Paper by Jane Wiseman: “This paper is the first of the IDB’s “Innovations in Public Service Delivery” series, which identifies and analyzes innovative experiences of promising practices in Latin America and the Caribbean and around the world to improve the quality and delivery of public services. It presents the 311 Programs in New York City and Chicago, leading 311 centers in the United States. “311” is the universal toll-free number that provides citizens with a single point of entry to a wide array of information and services in major cities. In the cities studied, these centers have evolved to support new models of service delivery management. This publication provides an overview of these programs, analyzing their design and implementation, results, and impacts, and identifying their success factors. The final section consolidates the lessons learned from these experiences, highlighting what policymakers and public officials should consider when developing similar solutions…Download in PDF“.
Helping the Poor in Education: The Power of a Simple Nudge
The New York Times: “There are enormous inequalities in education in the United States. A child born into a poor family has only a 9 percent chance of getting a college degree, but the odds are 54 percent for a child in a high-income family. These gaps open early, with poor children less prepared than their kindergarten classmates.
How can we close these gaps?….
Yet as these debates rage, researchers have been quietly finding small, effective ways to improve education. They have identified behavioral “nudges” that prod students and their families to take small steps that can make big differences in learning. These measures are cheap, so schools or nonprofits could use them immediately.
Let’s start with college. At every step of the way, low-income students are more likely to stumble on the path to higher education. Even the summer after high school is a perilous time, with 20 percent of those who plan to attend college not actually enrolling — a phenomenon known as “summer melt.” Bureaucratic barriers, like the labyrinthine process of applying for financial aid, explain some of the drop-off.
While they were graduate students at Harvard, two young professors designed and tested a program to help students stick to their college plans. Benjamin L. Castleman, now at the University of Virginia, and Lindsay C. Page, at the University of Pittsburgh, set up a system of automatic, personalized text messages that reminded high school students about their college deadlines. The texts included links to required forms and live counselors.
The result? Students who received the texts were more likely to enroll in college: 70 percent, compared with 63 percent of those who did not get them. Seven percentage points is a big increase in this field, similar to the gains produced by scholarships that cost thousands of dollars. Yet this program cost only $7 per student.
The same researchers also tested a texting program to keep students from dropping out of college….(More)”
What counts: Harnessing Data for America’s Communities
Book by the Federal Reserve Bank of San Francisco and the Urban Institute: “…outlines opportunities and challenges for the strategic use of data to reduce poverty, improve health, expand access to quality education, and build stronger communities. It is a response to both the explosive interest in using data to guide community initiatives, investment strategies, and policy choices, and the vexing questions that accompany data-driven approaches. The volume brings together authors from community development, public health, education, finance, and law to offer ideas for using data more meaningfully and effectively across sectors and institutions. What Counts is not focused on finding one right answer; rather, it is meant to serve as the basis for smarter conversations about data going forward.
What Counts builds on key themes of a 2012 book—Investing in What Works for America’s Communities—that was published by the Federal Reserve Bank of San Francisco and the Low Income Investment Fund. What Works calls on leaders from the public, private, and nonprofit sectors to recognize that they can achieve more by working together and by using data to gauge the context and reach of their efforts. The Federal Reserve Bank of San Francisco and the Urban Institute partnered to publish What Counts to address questions raised by What Works readers about how to best gather, analyze, and use data to understand what actually works for communities. Funding for What Counts was provided to the Urban Institute by the Robert Wood Johnson Foundation…(More).”
Read all of the articles from the book in the The Book section.
Driving Solutions To Build Smarter Cities
Uber Blogpost: “Since day one, Uber’s mission has been to improve city life by connecting people with safe, reliable, hassle-free rides through the use of technology. As we have grown, so has our ability to share information that can serve a greater good. By sharing data with municipal partners we can help cities become more liveable, resilient, and innovative.
Today, Boston joins Uber in a first-of-its-kind partnership to help expand the city’s capability to solve problems by leveraging data provided by Uber. The data will provide new insights to help manage urban growth, relieve traffic congestion, expand public transportation, and reduce greenhouse gas emissions….
Uber is committed to sharing data, compiled in a manner that protects the privacy of riders and drivers, that can help cities target solutions for their unique challenges. This initiative presents a new standard for the future development of our cities – in communities big or small we can bridge data and policy to build sophisticated solutions for a stronger society. For this effort, we will deliver anonymized trip-level data by ZIP Code Tabulation Area (ZCTA) which is the U.S. Census’ geographical representation of zip codes….
How Can This Data Help Cities?
To date, most cities have not had access to granular data describing the flows and trends of private traffic. The data provided by Uber will help policymakers and city planners develop a more detailed understanding of where people in the city need to go and how to improve traffic flows and congestion to get them there, with data-driven decisions about:
- Vision Zero-related passenger safety policies
- Traffic planning
- Congestion reduction
- Flow of residents across the City
- Impact of events, disasters and other activities on City transportation
- Identification of zoning changes and needs
- Creation or reduction of parking
- Facilitation of additional transportation solutions for marquee City initiatives
This data can be utilized to help cities achieve their transportation and planning goals without compromising personal privacy. By helping cities understand the way their residents move, we can work together to make our communities stronger. Smart Cities can benefit from smart data and we will champion municipal efforts devoted to achieving data-driven urban growth, mobility and safety for communities (More).”
Why Is Democracy Performing So Poorly?
Essay by Francis Fukuyama in the Journal of Democracy: “The Journal of Democracy published its inaugural issue a bit past the midpoint of what Samuel P. Huntington labeled the “third wave” of democratization, right after the fall of the Berlin Wall and just before the breakup of the former Soviet Union. The transitions in Southern Europe and most of those in Latin America had already happened, and Eastern Europe was moving at dizzying speed away from communism, while the democratic transitions in sub-Saharan Africa and the former USSR were just getting underway. Overall, there has been remarkable worldwide progress in democratization over a period of almost 45 years, raising the number of electoral democracies from about 35 in 1970 to well over 110 in 2014.
But as Larry Diamond has pointed out, there has been a democratic recession since 2006, with a decline in aggregate Freedom House scores every year since then. The year 2014 has not been good for democracy, with two big authoritarian powers, Russia and China, on the move at either end of Eurasia. The “Arab Spring” of 2011, which raised expectations that the Arab exception to the third wave might end, has degenerated into renewed dictatorship in the case of Egypt, and into anarchy in Libya, Yemen, and also Syria, which along with Iraq has seen the emergence of a new radical Islamist movement, the Islamic State in Iraq and Syria (ISIS).
It is hard to know whether we are experiencing a momentary setback in a general movement toward greater democracy around the world, similar to a stock-market correction, or whether the events of this year signal a broader shift in world politics and the rise of serious alternatives to democracy. In either case, it is hard not to feel that the performance of democracies around the world has been deficient in recent years. This begins with the most developed and successful democracies, those of the United States and the European Union, which experienced massive economic crises in the late 2000s and seem to be mired in a period of slow growth and stagnating incomes. But a number of newer democracies, from Brazil to Turkey to India, have also been disappointing in their performance in many respects, and subject to their own protest movements.
Spontaneous democratic movements against authoritarian regimes continue to arise out of civil society, from Ukraine and Georgia to Tunisia and Egypt to Hong Kong. But few of these movements have been successful in leading to the establishment of stable, well-functioning democracies. It is worth asking why the performance of democracy around the world has been so disappointing.
In my view, a single important factor lies at the core of many democratic setbacks over the past generation. It has to do with a failure of institutionalization—the fact that state capacity in many new and existing democracies has not kept pace with popular demands for democratic accountability. It is much harder to move from a patrimonial or neopatrimonial state to a modern, impersonal one than it is to move from an authoritarian regime to one that holds regular, free, and fair elections. It is the failure to establish modern, well-governed states that has been the Achilles heel of recent democratic transitions… (More)”
Open Standards and the Digital Age
Book by Andrew L. Russell: “How did openness become a foundational value for the networks of the twenty-first century? Open Standards and the Digital Age answers this question through an interdisciplinary history of information networks that pays close attention to the politics of standardization. For much of the twentieth century, information networks such as the monopoly Bell System and the American military’s Arpanet were closed systems subject to centralized control. In the 1970s and 1980s, however, engineers in the United States and Europe experimented with design strategies to create new digital networks. In the process, they embraced discourses of “openness” to describe their ideological commitments to entrepreneurship, technological innovation, and participatory democracy. The rhetoric of openness has flourished – for example, in movements for open government, open source software, and open access publishing – but such rhetoric also obscures the ways the Internet and other “open” systems still depend heavily on hierarchical forms of control….(More).”
New Implementation Guide for Local Government Innovation
Living Cities Blog and Press Release: “Living Cities, with support from the Citi Foundation, today released a toolkit to help local governments adopt cutting-edge approaches to innovation as part of the City Accelerator program. The implementation guide offers practical guidance to local government officials on how to build a durable culture and practice of innovation that draws from leading practices with promising results from cities around the United States, as well as from the private sector. The guide was developed as part of the City Accelerator, a $3 million program of Living Cities with the Citi Foundation to speed the spread of innovation with the potential to benefit low-income people in local governments. The implementation guide – authored by Nigel Jacob, co-founder of the Mayor’s Office of New Urban Mechanics in Boston and Urban Technologist-in-Residence at Living Cities – addresses some of the key barriers that local governments face when looking to incorporate innovation in their cities, and introduces fresh ideas as well…(More)”
The Next 5 Years in Open Data: 3 Key Trends to Watch
Kevin Merritt (Socrata Inc.) at GovTech: “2014 was a pivotal year in the evolution of open data for one simple and powerful reason – it went mainstream and was widely adopted on just about every continent. Open data is now table stakes. Any government that is not participating in open data is behind its peers…The move toward data-driven government will absolutely accelerate between 2015 and 2020, thanks to three key trends.
1. Comparative Analytics for Government Employees
The first noteworthy trend that will drive open data change in 2015 is that open data technology offerings will deliver first-class benefits to public-sector employees. This means government employees will be able to derive enormous insights from their own data and act on them in a deep, meaningful and analytical way. Until only recently, the primary beneficiaries of open data initiatives were external stakeholders: developers and entrepreneurs; scientists, researchers, analysts, journalists and economists; and ordinary citizens lacking technical training. The open data movement, until now, has ignored an important class of stakeholders – government employees….
2. Increased Global Expansion for Open Data
The second major trend fueling data-driven government is that 2015 will be a year of accelerating adoption of open data internationally.
Right now, for example, open data is being adopted prolifically in Europe, Latin America, Australia, New Zealand and Canada.
….
We will continue to see international governments adopt open data in 2015 for a variety of reasons. Northern European governments, for instance, are interested in efficiency and performance right now; Southern European governments, on the other hand, are currently focused on transparency, trust, and credibility. Despite the different motivations, the open data technology solutions are the same. And, looking out beyond 2015, it’s important to note that Southern European governments will also adopt open data to help increase job creation and improve delivery of services.
3. “Open Data” Will Simply Become “Government Data”
The third trend that we’ll see in the arena of open data lies a little further out on the horizon, and it will be surprising. In my opinion, the term “open data” may disappear within a decade; and in its place will simply be the term “government data.”
That’s because virtually all government data will be open data by 2020; and government data will be everywhere it needs to be – available to the public as fast as it’s created, processed and accumulated….(More).”
The News We Need to Hear
David Bornstein in the New York Times: “When we began writing the column in late 2010 we hoped to show that serious reporting about responses to social problems could both provide useful insights for society and engage readers. We aimed to distinguish Fixes — an example of what we call solutions journalism — from uncritical “good news” reporting by examining approaches to social problems that show results and focusing on the specifics of how they work and what we can learn from them….
Journalists need better tools to find these stories systematically. Because the problems scream, but the solutions whisper, we often overlook them. We’re not good at letting society know when we are winning against problems; we are hamstrung by our techniques and our very sense of purpose. If winning means there is never another police killing of an unarmed black man, then it may also mean that the story goes away at its finest moment.
But it doesn’t have to. In our experience writing this column, we have found that it is almost always worthwhile to ask the question, Who’s doing it better?
Consider the immigration crisis in the United States. The news coverage focuses on the battle in Washington and the politics around tougher policing of the border. But immigration is at heart a local story that will continue to unfold in countless ways in the year ahead. Which cities or communities are doing a better job building or improving relations between new immigrants and their receiving communities? What are they doing and what can be learned from them?…
To be sure, journalism is not meant to be an obstacle to progress; it’s meant to describe the world accurately and circulate real-time information to help societies understand themselves and improve. But the news can influence human behavior in unintended ways. “The way in which the world is imagined determines at any particular moment what men will do,” wrote Walter Lippmann in Public Opinion, in 1922.
It turns out, this isn’t just an armchair observation. Research now supports that our behavior is strongly influenced by what we imagine other people are doing — and it works in both directions, positive or negative. This is called “social norming.”… (More)”
Local Governments and Nonprofits Test Crowdfunding for Civic Projects
Drew Lindsay at the Chronicle of Philanthropy: “Fresh from municipal bankruptcy and locked in a court-mandated spending plan, Central Falls, R.I., controlled little of its budget. But officials found wiggle room in their fiscal straitjacket by borrowing a new idea from the world of philanthropy.
About a year ago, they launched a crowdfunding campaign similar to what’s found on Kickstarter, the online platform where artists, entrepreneurs, and others seek donations to bankroll creative projects. Using a Kickstarter-like website, the former mill town posted a proposal to beautify and clean up its landmark park. It promoted the project through videos, mass emails, and social and mainstream media—typical fundraising tools. Within weeks, it had raised $10,000 to buy new bins for trash and recycling in the park, designed by local artists as public art.
Central Falls is one of dozens of municipalities that has gone hat in hand online in recent years. They are part of a niche group of local governments, nonprofits, and community groups experimenting with “civic crowdfunding” campaigns to raise cash for programs and infrastructure designed for the common good.
The campaigns are typically small, aiming to raise from $5,000 to $30,000 and pay for things that might not even merit a line item in a municipal budget. In Philadelphia’s first successful crowdfunding campaign, for instance, it raised $2,163 for a youth garden program—this when the city spends about $4.5-billion a year.
The architects of civic crowdfunding campaigns are using the cash raised online to attract bigger dollars from state and federal sources. They’re also earning grants from private foundations that see robust crowdfunding as evidence of community backing for a project….
Several online platforms devoted to civic crowdfunding have launched in the United States in recent years, among them Citizinvestor, which worked with Central Falls and Philadelphia; ioby, a partner in the Denver bike-lane campaign; and Neighbor.ly, whose projects include neighborhood-based crowdfunding campaigns to expand a Kansas City, Mo., bike-sharing program.
Each typically takes a small commission from funds raised—usually 5 percent or less, plus a smaller percentage to cover credit-card transaction fees…. (More).