Government Digital: The Quest to Regain Public Trust


Book by Alex Benay: “Governments all over the world are consistently outpaced by digital change, and are falling behind.

Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting — all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital?

Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts — including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University — Government Digitallays down a blueprint for this radical change….(More)”.

Building block(chain)s for a better planet


PWC report: “…Our research and analysis identified more than 65 existing and emerging blockchain use cases for the environment through desk-based research and interviews with a range of stakeholders at the forefront of applying blockchain across industry, big tech, entrepreneurs, research and government. Blockchain use-case solutions that are particularly relevant across environmental applications tend to cluster around the following cross-cutting themes: enabling the transition to cleaner and more efficient decentralized systems; peer-to-peer trading of resources or permits; supply-chain transparency and management; new financing models for environmental outcomes; and the realization of non-financial value and natural capital. The report also identifies enormous potential to create blockchain-enabled “game changers” that have the ability to deliver transformative solutions to environmental challenges. These game changers have the potential to disrupt, or substantially optimize, the systems that are critical to addressing many environmental challenges. A high-level summary of those game changers is outlined below:

  • “See-through” supply chains: blockchain can create undeniable (and potentially unavoidable) transparency in supply chains. …
  • Decentralized and sustainable resource management: blockchain can underpin a transition to decentralized utility systems at scale…
  • Raising the trillions – new sources of sustainable finance: blockchain-enabled finance platforms could potentially revolutionize access to capital and unlock potential for new investors in projects that address environmental challenges – from retail-level investment in green infrastructure projects through to enabling blended finance or charitable donations for developing countries. …
  • Incentivizing circular economies: blockchain could fundamentally change the way in which materials and natural resources are valued and traded, incentivizing individuals, companies and governments to unlock financial value from things that are currently wasted, discarded or treated as economically invaluable. …
  • Transforming carbon (and other environmental) markets: blockchain platforms could be harnessed to use cryptographic tokens with a tradable value to optimize existing market platforms for carbon (or other substances) and create new opportunities for carbon credit transactions.
  • Next-gen sustainability monitoring, reporting and verification: blockchain has the potential to transform both sustainability reporting and assurance, helping companies manage, demonstrate and improve their performance, while enabling consumers and investors to make better-informed decisions. …
  • Automatic disaster preparedness and humanitarian relief: blockchain could underpin a new shared system for multiple parties involved in disaster preparedness and relief to improve the efficiency, effectiveness, coordination and trust of resources. An interoperable decentralized system could enable the sharing of information (e.g. individual relief activities transparent to all other parties within the distributed network) and rapid automated transactions via smart contracts. ..
  • Earth-management platforms: new blockchainenabled geospatial platforms, which enable a range of value-based transactions, are in the early stages of exploration and could monitor, manage and enable market mechanisms that protect the global environmental commons – from life on land to ocean health. Such applications are further away in terms of technical and logistical feasibility, but they remain exciting to contemplate….(More)”.

Pick your poison: How a crowdsourcing app helped identify and reduce food poisoning


Alex Papas at LATimes: “At some point in life, almost everyone will have experienced the debilitating effects of a foodborne illness. Whether an under-cooked chicken kebab, an E. coli infested salad or some toxic fish, a good day can quickly become a loathsome frenzy of vomiting and diarrhoea caused by poorly prepared or poorly kept food.

Since 2009, the website iwaspoisoned.com has allowed victims of food-poisoning victims to help others avoid such an ordeal by crowd-sourcing food illnesses on one easy-to-use, consumer-led platform.

Whereas previously a consumer struck down by food poisoning may have been limited to complaining to the offending food outlet, IWasPosioned allows users to submit detailed reports of food-poisoning incidents – including symptoms, location and space to describe the exact effects and duration of the incident. The information is then transferred in real time to public health organisations and food industry groups, who  use the data to flag potentially dangerous foodborne illness before a serious outbreak occurs.

In the United States alone, where food safety standards are among the highest in the world, there are still 48 million cases of food poisoning per year. From those cases, 128,000 result in hospitalisation and 3,000 in death, according to data from the U.S. Food and Drug Association.

Back in 2008 the site’s founder, Patrick Quade, himself fell foul to food poisoning after eating a BLT from a New York deli which caused him to be violently ill. Concerned by the lack of options for reporting such incidents, he set up the novel crowdsourcing platform, which also aims at improving transparency in the food monitoring industry.

The emergence of IWasPoisoned is part of the wider trend of consumers taking revenge against companies via digital platforms, which spans various industries. In the case of IWasPoisoned, reports of foodborne illness have seriously tarnished the reputations of several major food retailers….(More)”.

Reflecting the Past, Shaping the Future: Making AI Work for International Development


USAID Report: “We are in the midst of an unprecedented surge of interest in machine learning (ML) and artificial intelligence (AI) technologies. These tools, which allow computers to make data-derived predictions and automate decisions, have become part of daily life for billions of people. Ubiquitous digital services such as interactive maps, tailored advertisements, and voice-activated personal assistants are likely only the beginning. Some AI advocates even claim that AI’s impact will be as profound as “electricity or fire” that it will revolutionize nearly every field of human activity. This enthusiasm has reached international development as well. Emerging ML/AI applications promise to reshape healthcare, agriculture, and democracy in the developing world. ML and AI show tremendous potential for helping to achieve sustainable development objectives globally. They can improve efficiency by automating labor-intensive tasks, or offer new insights by finding patterns in large, complex datasets. A recent report suggests that AI advances could double economic growth rates and increase labor productivity 40% by 2035. At the same time, the very nature of these tools — their ability to codify and reproduce patterns they detect — introduces significant concerns alongside promise.

In developed countries, ML tools have sometimes been found to automate racial profiling, to foster surveillance, and to perpetuate racial stereotypes. Algorithms may be used, either intentionally or unintentionally, in ways that result in disparate or unfair outcomes between minority and majority populations. Complex models can make it difficult to establish accountability or seek redress when models make mistakes. These shortcomings are not restricted to developed countries. They can manifest in any setting, especially in places with histories of ethnic conflict or inequality. As the development community adopts tools enabled by ML and AI, we need a cleareyed understanding of how to ensure their application is effective, inclusive, and fair. This requires knowing when ML and AI offer a suitable solution to the challenge at hand. It also requires appreciating that these technologies can do harm — and committing to addressing and mitigating these harms.

ML and AI applications may sometimes seem like science fiction, and the technical intricacies of ML and AI can be off-putting for those who haven’t been formally trained in the field. However, there is a critical role for development actors to play as we begin to lean on these tools more and more in our work. Even without technical training in ML, development professionals have the ability — and the responsibility — to meaningfully influence how these technologies impact people.

You don’t need to be an ML or AI expert to shape the development and use of these tools. All of us can learn to ask the hard questions that will keep solutions working for, and not against, the development challenges we care about. Development practitioners already have deep expertise in their respective sectors or regions. They bring necessary experience in engaging local stakeholders, working with complex social systems, and identifying structural inequities that undermine inclusive progress. Unless this expert perspective informs the construction and adoption of ML/AI technologies, ML and AI will fail to reach their transformative potential in development.

This document aims to inform and empower those who may have limited technical experience as they navigate an emerging ML/AI landscape in developing countries. Donors, implementers, and other development partners should expect to come away with a basic grasp of common ML techniques and the problems ML is uniquely well-suited to solve. We will also explore some of the ways in which ML/AI may fail or be ill-suited for deployment in developing-country contexts. Awareness of these risks, and acknowledgement of our role in perpetuating or minimizing them, will help us work together to protect against harmful outcomes and ensure that AI and ML are contributing to a fair, equitable, and empowering future…(More)”.

This co-op lets patients monetize their own health data


Eillie Anzilotti at FastCompany: “Diagnosed with juvenile arthritis as a kid, Jen Horonjeff knew she wanted to enter the medical field to help others navigate the healthcare system in America. She went on to get her Ph.D. in environmental medicine, hoping to better understand the social and contextual factors that surround the strict biology of a disease. Throughout her studies, though, something began to irk her. In both the practice of and research around medicine, she found that the perspective of the patient was all but nonexistent.

So in 2016, Horonjeff, along with her co-founder Ronnie Sharpe, who grew up with cystic fibrosis and founded a social network for others with the diseases, started Savvy, a platform to bridge the gap between patients and practitioners. The platform officially launched in the fall of 2017, and recently became a public benefit corporation….

But Savvy also tackles another imbalance in the patient-practitioner relationship. Whenever a patient is seen by a doctor, or enters their information into a medical app or platform, they’re providing the health community an invaluable resource: their data. But they’re not getting compensated for it. To ensure that patients participating in Savvy get something in return, Horonjeff and Sharpe set their platform up as a cooperative, owned collectively by the patients that contribute to it. Any patient who wants to become a Savvy member pays a buy-in fee of $34, which establishes them as a member of the co-op (the fee is waived for patients who cannot afford it, and some other members give more than the base membership fee to subsidize others). “When people become members, they have a voice in what we do, and they also share in our profits,” Horonjeff says….(More)”.

Making a Smart City a Fairer City: Chicago’s Technologists Address Issues of Privacy, Ethics, and Equity, 2011-2018


Case study by Gabriel Kuris and Steven S. Strauss at Innovations for Successful Societies: “In 2011, voters in Chicago elected Rahm Emanuel, a 51-year-old former Chicago congressman, as their new mayor. Emanuel inherited a city on the upswing after years of decline but still marked by high rates of crime and poverty, racial segregation, and public distrust in government. The Emanuel administration hoped to harness the city’s trove of digital data to improve Chicagoans’ health, safety, and quality of life. During the next several years, Chief Data Officer Brett Goldstein and his successor Tom Schenk led innovative uses of city data, ranging from crisis management to the statistical targeting of restaurant inspections and pest extermination. As their teams took on more-sophisticated projects that predicted lead-poisoning risks and Escherichia coli outbreaks and created a citywide network of ambient sensors, the two faced new concerns about normative issues like privacy, ethics, and equity. By 2018, Chicago had won acclaim as a smarter city, but was it a fairer city? This case study discusses some of the approaches the city developed to address those challenges and manage the societal implications of cutting-edge technologies….(More)”.

Sharing the benefits: How to use data effectively in the public sector


Report by Sarah Timmis, Luke Heselwood and Eleonora Harwich (for Reform UK): “This report demonstrates the potential of data sharing to transform the delivery of public services and improve outcomes for citizens. It explores how government can overcome various challenges to ‘get data right’ and enable better use of personal data within and between public-sector organisations.

Ambition meets reality

Government is set on using data more effectively to help deliver better public services. Better use of data can improve the design, efficiency and outcomes of services. For example, sharing data digitally between GPs and hospitals can enable early identification of patients most at risk of hospital admission, which has reduced admissions by up to 30 per cent in Somerset. Bristol’s Homeless Health Service allows access to medical, psychiatric, social and prison data, helping to provide a clearer picture of the complex issues facing the city’s homeless population. However, government has not yet created a clear data infrastructure, which would allow data to be shared across multiple public services, meaning efforts on the ground have not always delivered results.

The data: sticking points

Several technical challenges must be overcome to create the right data infrastructure. Individual pieces of data must be presented in standard formats to enable sharing within and across services. Data quality can be improved at the point of data collection, through better monitoring of data quality and standards within public-sector organisations and through data-curation-processes. Personal data also needs to be presented in a given format so linking data is possible in certain instances to identify individuals. Interoperability issues and legacy systems act as significant barriers to data linking. The London Metropolitan Police alone use 750 different systems, many of which are incompatible. Technical solutions, such as Application Programming Interfaces (APIs) can be overlaid on top of legacy systems to improve interoperability and enable data sharing. However, this is only possible with the right standards and a solid new data model. To encourage competition and improve interoperability in the longer term, procurement rules should make interoperability a prerequisite for competing companies, allowing customers to integrate their choices of the most appropriate products from different vendors.

Building trustworthiness

The ability to share data at scale through the internet has brought new threats to the security and privacy of personal information that amplifies the need for trust between government and citizens and across government departments. Currently, just 9 per cent of people feel that the Government has their best interests at heart when data sharing, and only 15 per cent are confident that government organisations would deal well with a cyber-attack. Considering attitudes towards data sharing are time and context dependent, better engagement with citizens and clearer explanations of when and why data is used can help build confidence. Auditability is also key to help people and organisations track how data is used to ensure every interaction with personal data is auditable, transparent and secure. …(More)”.

The Smart Transition: An Opportunity for a Sensor-Based Public-Health Risk Governance?


Anna Berti Suman in the International Review of Law, Computers & Technology: “This contribution analyses the promises and challenges of using bottom-up produced sensors data to manage public-health risks in the (smart) city. The article criticizes traditional ways of governing public-health risks with the aim to inspect the contribution that a sensor-based risk governance may bring to the fore. The failures of the top-down model serve to illustrate that the smart transformation of the city’s living environments may stimulate a better public-health risk governance and a new city’s utopia.

The central question this contribution addresses is: How could the potential of a city’s network of sensors and of datainfrastructures contribute to smartly realizing healthier cities, free from environmental risk? The central aim of the article is to reflect on the opportunity to combine top-down and bottom-up sensing approaches. In view of this aim, the complementary potential of top and bottom sensing is inspected. Citizen sensing practices are discussed as manifestation of the new public sphere and a taxonomy for a sensor-based risk governance is developed. The challenges hidden behind this arguably inclusive transition are dismantled….(More)”.

Better ways to measure the new economy


Valerie Hellinghausen and Evan Absher at Kauffman Foundation: “The old measure of “jobs numbers” as an economic indicator is shifting to new metrics to measure a new economy.

With more communities embracing inclusive entrepreneurial ecosystems as the new model of economic development, entrepreneurs, ecosystem builders, and government agencies – at all levels – need to work together on data-driven initiatives. While established measures still have a place, new metrics have the potential to deliver the timely and granular information that is more useful at the local level….

Three better ways to measure the new economy:

  1. National and local datasets:Numbers used to discuss the economy are national level and usually not very timely. These numbers are useful to understand large trends, but fail to capture local realities. One way to better measure local economies is to use local administrative datasets. There are many obstacles with this approach, but the idea is gaining interest. Data infrastructure, policies, and projects are building connections between local and national agencies. Joining different levels of government data will provide national scale and local specificity.
  1. Private and public data:The words private and public typically reflect privacy issues, but there is another public and private dimension. Public institutions possess vast amounts of data, but so do private companies. For instance, sites like PayPal, Square, Amazon, and Etsy possess data that could provide real-time assessment of an individual company’s financial health. The concept of credit and risk could be expanded to benefit those currently underserved, if combined with local administrative information like tax, wage, and banking data. Fair and open use of private data could open credit to currently underfunded entrepreneurs.
  1. New metrics:Developing connections between different datasets will result in new metrics of entrepreneurial activity: metrics that measure human connection, social capital, community creativity, and quality of life. Metrics that capture economic activity at the community level and in real time. For example, the Kauffman Foundation has funded research that uses labor data from private job-listing sites to better understand the match between the workforce entrepreneurs need and the workforce available within the immediate community. But new metrics are not enough, they must connect to the final goal of economic independence. Using new metrics to help ecosystems understand how policies and programs impact entrepreneurship is the final step to measuring local economies….(More)”.

Countries Can Learn from France’s Plan for Public Interest Data and AI


Nick Wallace at the Center for Data Innovation: “French President Emmanuel Macron recently endorsed a national AI strategy that includes plans for the French state to make public and private sector datasets available for reuse by others in applications of artificial intelligence (AI) that serve the public interest, such as for healthcare or environmental protection. Although this strategy fails to set out how the French government should promote widespread use of AI throughout the economy, it will nevertheless give a boost to AI in some areas, particularly public services. Furthermore, the plan for promoting the wider reuse of datasets, particularly in areas where the government already calls most of the shots, is a practical idea that other countries should consider as they develop their own comprehensive AI strategies.

The French strategy, drafted by mathematician and Member of Parliament Cédric Villani, calls for legislation to mandate repurposing both public and private sector data, including personal data, to enable public-interest uses of AI by government or others, depending on the sensitivity of the data. For example, public health services could use data generated by Internet of Things (IoT) devices to help doctors better treat and diagnose patients. Researchers could use data captured by motorway CCTV to train driverless cars. Energy distributors could manage peaks and troughs in demand using data from smart meters.

Repurposed data held by private companies could be made publicly available, shared with other companies, or processed securely by the public sector, depending on the extent to which sharing the data presents privacy risks or undermines competition. The report suggests that the government would not require companies to share data publicly when doing so would impact legitimate business interests, nor would it require that any personal data be made public. Instead, Dr. Villani argues that, if wider data sharing would do unreasonable damage to a company’s commercial interests, it may be appropriate to only give public authorities access to the data. But where the stakes are lower, companies could be required to share the data more widely, to maximize reuse. Villani rightly argues that it is virtually impossible to come up with generalizable rules for how data should be shared that would work across all sectors. Instead, he argues for a sector-specific approach to determining how and when data should be shared.

After making the case for state-mandated repurposing of data, the report goes on to highlight four key sectors as priorities: health, transport, the environment, and defense. Since these all have clear implications for the public interest, France can create national laws authorizing extensive repurposing of personal data without violating the General Data Protection Regulation (GDPR) which allows national laws that permit the repurposing of personal data where it serves the public interest. The French strategy is the first clear effort by an EU member state to proactively use this clause in aid of national efforts to bolster AI….(More)”.