Navigating Generative AI in Government

Curated on Posted on by Stefaan Verhulst

Report by the IBM Center for The Business of Government: “Generative AI refers to algorithms that can create realistic content such as images, text, music, and videos by learning from existing data patterns. Generative AI does more than just create content, it also serves as a user-friendly interface for other AI tools, making complex results easy to understand and use. Generative AI transforms analysis and prediction results into personalized formats, improving explainability by converting complicated data into understandable content. As Generative AI evolves, it plays an active role in collaborative processes, functioning as a vital collaborator by offering strengths that complement human abilities.

Generative AI has the potential to revolutionize government agencies by enhancing efficiency, improving decision making, and delivering better services to citizens, while maintaining agility and scalability. However, in order to implement generative AI solutions effectively, government agencies must address key questions—such as what problems AI can solve, data governance frameworks, and scaling strategies, to ensure a thoughtful and effective AI strategy. By exploring generic use cases, agencies can better understand the transformative potential of generative AI and align it with their unique needs and ethical considerations.

This report, which distills perspectives from two expert roundtable of leaders in Australia, presents 11 strategic pathways for integrating generative AI in government. The strategies include ensuring coherent and ethical AI implementation, developing adaptive AI governance models, investing in a robust data infrastructure, and providing comprehensive training for employees. Encouraging innovation and prioritizing public engagement and transparency are also essential to harnessing the full potential of AI…(More)”

What’s the Value of Privacy?

Curated on Posted on by Stefaan Verhulst

Brief by New America: “On a day-to-day basis, people make decisions about what information to share and what information to keep to themselves—guided by an inner privacy compass. Privacy is a concept that is both evocative and broad, often possessing different meanings for different people. The term eludes a common, static definition, though it is now inextricably linked to technology and a growing sense that individuals do not have control over their personal information. If privacy still, at its core, encompasses “the right to be left alone,” then that right is increasingly difficult to exercise in the modern era. 

The inability to meaningfully choose privacy is not an accident—in fact, it’s often by design. Society runs on data. Whether it is data about people’s personal attributes, preferences, or actions, all that data can be linked together, becoming greater than the sum of its parts. If data is now the world’s most valuable resource, then the companies that are making record profits off that data are highly incentivized to keep accessing it and obfuscating the externalities of data sharing. In brief, data use and privacy are “economically significant.” 

And yet, despite the pervasive nature of data collection, much of the public lacks a nuanced understanding of the true costs and benefits of sharing their data—for themselves and for society as a whole. People who have made billions by collecting and re-selling individual user data will continue to claim that it has little value. And yet, there are legitimate reasons why data should be shared—without a clear understanding of an issue, it is impossible to address it…(More)”.

New data laws unveiled to improve public services and boost UK economy by £10 billion

Curated on Posted on by Stefaan Verhulst

(UK) Press Release: “A new Bill which will harness the enormous power of data to boost the UK economy by £10 billion, and free up millions of police and NHS staff hours has been introduced to Parliament today (Wednesday 23rd October).

The Data Use and Access Bill will unlock the secure and effective use of data for the public interest, without adding pressures to the country’s finances. The measures will be central to delivering three of the five Missions to rebuild Britain, set out by the Prime Minister:

  • kickstarting economic growth
  • taking back our streets
  • and building an NHS fit for the future

Some of its key measures include cutting down on bureaucracy for our police officers, so that they can focus on tackling crime rather than being bogged down by admin, freeing up 1.5 million hours of their time a year. It will also make patients’ data easily transferable across the NHS so that frontline staff can make better informed decisions for patients more quickly, freeing up 140,000 hours of NHS staff time every year, speeding up care and improving patients’ health outcomes.

The better use of data under measures in the Bill will also simplify important tasks such as renting a flat and starting work with trusted ways to verify your identity online, or enabling electronic registration of births and deaths, so that people and businesses can get on with their lives without unnecessary admin.

Vital safeguards will remain in place to track and monitor how personal data is used, giving peace of mind to patients and victims of crime. IT systems in the NHS operate to the highest standards of security and all organisations have governance arrangements in place to ensure the safe, legal storage and use of data…(More)”

Make it make sense: the challenge of data analysis in global deliberation

Curated on Posted on by Stefaan Verhulst

Blog by Iñaki Goñi: “From climate change to emerging technologies to economic justice to space, global and transnational deliberation is on the rise. Global deliberative processes aim to bring citizen-centred governance to issues that no single nation can resolve alone. Running deliberative processes at this scale poses a unique set of challenges. How to select participants, make the forums accountable, impactful, fairly designed, and aware of power imbalances, are all crucial and open questions….

Massifying participation will be key to invigorating global deliberation. Assemblies will have a better chance of being seen as legitimate, fair, and publicly supported if they involve thousands or even millions of diverse participants. This raises an operational challenge: how to systematise political ideas from many people across the globe.

In a centralised global assembly, anything from 50 to 500 citizens from various countries engage in a single deliberation and produce recommendations or political actions by crossing languages and cultures. In a distributed assembly, multiple gatherings are convened locally that share a common but flexible methodology, allowing participants to discuss a common issue applied both to local and global contexts. Either way, a global deliberation process demands the organisation and synthesis of possibly thousands of ideas from diverse languages and cultures around the world.

How could we ever make sense of all that data to systematise citizens’ ideas and recommendations? Most people turn their heads to computational methods to help reduce complexity and identify patterns. First up, one technique for analysing text amounts to little more than simple counting, through which we can produce something like a frequency table or a wordcloud…(More)”.

Open government data and self-efficacy: The empirical evidence of micro foundation via survey experiments

Curated on Posted on by Stefaan Verhulst

Paper by Kuang-Ting Tai, Pallavi Awasthi, and Ivan P. Lee: “Research on the potential impacts of government openness and open government data is not new. However, empirical evidence regarding the micro-level impact, which can validate macro-level theories, has been particularly limited. Grounded in social cognitive theory, this study contributes to the literature by empirically examining how the dissemination of government information in an open data format can influence individuals’ perceptions of self-efficacy, a key predictor of public participation. Based on two rounds of online survey experiments conducted in the U.S., the findings reveal that exposure to open government data is associated with decreased perceived self-efficacy, resulting in lower confidence in participating in public affairs. This result, while contrary to optimistic assumptions, aligns with some other empirical studies and highlights the need to reconsider the format for disseminating government information. The policy implications suggest further calibration of open data applications to target professional and skilled individuals. This study underscores the importance of experiment replication and theory development as key components of future research agendas…(More)”.

The Critical Role of Questions in Building Resilient Democracies

Curated on Posted on by Stefaan Verhulst

Article by Stefaan G. Verhulst, Hannah Chafetz, and Alex Fischer: “Asking questions in new and participatory ways can complement advancements in data science and AI while enabling more inclusive and more adaptive democracies…

Yet a crisis, as the saying goes, always contains kernels of opportunity. Buried within our current dilemma—indeed, within one of the underlying causes of it—is a potential solution. Democracies are resilient and adaptive, not static. And importantly, data and artificial intelligence (AI), if implemented responsibly, can contribute to making them more resilient. Technologies such as AI-supported digital public squares and crowd-sourcing are examples of how generative AI and large language models can improve community connectivity, societal health, and public services. Communities can leverage these tools for democratic participation and democratizing information. Through this period of technological transition, policy makers and communities are imagining how digital technologies can better engage our collective intelligence…

Achieving this requires new tools and approaches, specifically the collective process of asking better questions.

Formulated inclusively, questions help establish shared priorities and impart focus, efficiency, and equity to public policy. For instance, school systems can identify indicators and patterns of experiences, such as low attendance rates, that signal a student is at risk of not completing school. However, they rarely ask the positive outlier question of what enables some at-risk students to overcome challenges and finish school. Is it a good teacher relationship, an after-school program, the support of a family member, or a combination of these and other factors? Asking outlier (and orphan, or overlooked and neglected) questions can help refocus programs and guide policies toward areas with the highest potential for impact.

Not asking the right questions can also have adverse effects. For example, many city governments have not asked whether and how people of different genders, in different age groups, or with different physical mobility needs experience local public transportation systems. Creating the necessary infrastructure for people with a variety of needs to travel safely and efficiently increases health and well-being. Questions like whether sidewalks are big enough for strollers and whether there is sufficient public transport near schools can help spotlight areas for improvement, and show where age- or gender-disaggregated data is needed most…(More)”.

G7 Toolkit for Artificial Intelligence in the Public Sector

Curated on Posted on by Stefaan Verhulst

Toolkit by OECD: “…a comprehensive guide designed to help policymakers and public sector leaders translate principles for safe, secure, and trustworthy Artificial Intelligence (AI) into actionable policies. AI can help improve the efficiency of internal operations, the effectiveness of policymaking, the responsiveness of public services, and overall transparency and accountability. Recognising both the opportunities and risks posed by AI, this toolkit provides practical insights, shares good practices for the use of AI in and by the public sector, integrates ethical considerations, and provides an overview of G7 trends. It further showcases public sector AI use cases, detailing their benefits, as well as the implementation challenges faced by G7 members, together with the emerging policy responses to guide and coordinate the development, deployment, and use of AI in the public sector. The toolkit finally highlights key stages and factors characterising the journey of public sector AI solutions…(More)”

AI can help humans find common ground in democratic deliberation

Curated on Posted on by Stefaan Verhulst

Paper by Michael Henry Tessler et al: “We asked whether an AI system based on large language models (LLMs) could successfully capture the underlying shared perspectives of a group of human discussants by writing a “group statement” that the discussants would collectively endorse. Inspired by Jürgen Habermas’s theory of communicative action, we designed the “Habermas Machine” to iteratively generate group statements that were based on the personal opinions and critiques from individual users, with the goal of maximizing group approval ratings. Through successive rounds of human data collection, we used supervised fine-tuning and reward modeling to progressively enhance the Habermas Machine’s ability to capture shared perspectives. To evaluate the efficacy of AI-mediated deliberation, we conducted a series of experiments with over 5000 participants from the United Kingdom. These experiments investigated the impact of AI mediation on finding common ground, how the views of discussants changed across the process, the balance between minority and majority perspectives in group statements, and potential biases present in those statements. Lastly, we used the Habermas Machine for a virtual citizens’ assembly, assessing its ability to support deliberation on controversial issues within a demographically representative sample of UK residents…(More)”.

Exploring New Frontiers of Citizen Participation in the Policy Cycle

Curated on Posted on by Stefaan Verhulst

OECD Discussion Paper: “… starts from the premise that democracies are endowed with valuable assets and that putting citizens at the heart of policy making offers an opportunity to strengthen democratic resilience. It draws on data, evidence and insights generated through a wide range of work underway at the OECD to identify systemic challenges and propose lines of action for the future. It calls for greater attention to, and investments in, citizen participation in policy making as one of the core functions of the state and the ‘life force’ of democratic governance. In keeping with the OECD’s strong commitment to providing a platform for diverse perspectives on challenging policy issues, it also offers a collection of thoughtprovoking opinion pieces by leading practitioners whose position as elected officials, academics and civil society leaders provides them with a unique vantage point from which to scan the horizon. As a contribution to an evolving field, this Discussion Paper offers neither a prescriptive framework nor a roadmap for governments but represents a step towards reaching a shared understanding of the very real challenges that lie ahead. It is also a timely invitation to all interested actors to join forces and take concerted action to embed meaningful citizen participation in policy making…(More)”.

AI in the Public Service: Here for Good

Curated on Posted on by Stefaan Verhulst

Special Issue of Ethos: “…For the public good, we want AI to help unlock and drive transformative impact, in areas where there is significant potential for breakthroughs, such as cancer research, material sciences or climate change. But we also want to raise the level of generalised adoption. For the user base in the public sector, we want to learn how best to use this new tool in ways that can allow us to not only do things better, but do better things.

This is not to suggest that AI is always the best solution: it is one of many tools in the digital toolkit. Sometimes, simpler computational methods will suffice. That said, AI represents new, untapped potential for the Public Service to enhance our daily work and deliver better outcomes that ultimately benefit Singapore and Singaporeans….

To promote general adoption, we made available AI tools, such as Pair, 1 SmartCompose, 2 and AIBots. 3 They are useful to a wide range of public officers for many general tasks. Other common tools of this nature may include chatbots to support customer-facing and service delivery needs, translation, summarisation, and so on. Much of what public officers do involves words and language, which is an area that LLM-based AI technology can now help with.

Beyond improving the productivity of the Public Service, the real value lies in AI’s broader ability to transform our business and operating models to deliver greater impact. In driving adoption, we want to encourage public officers to experiment with different approaches to figure out where we can create new value by doing things differently, rather than just settle for incremental value from doing things the same old ways using new tools.

For example, we have seen how AI and automation have transformed language translation, software engineering, identity verification and border clearance. This is just the beginning and much more is possible in many other domains…(More)”.