Future Libraries


ARUP: “Libraries are going through a renaissance, both in terms of the social infrastructure they provide and in terms of a diversification of the services and experiences offered. In corporate environments they are playing an increasingly important role in the provision of collaborate workspace and innovation. In communities they are evolving into hubs for education, health, entertainment and work….

This report brings to light significant trends that will influence the future of public, academic and corporate libraries and outlines the implications on their design, operation and user experience. It is the result of a collective exploration through series of workshop events held in London, Melbourne, San Francisco and Sydney, attended by experts in the design and management of libraries. This piece of research presents a glimpse into the future. It explores what we may expect to see as the physical and the digital arena continues to evolve and aims to serve as a foundation for further discussion around the future role of libraries in the communities they serve….(More)”

Improving public services through open government


Tim Hughes at Involve: “As citizens, we rely on public services being accessible and high quality – to give us an education, keep us healthy, make our communities a safe place to be, and ensure our basic needs are met. Public services are critical to our wellbeing and life chances, and building stronger and more prosperous societies. Open government reforms have the potential to improve existing services, and unlock the ideas, knowledge and capacity for new solutions to societal challenges. The idea is simple – public services that are more responsive and accountable to us as citizens – and benefit from our insights, ideas, energy and scrutiny – will work better for us.

This is why, in partnership with the Open Government Partnership, we have written a new guidance paper on how to develop robust and ambitious open public service reforms.  The guidance is particularly targeted at governments and civil society developing open governments commitments through the Open Government Partnership, but should be useful to anyone interested in how transparency, citizen participation and accountability can improve public services.

The paper sets out a framework of open public service reforms, as well as guidance, recommendations, resources and case studies. We will be updating the guide over time, so please do get in touch to let us know what you think….Download the report.

Policymakers around the world are embracing behavioural science


The Economist: “In 2013 thousands of school pupils in England received a letter from a student named Ben at the University of Bristol. The recipients had just gained good marks in their GCSEs, exams normally taken at age 16. But they attended schools where few pupils progressed to university at age 18, and those that did were likely to go to their nearest one. That suggested the schools were poor at nurturing aspiration. In his letter Ben explained that employers cared about the reputation of the university a job applicant has attended. He pointed out that top universities can be a cheaper option for poorer pupils, because they give more financial aid. He added that he had not known these facts at the recipient’s age.

The letters had the effect that was hoped for. A study published in March found that after leaving school, the students who received both Ben’s letter and another, similar one some months later were more likely to be at a prestigious university than those who received just one of the letters, and more likely again than those who received none. For each extra student in a better university, the initiative cost just £45 ($58), much less than universities’ own attempts to broaden their intake. And the approach was less heavy-handed than imposing quotas for poorer pupils, an option previous governments had considered. The education department is considering rolling out the scheme….

Some critics feared that nudges would do little good, and that their effects would fade over time. Others warned that governments were straying perilously close to mass manipulation. More recently, some of the findings on which the behavioural sciences rest have been questioned, as researchers in many fields have sought to replicate famous results, and failed.

By and large those doubts have been allayed. Even if specific results turn out to be mistaken, an experimental, iterative, data-driven approach to policymaking is gaining ground in many places, not just in dedicated units, but throughout government.

Nudging is hardly new. “In Genesis, Satan nudged, and Eve did too,” writes Cass Sunstein of Harvard University. From the middle of the 20th century psychologists such as Stanley Milgram and Philip Zimbardo showed how sensitive humans are to social pressure. Daniel Kahneman and Amos Tversky described the mental shortcuts and biases that influence decision-making. Dale Carnegie and Robert Cialdini wrote popular books on persuasion. Firms, especially in technology, retail and advertising, used behavioural science to shape brand perception and customer behaviour—and, ultimately, to sell more stuff.

But governments’ use of psychological insights to achieve policy goals was occasional and unsystematic. According to David Halpern, the boss of BIT, as far as policymakers were concerned, psychology was “the sickly sibling to economics”. That began to change after Mr Sunstein and Richard Thaler, an economist, published “Nudge”, in 2008. The book attacked the assumption of rational decision-making inherent in most economic models and showed how “choice architecture”, or context, could be changed to “nudge” people to make better choices…..

Now many governments are turning to nudges to save money and do better. In 2014 the White House opened the Social and Behavioural Sciences Team. A report that year by Mark Whitehead of Aberystwyth University counted 51 countries in which “centrally directed policy initiatives” were influenced by behavioural sciences. Non-profit organisations such as Ideas42, set up in 2008 at Harvard University, help run dozens of nudge-style trials and programmes around the world. In 2015 the World Bank set up a group that is now applying behavioural sciences in 52 poor countries. The UN is turning to nudging to help hit the “sustainable development goals”, a list of targets it has set for 2030….

Among the most effective nudges are “social” ones: those that communicate norms or draw on people’s networks. A scheme tested in Guatemala with help from the World Bank and BIT tweaked the wording of letters sent to people and firms who had failed to submit tax returns the previous year. The letters that framed non-payment as an active choice, or noted that paying up is more common than evasion, cut the number of non-payers in the following year and increased the average sum paid. And a trial involving diabetes shows that it matters to nudge at the right moment. In 2014 Hamad Medical Corporation, a health-care provider in Qatar, raised take-up rates for diabetes screening by offering it during Ramadan. That meant most Qataris were fasting, so the need to do so before the test imposed no extra burden….(More)”.

What next for digital social innovation? Realising the potential of people and technology to tackle social challenges


Matt Stokes et al at nesta: “This report, and accompanying guide, produced as part of the DSI4EU project, maps the projects and organisations using technology to tackle social challenges across Europe, and explores the barriers to the growth of digital social innovation.

Key findings

  • There are almost 2,000 organisations and over 1,000 projects involved in digital social innovation (DSI) across Europe, with the highest concentration of activity in Western and Southern Europe.
  • Despite this activity, there are relatively few examples of DSI initiatives delivering impact at scale. The growth of DSI is being held back by barriers at the system level and at the level of individual projects.
  • Projects and organisations involved in DSI are still relatively poorly connected to each other. There is a pressing need to grow strong networks within and across countries and regions to boost collaboration and knowledge-sharing.
  • The growth of DSI is being held back by lack of funding and investment across the continent, especially outside Western Europe, and structural digital skills shortages.
  • Civil society organisations and the public sector have been slow to adopt DSI, despite the opportunity it offers them to deliver better services at a lower cost, although there are emerging examples of good practice from across Europe.
  • Practitioners struggle to engage citizens and users, understand and measure the impact of their digital social innovations, and plan for growth and sustainability.

Across Europe, thousands of people, projects and organisations are using digital technologies to tackle social challenges in fields like healthcare, education, employment, democratic participation, migration and the environment. We call this phenomenon digital social innovation.

Through crowdmapping DSI across Europe, we find that there are almost 2,000 organisations and over 1,000 projects using open and collaborative technologies to tackle social challenges. We complement this analysis by piloting experimental data methods such as Twitter analysis to understand in further depth the distribution of DSI across Europe. You can explore the data on projects and organisations on digitalsocial.eu.

However, despite widespread activity, few initiatives have grown to deliver impact at scale, to be institutionalised, or to become “the new normal”.

In this research, we find that weak networks between stakeholders, insufficient funding and investment, skills shortages, and slow adoption by public sector and established civil society organisations is holding back the growth of DSI…(More)”.

The Next Great Experiment


A collection of essays from technologists and scholars about how machines are reshaping civil society” in the Atlantic:” Technology is changing the way people think about—and participate in—democratic society. What does that mean for democracy?…

We are witnessing, on a massive scale, diminishing faith in institutions of all kinds. People don’t trust the government. They don’t trust banks and other corporations. They certainly don’t trust the news media.

At the same time, we are living through a period of profound technological change. Along with the rise of bioengineering, networked devices, autonomous robots, space exploration, and machine learning, the mobile internet is recontextualizing how we relate to one another, dramatically changing the way people seek and share information, and reconfiguring how we express our will as citizens in a democratic society.

But trust is a requisite for democratic governance. And now, many are growing disillusioned with democracy itself.

Disentangling the complex forces that are driving these changes can help us better understand what ails democracies today, and potentially guide us toward compelling solutions. That’s why we asked more than two dozen people who think deeply about the intersection of technology and civics to reflect on two straightforward questions: Is technology hurting democracy? And can technology help save democracy?

We received an overwhelming response. Our contributors widely view 2017 as a moment of reckoning. They are concerned with many aspects of democratic life and put a spotlight in particular on correcting institutional failures that have contributed most to inequality of access—to education, information, and voting—as well as to ideological divisiveness and the spread of misinformation. They also offer concrete solutions for how citizens, corporations, and governmental bodies can improve the free flow of reliable information, pull one another out of ever-deepening partisan echo chambers, rebuild spaces for robust and civil discourse, and shore up the integrity of the voting process itself.

Despite the unanimous sense of urgency, the authors of these essays are cautiously optimistic, too. Everyone who participated in this series believes there is hope yet—for democracy, and for the institutions that support it. They also believe that technology can help, though it will take time and money to make it so. Democracy can still thrive in this uncertain age, they argue, but not without deliberate and immediate action from the people who believe it is worth protecting.

We’ll publish a new essay every day for the next several weeks, beginning with Shannon Vallor’s “Lessons From Isaac Asimov’s Multivac.”…(More)”

Citizen-generated data in the information ecosystem


Ssanyu Rebecca at Making All Voices Count: “The call for a data revolution by the UN Secretary General’s High Level Panel in the run up to Agenda 2030 stimulated debate and action in terms of innovative ways of generating and sharing data.

Since then, technological advances have supported increased access to data and information through initiatives such as open data platforms and SMS-based citizen reporting systems. The main driving force for these advances is for data to be timely and usable in decision-making. Among the several actors in the data field are the proponents of citizen-generated data (CGD) who assert its potential in the context of the sustainable development agenda.

Nevertheless, there is need for more evidence on the potential of CGD in influencing policy and service delivery, and contributing to the achievement of the sustainable development goals. Our study on Citizen-generated data in the information ecosystem: exploring links for sustainable development sought to obtain answers. Using case studies on the use of CGD in two different scenarios in Uganda and Kenya, Development Research and Training (DRT) and Development Initiatives (DI) collaborated to carry out this one-year study.

In Uganda, we focused on a process of providing unsolicited citizen feedback to duty- bearers and service providers in communities. This was based on the work of Community Resource Trackers, a group of volunteers supported by DRT in five post-conflict districts (Gulu, Kitgum, Pader, Katakwi and Kotido) to identify and track community resources and provide feedback on their use. These included financial and in-kind resources, allocated through central and local government, NGOs and donors.

In Kenya, we focused on a formalised process of CGD involving the Ministry of Education and National Taxpayers Association. The School Report Card (SRC) is an effort to increase parental participation in schooling. SRC is a scorecard for parents to assess the performance of their school each year in ten areas relatingto the quality of education.

What were the findings?

The two processes provided insights into the changes CGD influences in the areas of  accountability, resource allocation, service delivery and government response.

Both cases demonstrated the relevance of CGD in improving service delivery. They showed that the uptake of CGD and response by government depends significantly on the quality of relationships that CGD producers create with government, and whether the initiatives relate to existing policy priorities and interests of government.

The study revealed important effects on improving citizen behaviours. Community members who participated in CGD processes, understood their role as citizens and participated fully in development processes, with strong skills, knowledge and confidence.

The Kenya case study revealed that CGD can influence policy change if it is generated and used at large scale, and in direct linkage with a specific sector; but it also revealed that this is difficult to measure.

In Uganda we observed distinct improvements in service delivery and accessibility at the local level – which was the motivation for engaging in CGD in the first instance….(More) (Full Report)”.

Can blockchain technology help poor people around the world?


 at The Conversation: “…Most simply, a blockchain is an inexpensive and transparent way to record transactions….A blockchain system, though, inherently enforces rules about authentication and transaction security. That makes it safe and affordable for a person to store any amount of money securely and confidently. While that’s still in the future, blockchain-based systems are already helping people in the developing world in very real ways.

Sending money internationally

In 2016, emigrants working abroad sent an estimated US$442 billion to their families in their home countries. This global flow of cash is a significant factor in the financial well-being of families and societies in developing nations. But the process of sending money can be extremely expensive….Hong Kong’s blockchain-enabled Bitspark has transaction costs so low it charges a flat HK$15 for remittances of less than HK$1,200 (about $2 in U.S. currency for transactions less than $150) and 1 percent for larger amounts. Using the secure digital connections of a blockchain system lets the company bypass existing banking networks and traditional remittance systems.

Similar services helping people send money to the Philippines, Ghana, Zimbabwe, Uganda, Sierra Leone and Rwanda also charge a fraction of the current banking rates.

Insurance

Most people in the developing world lack health and life insurance, primarily because it’s so expensive compared to income. Some of that is because of high administrative costs: For every dollar of insurance premium collected, administrative costs amounted to $0.28 in Brazil, $0.54 in Costa Rica, $0.47 in Mexico and $1.80 in the Philippines. And many people who live on less than a dollar a day have neither the ability to afford any insurance, nor any company offering them services….Consuelo is a blockchain-based microinsurance service backed by Mexican mobile payments company Saldo.mx. Customers can pay small amounts for health and life insurance, with claims verified electronically and paid quickly.

Helping small businesses

Blockchain systems can also help very small businesses, which are often short of cash and also find it expensive – if not impossible – to borrow money. For instance, after delivering medicine to hospitals, small drug retailers in China often wait up to 90 days to get paid. But to stay afloat, these companies need cash. They rely on intermediaries that pay immediately, but don’t pay in full. A $100 invoice to a hospital might be worth $90 right away – and the intermediary would collect the $100 when it was finally paid….

Humanitarian aid

Blockchain technology can also improve humanitarian assistance. Fraud, corruption, discrimination and mismanagement block some money intended to reduce poverty and improve education and health care from actually helping people.In early 2017 the U.N. World Food Program launched the first stage of what it calls “Building Block,” giving food and cash assistance to needy families in Pakistan’s Sindh province. An internet-connected smartphone authenticated and recorded payments from the U.N. agency to food vendors, ensuring the recipients got help, the merchants got paid and the agency didn’t lose track of its money.

…In the future, blockchain-based projects can help people and governments in other ways, too. As many as 1.5 billion people – 20 percent of the world’s population – don’t have any documents that can verify their identity. That limits their ability to use banks, but also can bar their way when trying to access basic human rights like voting, getting health care, going to school and traveling.

Several companies are launching blockchain-powered digital identity programs that can help create and validate individuals’ identities….(More)”

The opportunity in government productivity


The McKinsey Center for Government: “Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or boost outcomes at no extra cost.

Higher costs and rising demand have driven rapid increases in spending on core public services such as education, healthcare, and transport—while countries must grapple with complex challenges such as population aging, economic inequality, and protracted security concerns. Government expenditure amounts to more than a third of global GDP, budgets are strained, and the world public-sector deficit is close to $4 trillion a year.

At the same time, governments are struggling to meet citizens’ rising expectations. Satisfaction with key state services, such as public transportation, schools, and healthcare facilities, is less than half that of nonstate providers, such as banks or utilities.

Governments need a way to deliver better outcomes—and a better experience for citizens—at a sustainable cost. A new paper by the McKinsey Center for Government (MCG), Government productivity: Unlocking the $3.5 trillion opportunity, suggests that goal is within reach. It shows that several countries have achieved dramatic productivity improvements in recent years—for example, by improving health, public safety, and education outcomes while maintaining or even reducing spending per capita or per student in those sectors.

If other countries were to match the improvements already demonstrated in these pockets of excellence, the world’s governments could potentially save as much as $3.5 trillion a year by 2021—equivalent to the entire global fiscal gap. Alternatively, countries could choose to keep spending constant while boosting the quality of key services. For example, if all the countries studied had improved the productivity of their healthcare systems at the rate of comparable best performers over the past 5 years, they would have added 1.4 years to the healthy life expectancy of their combined populations. That translates into 12 billion healthy life years gained, without additional per capita spending…(More)”

How Libraries Became Public


Barbara Fister at Inside HigherEd: “Of all of our cultural institutions, the public library is remarkable. There are few tax-supported services that are used by people of all ages, classes, races, and religions. I can’t think of any public institutions (except perhaps parks) that are as well-loved and widely used as libraries. Nobody has suggested that tax dollars be used for vouchers to support the development of private libraries or that we shouldn’t trust those “government” libraries. Even though the recession following the 2008 crash has led to reduced staff and hours in American libraries, threats of closure are generally met with vigorous community resistance. Visits and check-outs are up significantly over the past ten years, though it has decreased a bit in recent years. Reduced funding seems to be a factor, though the high point was 2009; library use parallels unemployment figures – low unemployment often means fewer people use public libraries. A for-profit company that claims to run libraries more cheaply than local governments currently has contracts to manage only sixteen of over 9,000 public library systems in the U.S. Few public institutions have been so impervious to privatization.

I find it intriguing that the American public library grew out of an era that has many similarities to this one – the last quarter of the 19th century, when large corporations owned by the super-rich had gained the power to shape society and fundamentally change the lives of ordinary people. It was also a time of new communication technologies, novel industrial processes, and data-driven management methods that treated workers as interchangeable cogs in a Tayloristic, efficient machine. Stuff got cheaper and more abundant, but wages fell and employment was precarious, with mass layoffs common. The financial sector was behaving badly, too, leading to cyclical panics and depressions. The gap between rich and poor grew, with unprecedented levels of wealth concentrated among a tiny percentage of the population. It all sounds strangely familiar.

The changes weren’t all economic. A wave of immigration, largely from southern and eastern Europe and from the Far East before the Chinese Exclusion Act of 1882, changed national demographics. Teddy Roosevelt warned of “race suicide,” urging white protestant women to reproduce at the same rate as other groups to make America Anglo-Saxon again. The hard-won rights of emancipated African Americans were systematically rolled back through voter suppression, widespread acts of terror, and the enactment of Jim Crow laws. Indigenous people faced broken treaties, seized land, military suppression, and forced assimilation.

How interesting that it was during this turbulent time of change when the grand idea of the American public library – a publicly-supported cultural institution that would be open to all members of the community for their enjoyment and education – emerged….(More)”.

Openness as social praxis


Matthew Longshore Smith and Ruhiya Seward in First Monday: “Since the early 2000s, there has been an explosion in the usage of the term open, arguably stemming from the advent of networked technologies — including the Internet and mobile technologies. ‘Openness’ seems to be everywhere, and takes many forms: from open knowledge, open education, open data and open science, to open Internet, open medical records systems and open innovation. These applications of openness are having a profound, and sometimes transformative, effect on social, political and economic life.

This explosion of the use of the term has led to multiple interpretations, ambiguities, and even misunderstandings, not to mention countless debates and disagreements over precise definitions. The paper “Fifty shades of open” by Pomerantz and Peek (2016) highlighted the increasing ambiguity and even confusion surrounding this term. This article builds on Pomerantz and Peek’s attempt to disambiguate the term by offering an alternative understanding to openness — that of social praxis. More specifically, our framing can be broken down into three social processes: open production, open distribution, and open consumption. Each process shares two traits that make them open: you don’t have to pay (free price), and anyone can participate (non-discrimination) in these processes.

We argue that conceptualizing openness as social praxis offers several benefits. First, it provides a way out of a variety of problems that result from ambiguities and misunderstandings that emerge from the current multitude of uses of openness. Second, it provides a contextually sensitive understanding of openness that allows space for the many different ways openness is experienced — often very different from the way that more formal definitions conceptualize it. Third, it points us towards an approach to developing practice-specific theory that we believe helps us build generalizable knowledge on what works (or not), for whom, and in what contexts….(More)”.