Springwise: “While startups such as Boxbee aim to turn customers self storage assets into a shareable library of goods among friends, a new project in Switzerland is taking a similar concept into the public sphere. Boîtes d’Échange Entre Voisins — or Neighborhood Exchange Boxes — are a network of brightly-decorated repositories where residents can leave books, toys or other items they’d like to give to the community.
The idea, which was conceived by public art organization Tako in collaboration with the City of Geneva, is a fairly simple one — boxes big enough to hold objects such as books, DVDs, games and household items are installed in public locations. The boxes can be identified by their often artistic decorations bearing the name of the project. Any member of the public can then leave unwanted goods in the boxes for anyone else to take. The idea takes inspiration from schemes such as Bookcrossing and Little Free Library, which both focus more narrowly on book sharing. However, there is no restriction to what can be left in the project’s boxes, so long as it fits — users have even seen one generous neighbor leave an unwanted Apple TV.
There are currently around 20 Boîtes d’Échange Entre Voisins across Switzerland, and anyone can join in by setting up a box for their own neighborhood. Could this work in your part of the world?
Website: www.tako.ch”
The Age of ‘Infopolitics’
Colin Koopman in the New York Times: “We are in the midst of a flood of alarming revelations about information sweeps conducted by government agencies and private corporations concerning the activities and habits of ordinary Americans. After the initial alarm that accompanies every leak and news report, many of us retreat to the status quo, quieting ourselves with the thought that these new surveillance strategies are not all that sinister, especially if, as we like to say, we have nothing to hide.
One reason for our complacency is that we lack the intellectual framework to grasp the new kinds of political injustices characteristic of today’s information society. Everyone understands what is wrong with a government’s depriving its citizens of freedom of assembly or liberty of conscience. Everyone (or most everyone) understands the injustice of government-sanctioned racial profiling or policies that produce economic inequality along color lines. But though nearly all of us have a vague sense that something is wrong with the new regimes of data surveillance, it is difficult for us to specify exactly what is happening and why it raises serious concern, let alone what we might do about it.
Our confusion is a sign that we need a new way of thinking about our informational milieu. What we need is a concept of infopolitics that would help us understand the increasingly dense ties between politics and information. Infopolitics encompasses not only traditional state surveillance and data surveillance, but also “data analytics” (the techniques that enable marketers at companies like Target to detect, for instance, if you are pregnant), digital rights movements (promoted by organizations like the Electronic Frontier Foundation), online-only crypto-currencies (like Bitcoin or Litecoin), algorithmic finance (like automated micro-trading) and digital property disputes (from peer-to-peer file sharing to property claims in the virtual world of Second Life). These are only the tip of an enormous iceberg that is drifting we know not where.
Surveying this iceberg is crucial because atop it sits a new kind of person: the informational person. Politically and culturally, we are increasingly defined through an array of information architectures: highly designed environments of data, like our social media profiles, into which we often have to squeeze ourselves. The same is true of identity documents like your passport and individualizing dossiers like your college transcripts. Such architectures capture, code, sort, fasten and analyze a dizzying number of details about us. Our minds are represented by psychological evaluations, education records, credit scores. Our bodies are characterized via medical dossiers, fitness and nutrition tracking regimens, airport security apparatuses. We have become what the privacy theorist Daniel Solove calls “digital persons.” As such we are subject to infopolitics (or what the philosopher Grégoire Chamayou calls “datapower,” the political theorist Davide Panagia “datapolitik” and the pioneering thinker Donna Haraway “informatics of domination”).
Today’s informational person is the culmination of developments stretching back to the late 19th century. It was in those decades that a number of early technologies of informational identity were first assembled. Fingerprinting was implemented in colonial India, then imported to Britain, then exported worldwide. Anthropometry — the measurement of persons to produce identifying records — was developed in France in order to identify recidivists. The registration of births, which has since become profoundly important for initiating identification claims, became standardized in many countries, with Massachusetts pioneering the way in the United States before a census initiative in 1900 led to national standardization. In the same era, bureaucrats visiting rural districts complained that they could not identify individuals whose names changed from context to context, which led to initiatives to universalize standard names. Once fingerprints, biometrics, birth certificates and standardized names were operational, it became possible to implement an international passport system, a social security number and all other manner of paperwork that tells us who someone is. When all that paper ultimately went digital, the reams of data about us became radically more assessable and subject to manipulation, which has made us even more informational.
We like to think of ourselves as somehow apart from all this information. We are real — the information is merely about us. But what is it that is real? What would be left of you if someone took away all your numbers, cards, accounts, dossiers and other informational prostheses? Information is not just about you — it also constitutes who you are….”
Belonging: Solidarity and Division in Modern Societies
New book by Montserrat Guibernau: “It is commonly assumed that we live in an age of unbridled individualism, but in this important new book Montserrat Guibernau argues that the need to belong to a group or community – from peer groups and local communities to ethnic groups and nations – is a pervasive and enduring feature of modern social life.
The power of belonging stems from the potential to generate an emotional attachment capable of fostering a shared identity, loyalty and solidarity among members of a given community. It is this strong emotional dimension that enables belonging to act as a trigger for political mobilization and, in extreme cases, to underpin collective violence.
Among the topics examined in this book are identity as a political instrument; emotions and political mobilization; the return of authoritarianism and the rise of the new radical right; symbols and the rituals of belonging; loyalty, the nation and nationalism. It includes case studies from Britain, Spain, Catalonia, Germany, the Middle East and the United States.”
How Government Can Make Open Data Work
Joel Gurin in Information Week: “At the GovLab at New York University, where I am senior adviser, we’re taking a different approach than McKinsey’s to understand the evolving value of government open data: We’re studying open data companies from the ground up. I’m now leading the GovLab’s Open Data 500 project, funded by the John S. and James L. Knight Foundation, to identify and examine 500 American companies that use government open data as a key business resource.
Our preliminary results show that government open data is fueling companies both large and small, across the country, and in many sectors of the economy, including health, finance, education, energy, and more. But it’s not always easy to use this resource. Companies that use government open data tell us it is often incomplete, inaccurate, or trapped in hard-to-use systems and formats.
It will take a thorough and extended effort to make government data truly useful. Based on what we are hearing and the research I did for my book, here are some of the most important steps the federal government can take, starting now, to make it easier for companies to add economic value to the government’s data.
1. Improve data quality
The Open Data Policy not only directs federal agencies to release more open data; it also requires them to release information about data quality. Agencies will have to begin improving the quality of their data simply to avoid public embarrassment. We can hope and expect that they will do some data cleanup themselves, demand better data from the businesses they regulate, or use creative solutions like turning to crowdsourcing for help, as USAID did to improve geospatial data on its grantees.
2. Keep improving open data resources
The government has steadily made Data.gov, the central repository of federal open data, more accessible and useful, including a significant relaunch last week. To the agency’s credit, the GSA, which administers Data.gov, plans to keep working to make this key website still better. As part of implementing the Open Data Policy, the administration has also set up Project Open Data on GitHub, the world’s largest community for open-source software. These resources will be helpful for anyone working with open data either inside or outside of government. They need to be maintained and continually improved.
3. Pass DATA
The Digital Accountability and Transparency Act would bring transparency to federal government spending at an unprecedented level of detail. The Act has strong bipartisan support. It passed the House with only one dissenting vote and was unanimously approved by a Senate committee, but still needs full Senate approval and the President’s signature to become law. DATA is also supported by technology companies who see it as a source of new open data they can use in their businesses. Congress should move forward and pass DATA as the logical next step in the work that the Obama administration’s Open Data Policy has begun.
4. Reform the Freedom of Information Act
Since it was passed in 1966, the federal Freedom of Information Act has gone through two major revisions, both of which strengthened citizens’ ability to access many kinds of government data. It’s time for another step forward. Current legislative proposals would establish a centralized web portal for all federal FOIA requests, strengthen the FOIA ombudsman’s office, and require agencies to post more high-interest information online before they receive formal requests for it. These changes could make more information from FOIA requests available as open data.
5. Engage stakeholders in a genuine way
Up to now, the government’s release of open data has largely been a one-way affair: Agencies publish datasets that they hope will be useful without consulting the organizations and companies that want to use it. Other countries, including the UK, France, and Mexico, are building in feedback loops from data users to government data providers, and the US should, too. The Open Data Policy calls for agencies to establish points of contact for public feedback. At the GovLab, we hope that the Open Data 500 will help move that process forward. Our research will provide a basis for new, productive dialogue between government agencies and the businesses that rely on them.
6. Keep using federal challenges to encourage innovation
The federal Challenge.gov website applies the best principles of crowdsourcing and collective intelligence. Agencies should use this approach extensively, and should pose challenges using the government’s open data resources to solve business, social, or scientific problems. Other approaches to citizen engagement, including federally sponsored hackathons and the White House Champions of Change program, can play a similar role.
Through the Open Data Policy and other initiatives, the Obama administration has set the right goals. Now it’s time to implement and move toward what US CTO Todd Park calls “data liberation.” Thousands of companies, organizations, and individuals will benefit.”
Protecting personal data in E-government: A cross-country study
Open data and transparency: a look back at 2013
Web-based technology continued to offer increasing numbers of people the ability to share standardised data and statistics to demand better governance and strengthen accountability. 2013 seemed to herald the moment that the open data/transparency movement entered the mainstream.
Yet for those who have long campaigned on the issue, the call was more than just a catchphrase, it was a unique opportunity. “If we do get a global drive towards open data in relation to development or anything else, that would be really transformative and it’s quite rare to see such bold statements at such an early stage of the process. I think it set the tone for a year in which transparency was front and centre of many people’s agendas,” says David Hall Matthews, of Publish What You Fund.
This year saw high level discussions translated into commitments at the policy level. David Cameron used the UK’s presidency of the G8 to trigger international action on the three Ts (tax, trade and transparency) through the IF campaign. The pledge at Lough Erne, in Scotland, reaffirmed the commitment to the Busan open data standard as well as the specific undertaking that all G8 members would implement International Aid Transparency Index (IATI) standards by the end of 2015.
2013 was a particularly good year for the US Millenium Challenge Corporation (MCC) which topped the aid transparency index. While at the very top MCC and UK’s DfID were examples of best practice, there was still much room for improvement. “There is a really long tail of agencies who are not really taking transparency at all, yet. This includes important donors, the whole of France and the whole of Japan who are not doing anything credible,” says Hall-Matthews.
Yet given the increasing number of emerging and ‘frontier‘ markets whose growth is driven in large part by wealth derived from natural resources, 2013 saw a growing sense of urgency for transparency to be applied to revenues from oil, gas and mineral resources that may far outstrip aid. In May, the new Extractive Industries Transparency Initiative standard (EITI) was adopted, which is said to be far broader and deeper than its previous incarnation.
Several countries have done much to ensure that transparency leads to accountability in their extractive industries. In Nigeria, for example, EITI reports are playing an important role in the debate about how resources should be managed in the country. “In countries such as Nigeria they’re taking their commitment to transparency and EITI seriously, and are going beyond disclosing information but also ensuring that those findings are acted upon and lead to accountability. For example, the tax collection agency has started to collect more of the revenues that were previously missing,” says Jonas Moberg, head of the EITI International Secretariat.
But just the extent to which transparency and open data can actually deliver on its revolutionary potential has also been called into question. Governments and donors agencies can release data but if the power structures within which this data is consumed and acted upon do not shift is there really any chance of significant social change?
The complexity of the challenge is illustrated by the case of Mexico which, in 2014, will succeed Indonesia as chair of the Open Government Partnership. At this year’s London summit, Mexico’s acting civil service minister, spoke of the great strides his country has made in opening up the public procurement process, which accounts for around 10% of GDP and is a key area in which transparency and accountability can help tackle corruption.
There is, however, a certain paradox. As SOAS professor, Leandro Vergara Camus, who has written extensively on peasant movements in Mexico, explains: “The NGO sector in Mexico has more of a positive view of these kinds of processes than the working class or peasant organisations. The process of transparency and accountability have gone further in urban areas then they have in rural areas.”…
With increasing numbers of organisations likely to jump on the transparency bandwagon in the coming year the greatest challenge is using it effectively and adequately addressing the underlying issues of power and politics.
Top 2013 transparency publications
Open data, transparency and international development, The North South Institute
Data for development: The new conflict resource?, Privacy International
The fix-rate: a key metric for transparency and accountability, Integrity Action
Making UK aid more open and transparent, DfID
Getting a seat at the table: Civil Society advocacy for budget transparency in “untransparent” countries, International Budget Partnership
The dates that mattered
23-24 May: New Extractive Industries Transparency Index standard adopted
30 May: Post 2015 high level report calling for a ‘data revolution’ is published
17-18 June: UK premier, David Cameron, campaigns for tax, trade and transparency during the G8
24 October: US Millenium Challenge Corporation tops the aid transparency index”
30 October – 1 November: Open Government Partnership in London gathers civil society, governments and data experts
Selected Readings on Data Visualization
The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of data visualization was originally published in 2013.
Data visualization is a response to the ever-increasing amount of information in the world. With big data, informatics and predictive analytics, we have an unprecedented opportunity to revolutionize policy-making. Yet data by itself can be overwhelming. New tools and techniques for visualizing information can help policymakers clearly articulate insights drawn from data. Moreover, the rise of open data is enabling those outside of government to create informative and visually arresting representations of public information that can be used to support decision-making by those inside or outside governing institutions.
Selected Reading List (in alphabetical order)
- D.J. Duke, K.W. Brodlie, D.A. Duce and I. Herman — Do You See What I Mean? [Data Visualization] — a paper arguing for a systematic ontology for data visualization.
- Michael Friendly — A Brief History of Data Visualization – a brief overview of the history of data visualization that traces the path from early cartography and statistical graphics to modern visualization practices.
- Alvaro Graves and James Hendler — Visualization Tools for Open Government Data — a paper arguing for wider use of visualization tools to open government data achieve its full potential for impact.
- César A. Hidalgo — Graphical Statistical Methods for the Representation of the Human Development Index and Its Components — an argument for visualizing complex data to aid in human development initiatives.
- Genie Stowers — The Use of Data Visualization in Government — a report aimed at helping public sector managers make the most of data visualization tools and practices.
Annotated Selected Reading List (in alphabetical order)
Duke, D.J., K.W. Brodlie, D.A. Duce and I. Herman. “Do You See What I Mean? [Data Visualization].” IEEE Computer Graphics and Applications 25, no. 3 (2005): 6–9. http://bit.ly/1aeU6yA.
- In this paper, the authors argue that a more systematic ontology for data visualization to ensure the successful communication of meaning. “Visualization begins when someone has data that they wish to explore and interpret; the data are encoded as input to a visualization system, which may in its turn interact with other systems to produce a representation. This is communicated back to the user(s), who have to assess this against their goals and knowledge, possibly leading to further cycles of activity. Each phase of this process involves communication between two parties. For this to succeed, those parties must share a common language with an agreed meaning.”
- That authors “believe that now is the right time to consider an ontology for visualization,” and “as visualization move from just a private enterprise involving data and tools owned by a research team into a public activity using shared data repositories, computational grids, and distributed collaboration…[m]eaning becomes a shared responsibility and resource. Through the Semantic Web, there is both the means and motivation to develop a shared picture of what we see when we turn and look within our own field.”
Friendly, Michael. “A Brief History of Data Visualization.” In Handbook of Data Visualization, 15–56. Springer Handbooks Comp.Statistics. Springer Berlin Heidelberg, 2008. http://bit.ly/17fM1e9.
- In this paper, Friendly explores the “deep roots” of modern data visualization. “These roots reach into the histories of the earliest map making and visual depiction, and later into thematic cartography, statistics and statistical graphics, medicine and other fields. Along the way, developments in technologies (printing, reproduction), mathematical theory and practice, and empirical observation and recording enabled the wider use of graphics and new advances in form and content.”
- Just as the general the visualization of data is far from a new practice, Friendly shows that the graphical representation of government information has a similarly long history. “The collection, organization and dissemination of official government statistics on population, trade and commerce, social, moral and political issues became widespread in most of the countries of Europe from about 1825 to 1870. Reports containing data graphics were published with some regularity in France, Germany, Hungary and Finland, and with tabular displays in Sweden, Holland, Italy and elsewhere.”
Graves, Alvaro and James Hendler. “Visualization Tools for Open Government Data.” In Proceedings of the 14th Annual International Conference on Digital Government Research, 136–145. Dg.o ’13. New York, NY, USA: ACM, 2013. http://bit.ly/1eNSoXQ.
- In this paper, the authors argue that, “there is a gap between current Open Data initiatives and an important part of the stakeholders of the Open Government Data Ecosystem.” As it stands, “there is an important portion of the population who could benefit from the use of OGD but who cannot do so because they cannot perform the essential operations needed to collect, process, merge, and make sense of the data. The reasons behind these problems are multiple, the most critical one being a fundamental lack of expertise and technical knowledge. We propose the use of visualizations to alleviate this situation. Visualizations provide a simple mechanism to understand and communicate large amounts of data.”
- The authors also describe a prototype of a tool to create visualizations based on OGD with the following capabilities:
- Facilitate visualization creation
- Exploratory mechanisms
- Viralization and sharing
- Repurpose of visualizations
Hidalgo, César A. “Graphical Statistical Methods for the Representation of the Human Development Index and Its Components.” United Nations Development Programme Human Development Reports, September 2010. http://bit.ly/166TKur.
- In this paper for the United Nations Human Development Programme, Hidalgo argues that “graphical statistical methods could be used to help communicate complex data and concepts through universal cognitive channels that are heretofore underused in the development literature.”
- To support his argument, representations are provided that “show how graphical methods can be used to (i) compare changes in the level of development experienced by countries (ii) make it easier to understand how these changes are tied to each one of the components of the Human Development Index (iii) understand the evolution of the distribution of countries according to HDI and its components and (iv) teach and create awareness about human development by using iconographic representations that can be used to graphically narrate the story of countries and regions.”
Stowers, Genie. “The Use of Data Visualization in Government.” IBM Center for The Business of Government, Using Technology Series, 2013. http://bit.ly/1aame9K.
- This report seeks “to help public sector managers understand one of the more important areas of data analysis today — data visualization. Data visualizations are more sophisticated, fuller graphic designs than the traditional spreadsheet charts, usually with more than two variables and, typically, incorporating interactive features.”
- Stowers also offers numerous examples of “visualizations that include geographical and health data, or population and time data, or financial data represented in both absolute and relative terms — and each communicates more than simply the data that underpin it. In addition to these many examples of visualizations, the report discusses the history of this technique, and describes tools that can be used to create visualizations from many different kinds of data sets.”
NESTA: 14 predictions for 2014
NESTA: “Every year, our team of in-house experts predicts what will be big over the next 12 months.
This year we set out our case for why 2014 will be the year we’re finally delivered the virtual reality experience we were promised two decades ago, the US will lose technological control of the Internet, communities will start crowdsourcing their own political representatives and we’ll be introduced to the concept of extreme volunteering – plus 10 more predictions spanning energy, tech, health, data, impact investment and social policy…
People powered data
But all of that could be about to change. Edward Snowden’s NSA revelations have fuelled a growing perception that the big social media firms are cavalier with personal data (a perception not helped by Facebook and Google’s recent moves to make tracking cookies less visible) and the Information Commissioner has described the data protection breaches of many internet firms, banks and others as ‘horrifying’.
According to some this doesn’t matter. Scott McNealy of Sun Microsystems famously dismissed the problem: “you have zero privacy anyway. Get over it.” Mark Zuckerberg claims that young people no longer worry about making their lives transparent. We’re willing to be digital chattels so long as it doesn’t do us any visible harm.
That’s the picture now. But the past isn’t always a good guide to the future. More digitally savvy young people put a high premium on autonomy and control, and don’t like being the dupes of big organisations. We increasingly live with a digital aura alongside our physical identity – a mix of trails, data, pictures. We will increasingly want to shape and control that aura, and will pay a price if we don’t.
That’s why the movement for citizen control over data has gathered momentum. It’s 30 years since Germany enshrined ‘informational self-determination’ in the constitution and other countries are considering similar rules. Organisations like Mydex and Qiy now give users direct control over a store of their personal data, part of an emerging sector of Personal Data Stores, Privacy Dashboards and even ‘Life Management Platforms’. …
In the UK, the government-backed Midata programme is encouraging firms to migrate data back to public control, while the US has introduced green, yellow and blue buttons to simplify the option of taking back your data (in energy, education and the Veterans Administration respectively). Meanwhile a parallel movement encourages people to monetise their own data – so that, for example, Tesco or Experian would have to pay for the privilege of making money out of analysing your purchases and behaviours.
When people are shown what really happens to their data now they are shocked. That’s why we may be near a tipping point. A few more scandals could blow away any remaining complacency about the near future world of ubiquitous facial recognition software (Google Glasses and the like), a world where more people are likely to spy on their neighbours, lovers and colleagues.
The crowdsourced politician
However a glimpse of an alternative approach may have arrived courtesy of the 2013 Australian Federal Election.
Tired of being taken for granted by the local MP, locals in the traditionally safe conservative seat of Indi embarked on a structured process of community ‘kitchen table’ conversations to articulate an independent account of the region’s needs. The community group, Voice for Indi, later nominated its chair, Cath McGowan, as an independent candidate. It crowdfunded their campaign finances and built a formidable army of volunteers through a sophisticated social media operation….
The rise of ‘extreme’ volunteering
Let me give you a few early examples of what we are already starting to see in the UK:
- Giving a whole year of your life in service of kids. That’s what City Year volunteers do – Young people (18-25) dedicate a year, full-time, before university or work to support head teachers in turning around the behaviour and academics of some of the most underprivileged UK schools.
- Giving a stranger a place to live and making them part of your family. That’s what Shared Lives Plus carers do. They ‘adopt’ an older person or a person with learning disabilities and offer them a place in their family. So instead of institutional care, families provide the full-time care – much like a ‘fostering for adults’ programme. Can you imagine inviting someone to come and live with you?…
The Age of Democracy
Xavier Marquez at Abandoned Footnotes: “This is the age of democracy, ideologically speaking. As I noted in an earlier post, almost every state in the world mentions the word “democracy” or “democratic” in its constitutional documents today. But the public acknowledgment of the idea of democracy is not something that began just a few years ago; in fact, it goes back much further, all the way back to the nineteenth century in a surprising number of cases.
Here is a figure I’ve been wanting to make for a while that makes this point nicely (based on data graciously made available by the Comparative Constitutions Project). The figure shows all countries that have ever had some kind of identifiable constitutional document (broadly defined) that mentions the word “democracy” or “democratic” (in any context – new constitution, amendment, interim constitution, bill of rights, etc.), arranged from earliest to latest mention. Each symbol represents a “constitutional event” – a new constitution adopted, an amendment passed, a constitution suspended, etc. – and colored symbols indicate that the text associated with the constitutional event in question mentions the word “democracy” or “democratic”…
The earliest mentions of the word “democracy” or “democratic” in a constitutional document occurred in Switzerland and France in 1848, as far as I can tell.[1] Participatory Switzerland and revolutionary France look like obvious candidates for being the first countries to embrace the “democratic” self-description; yet the next set of countries to embrace this self-description (until the outbreak of WWI) might seem more surprising: they are all Latin American or Caribbean (Haiti), followed by countries in Eastern Europe (various bits and pieces of the Austro-Hungarian empire), Southern Europe (Portugal, Spain), Russia, and Cuba. Indeed, most “core” countries in the global system did not mention democracy in their constitutions until much later, if at all, despite many of them having long constitutional histories; even French constitutions after the fall of the Second Republic in 1851 did not mention “democracy” until after WWII. In other words, the idea of democracy as a value to be publicly affirmed seems to have caught on first not in the metropolis but in the periphery. Democracy is the post-imperial and post-revolutionary public value par excellence, asserted after national liberation (as in most of the countries that became independent after WWII) or revolutions against hated monarchs (e.g., Egypt 1956, Iran 1979, both of them the first mentions of democracy in these countries but not their first constitutions).
Open government data emerging, trust in government declining
Monika Ermert in Internet Policy Review: “The use of open government data has declined since last year, a new study by the Initiative D21 and the Institute for Public Information Management (ipima) reported at a press conference in Berlin today. According to the fourth edition of the eGovernment Monitor, the number of users of eGovernment services in Sweden in 2013 was 53 percent, compared to 70 percent in 2012. On average, the decline was as high as 8 percent in those countries that were monitored. Numerous data breach scandals and the revelations about pervasive surveillance were obvious reasons for the heightened caution, the researchers wrote in their summary.
For the eGovernment Monitor, groups of 1000 users respectively in Austria, Germany, Sweden, Switzerland, the UK and the US were questioned on their experiences with eGovernment open data – from the more practical online tax declaration to the still rather nascent online participatory possibilities.
With the exception of Austria, all countries according to the survey lost e-Government users. Apart from Sweden, the US (down 24 from 39) and the UK (down to 34 from 45) lost most eGovernment users. While in 2012 eGovernment use was still growing in numbers in all countries, this year’s results were alarming, Robert Wieland CEO of TNS Infratest and Vice-president of D21, an industry driven initiative for the information society and IT services, said. “We see a loss of trust in the security of eGovernance services,” he said, calling to government and administration to act upon it….
Quite obviously, users of eGovernment services ask for much higher standards, with, for example, 67 percent of German users questioning the security of data transmission to eGovernment services sites. The risk that data transferred to eGovernment sites might be stolen was said to be a big problem by 65 percent of UK (up from a mere 6 percent in 2012) and US users (up from 11 percent).
Also satisfaction with the standards of government services online in general is on the decline, according to the eGovernment Monitor-study. Users complain a lot about meagre usability, lack of seamlessness and transparency of the services. Where a service has been focussed and worked on by governments, usage numbers have grown despite the more bleak general trend, as the numbers for the German tax declaration show (plus 2 percent). The usability issues, and perhaps also the issue of security of transmission, can probably be addressed more easily than the trust problem.”