously fragmented data that can drive efforts to address compliance in fisheries and illegal fishing around the world.

Data Stewardship Approach: Global Fishing Watch also provides a clear illustration of the importance of data stewards. For instance, representatives from Google Earth Outreach, one of the data holders, played an important stewardship role in seeking to connect and coordinate with SkyTruth and Oceana, two important nonprofit environmental actors who were working separately prior to this initiative. The brokering of this partnership helped to bring relevant data assets from the public and private sectors to bear in support of institutional efforts to address the stubborn challenge of illegal fishing.

Read the full case study here.”