Conversing with Congress: An Experiment in AI-Enabled Communication

Curated on Posted on by Stefaan Verhulst

Blog by Beth Noveck: “Each Member of the US House Representative speaks for 747,184 people – a staggering increase from 50 years ago. In the Senate, this disproportion is even more pronounced: on average each Senator represents 1.6 million more constituents than her predecessor a generation ago. That’s a lower level of representation than any other industrialized democracy.  

As the population grows (over 60% since 1970), so, too, does constituent communications. 

But that communication is not working well. According to the Congressional Management Foundation, this overwhelming communication volume leads to dissatisfaction among voters who feel their views are not adequately considered by their representatives….A pioneering and important new study published in Government Information Quarterly entitled “Can AI communication tools increase legislative responsiveness and trust in democratic institutions?” (Volume 40, Issue 3, June 2023, 101829) from two Cornell researchers is shedding new light on the practical potential for AI to create more meaningful constituent communication….Depending on the treatment group they either were or were not told when replies were AI-drafted.

Their findings are telling. Standard, generic responses fare poorly in gaining trust. In contrast, all AI-assisted responses, particularly those with human involvement, significantly boost trust. “Legislative correspondence generated by AI with human oversight may be received favorably.” 

Screenshot 2023 12 12 at 4.21.16 Pm

While the study found AI-assisted replies to be more trustworthy, it also explored how the quality of these replies impacts perception. When they conducted this study, ChatGPT was still in its infancy and more prone to linguistic hallucinations so they also tested in a second experiment how people perceived higher, more relevant and responsive replies against lower quality, irrelevant replies drafted with AI…(More)”.

Using Data for Good: Identifying Who Could Benefit from Simplified Tax Filing

Curated on Posted on by Stefaan Verhulst

Blog by New America: “For years, New America Chicago has been working with state agencies, national and local advocates and thought leaders, as well as community members on getting beneficial tax credits, like the Earned Income Tax Credit (EITC) and Child Tax Credit (CTC), into the hands of those who need them most. Illinois paved the way recently with its innovative simplified filing initiative which helps residents easily claim their state Earned Income Credit (EIC) by confirming their refund with a prepopulated return.

This past year we had discussions with Illinois policymakers and state agencies, like the Illinois Department of Revenue (IDoR) and the Illinois Department of Human Services (IDHS), to envision new ways for expanding the simplified filing initiative. It is currently designed to reach those who have filed a federal tax return and claimed their EITC, leaving out non-filer households who typically do not file taxes because they earn less than the federal income requirement or have other barriers.

In Illinois, over 600,000 households are enrolled in SNAP, and over 1 million households are enrolled in Medicaid. Every year thousands of families spend countless hours applying for these and other social safety net programs using IDHS’ Application for Benefits Eligibility (ABE). Unfortunately, many of these households are most in need of the federal EITC and the recently expanded state EIC but will never receive it. We posed the question, what if Illinois could save families time and money by using that already provided income and household information to streamline access to the state EIC for low-income families that don’t normally file taxes?

Our friends at Inclusive Economy Lab (IEL) conducted analysis using Census microdata to estimate the number of Illinois households who are enrolled in Medicaid and SNAP but do not file their federal or state tax forms…(More)”.

The case for adaptive and end-to-end policy management

Curated on Posted on by Stefaan Verhulst

Article by Pia Andrews: “Why should we reform how we do policy? Simple. Because the gap between policy design and delivery has become the biggest barrier to delivering good public services and policy outcomes and is a challenge most public servants experience daily, directly or indirectly.

This gap wasn’t always the case, with policy design and delivery separated as part of the New Public Management reforms in the ’90s. When you also consider the accelerating rate of change, increasing cadence of emergencies, and the massive speed and scale of new technologies, you could argue that end-to-end policy reform is our most urgent problem to solve.

Policy teams globally have been exploring new design methods like human-centred design, test-driven iteration (agile), and multi-disciplinary teams that get policy end users in the room (eg, NSW Policy Lab). There has also been an increased focus on improving policy evaluation across the world (eg, the Australian Centre for Evaluation). In both cases, I’m delighted to see innovative approaches being normalised across the policy profession, but it has become obvious that improving design and/or evaluation is still far from sufficient to drive better (or more humane) policy outcomes in an ever-changing world. It is not only the current systemic inability to detect and respond to unintended consequences that emerge but the lack of policy agility that perpetuates issues even long after they might be identified.

Below I outline four current challenges for policy management and a couple of potential solutions, as something of a discussion starter

Problem 1) The separation of (and mutual incomprehension between) policy design, delivery and the public

The lack of multi-disciplinary policy design, combined with a set-and-forget approach to policy, combined with delivery teams being left to interpret policy instructions without support, combined with a gap and interpretation inconsistency between policy modelling systems and policy delivery systems, all combined with a lack of feedback loops in improving policy over time, has led to a series of black holes throughout the process. Tweaking the process as it currently stands will not fix the black holes. We need a more holistic model for policy design, delivery and management…(More)”.

Populist Leaders and the Economy

Curated on Posted on by Stefaan Verhulst

Paper by Manuel Funke, Moritz Schularick and Christoph Trebesch: “Populism at the country level is at an all-time high, with more than 25 percent of nations currently governed by populists. How do economies perform under populist leaders? We build a new long-run cross-country database to study the macroeconomic history of populism. We identify 51 populist presidents and prime ministers from 1900 to 2020 and show that the economic cost of populism is high. After 15 years, GDP per capita is 10 percent lower compared to a plausible nonpopulist counterfactual. Economic disintegration, decreasing macroeconomic stability, and the erosion of institutions typically go hand in hand with populist rule…(More)”.

Steering Responsible AI: A Case for Algorithmic Pluralism

Curated on Posted on by Stefaan Verhulst

Paper by Stefaan G. Verhulst: “In this paper, I examine questions surrounding AI neutrality through the prism of existing literature and scholarship about mediation and media pluralism. Such traditions, I argue, provide a valuable theoretical framework for how we should approach the (likely) impending era of AI mediation. In particular, I suggest examining further the notion of algorithmic pluralism. Contrasting this notion to the dominant idea of algorithmic transparency, I seek to describe what algorithmic pluralism may be, and present both its opportunities and challenges. Implemented thoughtfully and responsibly, I argue, Algorithmic or AI pluralism has the potential to sustain the diversity, multiplicity, and inclusiveness that are so vital to democracy…(More)”.

‘Turning conflicts into co-creation’: Taiwan government harnesses digital policy for democracy

Curated on Posted on by Stefaan Verhulst

Article by  Si Ying Thian: “Assistive intelligence and language models can help facilitate nuanced conversations because the human brain simply cannot process 1,000 different positions, said Audrey Tang, Taiwan’s Digital Minister in charge of the Ministry of Digital Affairs (MODA).  

Tang was speaking at a webinar about policymaking in the digital age, hosted by LSE IDEAS, the think tank of the London School of Economics, on 1 December 2023.  

She cited Talk to the City, a large language model that transforms transcripts from a variety of datasets into clusters of similar opinions, as an example of a technology that has helped increase collaboration and diversity without losing the ability to scale…

“The idea is to establish value-based, long-term collaborations based on the idea of public code. This is evident in many of our government websites, which very much look like the UK’s,” said Tang. 

Public code is defined by Foundation of Public Code as an open-source software developed by public organisations, together with policy and guidance needed for collaboration and reuse…

The government’s commitment to open source is also evident in its rollout of the Taiwan Employment Gold Card, which integrates a flexible work permit, a residence visa for up to three years, and eligibility for national health insurance and income tax reduction.  

According to Tang, the Taiwan government invites anyone with experience of eight years or more in contributing to open source or a Web3 publicly available ledger to enrol in the residency program…(More)”.

Using Democratic Innovation to Rebuild Trust between Elected Officials and Citizens

Curated on Posted on by Stefaan Verhulst

Article by Nick Vlahos: “According to Pew Research, public trust in government is among the lowest it has been in 70 years of polling. Today, 25% of Democrats and Democratic-leaning independents say they trust the federal government just about always or most of the time, compared with 8% of Republicans and Republican leaners.

The dismal statistics we continue to see year in and year out are compounded by the fact that democracy is under threat around the world. In response, many are turning to democratic innovations. According to Oliver Escobar and Stephen Elstub, democratic innovations are “processes or institutions that are new to a policy issue, policy role, or level of governance, and developed to reimagine and deepen the role of citizens in governance processes by increasing opportunities for participation, deliberation and influence.”

Many of these innovations intend to redefine the role of citizens and carve out unique opportunities for them to engage with their peers, collectively problem-solving, and making decisions on important issues. However, there are increasing calls for re-envisioning the relationship between elected officials and citizens using deliberative and participatory processes.

One such approach is the deliberative town hall, implemented by the Institute for Democratic Engagement and Accountability at Ohio State University. The model utilizes democratic innovation in the form of a deliberative mini-public within a single constituency, in relation to an elected official. Deliberative town halls bring together a cross-section of the community using stratified sampling, or civic lottery. The process further involves informed discussion on a topic with an elected official.

This approach has been commonly used with Members of Congress, but has recently been used in other Commonwealth countries, notably in Australia. What we know from this experience is that deliberative town halls can rebuild democratic relations by making interactions between elected officials and citizens more authentic, using reciprocal reason giving and sharing, and through active listening. In addition, ensuring that people with lived experience and scientific or topical expertise are present in conversations creates conditions for members of the public to better understand the nuances of an issue. Lastly, the Australian example highlights how having some type of impact over an outcome is highly prized by the public – they want to have their input factored into a decision, if not determining a decision altogether…(More)”.

A Manifesto on Enforcing Law in the Age of ‘Artificial Intelligence’

Curated on Posted on by Stefaan Verhulst

Manifesto by the Transatlantic Reflection Group on Democracy and the Rule of Law in the Age of ‘Artificial Intelligence’: “… calls for the effective and legitimate enforcement of laws concerning AI systems. In doing so, we recognise the important and complementary role of standards and compliance practices. Whereas the first manifesto focused on the relationship between democratic law-making and technology, this second manifesto shifts focus from the design of law in the age of AI to the enforcement of law. Concretely, we offer 10 recommendations for addressing the key enforcement challenges shared across transatlantic stakeholders. We call on those who support these recommendations to sign this manifesto…(More)”.

AI and Democracy’s Digital Identity Crisis

Curated on Posted on by Stefaan Verhulst

Paper by Shrey Jain, Connor Spelliscy, Samuel Vance-Law and Scott Moore: “AI-enabled tools have become sophisticated enough to allow a small number of individuals to run disinformation campaigns of an unprecedented scale. Privacy-preserving identity attestations can drastically reduce instances of impersonation and make disinformation easy to identify and potentially hinder. By understanding how identity attestations are positioned across the spectrum of decentralization, we can gain a better understanding of the costs and benefits of various attestations. In this paper, we discuss attestation types, including governmental, biometric, federated, and web of trust-based, and include examples such as e-Estonia, China’s social credit system, Worldcoin, OAuth, X (formerly Twitter), Gitcoin Passport, and EAS. We believe that the most resilient systems create an identity that evolves and is connected to a network of similarly evolving identities that verify one another. In this type of system, each entity contributes its respective credibility to the attestation process, creating a larger, more comprehensive set of attestations. We believe these systems could be the best approach to authenticating identity and protecting against some of the threats to democracy that AI can pose in the hands of malicious actors. However, governments will likely attempt to mitigate these risks by implementing centralized identity authentication systems; these centralized systems could themselves pose risks to the democratic processes they are built to defend. We therefore recommend that policymakers support the development of standards-setting organizations for identity, provide legal clarity for builders of decentralized tooling, and fund research critical to effective identity authentication systems…(More)”.

Speak Youth To Power

Curated on Posted on by Stefaan Verhulst

Blog by The National Democratic Institute: “Under the Speak Youth To Power campaign, NDI has emphasized the importance of young people translating their power to sustained action and influence over political decision-making and democratic processes….

In Turkey, Sosyal Iklim aims to develop a culture of dialogue among young people and to ensure their active participation in social and political life. Board Chair, Gaye Tuğrulöz, shared that her organization is, “… trying to create spaces for young people to see themselves as leaders. We are trying to say that we don’t have to be older to become decision-makers. We are not the leaders of the future. We are not living for the future. We are the leaders and decision-makers of today. Any decisions that are relevant to young people, we want to get involved. We want to establish these spaces where we have a voice.”…

In Libya, members of the Dialogue and Debate Association (DDA), a youth-led partner organization, are working to promote democracy, civic engagement and peaceful societies. DDA works to empower young people to participate in the political process, make their voices heard, and build a better future for Libya through civic education and building skills for dialogue and debate….

The New Generation Girls and Women Development Initiative (NIGAWD), a youth and young women-led organization in Nigeria is working on youth advocacy and policy development, good governance and anti-corruption, elections and human rights. NIGAWD described how youth political participation means the government making spaces to listen to the desires and concerns of young people and allowing them to be part of the policy-making process….(More)”.